Chapter 413: Nervous
These clerks do a good job in etiquette, at least a few days of etiquette training at Roca Supermarket have enabled these people to always be very polite and conscientious towards those customers. They did a very good job in this regard, and the feedback from the To, which was paid by the Roca supermarket, was quite high on the feedback after the end of the simulated business.
But while they do a good job of etiquette, these people are obviously not good enough when it comes to customer trouble. Since these people who spend money are asked to make things difficult for the clerks, they will not let go of such an opportunity to perform and enjoy. Therefore, during the simulated business, many people will seize the opportunity to reprimand the store staff. In this competition, except for a very few store managers or financial staff and store clerks who can deal with it very well, other ordinary stores generally lack experience in dealing with it. Many of them were accused of having nothing to say, and some of them were directly said to cry.
Although these clerks seem to be aggrieved, this is just a simulated business, and when they officially open in the future, the problems they will face will be more complicated than now, and the real customers may not let them go at the last moment.
The problem of experience is the biggest problem that the clerk misses, but it is not something that can be solved in a short time. In addition to asking them to quickly use more than half a day to summarize today's experience and think about how to deal with it, Lai Xiaohu could only order them to exercise themselves more in the future business and learn to deal with various problems in the business as soon as possible.
In addition to this problem, other problems in the store are mainly focused on financial and business management. Most of the store managers and treasurers are also newly promoted. In this regard, their work experience is actually relatively short, and the financial problems are relatively small, but in this half-day simulated business, many stores have experienced management chaos. Obviously, some store managers are a little ill-prepared to manage a store for the first time.
There is still half a day for each branch to slowly correct their problems, but there is not much time left in the shopping city.
Today is already the last day of the simulated business, which means that from tomorrow the Roca supermarket will be officially opened. The staff of the other joints still have the last half of the day to prepare, but the people here in Shangdu will officially enter the state of actual combat from now on.
The problems existing in the planting base and the company in the commercial city have been continuously rectified according to the feedback since yesterday. Although there are still some problems that have not been completely corrected, time does not allow, so we can only put these problems aside for the time being and slowly rectify them when there is time in the future.
In the morning, the planting base was tested, and the vegetables grown in the field were basically ripe, and in the afternoon, 500 vegetable farmers had lunch, and then under the command of He Li, these people began to pick.
Since one person is only responsible for two acres of farmland. So it's not too much work to pick. Fast people can finish picking in about an hour, and slow people can pick in about two hours. At this time, Zhu Xun had already commanded the convoy of the Swift Company to come to the outside of the test field. After driving the truck in, everyone quickly loaded the truck, and it took an hour to load the truck. The convoy that did not dare to delay immediately drove out of the planting base and headed for the airport.
After arriving at the airport. The people of the swift company hurriedly contacted the airline to install the plane, and after the installation was completed, the vegetables would be transported to all parts of the country one after another according to the way of yesterday.
At this time, Lai Xiaohu has already left the commercial city, and tomorrow is the big day of opening, and Lai Xiaohu can't stay in the commercial city all the time. As the owner, even if you don't appear in the new store that opens at this time. At the very least, you have to appear in the head office to preside over the overall situation.
In the past few days, many people in the region have contacted Lai Xiaohu, hoping that Lai Xiaohu can attend their opening ceremony when they open. At the opening ceremony, it is natural to invite some people to attend the ceremony, and for the more than 20 districts of Lejia Supermarket, inviting no one is as effective as inviting Lai Xiaohu, the big boss.
It is also a competition between the various regions. There is only one boss, but there are more than 20 newly opened regions, who can invite the boss to be there, doesn't that just show that Lai Xiaohu attaches importance to that region, and at the same time, it can also reflect the good relationship between the person in charge and Lai Xiaohu. This will have a great impact on everyone's competition in the future.
In order to invite Lai Xiaohu, these people also tried their best, all the relationships that could be used were used, and all the righteousness that could be said was said. Even Yin Shuirou was personally asked by the general manager of the Anhui Province Region to call Lai Xiaohu and ask Lai Xiaohu to save Anhui.
It's not just Lai Xiaohu. Even the main high-level leaders such as Zhang Ying, Song Yaqiao, and Yang Fengze were invited by the people below, but in the end, none of these people went.
Not to mention more than a hundred stores. There are more than 20 regions alone, you said that Lai Xiaohu is alone, which region does he go to? Which region he goes to is unfair to the other twenty-odd regions. Everyone is newly opened, why are they being taken more seriously, and our large regions are being looked down upon. Since Lai Xiaohu can't go to the opening ceremony of every region, he has to do not go to any of them. And not only Lai Xiaohu, but even Zhang Ying and others were asked by Lai Xiaohu not to go down.
The day before the opening, except for Heli, who had already decided to work in the commercial city, the rest of the senior executives of Lejia Supermarket all stayed in Jincheng. When Lai Xiaohu came back, it was already evening, and at this time, it was already time for the Lejia supermarket headquarters to get off work, but everyone didn't leave when Lai Xiaohu went.
