Go to work the next day.

It was Ke Xiaomin's turn to be on duty, and the deputy store manager Zou Hongsheng rested.

Colorful today is also on the whole day.

But what makes her feel funny is that according to the shift rest of Dingdong glasses, there can be a full day and two half-day breaks every week.

Although it is equivalent to 12 hours a day in terms of working hours, this way of taking a break can be regarded as making up for the fatigue caused by this working time.

Yesterday, Qicai cooked a table of delicious food, so that Zhang Jie and Guoguo feasted on their mouths, and then they enthusiastically said that they wanted to come to the colorful glasses store to consume, Zhang Jie even said that she would organize her 100 or so little sisters to buy sunglasses.

When they are smiling, they need to wear sunglasses when they are smiling, and it is a waste to buy them.

But if you really want to buy it, wait until three months later, when she starts to do performance, so that you can have a bonus commission.

Colorful now has a small abacus that is very good.

Ke Xiaomin's management style for employees is relatively clear-eyed, and no flaws are allowed.

That's what she said, at the beginning she got everyone moving, and then this habit was formed, and naturally a style was formed, which is quite similar to military management.

Practice hard in front of you, and when your skills and literacy become easy for you to come by, then you are an excellent talent in this industry.

As soon as I opened the door today, a complaining guest came in, holding the remains of a half-crippled pair of rimless glasses, and when he came in, he threw it on the counter.

The most taboo thing for people who open a store is to make it noisy early in the morning, which makes everyone feel uncomfortable, and then it will affect the luck of the store at the end of the day.

So as soon as he heard such a babbling man, Ke Xiaomin was the first to come up to greet him.

"Hello, sir, your glasses are broken?" Ke Xiaomin politely kept smiling and asked.

"You won't see for yourself?" The man pulled out a stool and sat down while looking at his phone.

Ke Xiaomin picked up the glasses corpse on the counter and checked it, this is a pair of Yumi frames.

"Sir, did you bring a guarantee that you had with you when you took your glasses?"

"No, who has nothing to do with a little red book in their pocket?"

Ke Xiaomin took out a data card, asked the man to write his name and phone number in the blank space behind him, and went to the computer at the cashier to check the glasses information.

Colorful served a cup of hot tea, "Sir, please drink water!" ”

"Don't drink, I'm not in the mood, I said you guys hurry up and help me deal with it!" The man was still angry.

Ke Xiaomin hadn't come back yet, and Qicai was standing behind the counter and didn't leave.

Hey, hey, Colorful suddenly learned about the process of damaging the glasses.

It turned out that this man was walking and looking at his phone just now, and then he hit a tree, and then he stepped on it again, and of course the spectacle lenses were broken, even safety plastic lenses like this can't afford to toss like this.

Nowadays, people are walking and looking at their mobile phones more and more, which is a very strict safety hazard, the news has reported that in a bus parking lot in Beishan, there is a young man looking at his mobile phone while walking, and as a result, he walked to the blind spot of the bus master's vision and was run under the wheel, tragedy!

I broke my glasses for my own reasons, and I wanted to come to the optical store to find trouble, and I wanted to get a new pair of lenses for free, which was too shameless.

When Qicai read the thoughts in this man's heart, she suddenly had a strict disdain for this kind of person.

Ke Xiaomin finished reading the guest information and returned to the reception area.

"Mr. Sha Wulai, I have checked your information, your pair of glasses was put on our side on the fifth of last month, the power of the left eye is -300, the power of the right eye is -325, and the lens is 1.56 Golden Bird plus film plus hard radiation protection resin lens. Do you still use the same lenses? ”

The man named Shawu said, "Well, with the original lenses, you have to make sure that they are exactly the same as the original." How long does it take to process? ”

Ke Xiaomin filled in a new card of the guest's information, and said: "Golden Bird lenses according to your prescription, the original price of such a pair is 288, considering that you have just been matched in three months, I will use my store manager's authority to give you a 20% discount, and charge you 230 yuan, do you swipe the card or pay cash?" ”

"What, what are you kidding, and you have to collect money? This is a problem with the quality of your lenses, when you match it, tell me that the resin lenses can't be broken or something, and I see that your guarantee letter is written, if there is a problem, it will be replaced in three months! Shawu put down his phone and babbled a lot.

"Mr. Sha, if it is a problem with the quality of the lenses or the prescription fitting, we will definitely help you replace them for free without saying a word, but your lenses are obviously subject to strict external forces, so there will be such a fracture, you see, I have already helped you get a discount......"

Qicai read that Sha Wulai's heart was not so tough after being said by Ke Xiaomin at this moment, but the fact that he had to take money out of his pocket made him very uncomfortable.

