Chapter XXXVIII: New Ideas

Although Fang Mingyuan knows that the work of the quality inspection center has been remarkable in the past few years, the result of strict management is that it is difficult for counterfeit and shoddy goods to appear on the shelves of Carrefour supermarkets. Although there are countless similar things across the country, there are very few cases of customers finding claims in Carrefour supermarkets all over the country. There are a few cases, which later proved that most of them are people with ulterior motives, who want to use this to discredit Carrefour supermarkets or blackmail money. But he didn't expect that people would give such an evaluation!

"yes!" Tang Yuqiang said with emotion, "It has only been a long time since Carrefour Supermarket landed in Shanghai, and people have already recognized it, which has a lot to do with it, because they were in Fengyuan City at the beginning, and the business struggle with the unscrupulous merchants who sold water injections." People would rather spend a little more money, walk more, and go to the Carrefour supermarket to buy, so where the Carrefour supermarket branch in Shanghai opens, where the bad business is only related

"Then other supermarket companies can also establish similar quality inspection departments, as long as they pay close attention to quality inspection, no. The scale of Hukelong is not small, and it is better to establish and improve this system by itself, although it has more expenses, but it can usher in more passenger flow? Fang Mingyuan still didn't understand the authentic way.

"It's really a little bit more expensive, but it's a process. And this quality inspection department is not immediately able to operate and be recognized by the public when it is established! Tang Yuqiang said with a wry smile, "The reason why Carrefour Supermarket has been recognized by the public is also because in recent years, there has been very little news of counterfeit and shoddy goods in Carrefour Supermarket, and most of them have been clarified as untrue news in Zuihou." Hukelong Supermarket now has its own quality inspection department, but the cultivation of credibility is not something that can be established in a few days. ”

Fang Mingyuan smiled slightly embarrassedly, he really ignored this part.

Tang Yuqiang looked at his watch with some concern, the time was close to half past four, but the person in charge of the Carrefour supermarket they had agreed with had not yet appeared. Sharing the same sales channel with Carrefour supermarket, this is proposed by Tang Yuqiang.

Tang Yuqiang once spent a lot of time in Qinxi Province, and even worked in the Fengyuan branch of Carrefour supermarket for a while. After returning to Shanghai from Fengyuan, with the help of his family, he established Hukelong Supermarket. It is regarded as the earliest batch of supermarket chain enterprises in Shanghai. Under his management, Hukelong has developed to today, with 31 stores in major cities in Shanghai Province and surrounding provinces.

It's just that in addition to the three stores in Shanghai, the rest of the stores in Hukelong Supermarket can only be regarded as medium-sized supermarkets at most, which is naturally much worse than the area of Carrefour supermarket branches around the country. And in Tang Yuqiang's view, the competition between Hukelong and Carrefour supermarkets is not fierce at present. Although people like to go to large supermarkets to shop, this does not mean that there is no room for small and medium-sized supermarkets.

After all, in a city, there are still only a limited number of people who have enough leisure time and physical strength to shop in large supermarkets, and most people have a strong demand for medium-sized supermarkets close to their homes due to time and strength limitations. To give a very simple example, if you just plan to buy a small amount of daily necessities, but only twenty or thirty yuan of things, even if you know that the goods in the Carrefour supermarket that need to take five or six stops of the train will be five percent cheaper than the Hukelong in Jiakou, then the average person will not choose to spend more than half an hour back and forth to run to the Carrefour supermarket for something less than one or two yuan cheaper.

And Tang Yuqiang believes that when the two major business giants in Europe and the United States are eyeing the Chinese market, Carrefour Supermarket naturally hopes to further stabilize its position in the Chinese market before the wolf comes.

Fang Mingyuan was silent for a long time, although he had only just heard about the whole thing and had not yet figured out his thoughts, but he felt that Tang Yuqiang's idea was indeed as he said, which was beneficial to both parties. Carrefour supermarket is naturally a little more confident in the face of suppliers, and the purchase price obtained by Hukelong from the purchasing department of Carrefour supermarket should also be lower than that of them to negotiate with manufacturers alone, so as to reduce costs.

The most important of them is Tang Yuqiang's evaluation of the current quality inspection center of Carrefour supermarket. To be honest, Fang Mingyuan himself didn't expect that the quality inspection center of Carrefour Supermarket now has such a high credibility in the eyes of the public! This is undoubtedly a good thing for the quality inspection center that is about to be spun off and become an independent company! The more people recognize, the stronger its credibility in the future. And the company's recognition is also of great significance to it.

Fang Mingyuan looked Tang Yuqiang up and down, this guy who is a little good still has some vision!

