509.Chapter 508 The Army's Morale Is Stable
What is the relationship between Vice President Ma and the boss, I have never asked, anyway, the boss from time to time from the mouth of the mouth from the mouth of Vice President Ma and him for ten years of friendship, however, when I first joined Zhenhe, Mr. Zhen introduced to everyone and said that I was his friend, so I think the boss and Vice President Ma have only been working for ten years.
When I first joined Zhenhe, Vice President Ma always held a kind of vigilance, because of the adjustment of the organizational structure, at first Vice President Ma and the director of the two opinions were not consistent, and then they became a group, a few months later, Vice President Ma inadvertently revealed in the conversation: when the director wanted to be in charge of these departments, Vice President Ma knew that he was not suitable. Deputy Ma is always embarrassed to bring it up because of his embarrassment, and it is unknown whether he will use the director to deal with me.
After that, every time there was a meeting, Vice President Ma and the director were always surprisingly consistent and very united no matter what the topic was, and I thought later that maybe there was the same ideological concept, maybe there was a united external factor. I thought about it later, it is also normal, in the past, the company engaged in Zhennenghe was fully managed by Vice President Ma, and now there is a general manager who wants to deprive himself of his previous powers, no matter who the general manager is, he must be unbalanced in his heart, China's thousands of years of ideological edification of monarchs and ministers, people's sense of official position is very strong, especially in the cultural atmosphere of state-owned enterprises Vice President Ma, even more so. From the details of Vice President Ma's usual late arrival and early departure, no leave, no punching out, and like to find someone to smoke and laugh with at work, as well as some of his words and deeds described by the boss and the boss's wife, I feel that he likes to enjoy the feeling of being an "official", and after years of corporate cultivation, this feeling is relatively diluted.
The first conflict between me and Vice President Ma was at a meeting, after I entered the company, I required employees to go to work very strictly on time, and the meeting was very punctual, even if Li Jing was a minute late, they were also punished by Chen Zihan of the Administrative Human Resources Department. Now I am the general manager of LIJ, but my boss has granted me the right to manage the factory, and I have the qualifications to do a good job there. Vice President Ma was always late for work and meetings, and I didn't talk about him at first, hoping that some of the words and deeds of myself and other department managers could affect him, and he should be self-aware and self-disciplined as a vice president.
When I first managed Zhenhe, Mr. Zhen would come to the meeting from time to time, and several times I saw that Vice President Ma did not come, Mr. Zhen asked me to remind Vice President Ma, most of the other managers were more conscious, and when Vice President Ma did not come, I either called him personally, or asked Zihan or others to find Vice President Ma, but Vice President Ma's lazy style is still the same.
One day, there was something related to Vice President Ma, Vice President Ma delayed for a long time to come, I criticized him at the meeting, Vice President Ma felt that he couldn't hold his face, his face was red, and he patted the table and pointed at me: "Don't be so arrogant, don't be so arrogant, be careful for me." "The first time I heard someone threaten my boss like this, I was a little stunned, I have seen a meeting and quarrel, I also quarreled in the previous company meeting, that was a quarrel over the plan, the most serious quarrel is just to throw the door away, but this is the first time I have seen such a threat to the boss. In this case, I was very calm and did not quarrel with Vice President Ma. No wonder some supervisors in the company reported to themselves that some employees dared to point at the supervisor's head with a hammer in the company: "You dare to fine me, be careful that I knock your head." "If a vice president doesn't even understand the most basic workplace ethics, how can the employees below understand workplace ethics?
