On the bus back to Hangzhou, a pair of white headphones connected the two respectively, and there was a moving song in the headphones, and the girl listened attentively, and the corners of her mouth rose from time to time.

Fan Wanqiang held back the eyes she wanted to open, and swept the girl's perfect side face with the corner of her eye, the soft lines were shrouded in the halo of the setting sun, Fan Wan could see the scenery of the shadows of the trees on the side of the road crossing her cheeks, as if the most beautiful thing in the world appeared in front of her eyes.

The girl's fingers were very beautiful, she reached out and put the hair that escaped from her ears behind her ears, her eyes turned slightly, and she glanced at Fan Wan beside her.

Fan Wan opened her slightly squinted eyes as expected, and the girl's eyes were like the first light before dawn, as bright as stars.

"Boom~~~"

When the bus entered the tunnel, it was pitch black, and only two starlight spots remained in front of it!

By this time, the song in the earbuds had come to an end, and the girl's face had turned away as the bus passed through the cave to greet the daylight again.

Fan Wan's heart was suddenly lost, and her eyes were gloomy.

When I came, I always felt that the time was so long, but when I went back, I found that the journey was so short, parked at the passenger transportation center, the people in the car woke up one after another, but Fan Wan was like losing the most beloved thing, and refused to get up stupidly.

"Hello, I'm leaving!"

The girl stood up and said to Fan Wan.

looked at the earbuds on Fan Wan's right ear that had stopped music.

"Oh, oh good!"

Fan Wan showed a far-fetched smile to hide her embarrassment, reached out and took off the headphones and handed them to the girl.

"Thank you!"

"You're welcome!"

The girl smiled and put the earbuds in her bag, then waved at Fan Wan and said, "I'll go first, goodbye!" ”

"Goodbye!"

Fan Wan watched the girl jump off the bus, she blended into the bustling city like an elf, Fan Wan could vaguely see the pretty ponytail, but she couldn't tell the difference.

I got out of the car, took a cigarette out of my pocket and lit it.

Paralyzing his own disordered nerves!

The song still seems to be lingering in his ears, the charming starlight seems to be still in front of his eyes, Fan Wan doesn't know if he likes this girl who doesn't even know her name, just three meetings and a car ride in a hurry, his heart is no longer calm.

didn't take a taxi, Fan Wan walked on the road for a while, Chen Xiaojun called and said that he had returned to Hangzhou, and life seemed to bring him back to normal.

He regretted that he didn't know the girl's name, what school she was a student in, high school or college.

If, have a boyfriend.

The corners of Fan Wan's mouth twitched, he didn't know whether it was wrong or right for him to have such a reaction, because he had never experienced it.

At the end of the National Day holiday, the flow of people in Hangzhou seems to be much less, the tourist people go back, office workers continue to crowd the bus, Fan Wan and Chen Xiaojun have packed a lot of packages in the next few days of the National Day, although they are still busy on October 8, but finally sent the goods out.

The performance of the store is rising, there are more packages than usual, the new packaging boxes ordered from Peng Fatzi have been sent to the warehouse one after another, and the processed clothing is also hung with the tag of the story of the small town.

The sales volume during the National Day broke a new high, and Xiaocheng Story officially became the first crown store on the purchase network, followed by two stores in Shanghai and Gwangju.

After the frenzied shopping frenzy, there will be a dull transition period of more than a week, during which Fan Wan can finally take care of more things.

First of all, he calculated all the operating costs and sales in September, and the profit came in with a total of more than 280,000 yuan, although this amount is huge, it is far from enough for Fan Wan, he added 1000 yuan to Han Mei and Chen Xiaojun's salary, and the rest of the employees have 300 each, and then began to go to Lao Li's side for a while, determined the regular schedule of the next batch of new products, and began to study the new rules introduced by the purchase network.

During this time, many so-called designers came to interview, but most of these people thought very highly of themselves, and felt that they could not show their level in doing things in an online store, and even looked down on them.

Then the salary is too high, according to Fan Wan's idea, the designer's salary is only between 2000-2500 at most, and this level is already very high in 2003.

There are also some who think that they can, but they think that there are too many pictures to be processed in the store, and many of them are process-based work, which does not conform to their identity as designers.

For these people, Fan Wan drove them all away, leaving no mercy at all.

"Xiaomei, starting tomorrow, your customer service will take one person to the warehouse every week to help pick up the goods, and then return to the customer service post after a week!"