"Manager Tang, I'm afraid you don't know yet, Carrefour Supermarket has already intended to separate the quality inspection center and set up a company in Hong Kong. In the future, not only Carrefour supermarkets, but also other companies' products can be sent to it for testing. Fang Mingyuan said in a low voice.

"Independent?" Tang Yuqiang was taken aback and said, "Weishenme? ”

"Great idea!" Luo Yuanda, who was sitting on the side, patted his leg and said, "What a good idea!" Separation, the establishment of an independent company, also located in Hong Kong, not only shows independence and neutrality, but also reduces the contradiction between Carrefour supermarkets directly facing manufacturers, and also avoids the possible influence of relevant domestic institutions in the future! It's just killing three birds with one stone! ”

Tang Yuqiang is also a smart person, and after thinking about it, he understood Luo Yuanda's words. The independent quality inspection center is beneficial and harmless for Carrefour supermarket, and it may also be an opportunity for other supermarket companies!

Fang Mingyuan smiled silently, but turned his gaze to the newspaper on the coffee table. He picked it up casually, flipped through two pages at random, and his hand suddenly stopped. It's a very short article, and it's just a simple little thing. Yesterday, in a supermarket in Shanghai, there was a long queue of dozens of people at the cash register due to the small number of cashiers. A large number of customers have to abandon the haode products they have already selected because they cannot afford to spend time. At the exit of the supermarket, shopping carts and shopping baskets full of various goods are everywhere, and it seems that the customers who are queuing up for jiā are also complaining about this, thinking that jiā takes longer than they take to choose goods in the supermarket.

Zuihou, the author of the article, pointed out that it is now a commodity society and a competitive society, and the concept that time is money has been deeply rooted in the hearts of the people. No one wants to spend a lot of time waiting in line, these businesses can not only pay attention to the hardware management of the store, but also pay close attention to the company's software, both hands, both hands must be hard, so as to provide customers with the best quality service.

Tang Yuqiang poked his head over and glanced at it, and his face couldn't help but feel a little hot. The supermarket mentioned in this article is a branch of Hukelong. At that time, it was afternoon, and it was not the time of the day when the passenger flow was the largest, but I didn't know Weishenme, that day suddenly a large number of customers flowed, and the result was that the number of cashiers on duty was too small to meet the needs. In front of each cash register, there was a long queue.

One of these guests was a journalist. Later, the reporter also took this manuscript to the office of the headquarters of Hukelong to "verify the situation", but fortunately, the director of the office of Hukelong knew how to deal with people, and secretly gave the reporter 500 yuan, so that Hukelong's name was hidden in the article.

A similar situation, Fang Mingyuan has encountered it in his previous life, many times, as soon as Fang Mingyuan enters the supermarket, he first looks at how many people are in the front row of the cash register, if there are many people, as long as it is not necessary, he will turn around and leave. And this kind of thing happened in the Hukelong branch, just because the cash register can not check out in time, which will not only cause a large number of customers to give up the goods they originally wanted to buy, lose due profits, but also bring huge trouble to the tally staff in the supermarket. What's more, it creates a very bad impression on customers, and many people may choose to shop at other supermarkets if possible.

Similar things have happened in Carrefour supermarkets, just because most of the branches of Carrefour supermarkets are large or even super-large supermarkets, and the number of staff in each shift is quite large, and there are naturally many cashiers, although when there is less traffic, most of the cash registers will also be closed. However, once the customer flow increases, it can also squeeze out enough cashier staff to divert customers. As a result, it is rare to see such a bad result as mentioned in the article. However, for small and medium-sized supermarkets, due to the relatively small number of employees, there are not enough reserve personnel, and in the event of an emergency, a large number of customers will flood the store, and the cash register will be in a hurry.

For such a situation, Fang Mingyuan also imagined how to deal with such a situation if he was the manager of these stores.

That is the tally staff in the store, who fill the front of the cashier to ensure that the customer's needs are met quickly. As for the trouble of not being able to load the goods in time, it is completely possible to wait until the peak of the settlement is over, and then organize personnel to replenish the shelves. But this has a problem, the work of the cashier, not everyone can do it, nor can it be done by pulling individuals, it needs to be trained in advance, it is considered a jishu type of work, unlike loading goods on the shelves, which is more of manual labor.

To have the knowledge and ability of the tally staff to have the knowledge and ability of the cashier, but not to take the salary of the cashier, of course, no one wants to do such a condition. But Fang Mingyuan got inspiration from the novel. By linking the skills of an employee to his salary, the more skills he masters, the more subsidies he will receive from the company, and the priority will be given to the promotion of the company, which will presumably increase the enthusiasm of the company's employees to learn new skills!