After the company's projector was stolen, I asked the administrative human resources department to take the employee's luggage out, and take the initiative to show it to the security guard. Zihan informed the security captain, but one day the customer came, the sales engineer accompanied the customer out of the factory, the security guard actually wanted to check the customer's bag, the sales engineer said to the security guard that this is the customer, and the security guard said: "The customer also needs to check." ”
The customer was very angry, and the sales engineer kept accusing "them" (the administrative and human resources department) of how poor the management was, in order to show it in front of the customer. At noon, the sales engineer specially took out this matter to show off, proving that he was very old in handling it, and I happened to hear it next to me. I immediately ordered Zihan to personally call the customer to apologize, saying that this would not happen in the future, and then investigate what was going on. After Zihan's investigation, a new security guard came, and the security captain was derelict in his duties and was not trained in place, but according to the security guard at the time, the sales engineer kept belittling how bad the company's security management was in front of customers, which was consistent with the situation I heard the sales engineer show off.
At the meeting the next day, Vice President Ma was aggressive, and kept accusing the administrative and human resources department on this issue, asking Zihan to discipline the following security guards well, and said how hard their department worked to save the impact, which means you see how incompetent your administrative and human resources department is, and how powerful the people below me are. Zihan was silent, and after hearing it, I said: I understood this matter clearly yesterday, the security guard of the administrative and human resources department checked the customer's bag, the first mistake was first, and it must be punished; Second, we just listened to Yu Shiwei's class, "11 Common Mistakes of Managers", there is a problem that is to divide you, us, and them in front of customers. In front of customers, there is only one "we" Zhenhe, and there is no "you", "we" and "them" Zhenhe, don't put LIJ aside to blame, we are a whole! In the event of this kind of thing, the accompanying personnel should first take the initiative to apologize to the customer, saying that "we" did not do a good job, and then quickly notify the administrative human resources manager, instead of the people in your factory scolding "their" administrative human resources department over there to show themselves, in the eyes of customers, there is only one "we Zhenhe", there is no "your factory" and "they LIJ". After the administrative and human resources department has completed the process, your department should also conduct self-reflection. ”
It can be seen that Vice President Ma is very uncomfortable listening to it.
Under the influence of Vice President Ma, the factory director is also very arrogant, once the director wants to move a workshop and several production lines to another workshop, he said hello to me, I did not immediately agree with his plan, that the move workshop involves the process, it is more important, to propose at the meeting that everyone to discuss, and when I mentioned this matter at the meeting, the director said that we have begun to move, I was a little angry: "This kind of thing is more important, even if I want to move myself, I will take it to the meeting to discuss, How can you just move it? ”
"Didn't I report back to you already?"
"But I didn't agree!"
The superintendent said, "You said yes."
"I just replied at the time that I could consider it, but I need to let everyone discuss it at the meeting."
The superintendent immediately said, "Okay, then all what I say to you will be recorded with a tape recorder, or all will be signed in writing." ”
I am confident that my memory is very good, even if the two of them made a mistake or didn't hear clearly, and took 10,000 steps back, even if the boss was wrong, there was no need to use a tape recorder to record the boss's words in the future, right? It's ridiculous.
Later, when I heard the director arguing, I was so anxious that I didn't hesitate to say a sentence before I understood: "I said hello to my boss." "With the boss's oracle, it's no wonder that my director acted on his own.
I immediately responded: "Please note, I am your direct boss, I didn't agree, and it was useless to say hello to the boss." "I understand the psychology of the director: I was personally recruited by the boss, I came earlier than you, why do you care about me!
In addition, Vice President Ma often supports him, and he is even more unscrupulous, I know that if I don't cut this arrogant director at that time, I can't carry out any work in the factory. Otherwise, it would be impossible for the factory and the sales company to be mixed up and do their own thing. After the director was dismissed, he hit Vice President Ma very hard, and he resigned to test the boss's attitude to see how much position he had in the boss's heart, but the boss dissuaded Vice President Ma at that time, and Vice President Ma thought that he still had enough weight in the boss's heart to compete with me, the general manager.
