Pete sat in the first place, she looked at Su Luoyan's confident appearance, and everyone who was unanimously opposed just now didn't expect Su Luoyan's few words to change the situation.

The choice of the day in his heart was April 1st, which was indeed a good day, but he didn't expect that as soon as he sat down, everyone thought that this day was not good, but in the end, it was Su Luoyan who explained the pros and cons, so that everyone unanimously agreed to open on April 1st.

Sure enough, she's not simple.

Finally, of course, the opening date is set for April 1.

After getting along for half a year, Su Luoyan and his colleagues have become acquainted, and the best relationship is of course the sales director Allen and the catering manager Yilin, so the two of them will talk like this just now.

However, the two were indeed convinced by Su Luoyan's idea, they originally thought that the opening of April Fool's Day would definitely not be good, and after Su Luoyan's analysis, they also felt that the advantages outweighed the disadvantages.

Once the opening time is set, the next step is to prepare for the opening.

On the opening day, in addition to some government officials, hotel customers must also be invited.

However, these jobs are the work of the sales department and the general manager's office, and have nothing to do with the front office department, all the front office department has to do is to start preparing for their first customers in high spirits.

The day before the opening ceremony, Su Luoyan and Wang Shishi gathered all the employees of the front office department for a meal, because the front office department must work shifts, this time is the only opportunity, and it is completely impossible to gather everyone together in the future.

After these three months of getting along, everyone is familiar with each other.

The front office department is set up with a manager, a deputy manager, five assistant lobby managers, a front desk supervisor, a concierge supervisor, a switchboard supervisor, a business center supervisor, and the rest of the staff a total of 40 people.

Su Luoyan is the leader of these more than 50 people.

Because there are many people, everyone agrees to eat hot pot.

After eating, Su Luoyan and Wang Shishi returned to the dormitory.

The two leaned together, and in the future, the team of the front office department would be led by the two.

Su Luoyan was not worried at all, in her previous life, she was the number one killer in Fengyue Pavilion, and she had hundreds of people under her command, and all of them were masters, and she still made them obedient and close, she didn't believe that she couldn't control these fifty people.

But Wang Shishi is obviously very worried, she used to be a front desk supervisor in Rongcheng Hotel, and her subordinates only managed more than ten people, but now she has to manage fifty people, and she was directly promoted from the front desk supervisor to the deputy manager, and the important position of the lobby deputy manager was omitted, presumably many employees were not convinced by her, and the five lobby assistant managers all have four or five years of work experience in the hotel industry, and they don't even have two years, but they are afraid that there will be a lot of trouble in the future work.

Speaking of Wang Shishi's worries about herself, she is more worried about Su Luoyan, she has finally achieved the position of supervisor, and Su Luoyan has only been the president's secretary, and she has never even entered the door of the front desk, I am afraid that in the future, she will be even more difficult than her.

At this time, Su Luoyan's face did not have the slightest look of worry, these three months of training, every day, she was listening carefully, when Wang Shishi was training, when several deputy managers of the lobby took turns to train, she really learned a lot, besides, she has a great advantage, English is not bad, this is a necessary quality for a star hotel, so she is still very grateful to Gu Chi for sending her to the English training class.

Worry is worry, but it's still okay.

At the opening ceremony the next day, the hotel rooms were also sold, and on the opening day, all employees gave their best work.

The hotel specially invited a professional performance troupe to perform at the opening ceremony.

The opening ceremony ended with a great success.

Su Luoyan and Wang Shishi both breathed a sigh of relief, and the next thing was the actual combat work.

The work of the front office department is the first department to start meeting customers, from the switchboard, receiving calls from guests, to the concierge department to help guests with luggage, and then to the front desk, checking in and checking out for guests.

Each of these links is extremely important, and the most important link is the front desk, so Su Luoyan put a lot of time on the front desk.

The work went smoothly and there was nothing out of the ordinary.

The staff at the front desk have undergone three months of induction training, so they are very suitable for the position in all aspects.

Of course, there are individual employees who make mistakes when dealing with some things.

On this day, when a staff member at the front desk checked in for a guest, he mistakenly gave the room card of another guest who had already checked in to the new guest, and after the guest arrived at the room, he found that the room actually put someone else's luggage, so he ran to the front desk and made a big noise.

This is the most common mistake in the hotel industry is double-in, which is to re-check in and sell a room twice.

This kind of complaint, based on the work experience of the deputy manager of the lobby of Nanchi Hotel, has no problem in handling it at all, but I don't know why this complaint finally came to Wang Shishi.

Wang Shishi has no experience in handling complaints at all, of course, she will be in a hurry, and because of the delay in processing time, the guest has generated a bigger complaint, which has risen to the level that the hotel does not care about the opinions that can be heard.

Today's deputy manager of the lobby on duty is called Lili, she has five years of work experience in the hotel industry, and she used to be the deputy manager of the front office department in a hotel in City B, of course, that hotel is not as high as the Nanchi Hotel, so she chose to jump to the Nanchi Hotel, but in the face of the two bosses who are much younger than herself, she naturally has a lot of dissatisfaction, she wants to see how much ability they have, and they can actually be her superiors.

When she looked at Wang Shishi's face that was panicked because of her inexperience, she laughed in her heart, at this level, she could actually be the deputy manager.

Wang Shishi has been unable to give a solution, and finally asked to see the manager.

In the end, Wang Shishi had no choice but to ask Su Luoyan for advice, and when she came in, Su Luoyan was formulating the corresponding management regulations for employees in the office.

She looked at Wang Shishi's expression that was about to cry, she understood the situation clearly, comforted Wang Shishi a few words, and walked to the front desk.

She glanced at Lily, who was sitting at ease, and instantly understood what was going on.

She looked at the noisy guest, who was about forty years old, a woman, and she was standing at the front desk and making a noise, causing the other guests to look at her a few times.

Su Luoyan showed her identity with a calm face, and she handed the business card to the woman: "Hello, I'm Iris, the manager of the front office department. ”

As soon as the other party heard that the manager was coming, they began to talk endlessly. And his face was full of anger.