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Chapter 258 After-sales Problems

After playing with Xue'er's family for two days, Lin Nan returned to the company again.

Because Lin Nan received a call from Zhang Haihua and said something that made Lin Nan very anxious. That's a problem with after-sales.

"Haihua, what the hell is going on?" Lin Nan hurriedly returned to the company, rushed into Zhang Haihua's office and asked directly.

"There are some problems in after-sales, and the specific problem is the breakage of some processes." Zhang Haihua is also very anxious about this matter, you must know that the most important part of making hardware is after-sales problems.

"Tell me more about it." Lin Nan was also very nervous when he saw Zhang Haihua, obviously worried about this matter. Once it is not handled well, the negative impact on the company is absolutely irreversible.

"First of all, the speed is very slow, which is easy to say, but there is a serious problem, that is, there is a phenomenon of missing items" Zhang Haihua briefly said this matter.

Hearing Zhang Haihua's question, Lin Nan's brows frowned, and the loss of after-sales items is definitely not a trivial matter. This reminded Lin Nan of some strange phenomena in the express delivery industry in later generations.

Could it be that insiders are doing it?!

"It's not an internal problem, it's our process problem, it can be said that because of the poor handling of a certain link, our after-sales service system is completely paralyzed!" Zhang Haihua seemed to know Lin Nan's thoughts and explained directly.

"What kind of problem, don't you have a way to solve it?" Lin Nan asked sternly, since you are responsible for this after-sales service, all the after-sales systems should be perfect, now you tell me. Because our process is not perfect, resulting in the loss of a lot of goods, this account is on whose head.

"It's really our responsibility to do this, because now a lot of products are piled up in the warehouse, and we can't find the owner at all." Zhang Haihua said with a sad face, he didn't want to see such a situation, but it did happen.

"Then don't check it for me, don't you have a record of the information, do you have a file, if you have a file, give me a file!" Lin Nan was completely on fire. Damn, if something like this comes out and doesn't solve it in time, I'm waiting to have a baby.

"There are archives, but because of the product itself, we can't find which one is which." The crying and mourning on Zhang Haihua's face became even stronger.

"Fuck me!" Lin Nan glared at Zhang Haihua fiercely, and the dissatisfaction in his eyes told Zhang Haihua that Lin Nan was very disappointed in Zhang Haihua.

"Don't say anything now, first make the daoqian public, and then according to the archives, the initial classification. I have to solve the problem in the shortest possible time, and if I don't do it well, all the people in charge will fucking fuck off! Lin Nan's tone was extremely cold, without any emotion. At this time, Lin Nan was really disappointed in Zhang Haihua, such things can happen.

Is

For a while, Lin Nan didn't know what words to use to describe Zhang Haihua. Zhang Haihua is really not suitable for this position, because Zhang Haihua is a half-way monk after all, and he should probably find a suitable manager.

The idea was just germinating. It was deeply rooted in Lin Nan's mind.

It's not that Lin Nan is ruthless, and it's not that Lin Nan is ungrateful, because he found that Zhang Haihua's current situation would be very difficult to do this position again.

"I know, I'll solve this matter in the shortest possible time." Zhang Haihua nodded and said, now he can only do his best to solve this matter in the fastest time.

Looking at Lin Nan's cold eyes, Zhang Haihua knew that he had really hurt Lin Nan's heart and confidence in himself this time. Although Lin Nan didn't know what to say, after all, he did something wrong.

And I am really tired in the position of general manager, I don't understand many things, although I have been in office for more than a year, but after all, it is not possible to study and exercise without systematic learning.

"In addition, I will set up a think tank, now that the company's family business is big after all, some things are not considered by one person, I hope there will be no more mistakes." After Lin Nan finished speaking, he got up and left here. After thinking about it for a while, Lin Nan decided to equip Zhang Haihua with a think tank, which is a must for those big conglomerates.

Although I can't get a big consortium now, I can still talk about a small consortium.

Since his goal is shijie, then the consortium is a ladder that he must go through, and it can be regarded as preparing for the future with the equipment now.

