Entering the middle of October, because of Fan Wan's series of actions, the work ability of customer service has been greatly improved, and the response speed of customer service and the familiarity of employees with the product have been improved a lot, but it is worth mentioning that Xiaorou officially submitted her resignation report yesterday.

The reason was that she was dissatisfied with the way her boss arranged for her to go to the warehouse to pack.

is a good boy who tells the truth, Fan Wan sat in the office, looked at the college student in front of him who was wearing a shirt and trousers, and put down the application materials in his hand.

"You should know that what we are doing now is different from most business people, and your work will be very tedious, and even not a little valuable for professionals." Fan Wan smiled and threw a cigarette over.

"Thank you!" The young boy smiled and took the cigarette in his hand but did not light it.

Fan Wan glanced at him, threw the lighter over again, and said, "Don't sue me that you didn't bring fire!" ”

After speaking, he pointed to his fingers, which had been yellowed by smoke.

"We have started to use online shopping in school, so I think online shopping will be the most common way for young people to make transactions in the future!" The young boy smiled and said, "College students like us don't really want to find a stable job, I think it's the most fun to be challenging!" ”

Fan Wan smiled after hearing this, pointed to the resume, and said, "Introduce me, tell me what you know!" ”

The boy was slightly stunned when he heard this, then adjusted his posture and introduced himself: "I studied graphic design in school, also known as visual communication design, which uses "vision" as a way of communication and expression, through a variety of ways to create zào and combine symbols, pictures and words, so as to make a visual ・・・・・・expression used to convey ideas or information."

The boy looked very confident, and took out some of his own works to show Fan Wan, but soon, Fan Wan stopped his talking.

Then he turned his computer around, pointed to a garment in the store, and said, "I need a main image, what do you think can be done to attract customers?" ”

"This, uh..."

The young boy looked at the monitor in front of him, looking a little nervous, while Fan Wan was smoking a cigarette unhurriedly, observing the other party's facial expressions!

After thinking for a while, the other party was not talking.

It's not that he can't say it, it's because he knows that the answer Fan Wan wants is not this.

Obviously, this is another student who graduated from school and doesn't know how to make any changes, Fan Wan's requirements are actually very simple, but unfortunately they can't meet it themselves, it's not that they can't do it, but they don't want to do it.

All the people who go to the design program think that they are perfect, imaginative, and they think that they are the same as those famous designers because they all use the same tools.

Unfortunately, this society does not mean that you will be able to become that kind of person if you go to learn something.

You studied design, can you become a famous designer? You might go back and run a taxi!

You are good at physics in college, can you become a physicist? There's a good chance you're going to sell tea eggs!

Fan Wan's requirements are actually very low, he only needs someone who knows how to design software to make him zuò pictures, and these pictures can be beautiful, ugly, and even not meet aesthetic standards, however, these pictures must attract customers to click.

Because, no matter how beautifully a picture is designed, if there is no customer clicking, the customer has not purchased **, even if it is made into a psoriasis advertisement.

It's a pity that there are very few people who can understand.

There have been several people who study design to apply, but unfortunately they have not succeeded, Fan Wan pondered whether she should go to the advertising company to dig one to use now.

Extinguishing the cigarette butt, Fan Wan looked at the latest news posted by Buy.com.

On October 15, 2003, Buy.com launched a third-party secured transaction software - Alipay

Just today, the company launched Alipay, a software that provides payment and financial services as a third party, which includes a series of convenient operations such as online shopping guarantee transactions, online payment, etc., which is to make customers more assured to buy goods online.

It can also be considered an effective measure to promote the development of e-commerce.

I don't understand just by looking at the name, but fortunately, there is a detailed explanation on the purchase network, and the most important thing in this is the so-called secured transaction!

What is a secured transaction, which is proposed by the purchase network, for the transaction security of sellers and buyers to come up with a solution, can effectively solve the credit problem in e-commerce transactions.

That is, the buyer is worried that he will not receive the goods after payment, and at the same time, the seller is also worried that he will not receive the money after sending the goods.

Because in real life, people are generally accustomed to the transaction mode of handing over money with one hand and delivering goods with one hand, and they are not familiar with the separation of payment and delivery in e-commerce.

In the past, the money was put on the purchase network first, but this method did not work well, so the purchase network set up a separate payment department, which is an independent organization in the company, specializing in solving the transaction problems between sellers and buyers.

Fan Wan took a look, no matter how jerky and difficult these words were, but in general, it is to give customers a safe guarantee for buying things online in the future, so that they no longer have to worry about transaction risks.