The second big conflict between me and Vice President Ma was to write about the training experience, and I asked everyone to write the training experience, and when the training was not written, I had to stand behind for half an hour, and I also took the initiative to write. The second time, I found that the other people had handed it in, but Vice President Ma had not, and after the training, I said: "There are still some people who may be busy and have not handed in their experience, but they must hand it in next week, otherwise they will have to stand in the back for half an hour according to the regulations." "I want to give Vice President Ma a step down. But Vice President Ma didn't appreciate it at all, the second week, I flipped through it and found that Vice President Ma still hadn't paid it, and I wanted to give him another step: Who else hasn't paid, take the initiative. If Vice President Ma is good at self-deprecation: I forgot about jì this week, I will hand it in tomorrow. I just gave him a step down, but Vice President Ma still didn't move, but the Ministry of Administration and Human Resources called the name, and finally pointed to only Vice President Ma did not pay, I went over and reminded Vice President Ma softly: "Vice President, abide by the regulations, go back and stand for a while!" ”
Vice President Ma slapped the table: "Why do you want to write, you can write if you say you want to write?" I won't write, what can you do with me? ”
Where is the stalemate, I won't quarrel with him in front of many people, that will only make my subordinates see jokes, so I called Mr. Zhen and asked Mr. Zhen to take him out, and the next day, Mr. Zhen found me: "You are pushing him to the limit!" ”
"I've given him the stairs, but he doesn't know how to get down."
"He thinks you're targeting him."
"When everyone didn't write about the training experience, I stipulated that if I didn't write it, I would be punished, and I didn't know who would write and who wouldn't write it beforehand, so how could it be aimed at him? Moreover, every time I prescribe, I can lead by example, and everyone else can complete it, as long as he doesn't write, to put it bluntly, his privileged thinking is at work. ”
"He thinks you can't use verbal orders to represent rules and regulations, if they are regulations, they must be formulated first, and then implemented after discussion."
"When the enterprise is not standardized, many rules and regulations are not sound, at this time it is the enterprise governed by individuals, and it has not yet reached the time of the rule of law, sometimes when everyone is in the direction of the work, the boss will judge according to his rich experience, and the instructions of the boss are the system at this time, and they must be complied with. Perform other tasks arranged by the boss', Liu Chuanzhi, president of Lenovo Company, once stipulated that he must stand up for a meeting when he is late for a meeting, and he can do what he says, in an enterprise where the rule of man is moving towards the rule of law, before the system is formulated, the boss's instructions are equivalent to the system, if any of the boss's instructions need to be discussed by everyone, we will soak in the conference room all day long, and there is no need to do things. ”
"The vice president said that the training experience is written once a week, and the frequency is too high."
"Too high a frequency is not a reason not to write, because if everyone can do it, he can do it, and if he thinks that the frequency is too high, he should also put forward his opinions in advance, instead of doing things in hindsight and only raising objections when the implementation cannot be done. At the meeting, they didn't say anything about the meeting, and they complained and complained when they were implemented, so that any decision could not be implemented. ”
In the end, the matter was settled, but the following words quickly spread: "Mr. Yin's regulations can only be aimed at ordinary managers, and Mr. Yin has no way to take Vice President Ma." ”
A week after this incident, I found that the following atmosphere was a little wrong, except for Wang Xingguo of the processing department, the other workshop supervisors were the same as before, and they couldn't control the employees below. I know very well that the top management of an enterprise is the core, and when a company's senior management meeting always likes to rip off, it will spread the atmosphere to the middle and grassroots level, and the middle and grassroots meetings will also become ridiculous; When a company's senior management is self-disciplined, it will also pass on the good atmosphere to the following, the top and the middle and grassroots are like the inner circle and outer circle of concentric circles, when the inner circle is what culture, the outer circle of the concentric circle will amplify this culture. The smaller the business, the faster this culture can be amplified. In my subsequent work, I often found that when two department managers quarrel in front of their subordinates in public, the supervisors and foremen of the two departments will soon follow suit.
