Chapter 91 Be considerate of employees' suffering
At 7 p.m. that night after Wu Wei recovered, he walked out of his house and walked down the street to take a break and breathe fresh air. happened to pass by the door of a branch of Nenshui Bank, only to see the hall brightly lit, he wondered why he hadn't gotten off work so late, so he walked in. Seeing a lady just turned around from the counter, her hand grabbed a bag from the counter neatly, and hurriedly walked out, and the young manager on duty was also coming over to see him off, seeing him smile and nodded and hugged the lady to the door and opened the door, and then made a gesture of please, the lady smiled and said thank you. He saw a teller at the counter where the customer had just left, and a teller was crying on the table. He was about to step forward to ask, but the lobby manager had already hurried back, said hello, and then said to him very emotionally, this teller has done a total of 581 transactions from 8 o'clock in the morning to the present today. He was very surprised when he heard this, and then said thoughtfully, You have worked hard.
At this time, the teller inside knew that it was his own governor who came, so he raised his head, took out a handkerchief to wipe his eyes, simply brushed his hair with both hands, and then stood up and smiled, "Good president."
He didn't say much, but said to them, let's go out and have a light meal together. During the dinner, he asked about the details of the business, and learned that the teller was not only an expert in counter business, but also an ace marketing manager, and she solicited a deposit of 100 million by herself, and he realized that he should do something.
As soon as he went to work the next morning, Wu Wei held a meeting of the executive committee and proposed special incentive measures for the subdivision, focusing on those account managers who have made great contributions, and a trump card manager has won half of the branch, with such a group of top people who can pick up the beams, only then can we have such a situation today, which is the blessing of all our staff, and we must implement heavy rewards, in addition to cashing in accordance with the performance method, take out a sum of money to give a one-time reward to this group of outstanding business backbones, and organize them to travel at home and abroad. 100 million yuan to the United Kingdom and the United States, 50 million yuan to five European countries, 10 million yuan to Singapore, Malaysia and Thailand.
At the end of the year, 8 pigs were sent by related units.
In order to sort out the problems, in the face of so many problems, they must be cleaned one by one, and they are the fetters of promotion. It is too difficult to improve reality, it is too difficult for people to convince, and it is too difficult to make peace between people.
The lifting tentacles extend to all kinds of people.
First grasp the performance, boost confidence, Wu Weichang said, as long as the spirit does not slip. There are always more solutions than difficulties. Sure enough, the ideas were launched one after another, and the methods and measures were launched one after another, which was dizzying. He was puzzled that it was difficult to do good deeds, that the barriers between people were so difficult to bridge, and that the two people were separated from each other like a mountain. He wanted to wash through the problems one by one.
Some employees have a bad service attitude, the customer is God, is the God of Wealth, and when they come, they send us money, but they don't care. Customers come and don't say hello. There's no pro-nature. You have to go on a business trip for a long time, and when you come home, your wife doesn't even greet you when she sees you, do you still feel home? Leaving without a sound is not like walking out of a thatched hut, only looking at the back with your eyes. Smile service should not be the same, formulaic, everyone laughs, you come to the pockmarked person, you smile vigorously at others. People will think you are mocking him. Here comes the beautiful lady, you don't blink and laugh at people who think you are ingratiating yourself with bad intentions. There are often complaints called, and sometimes they even call the president's office.
Wu Wei was determined to carry out a major cleanup. He said at the mobilization meeting of the team: If we don't show the spirit of a strong man to break his wrist, we will clean up our problems. Someone will definitely clean ourselves up in the future. organized a major inspection, and found out tens of thousands of problems, and sorted them out. There are those who are sloppy and not serious, and there are those who are deliberately embarrassed by their unscrupulous intentions, and what is more serious is that they buy things and eat kickbacks, do project commissions, dispose of assets with great discounts, reimburse meals casually, use public cars for private use, and reveal the target in bidding, realizing that they must make a ruthless punch. The members of the team are unanimous.
On the first day, Nenshui Bank and the public security department had just conducted an anti-theft and robbery drill, and the public security left a message before leaving, and one day they might try to play the role of a robber. Coincidentally, the next day the robbers really came, standing in a business hall with a pistol and shouting, don't move! The employees were in an uproar, how did they come so quickly, how did they come so quickly? But everyone still quickly entered the state, fortunately, they had just practiced the proficient procedures, and operated in an orderly manner in full accordance with the procedures and steps of the exercise, busy but not chaotic, and the counters were busy stuffing the spread tickets into the cash cabinet, pushing the cabinet door and pulling the password disk indiscriminately, closing the door, calling the police, and a few young men holding pre-prepared explosion-proof tools to surround the gangsters. The gangsters faced such a scene and were stunned for a moment, why didn't there be a panicked scene? When he came to his senses, the people had already rushed up, pressed the robber to the ground and tied him, and asked with a smile, how is it, does it meet the requirements? How many points can you score? After taking a closer look at the frustration of the tied up, I took the pistol and saw that it turned out to be a toy, and I felt that something was wrong, and it was a real guy who was caught.
To improve the salary system, Wu Wei handed over the task to Guan Jingtao, manager of the financial accounting department who is good at dealing with complex problems, and put forward a requirement that a high-level salary should be established on the basis of high-level performance, and the focus should be on people with outstanding performance, and gradually form a salary pattern with a reasonable salary structure, an effective mechanism, and an appropriate level, so that Nenshui people can obtain a relatively decent income, and become respected people in society wherever they go, and young people are willing to go to Nenshui Bank to find a partner. You can also learn how other businesses do it, and learn from some good experience and practices. Guan Jingtao agreed, don't worry.
Xinling was transferred to the marketing post and was reused, and the original one was transferred to the trade union, so he had some grudges and paid attention to what happened. Suddenly, when the opportunity came, Yin Yuan called the man, both excited and eager, and asked him to go to the president's office immediately to have a lively look. He hurried to the 6th floor, the corridor was unusually quiet, the door was open again, passing by Yin Yuan's door, she was staring at the corridor and saw him nervously pointing inward with her hand, he walked quickly to the door of the president, the door was wide open but he couldn't hear a slight sound, he thought it was quietly done inside, and grabbed it in one step, but saw the woman sitting on the sofa next to the coffee table under the south window, Wu Wei sat on the office chair and looked at a stack of materials, he originally came in with a fierce appearance but was ashamed to open his mouth and his face suddenly turned red, and he was stunned for a while, and the two of them looked at him puzzled, the president quickly reacted and nodded to him with a smile, here, what's the matter?
He panicked and said incoherently, no, no, nothing, I went to the wrong house, I'm sorry. Then he turned and walked away.
Xin Ling looked at his departing figure, thoughtfully, waited for a while, and faced Wu Weidao, don't you see what people want to do when they come in?
He just nodded.
What do you mean by nodding?
I just want to find some news to talk about.
You're really eye-catching. Didn't you know that there was a scandal in this office?
He didn't say anything, continued to flip through the materials in his hand, and said, your basic work is very meticulous, and the customer information is very comprehensive, which has done a good job of paving the way for formulating a new marketing strategy. (To be continued......)