Chapter 2 Strange Complaint Calls

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"Return my account!!"

"What a rotten company! It is also known as the best game operation in China, is this how the account is suspended indiscriminately!! ”

"Don't disadmit it! The facts are here, don't find a reason to solve the problem for Lao Tzu! ”

"What?! Don't have this account information? Please, you guys find a reason and find some decent reason, okay!! ”

"Call your boss out!"

"That's right! Call your boss out and return our account!! ”

…………

The customer service reception center was full of people, like a vegetable market at seven o'clock in the morning.

According to the normal customer service reception process, in the customer service reception center, like banks, hospitals and other public utilities departments, each visiting player first goes to the appointment office to receive a number, and then sits in the reception hall and waits patiently, and then enters the customer service reception in turn according to the system's voice number prompts, and communicates with each face-to-face reception customer service individually.

But now it's completely messed up.

Every customer service reception window is surrounded by players, every player is red and angry and shouting something, those customer service girls who are surrounded in the middle are sweating like rain, they can only mechanically smile and nod their heads, in fact, they have long been completely unaware of what these players are talking about.

"Brothers, come on!"

As the uncle stopped drinking, all the customer service members rushed up and attacked the various players who were originally surrounded by water.

"Hello, I'm customer service No. 0079, if you have any questions, please come here and tell me."

"What? You're a customer service! All right! Explain to me why my account is gone! ”

"This player, please slow down, what is your account ID, I'll help you record it first......"

"Record a yarn! I've been waiting here for a day, are you going to solve it?! ”

…………

A long five hours.

It wasn't until after 11 p.m. that the crowd of players who filled the entire customer service center gradually dispersed. When the reception hall finally began to empty and the bustling noise gradually subsided, I realized that there was no pain in my body, and my throat became hoarse at some point. Look at the others, all of them look like they have survived the catastrophe, their clothes are wrinkled, their faces are haggard, and those beautiful customer service customers are even more unbearable, so they just sit in the chair and bury their heads and sob.

"Okay, okay, don't look like this, everyone has worked hard tonight, everyone take a taxi home!" Uncle also looked empathetic: "...... Remember to take the invoice, the company can reimburse! ”

At that moment, everyone no longer delayed, and all began to pack up their things and get off work.

I was about to follow the liberated crowd towards the gate when I heard my uncle shout: "The wind has stopped the snow!" Don't go! Give me a good idea of the user survey feedback I've collected today! ”

I'm!! I barely burst into a rage, gesturing a rude gesture with the middle finger of my right hand in front of me, and then slowly turning my head away with an angry face.

My uncle looked at my low-brow and pleasing expression with satisfaction, and easily slapped the thick stack of player feedback reports in my hand.

I sighed secretly, it seems that I don't want to go home today, I will work overtime all night in the company, and then wait until tomorrow morning to go back to the early subway shift.

Just when I sighed silently, who knew that my uncle tilted his head and thought about it again, and suddenly showed great compassion and said to me with a pleasant face: "Forget it, it's so late, don't work overtime in the company, take it home and do it, I'll take a taxi just by the way, send you back." ”

Flattered, I was immediately ready to express my loyalty with gratitude, but I was suffocated back into my stomach by my uncle's next sentence.

"I'm going to see your finished report on Monday morning! Don't be lazy for me to try to get it back to the company on Monday, or you kid will know the consequences! ”

I sneaked my hands behind my back again and expertly gestured with a middle finger.

Sitting in the taxi bound for Puxi, I finally couldn't hold back the questions in my stomach and asked my uncle, "Boss, is something serious?" Why do so many players come to the customer service center to complain today? ”

Uncle asked in a low tone: "You have also received dozens of players, what are the problems they complained to you?" ”

"It's inexplicable that our company has suspended their accounts!"

"But...... Do you know......" Uncle said in a peculiar tone, paused, and continued: "It's very strange that their accounts don't have zài. ”

"Huh?!" I'm stunned, the player account doesn't have zài, which means that the accounts they provide are all false, and they can't even prove that they are users of our company, so why do these people complain!

