Early the next morning, in the small town story of the Hangzhou High-tech Park, the three girls began to process last night's order, while Chen Xiaojun instructed the movers to put the newly bought sofa aside, and then went to the door to bring back two potted plants, but these are plastic products, used to decorate the office.

Although the high-tech park is deserted, the environment is the best among all the office buildings in the city, the window is a green belt that has been repaired, the sun shines in through the window and is warm, the customer service has been replaced with a high-back swivel chair, and Fan Wan does not stipulate the dress code during work, so the working environment of Han Mei and others is very comfortable

These are Fan Wan's ideas, in his opinion, only to create a good working environment for employees in order to make the company's development more and more smooth, these are the need for everyone to work together, Fan Wan will not be like many bosses just say not to do, in his opinion, as long as they can do things within their own ability, he will be satisfied, of course, what employees want to do is to complete the work in hand.

After Chen Xiaojun arranged this qiē, he went to the warehouse below, and today there is a new packer, about 30 years old, whose family lives nearby.

And Fan Wan didn't come to the company today, but went to Lao Li's side early in the morning, because the supply of a product suddenly increased, and the story of the small town was out of stock!

"Xiao Fan, it's not that we don't work overtime, you also saw that the factory shipment speed is here, what can I do!" Lao Li was smoking a cigarette in the office of the factory and said to Fan Wan.

This factory was established by Lao Li and Aunt Liu, and at first there was only one tailor, Aunt Liu, and later it developed to more than a dozen people, all of whom were older women, and their hands were very good.

Fan Wan frowned after hearing this, in fact, Lao Li's person is not bad, but he is too picky, if he is Lao Li has such a large order volume, he will definitely send more people to the factory, and Lao Li is obviously reluctant to pay that little labor cost, this speed naturally can't go up.

"I don't care about this, if the supply of this product doesn't meet the requirements, I have to go to Boss Lin's side!" Fan Wan lit a cigarette and said with a smile: "Last time, he told me to place more orders with them, and I can go and talk to him when I am free during this time!" ”

This kind of nonsense Fan Wan said Lao Li naturally didn't believe it, only to see the other party sigh and say: "Xiao Fan, don't be difficult for your Uncle Li!" ”

"It's not embarrassing, we're all in business, how can there be a sense of conformism!"

Fan Wan was noncommittal, of course he knew that Lao Li didn't believe it, but even if he didn't believe it, Lao Li would never let Fan Wan run to Lao Lin, and now no one in the entire wholesale market knows that Fan Wan is a big financier, although the other party also cooperates with many manufacturers, but the amount of goods on his side is the largest.

"Then you let me think about it again, you also know that the profit of the factory is not large, and the labor cost is also a lot!" Lao Li hesitated for a moment, but still planned to think about it

At noon, I called my mother-in-law and my stupid son to eat with Fan Wan, and the two drank a few more glasses, and then they got to the problem of pù in the store.

Fan Wan actually had an idea all along, but now the time is not ripe, so he didn't sue Lao Li, but according to his assumption, that step was a matter of time.

After sitting at Lao Li's for a while and watching some new products, Fan Wan returned to the company, but as soon as she entered the door, she was stopped by Han Mei!

"Boss, if you look at this customer, I promised to refund her and let her change her bad review, but she still won't allow it, what can I do!" Han Mei's eyes revealed anxiety, and she clicked on the webpage to Fan Wan to see

Sure enough, in the best-selling clothing review of the small town story, the top of the 500-word bad review is particularly eye-catching, and the rhetoric is very intense, bluntly saying that he has met a black-hearted businessman.

Fan Wan sat in Han Mei's place, slid the mouse with her right hand, and took out a cigarette with her left hand and lit it.

"I didn't expect to encounter such a store for the first time when I shopped online, shouldn't I give a bad review if my clothes are uncomfortable? It's a bully to do business so big, right? The zipper on the back of the dress was broken before it was fully closed, and you asked me to take pictures of it if you asked you to return it, and you were ??????? nervous"

A full 500 words of bad reviews, Fan Wan read it word for word, Han Mei on the side was also very anxious, in Fan Wan's request, it was her top priority to let customers revise the bad reviews, and now when she encountered such a thing, she was naturally a little flustered.

"How do the zippers of your clothes break?" Fan Wan was a little puzzled and said, the quality of the clothes in the story of the town has always been very good, this Fan Wan does not dare to be sloppy at all, the quality of the product is the foundation of a store, if the product itself is very poor, no matter how hard you try, it is useless.