At the work meeting of the new week, Fan Wan put forward a request that shocked everyone, Xiao Rou was reluctant to hear it on the spot, but under Fan Wan's cold eyes, she could only compromise!

"This is your customer service record last week, I explained in detail before each of you took up the post, there are customers to reply as soon as possible, no matter what you are doing at this time, as long as it is working hours, you must put customer service work first!" Fan Wan took a stack of reports, looked at the four girls in front of her and said, "The day before yesterday, Xiaorou, a customer you received, people asked you five times if you were not there, and you actually waited for 3 minutes before replying to others, what are you doing?" ”

Fan Wan threw a report on the table, then looked at another girl and said, "A customer asked you for your size, and you actually said that you didn't know, did you reply to the customer like this?" ”

"Also, when the customer asks what is the best way to wash the clothes, they say they don't know!"

"What fabric is made of, it is obviously pure cotton, but you answer that the customer is polyester, and the details page is clearly written, and how did you answer!"

"It's written on the detail page, so customers can see it for themselves!" Xiao Rou sat there and whispered, while Han Mei on the side secretly pulled the corner of her clothes.

After Fan Wan heard this, she glanced at Xiao Rou expressionlessly, then ignored her, and said like the other three girls in a blink of an eye: "Starting tomorrow, you will arrange it yourself, and go to the warehouse alone to pick up goods for a week, if the customer service work still does not improve after coming back, you know what to do!" ”

After that, I let everyone continue to work while I went back to the office.

This is the method that Fan Wan came up with by herself, because in the recent customer service work, there are too many complaints from customers, and the customer service under her staff began to slack off after doing it for a period of time, the product is not familiar, and the customer's questions cannot be answered, which directly affects the conversion rate of the store.

So Fan Wan asked each of them to go to the warehouse to pick up goods for a week, and only when they really saw the product could they be familiar with it and answer customers' questions.

Fortunately, Han Mei's part-time after-sales work has always been good, and the negative review rate of the story of the guide zhì town is very small.

There is nothing to do in the warehouse, Chen Xiaojun is very careful in his work, and Fan Wan is also very relieved to hand over that piece to him, but with the increase in the number of users of the purchase network, the warehouse packaging is no longer busy.

Because now the purchase network is supporting the strength of sellers, all kinds of activities will line them up, the increase in customer flow leads to the increase in inventory pressure, in Fan Wan's latest news, and the story of the small town together on the event of the Gwangju daily necessities store has been overwhelmed, I heard that because of insufficient funds, the other party sold the house in his hometown, but the money was invested, and it didn't even make a wave.

Because of the low price, so the quality of the product has declined, to understand that most of the buyers who buy bargains are more picky people, they buy things in the past once they find that the quality is not good, they will return the goods, so that the daily necessities store has a particularly high probability of returning and exchanging, selling a product to earn a maximum of more than a dozen yuan, and some even only earn a few yuan, not to mention the low profit, but also let the store's score drop sharply.

What Fan Wan has to do now is to develop steadily, the women's clothing market is so big, who doesn't want to sell two more pieces, but you also have to have the strength to be able to eat.

This is a long-term business, although the sales of other people's homes are increasing rapidly, but their goods are not good, and they make a while of money, but the image of the store in the hearts of customers is reduced, if you want to do it all the time, this is not possible.

Therefore, Fan Wan now needs to control sales, ensure the quality of goods, and reduce the probability of return and exchange, so that not only can he make money but also save a lot of costs.

In the latest customer reviews, the new white packaging box is simple and fashionable, and it has been praised by everyone, especially the small card that comes with it, and the warm message to the customer with the story of the small town is written, which makes the person who gets it feel particularly warm.

This idea was conceived by Han Mei, and the result was surprisingly good.

When a customer buys something, what do they buy? The first is respect, the second is the product, now the goods sent by the story of the town have been very different from other stores in the packaging, and now they have begun to spend time to improve the customer's feelings, so that the probability of return and exchange is reduced, and the image of the store is instantly improved.

Therefore, running an online store is much more difficult than a physical store, and it takes a lot of thought.

Lao Li and Peng Fatzi also agree with this idea, because you are not a big chaebol, not a big capitalist, so you can't quickly occupy the market, you can only really survive in this wave of gold rush if you do your best!

That night, Xiaocheng Story held the first dinner party of the store, and after eating, he went to sing again, and in the evening, Fan Wan drank a lot, and he smiled at the group of employees in front of him crying wolf.

It seems that in the dim room, I saw those bright eyes again!