The uncle also seemed to be full of suspicion, and talked about it while thinking about it.

Our company operated a famous Korean online game masterpiece "Aion Aion", which became the company's flagship product in 2009 as the most important online game product in 2009. Since the start of the test in April last year, it has been sought after by the media and players, and it has also set a record high of more than 500,000 people online at the same time.

Originally, "Aion" was in a good form, and the company's leaders even had the ambition to use it to launch a call for "World of Warcraft" produced by Blizzard, which is known as the god of games.

Unfortunately, due to the mistakes in the design of the product itself, and the fact that the Korean developer completely underestimated the turbulent plug-in problems in the Chinese market, the test of "Aion" was launched less than 3 months ago, and problems such as the unreasonable design of the game, the battlefield honor points were exploited by players to score each other, and the game's unreasonable setting of the battlefield between the two races surfaced.

And the most important thing is that all kinds of large and small powerful offline plug-ins and automatic leveling plug-ins began to fly all over the sky, and all kinds of plug-ins began to spread rapidly in the hands of players like sparks.

Coupled with the snail-like technical support of Korean developers, when they solve one problem, the other ten problems will already come to the fore.

As a result, the originally beautiful upward curve of the number of online users in "Aion" instantly showed a sharp downward trend in a devastating and decaying straight line.

Of course, this is a common problem in the operation of online games in China. Generally speaking, if a game product has not survived the three major pests of plug-ins, bugs, and locust players in the first three months, then its fate is generally more miserable.

Fortunately, although this "Aion" game has a huge loss of online people due to plug-in problems and design gaps, in the end, this is a "masterpiece" that has cost sky-high agency fees and huge marketing expenses to promote, and the starving camel is bigger than the horse. Therefore, although the follow-up operation of "Aion" is not good, there are 350,000 people online, and the operating revenue is still considerable.

Therefore, although the product did not meet the previous expectations, it was also a very profitable game, and the company still attached great importance to "Aion".

However, since a month ago, the Aion game customer service staff has noticed a strange phenomenon.

At 3 a.m. that day, a customer service on duty received a hotline call from the player.

"Hello, the Aion customer service team is at your service with number 046, can I ask if there is anything I can do to help you?"

"Holy!! You guys are hairy, why are you blocking my account! ”

This is a typical player opening statement for a banned account.

The customer service cutie was not surprised by this kind of phone call, and continued to smile and asked: "Please tell me your account ID, and at the same time, please confirm whether you use third-party software that is not officially allowed......"

"Lao Tzu didn't use the plug-in! Absolutely useless!! My account is ......" that player is still full of fire.

Generally speaking, for this kind of player who swears that he has not used a plug-in, eleven out of ten must have used a plug-in, but he just doesn't admit it.

The customer service cutie recorded his account ID and began to call up the user profile channel in the jù library to check the user's account attributes.

The system displays: The account does not save zài.

"Hello, please repeat your account ID."

The player held back the fire and reported it again.

The customer service cutie checked the side again and re-entered the number jù library to find it.

The system displays: The account does not save zài.

"Hello, are you sure you didn't misremember your account ID?"

"Damn, how can Lao Tzu's own account be wrong, what do you mean? Don't you want to unblock my account? ”

"Dear user, I'm sorry to tell you, there is no account number in the system, are you sure this account is really not mistaken?"

The player became angry and began to scold the street frantically: "I cǎo, I don't have an account?!" You also deleted my account?! I ¥¥...... m; **(”

The customer service cutie calmly put the phone aside, letting the player explode into the air.

There are dozens of such vexatious players every month, but this one is so creative that I don't even remember my account ID.

This customer service cutie quickly forgot about this matter, after all, for her, there are hundreds of hotline calls coming in every day, and it is impossible for her to remember the specific content of each call.

However, it was this phone call that set off a series of strange questions that could not be inferred by common sense in the later "Aion" games!