"I don't know, I said let her take pictures for us to see, she didn't want to, and then I even planned to refund her, I can paste the money myself, but she still didn't agree!"

Han Mei said helplessly, if it is other products with average sales, forget it, but this is the hottest style of the town story now, with a lot of praise and even fewer bad reviews.

"Really?" Fan Wan looked at the situation in front of her, and felt a dilemma, the evaluation of a product is very important, and the good reviews are naturally good, but as long as there is a bad review, the sales of this product may drop by 30%, and this is not temporary, but has been affected.

And some customers don't even look at the good reviews, only run to the bad reviews to see, because when buying something, a group of people say that it is just to listen, but if someone sings the opposite tune in it, then your intuition will think that there is a problem with this product, Chinese in addition to loving to see the lively, the favorite is to pick thorns, this belongs to nature, it is difficult to change.

"You don't care about this matter, I'll take care of it! You do it first! ”

Fan Wan stood up, then entered his office with a cigarette in his mouth, and then used the main account to call up the chat history of the customer service to see if there was something wrong with the customer service.

However, the customer service reception on the side of the story of the small town is very polite, and the process of placing orders by customers is also very smooth.

Finding the customer information, Fan Wan called according to the phone number above.

Honk??? Honk??? Honk???

The sound of calling kept echoing in the receiver of the mobile phone, but no one answered after waiting for a long time, and Fan Wan called several times in a row, but it was still the same.

Fan Wan felt a little strange in her heart, but fortunately, she finally connected on the 5th time.

"Hey, hello, we are a small town story, very presumptuous to disturb ??????" Fan Wan tried her best to be gentle, but unfortunately before he could finish speaking, the other party hung up the phone!

Fan Wan pondered for a moment and dialed the phone again, at this time his mind had already figured out how to communicate with the other party, but unfortunately, the other party was not willing to contact him.

"Sorry, the phone you made is off, please call again later! sorry，thesubscriberyoudailedis????”

Shut down?

Fan Wan was a little speechless, he really didn't expect that he would encounter such a situation, it seems that Han Mei has already called, but Fan Wan knows Han Mei, she will never offend the customer verbally, but how can this person hang up directly after receiving their call!

Still shutting down?

Fan Wan was puzzled, so she opened the customer's information and looked at it, the registration time was last week, which means that it was a new account, but to Fan Wan's surprise, this account that was registered only a week ago actually issued a positive rating of 95. 2%！

You must know that if a customer has never given a bad review, then his praise rate will be 100%, even if he buys a product and gives a bad review, it is only 99%, and there will never be such a number as 95%.

How many bad reviews do you have to give to get so low!

Fan Wan thought to herself, when she met such a customer, she was speechless.

However, just as Fan Wan checked the customer's praise information, he found a strange place.

First of all, this account was only registered last week, but she actually gave 5 bad reviews on the same day, and even each bad review was hundreds of words, which was sprinkled and very sharp.

Small Town Stories is one of them!

Fan Wan's face became a little solemn, obviously this kind of thing is not accidental, because there are also several women's clothing stores that have encountered this situation, and they are all best-selling models in the store.

This kind of person is either a typical picker or a person who is specifically to disgust himself, not that Fan Wan is narrow-minded, but that the evidence is in front of him, and he can't think so.

Fan Wan immediately thought of contacting the purchase network, so he found the staff of the purchase network in QQ, told him about the situation, and the other party asked Fan Wan to send a screenshot, and the latter did the same.

However, the results obtained are not satisfactory, because the customer is really ordering and paying, and it is the freedom of people to give what evaluation, but for this suspected malicious bad review, the purchase network said that it would deal with it to a certain extent, but they will not delete this bad review.

In other words, Fan Wan's idea of deleting the bad reviews through guò buying network is in vain.

Many women's clothing stores have encountered similar situations, and even a buyer from Hangzhou called to consult Fan Wan, who didn't solve it on his own side, how to help others.

While thinking about it, several customer service agents also felt the changes brought about by the bad reviews, because the number of orders for that one was significantly reduced compared to weekdays.

It's not a way to go on like this at all, Fan Wan was worried and had to keep smoking cigarettes, don't underestimate such a comment, just because someone else's words will at least make Fan Wan lose thousands of dollars a day, this is like a time bomb there, whoever reads it will take a detour.

opened the comment page and saw the 500-word bad review again, Fan Wan was a little angry, but this didn't solve the problem!

He had to think of a way, sitting in the office, Fan Wan fell into thought!