The third conflict between me and Vice President Ma was also in a meeting, that day Mr. Zhen came to attend the meeting, somehow, the boss and Vice President Ma suddenly had a dispute, talking about the original Zhang Chengchu and Lao Wu's departure, the boss said that Vice President Ma forced them away, Vice President Ma said that it was the boss's reason, the two quarreled, Vice President Ma suddenly knocked the table while talking, I saw that it was becoming more and more disagreeable, so I stopped Vice President Ma: "Vice President, fight, don't knock on the table." Vice President Ma immediately turned his anger on me and slammed the table: "I warn you, don't be so arrogant. ”
Last time, Vice President Ma threatened himself, the boss didn't see it, this time he threatened himself in front of the boss, I was not polite this time: "Vice President, you have publicly intimidated me like this at the meeting, the first time I didn't bother with you, I am your direct boss, this is a company, not an underworld, no wonder the company always has subordinates holding hammers to threaten and intimidate the boss, which is very closely related to your style, including the last training experience, plus today's incident, you must give me a public apology." You can do it yourself. "I didn't slap the table, but the tone was harsh like never before.
The meeting couldn't go on, and after the meeting ended, the boss and the boss lady saw that I was so angry for the first time, and the problem was more strict, so they left Vice President Ma and wanted to talk to him.
I'm angry: I have endured you several times, although I am younger than you, but I am your direct boss, on work issues, you can argue with me, but you must not threaten and intimidate the boss, what is the difference between this and the kind of hooligan ruffians outside, a company's senior management, is actually so professional, too bastard, Zhenhe's previous gray corporate culture, and Vice President Ma's inferior professionalism has a lot to do with it. I made up my mind that if Vice President Ma didn't admit his mistake this time, I would fire him no matter how much resistance there was.
After two hours, the boss called me into the office, and as soon as I entered the door and sat down, the boss said to me: "Mr. Yin, you should pay attention to your speech and communication in the future, you sometimes speak without showing mercy." ”
I'm a little baffled: today everyone saw that Vice President Ma had a problem, why did he criticize me as soon as he entered the door. I wondered, "What's wrong with me?" ”
Vice President Ma: "Your words don't count." ”
I was a little confused: "Be clear, where you talk doesn't count." ”
Vice President Ma said: "For example, in the last training, Jiang Lili, the merchandising supervisor, once asked you for leave because of the classmates, but you also criticized during the training and said, 'Learning and training are more important, and students can be arranged on weekends, don't ask for leave for a little thing', since you are allowed to take leave, why do you openly criticize others in the evening training?" made Jiang Lili very unhappy, and she usually spoke straightforwardly, without considering the feelings of others at all. ”
That's all there is to it? No wonder Mr. Zhen often tells me that Vice President Ma's communication skills are very strong, only I and the Ministry of Administrative Human Resources Zihan understand what Vice President Ma's communication skills are, Vice President Ma often avoids the important and trivial, when you talk about this problem, he will pull away from other things, some linear thinking, people who are not rigorous and careful about the problem will follow his thinking, and finally it will be harmonized with the mud, and the problem is not solved at all, and finally you forget what problems you talked to him at the beginning, Vice President Ma has this aspect. 'Communication ability', in martial arts terminology, it is called "Qiankun Great Shift", Mr. Zhen actually said that he has strong communication skills, it seems that Mr. Zhen is often led by his nose like this, no wonder every time there is a meeting attended by Mr. Zhen and Vice President Ma, I often find it difficult to control the process of the meeting. Originally, today was to deal with Vice President Ma's meeting to threaten me, but after two hours of "communication" with Vice President Ma, Mr. Zhen and the proprietress of linear thinking must have moved Mr. Zhen's thinking to another space.
