After listening to Li Wenxin's words, Wu Yue was shocked into a cold sweat. This Wan Li has been working for many years, and he doesn't seem to be a stupid person, the reason why he came out like this is probably because he is a little drunk and doesn't want to drink, and he even rushed to the front stupidly, if it weren't for Li Wenxin's preference for himself, I'm afraid a reprimand would be indispensable. The water in the housekeeping department is too mixed, not only Zhu Ting and Lu Wei are against themselves, but even Wanli is also yin against themselves, it seems that they should be cautious in the future.

Li Wenxin saw Wu Yue's face uncertain, and knew that he seemed to have encountered a little difficulty, but Li Wenxin did not intend to point him, in his opinion, Wu Yue had gone too smoothly this way, he was used to following the footsteps of others to solve the problem, and he did not have any opinions, so this time Li Wenxin did not plan to guide him again, but let him understand by himself.

However, there is one other thing Li Wenxin still has to explain, that is, about some rules that must be observed in the mixed workplace, Li Wenxin said: "Chen Ping is about to go to work, you have to remember that your direct superior is Chen Ping and not me, in the future, if there is something to report to Chen Ping first, work according to his opinion, don't go directly past him to find me, the most taboo thing in the workplace is to report to the next level, think about it, if the supervisor below you has something not to find you and directly find Chen Ping, then you are also uncomfortable. This kind of behavior is a violation of the rules, and it will eventually be abandoned by the workplace. ”

"Another point is that being the head of the department is not the same as an ordinary employee, as an ordinary employee, what you do and say, as long as it is not a mistake of principle, it is forgivable, but as a manager, it is different, you must be responsible for your words and deeds, you must think twice before doing anything, you must have your brain before speaking, don't be impulsive and can't control your mouth, and finally I send you a word, a gentleman wants to be sensitive to words and deeds."

Wu Yue came out of Li Wenxin's office, and felt a lot of emotion in his heart, originally thought that after experiencing the struggle of the food department, he could not be said to be outstanding, at least he should be able to deal with common problems in the workplace, and there should be no problem, but after a little try, he found that he was too far behind.

At the regular meeting the next day, Wu Yue said to the three supervisors: "For the problem reflected by Director Lu Wei, I have coordinated with Director Bai of the hotel marketing department, but because they do not have extra manpower, so we have to solve this matter ourselves, as for who will receive it, please discuss with Director Lu and Director Zhu, I have only one attitude, I don't care how you two discuss, I don't care which department is responsible for reception, I just care about the result, if there is a customer complaint, I will punish the two of you in accordance with the hotel system." ”

Wu Yue's hand is typical and muddy, because the question of who is responsible for receiving the problem is always a non-clear lawsuit, if he goes to break the lawsuit, then it will never be solved, since it can't be solved, then don't solve it, throw the problem back to them, and just grasp the result.

Sure enough, after Wu Yue said this, Zhu Ting and Lu Wei stopped talking, at least there was no problem with what Wu Yue said, it was in line with his identity and role as a housekeeping manager, and what he said was also very fair, and no one could grasp the handle. Of course, Wu Yue said that these words were useless except for kicking the ball back, but it was so strange in the workplace, and many times nonsense was more effective than the truth.

Wu Yue saw that there was no problem with Zhu Ting and Lu Wei, and said to Wan Li: "There are many people and departments involved in the problems reported by Director Wan, so let's wait for Director Chen to report to him before making a decision." ”

There is no problem with this sentence, it is true that things like recruitment and assessment involve not only the housekeeping department, but also a large group of people such as personnel and finance, and this kind of thing is not something that a department can decide, so waiting for Director Chen to report to him is reasonable, and Wanli has nothing to say.

In this way, Wu Yue made a Tai Chi pusher to temporarily suppress the three supervisors, and after waiting for the three people to leave, Wu Yue secretly sighed in his heart for a while, he originally hated bureaucratic formalism the most, but he didn't expect that he came to the position of this housekeeping manager, and the first problem he solved was solved by this bureaucratic means, and it was very funny to think about.

Because Huazhao has been in business for more than ten years, all aspects of the system and policies have been run in very well, so there are not too many problems that he, the manager, needs to come forward to solve, Wu Yue after the meeting every day, in addition to looking at the materials left by Lianshan is to go around in the housekeeping department, after sending away the three supervisors, Wu Yue stayed in the office for a while, and then ran to the lobby to stroll.

Today, Meng Yao was at work at the front desk, and when she saw Wu Yue coming over, Meng Yao smiled and said, "Hello Manager Wu, have you come to inspect the work?" ”

Wu Yue was teased by Meng Yao, his face was a little hot, and he hurriedly said: "Xiao Meng, don't joke with me, how can I have the spare time to inspect the work, besides, I don't understand if I really inspect." ”

Meng Yao grinned and said: "Don't say that, it's not that you don't understand anything, as long as you stay at the front desk for a few days, you will be familiar with the business here, besides, you are a leader, as long as you manage people well, you don't need to do everything yourself." ”

Meng Yao was really Bingxue smart, knowing that Wu Yue was more embarrassed now, she spoke to comfort him, Wu Yue listened to her words, and really felt much better. Wu Yue saw that there were not many customers in the lobby, and asked Meng Yao, "Xiao Meng, how many rooms have you stayed in today?" ”

Meng Yao looked at the computer and said: "We now have a total of 401 rooms, and there are 390 private rooms for the hotel leaders that can be sold, and now more than 200 have been booked, and nearly 200 have not been sold." ”

Wu Yue said: "According to past experience, how many rooms do you think you can live in today?" “

Meng Yao said: "The number of rooms in our hotel is very large, individual guests can only digest about half, and the rest has to be pulled by the marketing department, and no team has come over these days, so the occupancy rate is not very high, and more than 100 houses are empty every day." ”

Wu Yue took Meng Yao's words to heart, and thought about how to sell these more than 100 houses, he chatted with Meng Yao for a while, and then went back to the office.

As soon as I arrived at the office, the phone on the desk rang, Wu Yue picked up the phone and politely said hello, and the other party asked, "Is it the housekeeping department of Huazhao Hotel?" ”

Wu Yue hurriedly said, "Yes, how can I help you?" ”

The other side said: "My surname is Di, Di Renjie's Di, I want to book 3 rooms, and my phone number is 139 ......." (To be continued.) )