Chapter 238: Summary
With the first one, there will be a second one, Jiang Jun knows this, and he also knows the thoughts of these people very well, but he was put on a show for no reason, which made him very unwilling in his heart.
Jiang Jun looked at the audience with some hesitation, and when she glanced at Bai Xue, she saw Bai Xue nodding lightly at Jiang Jun inadvertently, she also agreed to spend money to eliminate the disaster.
"Today's things must be clear to everyone what is going on, the car purchased in our store, please rest assured to use, of course, our store will not delay everyone for so long in vain, as long as the car enters the store in the future, I will give you a single discount. What do you think? Jiang Jun tried his best to put on a smiling face.
Now, he can only promise such a discount. Let's hope we can retain more customers.
Maybe everyone also feels that this is already Jiang Jun's bottom line, and if they continue to nag, it will be in vain, but it will anger the other party. They all agreed with Jiang Jun's reply.
When this group of people was sent away, Jiang Jun's face finally turned cold. Who actually put himself together at such a critical time. This kind of thing is definitely a brand smashing thing.
"Okay, don't be angry, this is also something that can't be helped, since we have to face it, let's think about how to deal with these two cars first." Bai Xue walked to Jiang Jun's side and pulled Jiang Jun's sleeve.
Jiang Jun frowned and shifted his gaze to the two cars.
"Leave them alone, I'll send Haijing to drive with me later, and I'll see who they are." There was a hint of fierceness in his tone.
Bai Xue nodded, the enemy is in the dark, and she is in the light, she comforted Jiang Jun just now because she was afraid that Jiang Jun would do something impulsive, but Jiang Jun at this moment has matured a lot.
It was already four o'clock, and the hustle and bustle had already dispersed. The cleaners are cleaning one after another. And all the people were pulled down by Jiang Jun and went to the workshop for a meeting.
Facing this group of people squarely, Jiang Jun's heart was not nervous, but a belly full of anger.
Bai Xue stood behind Jiang Jun, quietly admiring Jiang Jun's back, looking at Jiang Jun's upright back, maybe Bai Xue was also happy at this moment. She just wanted to stand silently behind Jiang Jun.
"I was very satisfied with the overall performance of everyone at today's event, if it wasn't for the accident. I guess it will be perfect today. I don't want to comment on who's right or wrong. However, I need to point out your shortcomings. ”
The employees who stood in three rows also took a breath of nervousness. The boss in front of him can be described as shrewd and capable, and it is indeed not possible for ordinary people to manage such a large 4S store at such a young age. In this regard, the employees also have more trust in Jiang Jun.
After glancing around, Jiang Jun spoke: "First of all, there is our security management problem. It may be that I have my responsibility, and I send you too few sons every month, which leads to everyone not having a deep understanding of the responsibilities of their positions. I will study this point with the upper echelons of the company and strive to raise everyone's salary. ”
As soon as I heard about the wage increase, there was still some small movement below, especially the group of security guards on the far right. In fact, 80% of today's fault is on them, but Jiang Jun gave them a step. And promised to give them a salary increase. It really made them happy. At that moment, he made up his mind to Jiang Jun that he must manage the security work in the 4S store well.
Next, Jiang Jun praised the sales department, and this afternoon, he saw the seriousness of this group of sales consultants.
Since there is a department with the best performance, there will be a department with the worst performance. For example, the after-sales front desk.
When Jiang Jun's eyes fell on Liu Yang, he saw that Liu Yang's little head was a little lower, obviously a little embarrassed.
Seeing Liu Yang's appearance, the anger in Jiang Jun's heart also disappeared by half, not to mention that Liu Yang was following his team. But after all, the accident was on her side.
"I was disappointed today with the performance of the front desk, it was completely unorganized and undisciplined. A group of stragglers, I never thought that there were so many people at the front desk, and they would not be able to keep one person. I'm curious about that. This customer has been in the sight of your front desk since he entered the store, and as far as I know, there are less than 20 vehicles entering the store today. ”
Speaking of this, Jiang Jun's tone was a little cold: "However, what I didn't expect was that with so many receptions at the front desk, why no one could stop them in time, and they didn't report to their superiors in time." This is a big hidden danger. ”
"Leader, I have doubts about this," said a thin business receptionist, raising his hand.
"Say."
"There are only five people at the front desk, and after receiving those customers, we will go to meet other customers. There's no time at all. "The thin business reception is called Dong Chen, and he is the little thorn in these front desk receptions. Even sometimes it will contradict Liu Yang.
I saw Jiang Jun shaking his head and saying: "This doesn't form a reason, I don't know how you understand your position, or you don't understand the responsibilities of your position at all." Business reception is the warm reception and service of every customer, and you give up the previous reception of customers because of the reception of others, then which customer will have a good attitude towards our store. ”
"We were so busy that we were going to receive them." Dong Chen still didn't give up.
Jiang Jun's face sank like water, he didn't expect this Dong Chen to be so uninteresting, and he didn't know why Liu Yang kept him.
"Are you busy? There are twenty cars in total, and you have an average of five cars per person. And if you go to those two customers, it's still three. I don't know how you describe you as busy? Each of these sales consultants pulls five or six customers to explain. Aren't they busy? ”
Dong Chen was speechless for a while by Jiang Jun's words, his mouth moved, and he reluctantly stood back in place.
Jiang Jun glanced at Dong Chen, ignored him, standing in his position, there were too many people who needed to see, obviously, Dong Chen couldn't get into his eyes.
"Now, it's time for you to speak, and I would like to know what else you have to say."
Although there was no anger in Jiang Jun's tone, the people below did not have the idea of hitting the muzzle of the gun. There was a moment of silence.
After being silent for a while, Jiang Jun said: "You can go and inquire, is the salary of our Luyao store the highest among these Mazda stores?" Since I pay you a higher salary, I need you to do something about the store, and the company doesn't raise waste. ”
The crowd was still silent, and in the huge workshop, there was only Jiang Jun's voice. It's very depressing.
"Alright, that's it for today. Let's all disperse. Jiang Jun took a deep breath.
After the crowd dispersed, I saw Haijing running over with an anxious face.
"Old ...... Boss, it's tracked. ”