"President, here's the report." The manager of the operations department was still very knowledgeable, and did not answer, but handed over a report.

"Oh!"

Tang Hao smiled, took it, sandwiched it in the Wen Jiàn folder, opened it and took a look, looking down from the top, it was densely packed with numbers, but he still looked patiently, of course, it was impossible to see every number, but he swept it at a glance, and what he wanted to see, he still looked at it very seriously, until about ten minutes later, he turned several pages before he saw the numbers behind, and the corners of his mouth outlined a smile: "Beyond my expectations, I thought that it would be very good to have sixty or seventy million, but I didn't expect that at this point, But it exceeded 100 million. ”

One hundred million!

A very terrifying number, even if it is converted into Chinese currency, it is less than 100 million, but the Hong Kong dollar has broken through to 100 million, and has come to more than 100 million and 3 million.

And now, how long?

It is only 18 hours of time, and there is a consumption record of 100 million and 3 million in 18 hours, and these consumption records can be paid through Guò Alipay, a very terrifying number.

There will be a decline in the follow-up, which is a very certain thing, however, the decline is normal, mainly on the first day, and the consumption record is high, indicating that there are many users.

That's right, the user is what he values the most, and the consumption record is also very important, but it is not what he values the most.

This is not a short-term investment operation, but a long-term investment.

Having a huge number of users means that he is powerful. Because a large number of users spend a dollar a day. It's better than throwing money at local tyrants who only have the same user.

But he had to admit it. The figures on this report are very scary, more than 100 million, 18 hours, if this matter is known to the outside world, I am afraid it will explode, and there will definitely be good people who say this about the major events in the financial industry.

All of them are kept secret. It is impossible to let the outside world know, and the outside world can guess, but Alipay can't announce it, and it doesn't want to announce it, so make a fortune in a muffled voice.

If Alipay is a listed company, it will definitely be announced as soon as it has such achievements, because it can raise the stock price and increase the value of the shares in the hands of shareholders.

"That's a good result, no. is very good. ”

Tang Hao smiled and looked at the two subordinates. As always, he was kind, but then he turned solemn: "However, what I value is not these consumption records, although I also attach great importance to this, but for us at the moment, it is still a user, because we are a grass-roots creation, always remember that we are a brand new company, and the blank of the market is the time to open up the market, not to look at the records." ”

It turned out that he was still boasting about people, why did he become solemn all of a sudden?

It's contradictory, isn't it?

But in Tang Hao's view, there is no contradiction at all, no, he continued: "The results can't tell the problem, because our Alipay company is a new product, there is always a little bit of freshness, users will try it, if they use it cool, easy to use, then they will use it again in the future, on the contrary, if they use it unpleasantly, the freshness is lost, then they will not use it again, so that our users will have one less." ”

"Therefore, we should pay attention to the feedback from users, and then there are follow-up service problems, for example, some users encounter problems when paying, you must deal with them as soon as possible, which is absolutely negotiated between your operation department and the people in the public relations department."

"What I want is good service, whether it is the handling of questions or the follow-up problem handling, it needs to be the best service, to be substantial, not to engage in those hypocritical and fraudulent things."

Tang Hao emphasized more and more solemnly.

Service attitude is definitely a big problem.

Service is a bit like after-sales, after a product is sold, after-sales is really not good?

This is a big problem, and even many foreign companies have not dealt with it well, the most famous is the crazy company.

No, maybe the crazy company is doing a good job in their home country, but, in China's country, their after-sales service is like.

Especially when there are few physical flagship stores in China, after-sales service is not able to keep up, more people rely on online shopping to buy their products, and then there are problems when shopping online, there are also problems with the reputation of the website, as well as their authorized after-sales service points, all of which have problems.

For example, if you buy a brand new crazy mobile phone, and then when someone sends it back, there is a problem, at this time, you want to return it, and the online shopping website also allows you to return it, but you must first take the mobile phone to the after-sales point authorized by the crazy company for inspection, and let those after-sales points issue a certificate before allowing you to return the product.

The problem arises here, those after-sales points are not issued with proof of inspection.

It's stuck, right?

Yes, you have no choice but to admit the pit.

In the same way, whether it is a crazy mobile phone or Alipay, there may be such a problem, for example, when using Alipay to shop online, there is a problem with payment, such as returning, then the money is to be returned, but at this time, you delay again and again, and it will not be done in the end, and the time is too long, which will bring strong dissatisfaction to users.

Do not doubt that these questions are in place.

Tang Hao is a human being, how can he not know these problems.

Because he has found such a problem, and in the end it has not been solved, if there is not much money, forget it, but if there is a lot of money, then the matter is not small.

Now the Alipay company he invests in will never allow such a thing to happen, and he will strive to do his best in the after-sales area.

KT company, that is, KT mobile phone, KT tablet, after-sales service is absolutely excellent, you say how long the warranty is how long the warranty is, regardless of whether you are human or non-human, of course, this warranty has certain limitations, in the warranty card, written clearly, if it is beyond the scope, it is not within the scope of the warranty.

On the contrary, if it is within the scope of the warranty, regardless of whether you are human or non-human, as soon as you have a problem, send it back, you don't need to issue any certificate, you will be directly given the warranty, very simply.

This is also the reason why the follow-up sales of KT mobile phones are still endless, that is, the after-sales service is really good, and it has a lot of reputation, so that more people buy KT mobile phones.

And now, Tang Hao is going to emphasize Alipay.

One is the general manager, the other is the manager of the operations department, and both of them are leaders in this area, which is completely in line with what they said.

No, both of them nodded, indicating that they would try to do their best

(To be continued......)