"I see, Xiexie!" Zhang Haihua didn't think that this was Lin Nan dividing his own rights, but understood that Lin Nan recognized his ability and reached the limit, so he found a haode method to help him solve difficulties and share the pressure, to be honest, many times the tasks that Lin Nan gave him were completed in ignorance. I don't understand what I want to do at all, and what is in it.

If you have a think tank, you can help yourself find out the mistakes you make in your job and help you decide something. Very haode to promote the progress and development of the company.

Although now the company has many subsidiaries and group subsidiaries. But there are still some things that need to be done by headquarters

"Aunt Liu, is your phone back?" Liu Liang is a member of the Pinghe community, two days ago I heard that Aunt Liu's daughter bought him a mobile phone because he accidentally fell to the ground, fell, took it to after-sales maintenance, although it was judged that it was damaged, but the maintenance staff there still gave a preferential price.

Aunt Liu is not an ignorant person, she knows that her reasons cause the damage to the equipment, and the price she gave for repairing it in those small shops before was higher than the price given by Qianlong after-sales service.

Therefore, Aunt Liu plans to try her luck here after Qianlong After-sales. I didn't expect to run into it.

But it's been nearly a week, and she hasn't come back yet, which makes Aunt Liu a little worried, although her daughter has been telling herself that it must be because people are too busy, so the repair time may be a little longer, and Qianlong's assets are already tens of billions, so there is no need to do such a thing. A broken phone for a few hundred dollars.

"Not yet, am I in a hurry? But my daughter just called me and said, where is the after-sales phone confused for some reasons, so let's claim the phone, you said that this company is too, such things can go wrong. Aunt Liu complained.

"Yo he, there is such a thing, this is the first time I have encountered such a thing, I will also see what the situation is." Liu Liang is a reporter for a newspaper, although the scale of this newspaper is very small, but it is not a news media after all.

"Well, okay, my family's dead girl is busy all day long, and she is unwilling to let her accompany me to die." When Aunt Liu heard that Liu Liang was willing to accompany her, she immediately smiled.

The two soon came to a nearby after-sales service center, and Aunt Liu showed her list of repairs here.

The staff quickly took Aunt Liu to the place where the items were placed.

"Look at it, the one in here is yours, tell me when you find it, I'll take a photo as evidence, if there are some controversial issues in the future, I'll contact you again." The staff said very tactfully, but the meaning in the words was obvious, Aunt Liu was not a fool, she knew what the staff meant.

It's nothing more than that it's better to take yourself, if you take someone else's, and there is a mistake, we will look for you again.

Aunt Liu is not the kind of person who is greedy for small and cheap, so she took out her own list and said that it was broken and repaired for a fee.

Then Aunt Liu looked for her own machine in the six machines, and soon found it, but the maintenance price written on it was a bit high, and it cost another thirty yuan. It is said that what conduction chip replacement parts need to be replaced, and the price is thirty yuan. "Aunt Liu is not happy, knowing the service staff.

"When I was repairing the machine, you said it would only cost seventy dollars, but now you tell me to add thirty more, what does that mean?"

Looking at Aunt Liu's menacing appearance, the staff still smiled faintly, and turned out to be a mobile phone.

I took a look at it and said, "I have an impression of your machine, at that time I was talking about the general maintenance cost, but if the parts are replaced, you need to charge separately." Maybe I didn't make it clear to you that this was my mistake, so I daoqian to you. And due to our mistakes, causing your inconvenience, we will convert the repair cost by 80%. Of course, this is self-damaged. In other words, you only need to pay me eighty yuan for the repair. We apologize for any inconvenience caused. "From beginning to end, the staff is a very sincere tone, so that the people who come to repair are very satisfied, and they come to repair what they want.

This is the humanized after-sales service, and what people say is also, maintenance is on the basis of the original parts, if the replacement parts need to add money is not wrong. And the price is not too high. Thirty yuan, if you don't ask for two or three hundred outside, it's your luck. (To be continued......)