Mr. Zhen found out that Lin was always a straight-line thinking person from a car, once Mr. Zhen and others went to participate in training, on the highway, he just looked at the front and did not look at both sides, he kept driving, and he didn't know that he was in another car behind, watching their car speed by. And Vice President Ma took the car to only look at the scenery on both sides, not to look at the target of the person, but also a time I and Vice President Ma went on a business trip to take a taxi back, I was too tired to fall asleep, Vice President Ma patronized to see the scenery on both sides of the highway, actually did not look at the road signs, and did not know the result. Mr. Zhen is a person who thinks in a straight line, and Deputy Ma is always a person who thinks in a straight line, and when a person who thinks in a pure line meets a person who thinks in a pure way, it is the easiest to open the topic.
I am a person with very developed spatial thinking and logical thinking, with considerable T-shaped thinking ability, divergent thinking and convergent thinking, it is difficult for others to influence my thinking, this time I want to avoid contradictions, there is no door. In the past, Vice President Ma would tell a set of crooked theories from time to time at the meeting, and the arguments were sufficient, the logic was rigorous, and he sang and harmonized with the director, but when it was too outrageous, it would be refuted by me to the point that it was incomplete, and I often found that his premise and assumptions were wrong, and its value system and theoretical foundation were problematic.
However, I was angry at the time, and I replied angrily: "If I speak to consider everyone's psychological feelings, then I have to think about every word for more than ten minutes, and everyone's psychological condition is analyzed and then said, this is impossible, what I say cannot satisfy all people, I am not a psychological counselor or therapist, if a manager does not speak a good sentence or two, he will not be able to bear it, he is not worthy of being a manager." ”
The proprietress also interjected: "Mr. Yin, you should pay attention to what you say sometimes, the employees of the production department make mistakes, how do you punish her, you punish her, the last time you held a morning meeting for employees, why did it involve me and the boss?" "I understand that this is the last time she held a staff meeting to criticize her classmates, mentioning the boss lady, maybe the boss lady thought it was aimed at her.
I was very angry at the time, so I was-for-tat, and Mr. Zhen may have been a little uncomfortable listening to it: "Mr. Yin, if there is one, change it, and if there is none, encourage it." ”
I don't want to be so far away from them: "Today's problem is that the vice president has publicly threatened and intimidated me twice, you don't want to take this issue to anything else, and besides, if a person wants to do things, it is impossible not to make a small mistake, and don't use my small mistakes to cover up your big mistakes, this can't be done." ”
The three of them came together to accuse me, and the more I thought about it, the more excited I became: How did Vice President Ma make such a big mistake today, how did it become my criticism meeting? Did the boss and the hostess take the wrong medicine? How can you take sides with the wrong side?
I was very angry and didn't want to debate with them: "I don't want to quarrel with you anymore, the vice president must apologize to me for these few things, you can do it yourself!" With that, I picked up my notebook and left.
I fell for Vice President Ma's trick this time, originally today's incident was completely Vice President Ma's fault, but Vice President Ma knew the character of Mr. Lin and the boss too well, so I used the "Qiankun Great Shift" to change the topic to accuse me of not it, I got angry, and naturally had nothing good to say to Mr. Zhen and the boss lady in the anger, so I went-for-tat, and finally the anti-missile zhì boss and the boss lady had a prejudice against me, I later felt that although I had a tough attitude this time, the boss finally stood on my side, But I'm already starting to be prejudiced against me in my heart.
After that, I thought about it calmly: Jiang is the old spicy, Vice President Ma knows Mr. Zhen's character too well, Mr. Zhen is not satisfied with what he does, but he just doesn't fire him, but some people who can do things have conflicts with Vice President Ma, so they are forced to leave, such as Zhang Chengchu, which shows that Vice President Ma is a little accomplished in this aspect of mental art, no wonder Mr. Zhen often says that he can be a man and has strong communication skills. I'm a straight weakness that is easy to be provoked.,Today it's really taken advantage of by the other party.,If Mr. Zhen is very wise and understands this.,It's easy to deal with it.,But Mr. Zhen is not the kind of person who is very wise.。 After that, I paid special attention to whether my subordinates had such a type of person, and once there was the kind of person who could only be a person and could not do things, he would not hesitate to fire him. After that, Mr. Zhen often advised me to be more tactful, but I didn't listen, I was this character.