Qicai has no words, because as a new student, the most important thing to do now is to observe and learn.

In the process of receiving customers, inappropriate interjections sometimes have a bad effect, because they have little experience in the customer's mental grasp and consumption habits.

Even though Colorful could read the customer's true thoughts, she only kept smiling and stood quietly next to her, but this smile brought a little sympathy for Mr. Shawulai's scoundrel style.

"You see, rimless glasses have their advantages, which I won't talk about now, but they also have disadvantages, because they are fixed by these small holes in the lenses, and if they are subjected to considerable external force, such as falling from a high place to the floor, or being sat under the buttocks, they will all break...... Did you fall to the floor, or did you sit flat? Ke Xiaomin came to lure the snake out of the hole.

"Stepping on ...... It just fell to the floor. "Sand Witch almost stepped on it.

But of course, such a reaction can't escape Ke Xiaomin's observation, and of course he captures such a signal.

Ke Xiaomin also didn't want the first customer today to become a fierce customer complaint, and when dealing with customer complaints, the discount could be relaxed, so she said: "Mr. Sha, otherwise I will help you apply for a lower discount from our manager to see if you can get another discount, what do you think?" After all, the glasses were broken not long after they were fitted, and it was very uncomfortable to replace them with me.

"But we also have a problem, if other rogue customers keep deliberately breaking the spectacle lenses and then ask us to get new lenses, then we will all be laid off. Do you say? ”

Sha Wulai said helplessly: "Okay, then please ask the store manager to help me apply." ”

Ke Xiaomin went to the cashier and pretended to make a phone call, but in fact, this kind of handling customer complaints does not need to be reported to the superior at that time.

Because customer complaints are required to be dealt with in the shortest possible time, we strive to solve them on the spot. If you report back and forth, it will deepen the customer's complaint.

Customers like Sha Wulai, at first, wanted to change it for free, in fact, he also had the mentality of trying it out, and in the end he was not satisfied with the discount, that is, he wanted to spend as little money as possible, and in the end this time it was definitely okay. It's just that for such a customer, he should feel that applying for such a discount is not a casual thing.

Therefore, the action of this application must be made to show him.

Ke Xiaomin returned "excitedly", "Mr. Sha, great, our manager said that your lenses are broken and we can't explain it enough, so he helped you drop another 30 yuan, and only charged you 200 yuan, and let me apologize to you." ”

Sha Wulai's face suddenly stretched: "It's still your manager who understands people, okay, hurry up and process it, it's very uncomfortable to wear glasses." And obediently took out 200 yuan.

"Okay, you sit down, I'll let the processing master do the processing for you right away,"

So such a customer complaint can be regarded as a successful deal, although this is not a real customer complaint, but Ke Xiaomin dealt with it like this, which opened the eyes of the colorful students.

Ke Xiaomin's tone of voice has always been very polite, but with a little undoubtedness, he did not hesitate to make a play to call to apply for a lower discount.

That's how she deals with customers, and that's exactly what Colorful is trying to absorb for their new students.

"Qicai, you go up to the processing room, and when Mr. Sha's glasses are ready, you will take them down immediately." Ke Xiaomin explained to Qicai.

This made Sand Wulai feel that he had received enough attention, and I believe that he would come to Dingdong next time he wore glasses.

Colorful came to the processing room.

Compared with the clean and tidy shop hall and furnishings of the store, this independent small processing room is a bit dirty.

There are no special processors, so it becomes a soy sauce maker.

When the deputy store manager Zou Hongsheng was not at work, the processing was done by Jiang Zijie and other old employees.

Watch as the lens rotates from its original round shape on a computerized automatic grinding machine, grinding smaller and smaller, and finally takes shape, and then automatically lifts it again, changes to the finely ground grinding wheel, and continues to rotate.

Next, Jiang Zijie polished the edges of the two small lenses, then compared the temples and the middle beam, drilled four small holes with a drilling machine, and finally locked the screws and carefully adjusted them.

Qicai looked at it like this, and felt that Jiang Zijie, who was busy and didn't speak, was very focused, and he was simply handsome, these glasses were perfectly completed in less than twenty minutes, so amazing!

These processed glasses seem to be quite fun, and I will play with them when the time comes!

"This, take it down and put it on ultrasonic cleaning, and let the store manager hand it over to the customer."

"Okay!" Colorful answered.

Jiang Zijie was suspicious: "What's so big?" ”

"That's it!" Colorful laughed.

"Alas, the language of your new age is incomprehensible to us old people." Jiang Zijie has a black line. RS