Su Luoyan had a faint smile on the corner of her mouth, and after these three months, she would naturally show a professional smile.

She led the woman to the lobby and listened carefully to her complaints.

Su Luoyan heard it from her words, she was not very angry at first, she took the wrong room number, as long as she immediately changed a clean room, but the handling staff was trying to shirk their responsibilities, and blindly asked her to wait, but the employee said that she wanted to find out and make a final decision, but the result was still for her to wait.

The hotel is obviously at fault, but she doesn't admit it, and it's this attitude of snubbing the guests, and now she is really angry. That's why it's noisy in the lobby.

"Manager Su, I'm not a person without quality, it's just that your employees' ability to deal with things is really lacking, especially the deputy manager of the lobby, I found her, she actually said that she was going to find the deputy manager, such a small thing, it is going to make such trouble!"

Su Luoyan still looked calm: "You're right, this is a trivial matter, but this is also a mistake by our employees, I apologize to you on behalf of her, and in addition, in order to express our apologies, we will upgrade your room to a suite for free!" ”

The other party saw that Su Luoyan's attitude was very sincere, but he didn't say anything more.

"Thank you so much for your understanding of us! Thank you very much for your valuable comments on us! ”

In the end, Su Luoyan personally sent her to the suite and informed the restaurant to send a free fruit to the room, and the matter was over.

Su Luoyan knows that this kind of mistake is the most basic and the most serious, although the guest said that it was a trivial matter, but she could not follow what the guest said, just change the room, in this case, it is reasonable for the guest to ask for a waiver of tonight's room fee, and it is just to upgrade the room and send a fruit.

Su Luoyan returned to the front desk, first asked about the staff who checked in just now, the girl who checked in was called Cassie, not long after graduating from school, she was really frightened when she saw the guests making a lot of noise just now, the deputy manager of the lobby couldn't solve it, and the deputy manager couldn't solve it, and finally moved the manager out and upgraded the room for the guests.

She lowered her eyebrows, not daring to look at Su Luoyan, she knew that she was in trouble.

Su Luoyan's expression was very calm, she knew that the other party was afraid, so her tone was as calm as possible: "I have a general understanding of the situation, okay, you go out to work first!" ”

Cassie raised a face of disbelief: "Manager, you don't punish me?" ”

Su Luoyan looked at her, the two were actually about the same age, but Su Luoyan's mind was obviously much more mature than the other party, and there was a smile on the corner of her mouth: "Everyone makes mistakes, forget it this time, don't take it as an example!" ”

"Thank you manager!"

Cassie was very grateful to Su Luoyan in her heart, of course she knew what a low-level mistake this was.

Su Luoyan turned around and looked at Wang Shishi, who was still in shock, she walked over and patted her back as a comfort.

Wang Shishi looked at Su Luoyan, full of worry: "Luoyan, I have just started working, but I can't even handle a complaint, do you think I can't be a deputy manager at all?" ”

Wang Shishi is already self-doubting.

Su Luoyan shook his head: "Of course not, Shishi, you are very suitable, you just have no experience, experience can be accumulated, what you need is time, just contact more in the future!" ”

"But you don't have any experience, you can handle it properly, but I ......" Wang Shishi's hand tugged at the corner of her clothes, and her self-confidence had long since known where she had gone.

Su Luoyan said with a smile: "Shishi, who said that I have no experience, if you compare Gu Chi to a guest, then he is the most tricky guest I have ever seen, even Linda was fired by him, you say I have no experience, don't think about it." ”

After comforting Wang Shishi, Su Luoyan returned to his desk.

There are only two desks in the front office office, one belongs to Su Luoyan and the other belongs to Wang Shishi, and there is a sofa next to it for the front desk staff to rest.

Su Luoyan looked at the computer, and she suddenly thought that this time the matter could have been solved simply, but in the end, it was so big, then, she wanted to make an example.

She asked Wang Shishi to call immediately and inform the five deputy managers of the lobby to come to the hotel for a meeting at 6 p.m.

At this point in time, the deputy manager of the lobby who worked the night shift last night should have also gotten up.

Wang Shishi didn't know why Su Luoyan would let all the deputy managers of the lobby come to the meeting, so she asked, "Why did you suddenly let them come to the meeting?" ”

"You'll find out later!" Su Luoyan replied with a smile.

Around 5:50, all the assistant managers in the lobby arrived at the hotel.

Su Luoyan asked Wang Shishi to take them to the conference room first, and she would come later.

Wang Shishi took a few people up, and Lily looked at Wang Shishi with obvious contempt.

Of course, several assistant managers of the lobby next to them saw the clues, everyone is a person who has worked in the hotel industry for several years, and observing words and colors is the most basic ability.

Several people sat in the conference room, and Lily had a provocative smile on her face: "Manager Wang, I heard that you only worked as a front desk supervisor for a few months before you came to Nanchi Hotel, how did you become the deputy manager when you came to Nanchi Hotel?" ”

In order to facilitate the title, everyone will directly refer to Wang Shishi as Manager Wang.

Several other lobby assistants had heard of Su Luoyan and Wang Shishi's resumes, and their qualifications were completely inferior to them, so they were a little dissatisfied with them, represented by Lili.

Lily's face was full of ridicule at the moment.

Wang Shishi looked at Lily, after all, she was young and inexperienced, she had just experienced a failed complaint handling, and her self-confidence had been low to zero.

For a while, Wang Shishi didn't know what to do next.

Seeing that Wang Shishi didn't speak, Lily had to inch in, she raised her eyebrows, and pretended to whisper: "Do you have anything to do with a certain leader, I heard that Manager Su is the girlfriend of the president of the group, no wonder you can be a manager without any experience!" Manager Wang, aren't you also looking for a leader's girlfriend? ”

Lily deliberately bit the word "girlfriend" very hard.

The rest of the people had a clear expression, and it turned out that they relied on men to take the position. Su Luoyan looks quite serious, but I didn't expect it......

Wang Shishi's face flushed: "Don't talk nonsense! ”

However, what Lily said was the truth, Su Luoyan did not have any experience, and she was indeed the girlfriend of the president of the group, and Wang Shishi was not easy to refute anything.

"What do you know, that's people who know how to use their own advantages, besides, Manager Su does have a bit of a look......"

"That's right, we can only work diligently, no life!"