In my years of work, I have found that although I have a strong personality, many people still like this kind of outspoken, not grudge-bearing, and responsible character. And straightforward and sincere people may be prone to contradictions when they first meet, but after getting along for a long time, they are easy to make deep friends. If I lose this personality and sharpness, then I will definitely be eliminated from the workplace in the future. I have always looked down on people who can only be people and do not do things, this kind of person is suitable for officialdom, not for enterprises. However, after my tempering in Chase and Yongen, the arrogance has been worn out, but the arrogance has been produced, I used to often reveal a kind of arrogance in my eyes, but now the eyes are more peaceful, and the character of not admitting defeat can no longer be seen on the surface, but it is engraved in the bones.
Mr. Zhen saw that I was so angry, so he pulled me out with Vice President Ma at noon and went to a restaurant, Mr. Zhen said: "I also criticized the vice president at the beginning today, and then the vice president talked about the problem of your working methods, I just want to remind you, I didn't expect you to react so violently all of a sudden." "After some persuasion and comfort from Mr. Zhen, my anger at that time was gone.
This is where Vice President Ma is smart, first admit his mistakes in private, and then change the topic, surround the city from the countryside and then attack others, and retreat into advance, this trick is often unpleasant. But the smart Zhen just can't find it.
After this incident, I heard Mr. Zhen say that Vice President Ma wanted to resign, and then Mr. Zhen asked Vice President Ma to apologize to me, and later Mr. Zhen told me that Vice President Ma always left it to me to decide. I don't understand, in a week or two, how can the boss change so quickly, a few days ago, the three of them were still accusing themselves together, and now they say that Deputy Ma always leaves it up to me to decide, Zhen is always hot-headed? Why are you so fickle?
Later, I realized that during this time, Mr. Zhen read Yu Shiwei's "11 Common Mistakes of Managers", after reading it, Mr. Zhen said to me, he didn't understand before, and intuitively felt that the vice president was a problem, but he didn't know where his problem was. It seems that he is not very suitable to be a manager. Moreover, some time ago, I bought more than a dozen copies of the book "Insiders of Chinese Private Enterprises" for the company's supervisors and above, which told the experience of a professional manager named Xu Gang in a private enterprise in Wenzhou, Xu Gang spent a year and a half to successfully reform and save this dying enterprise, but in the end it ended up being swept away, many people think that this company is simply a copy of Zhenhe, and can even be seated one by one, especially Vice President Ma and Zhang Weimin, vice president of the company in Wenzhou, are too similar, The boss may have been touched by this book after reading it!
If I knew this, I wouldn't bother to fight with you, so let you listen to the class. After that, I tried to have as few arguments with Mr. Zhen as possible, and I found that arguing with Mr. Lin would only make the problem stiff, he would die to save face and be competitive, he had to win at that time, and arguing with him would only accelerate his brain to develop in an irrational direction.
Mr. Zhen asked me to decide whether to fire Vice President Ma or keep him, I don't want to do things absolutely, if Vice President Ma changes his attitude, it would be best if he can help himself, after all, he still has some technical theory, and even if this person often talks about crooked reasoning, having an opponent can also reduce the chance of making mistakes in the future, and take 10,000 steps back, that is, he can't help himself, just don't make trouble, because the change of the top level is not conducive to the stability of the army.
I said to Mr. Zhen: "Even if the boss scolds him, he can't threaten and intimidate the boss, this is the most important, it's not impossible to fight with the boss, but to talk about things, if he can lead by example in the future, I don't understand technically, he should be helpful to me, give him two months to see again, if his thinking and attitude change, more helpers are better than more grievances." ”
In the middle of the year, Vice President Ma made a self-review on the training, apologized to me, and handed over the training experience, and Mr. Zhen also made a speech on it, and I also said something like "the world's proletarian stage unites to create a better tomorrow".