Sometimes, I always like to complicate simple things, although there is some truth in this, but for people like Fan Wan who have not graduated from high school, they are all TM!

And Fan Wan only needs to understand that with this software called Paypass, more people will be able to buy things online with confidence and boldness, which means that the development speed of e-commerce will be faster and faster.

This simple move has taken almost all of the effort of buying.com, but the impact of this software is far-reaching, and it can even be said that it will affect people's trading habits in the future.

Fan Wan took a look, and the most important thing for him is that the way of trading between buyers and sellers will change in the future!

What it has changed, Buy.com has made a detailed explanation, the specific way is as follows:

1。 Sellers display their products on e-commerce sites, SNS sites, or forums

2。 After the buyer confirms the purchase of a certain product, he places an order and transfers the amount of the product from his personal account to Alipay's special secured transaction account through Guò Pay

3。 After PayConnect notifies the seller that the buyer has made the payment, the seller releases the goods

4。 After receiving the seller's goods, the buyer confirms and notifies the payment of Alipay, which transfers the amount of the goods from the special account to the seller's account, and in case of fraud, etc., the buyer can request a refund, and after confirmation, Alipay will return the amount from the secured transaction account to the buyer's personal account.

In other words, this process will completely eliminate the transaction security problem between sellers and buyers, but new things always need a certain amount of time to adapt, no, as soon as it was launched, today's transaction volume fell by half, obviously many buyers are not familiar with this so-called secured transaction software.

After understanding clearly, Fan Wan immediately went to the outside office to hold a meeting, which was to explain the matter of Paypass to everyone, so that the customer service began to familiarize themselves with the problem of how to use the order and after-sales refund in Paypass, and everyone studied together for about 1 hour, and they were almost able to adapt.

Sure enough, Fan Wan's practice of familiarizing the customer service with the software in time was correct, and that afternoon, I don't know how many buyers were wondering about the payment problem, and the customer service of Xiaocheng Story was able to properly answer and help the buyer successfully place an order.

It's just that there is some trouble in after-sales, but fortunately, Han Mei has been dealing with this matter for a long time and already has a certain adaptability.

As a result, many other stores were still worried about payment, and the story of the small town was one step ahead.

When the software is popular, the traffic will decline to a certain extent, and even the orders will be reduced a lot, and there will be more customer questions, and the work pressure of customer service will naturally increase, but Fan Wan knows that once everyone knows how to use it, the traffic will come back again, even more violently than before.

Now the three girls in the company all like to buy things online, cheap prices and many products, which not only solves the shopping needs, but also satisfies the girls' hobby of shopping.

Then he went to the warehouse again, and now the courier fee of the small town story has dropped by more than 1 yuan, it was originally 8 yuan, but now it is only 7 yuan, this is the result of Fan Wan's negotiation with the boss of the express point, after all, the delivery volume is large, and the discount is indispensable.

As for ordinary people sending express delivery, it is naturally another price.

In fact, in life, buying things on the Internet has been known to many people, but it has not yet been popularized in a large area, which has a lot to do with the installation of computers at home and the opening of online banking.

First of all, there are very few people who can install computers at home in 2003, most people think that the main purpose of computers is to play games, and many people who buy computers do not even have broadband, which is naturally difficult to get in touch with new things such as online shopping.

After all, many parents think that when they buy a computer at home, their children know how to play games when they come back, and after installing broadband, they are addicted to the Internet all day long, which is harmful to the family and children's learning, so the guide's ability to accept new things is relatively poor.

The second is online banking, even if online banking, you need to take your ID card to the bank to open it, out of the traditional thinking of the Chinese, withdrawing money in the bank is the safest, and this insurance is different from the counter and ATM, although the password is only known to themselves, but everyone would rather queue up to withdraw money, rather than use a more convenient and fast ATM, they always think it is not safe.

And opening online banking is even more terrible than ATM withdrawals, and entering your bank account information into the network is not an act of looking for death?

What if I lose my money?

The above two points are the common way of thinking of people at present, so it takes a long time for online shopping to become a trend and even become a part of people's lives, which is the same as using QQ.

However, as long as people experience the joy of buying goods without leaving home, then it may become a way of shopping in their daily life, or a habit.

Therefore, when Fan Wan saw this, the motivation in her heart became more and more sufficient.

However, not long after returning to the office, the mobile phone in my pocket suddenly rang!

It reads: Xiao Momo!