When he arrived at the company and said hello to everyone, Lai Xiaohu returned to his office, and then Zhang Ying and Song Yaqiao also followed. Seeing Zhang Ying and Song Yaqiao enter, the other people who originally wanted to come in to find Lai Xiaohu also left with interest. There is an unwritten rule in Lejia Supermarket, that is, when Lai Xiaohu, Zhang Ying and Song Yaqiao are alone, others must not go in and disturb. A family of three is in one place. It's not appropriate for outsiders to go in.
"Why do I feel weird about this atmosphere today?" After sitting down, Lai Xiaohu asked the two people who came in: "And isn't it time to get off work now, why is no one leaving?" If you want to talk about overtime, I don't see anyone working seriously there? ”
"Nervous." Zhang Ying thought for a while and said, "Tomorrow is the opening day." At this time, everyone was nervous. The preparations that should be made have been made, and everyone sat there more and more nervous, and after the last day, it became like this, and no one left after work. ”
"What are you nervous about," Hearing this, Lai Xiaohu suddenly relaxed, he thought something big had happened. "I'm not nervous as a boss, what are you nervous about."
"Say a word to everyone, and say that I invite everyone to go out to eat, drink and have fun tonight. Let them hurry up and change their clothes, and we'll leave right away. Later, Lai Xiaohu said suddenly. Seeing that everyone was nervous, Lai Xiaohu was really worried that they would be able to sleep when they went back tonight? Don't come to the company tomorrow with a panda eye. In order to ease everyone's tension. Lai Xiaohu felt that it was necessary to take everyone out of the city to relax.
At this time, everyone's interest in going out to the party is not too high. However, since it was proposed by Lai Xiaohu, no one objected. And everyone can feel the tension, maybe it would be better to get together and have fun.
After waiting for more than ten minutes, after everyone changed their clothes, Lai Xiaohu led the team to take a group of people out of the company. party, play, until eleven o'clock, Lai Xiaohu announced that tonight's show was over. For the opening of tomorrow, Lai Xiaohu didn't dare to let everyone play too late. But the effect of coming out and playing all night is okay. At least everyone is not nervous at this time, and they can sleep well when they go back at night.
After everyone dispersed. Lai Xiaohu drove back with Zhang Ying and Song Yaqiao. During this period, the three of them spent less time together. Originally, I thought that the three of them would talk together at night, but when they saw that it was already twelve o'clock when they came back, the three of them didn't dare to delay any longer, so they quickly washed and went to bed.
At night, Lai Xiaohu ran to Song Yaqiao's room, and during this period of time, Lai Xiaohu and Zhang Ying spent more time together, but they were separated from Song Yaqiao all the time. It's finally back, so I have to make up for Song Yaqiao.
Lying on the bed, holding Song Yaqiao's delicate body, Lai Xiaohu opened and closed his eyes, and did not fall asleep for nearly an hour. "What's wrong?" Song Yaqiao, who was woken up by Lai Xiaohu's turnover, opened her eyes and asked.
"I was a little nervous all of a sudden, and my heart pounded at the thought of opening tomorrow." Lai Xiaohu said helplessly. Originally, I wasn't nervous, but the employees were nervous, but Lai Xiaohu took them out to relax all night, but after coming back, he began to be nervous.
"It's okay, don't you have confidence in Lejia Supermarket? Tomorrow will definitely succeed. Hearing this, Song Yaqiao hugged Lai Xiaohu while getting out of Lai Xiaohu's arms, and said comfortingly. This time it was Lai Xiaohu's turn to get into Song Yaqiao's arms, and after being held, Lai Xiaohu slowly relaxed and fell asleep unconsciously.
At five o'clock in the morning, Lai Xiaohu and Song Yaqiao were woken up by the alarm clock. The new store opens today, and everyone must arrive at the company early. Now the working hours of Roca supermarket are also divided into two systems, and the employees in the store are still in accordance with the two different working systems of winter and summer that were previously formulated, but in general, they still open at 6 o'clock in the morning and close at 9 o'clock in the evening. However, at the headquarters of Roca Supermarket and the administrative headquarters of each region and community, the working hours here are completely different.
At the beginning of the business, Lai Xiaohu and Zhang Ying worked the same time as the employees of those stores, but later with the continuous expansion of Lejia Supermarket, the company's management became more and more standardized. Slowly, Lai Xiaohu also found that these administrative staff are different from those store staff, they only need to complete each day's work tasks, and they don't need to come early every morning and leave late like store employees. Later, the working hours of the headquarters in Jincheng began to synchronize with other companies here, and I started to work at half past eight in the morning and left work at six in the afternoon. As the number of other regions increased, the administrative hours of those regions began to coincide with the general working hours in their localities.
Lai Xiaohu and the others haven't arrived at the company at six o'clock in the morning for a long time, but this time, in order to welcome the opening, the three of them hurried up at five o'clock. Although I slept late last night. I woke up early this morning, but the three of them didn't feel tired, on the contrary, they thought that they were about to open soon. A few people felt a burst of excitement.
