NO.31: A long-overdue decision
Huaihai Road store, the conference room on the second floor of the café, the management of Y&F company is gathered. Pen "Fun" Pavilion www.biquge.info
Shen Yang sat at the front, looking around at the management below, Xiao Mu, vice president of Xiao, chief financial officer, purchasing manager, personnel manager, sales manager, coffee manager, and nine store managers were impressively listed.
If it is a large company, it is impossible for the store manager to appear in the high-level meeting, they are only middle-level management.
Today's meeting was sudden, just two hours ago, and everyone rushed over with their work down.
Shen Yang looked at the document in his hand and instructed the secretary to send it down. Originally, Li Yunzi, as the assistant to the general manager, should also attend this meeting, but Shen Yang did not let her be informed.
Everyone looked at the document that had been sent down, and it was an incident that had happened a few days ago.
The waiter of a Dalian Road store often behaves intimately with customers during business hours, and behaves outside of off-hours and beyond customer relationships, all of which are clearly proven.
The waiter is a junior girl from a nearby university, and the client is a foreigner, and the girl is learning a small language, and it just so happens that the foreigner also knows that language, and they get acquainted with each other after coming and going, and finally somehow they have a relationship.
The question now is how to deal with this matter.
According to the company's regulations, the staff of the café, especially the waiters, are not allowed to act beyond the relationship with customers. Otherwise, if there is a violation, the offender will be dismissed immediately.
The café is not a bar, and the waiters here are all innocent college students, so it is impossible for such a ******** to happen. The café is attended not only by university students, but also by business people. In order to prevent the café from becoming a place for alternative blind dates, or acting as a bridge between the two parties on a date, resulting in being caught by the police and then finding the café, this kind of thing is strictly prohibited.
Hygiene must strictly abide by the company's regulations, and nothing can be exceeded.
Shen Yang understands this rule very well, in many cafes and bars in later generations, there are some waiters and waiters, they usually do their work, and whenever they have free time, they will fish for Kaizi or find a rich second generation, and then whether they have a one-night stand or are fostered, they don't know.
And now, Shen Yang guessed that this rule of the company should have happened before, so it was extremely strict.
This matter has spread, and everyone knows about it, so I don't feel very surprised now, but I don't know the deep-seated reasons in it, and now I understand it all after reading the report.
Shen Yang didn't speak, but Xiao Mu, as the company's deputy general manager, he was the first to speak.
"This has happened before, every time there is a repeated order, there are still people who knowingly commit crimes, and they must be expelled to set an example."
Xiao Mu's words were very intense, and everyone looked at them, but when he finished speaking, someone spoke again.
"It's nothing to prescribe a little waiter, but it's the foreigner who is in trouble, and if the relationship between them is really close, how can you be sure that the man won't come to trouble? What if trouble delays the café business? ”
The one who spoke, he was the manager of the sales department, wearing a gold-rimmed glasses, looking crepe, not in a hurry, but with a loud voice.
He said it very pertinently, as the sales manager, his first consideration was how to ensure that the café's business was not affected, and how to nip this sign in the bud in advance.
Xiao Mu frowned, he rarely spoke, but as soon as he finished speaking, he was overturned by others, and looked at the sales manager very dishappily.
At this time, someone suddenly stood up, she was the manager of the Huaihai Road store, and she lowered her head and took out a letter of responsibility.
"This incident happened in our store, and as the store manager, I have an unshirkable responsibility, and I ask that I be punished. I will comply with and implement the handling regulations decided by the company, and do my best to reassure customers within the scope of my authority, and there will be no incident that will affect the business of the café. ”
Shen Yang looked at the report handed in by the manager of the Huaihai Road store, which explained in detail what happened to the whole thing, and the waiter was still working normally.
"You are indeed responsible for not stopping the signs of transgression at the beginning of the day, and you have not been reminded by the other attendants until now. If this matter is handled well and the café's business is not affected, then it is fine, otherwise you will be seriously derelict in your duties. ”
Shen Yang closed the report, he didn't care about the girl's mentality, nor did he care why his colleagues would denounce her, he just thought about the foreigner who knew a small language, and what the identity of that person was.
Maybe Shen Yang's words were more severe, and the female store manager's eyes were red and she wanted to say something, Xiao Mubai hurriedly interrupted her.
"Okay, don't say anything about the review, just sit down. The waiter's actions are obviously overstepping, and if she doesn't deal with it, the impact will be very bad, but the identity of a foreigner must also be considered, so let this matter go. Let's start with the following. ”
Shen Yang paused, his fingers unconsciously tapped on the conference table, and the secretary sensibly began to distribute the documents again.
(To be continued)