After eating something in a hurry, Lai Xiaohu hurriedly drove the two of them to the company. It was exactly six o'clock in the morning, and it was half an hour before the time for the unified opening. After arriving at the company, Lai Xiaohu found that the people at the headquarters were basically all there, and it seemed that Lai Xiaohu was not too early. There are still a few people who haven't come, but the time that Lai Xiaohu ordered everyone to go to work is half past six, and there is still half an hour, so there is no hurry.
"Boss." Lai Xiaohu walked around inside. Hello to almost everyone. If everyone was nervous yesterday afternoon, now everyone is excited. Half an hour to go before the opening time, I've been working at Roca Supermarket for so long. No one would think that the opening of Lejia Supermarket would fail this time, it was nothing more than a question of how popular it was.
"Okay, all departments hurry up and get ready for work." Lai Xiaohu shouted and began to take the lead in work.
From the moment you enter the company. Lai Xiaohu's mobile phone kept ringing. This is what he agreed with the general managers of each region before, and call him at 6 o'clock in the morning to report on their progress.
There are still more than 20 minutes to open, and in these more than 20 minutes, Lai Xiaohu has not enough time to answer more than 20 calls. After answering, Lai Xiaohu didn't give the other party too much time, and came up with a sentence: "Are you ready there?" Is there confidence? If the other person says yes, then the call can be over. If the other party says that there is a problem, then Lai Xiaohu has to solve it quickly.
Time is running out. After Lai Xiaohu routinely finished talking on the phone with more than 20 people, there were still ten minutes before the opening. At this time, Lai Xiaohu couldn't sit still. With the company's senior executives, Lai Xiaohu entered the conference room.
I didn't come to the conference room for a meeting, but to watch the opening ceremony of each branch. Now that communication technology is so developed, it is easy to transmit video remotely. In the past, Lai Xiaohu usually used this technique when he had a remote meeting with the people below, but this time Lai Xiaohu made people prepare early, and the opening ceremony of each branch will have a special camera, and these videos can be transmitted to the conference room of the headquarters in real time through the network.
At the time of the opening ceremony, the people in the headquarters became the most idle to do, and they now have no intention of doing other work except to keep an eye on the movements of the branches below.
Everyone sat down in turn, and breakfast was placed in front of everyone. Because everyone didn't come so early, after coming, Lai Xiaohu inquired and found that many people came without eating early. At that moment, he ordered a few people to go outside to buy it and go early.
If you haven't eaten, you're not welcome, so you pick up something and eat. And even if he ate, he ate more or less at this time.
This opening is not possible for every branch to have a grand opening ceremony, according to the previous tradition of Roca supermarket, each region will choose the most important new store as the venue for the opening ceremony. As for the other new stores, of course, the opening ceremony will also be done, but the ceremony will definitely be much smaller.
The most important thing in the opening ceremony is two points, one is the atmosphere of the scene, whether there are many customers and whether everyone's enthusiasm is high, which directly affects the short-term business situation of the store in the future. And the other is who attended the opening ceremony? The more powerful the people who can be invited, the more it can reflect the background of Roca Supermarket, which will also have a crucial impact on the future business of Roca Supermarket in the local area. For example, in Jincheng and Shanghai, who has the power of these two places does not know the strength of Lai Xiaohu, so no one in these two places will never be blind to the trouble of Lejia supermarket.
In the capital, relatively speaking, the Lejia supermarket is a little worse. Because Lai Xiaohu does not have the power and connections in the capital, the only thing he can rely on in the capital is the power of Hu Haikun and Gao Hong in the capital. So generally if there is something in the capital, Lai Xiaohu will directly find the two of them. So far, there are no more powerful characters to take care of Xiaohu's troubles, and there are two people, Hu Haikun and Gao Hong, who can still hold up the scene.
The importance of networking and networking is self-evident. Especially for a company that makes money like Roca Supermarket, once it is targeted by some greedy people, they are likely to do whatever it takes to get hold of Leca Supermarket. There is a relationship, and when the time comes, through these relationships, those who are eyeing the Lejia supermarket can be pressed down, and if there is no relationship, it may be unlucky.
Lai Xiaohu is not worried that Lejia Supermarket will be in trouble as a whole, but he is worried that the following branches will be in trouble. At present, Lai Xiaohu has no connections in the following provinces, and he can still speak in Jincheng and other places. But in other places, almost no one knows who Lai Xiaohu is. With this opening, if people from the following regions can pull down local influential figures to attend the opening ceremony, then there will be less trouble in the future at the Roca supermarket in that place. And if not, then there may be countless troubles waiting for Roca supermarket in the future. The bigger the shop, the more troubles there are, which is inevitable.
If Lai Xiaohu can find a person at the highest level of the central government as a backer, then the situation of Lejia supermarket in the country will improve. However, at present, Lai Xiaohu does not even have the opportunity to meet such a character, let alone find someone to be a backer. (To be continued......)