Su Hongwen glanced at everyone and found that Jin Hao and Zhuang Ying were eavesdropping at the door, and beckoned to them, "You two also come in and listen." ”

The interns outside were not only Jin Hao and Zhuang Ying, but the others were very envious when they saw Su Hongwen calling them in, and someone whispered: "It seems that Dean Su wants his two students to stay in the hospital after the internship, otherwise they will be allowed to participate in the meeting of the regular staff?" ”

"Well, why didn't I go to the emergency room in the first place? In this way, Dean Su can also take me, and maybe I can stay in the hospital. ”

……

Su Hongwen didn't know about the interns outside, because he called Jin Hao and Zhuang Ying in, thinking that Su Hongwen would let them stay in the hospital, he really didn't think about Jin Hao and Zhuang Ying staying in the hospital, and called them in, Su Hongwen just felt that what he was going to say later would also be good for them.

Seeing that Jin Hao and Zhuang Ying came in, Su Hongwen sat directly on the computer table and said, "Everyone feel free to sit." ”

After everyone sat down, Su Hongwen said directly: "I think everyone already knows what happened in the morning, and I don't think what Dr. Li did was wrong, so I did that." Speaking of this, Su Hongwen turned his head to Liu Hongsheng and said, "Director Liu, does you feel that what I am doing is too extreme?" ”

Liu Hongsheng wanted to say no, but this was too contrary to his will, he really felt that Su Hongwen had done a little too much, how could he have a tough attitude and let the family members make trouble and sue without talking to the family members for a few words? Isn't this a problem for the hospital and for yourself?

Liu Hongsheng is a real person, and he is not good at patting the leader's sycophants, so he nodded and acquiesced to Su Hongwen's statement.

Su Hongwen smiled and said: "The medical environment in China is not good, and the relationship between doctors and patients is tense. This kind of relationship is tense to the point that it has become a powder keg, and everyone knows this, so I won't say more, it is precisely because of this sick doctor-patient relationship that this morning's incident has been triggered, if we were doctors in the United States, do you think there will be a morning incident? ”

The doctor-patient relationship in the United States is not so tense, their doctors are friends with patients, and patients respect doctors very much. They will think that the doctor has his own intentions in doing this. will not delay their children's illness, this is trust, but unfortunately this trust is not available in Huaxia.

The doctors in the emergency department more or less understand the medical environment in the United States, and when they heard Su Hongwen ask, everyone shook their heads and said that it would not happen.

Su Hongwen continued: "I don't have the ability to change the existing doctor-patient relationship. At least not right now. So everyone will encounter this kind of thing in the future. Does this kind of thing make everyone feel very aggrieved? We didn't do anything wrong, so why would the family blame us? The crux of the matter is the word 'trust', whether it's the patient. The family still doesn't trust us, and many people will maliciously think that the doctor is doing this for his own benefit. ”

Speaking of this, Su Hongwen paused and continued: "If according to Director Liu's intentions, even if the doctor is right, he admits his mistake to the family, what will be the consequences?" ”

Li Yan muttered, "What other consequences can there be?" It's nothing more than the doctor's chill, and the patient and his family will intensify their vexatious troubles for the sake of profit. ”

Li Yan is right, now most hospitals in China choose to settle the matter when they encounter something, and the matter is quickly resolved, but it has planted a bad result - making patients and their families feel that the hospital is weak and easy to bully.

Su Hongwen nodded and said: "Li Yan is right, I can't care about other hospitals, but I won't allow such a thing to happen in Anhe Hospital, I don't want our doctors to be worried when they work, and they are always worried about whether patients and their families will make trouble and sue them, so as long as it is a reasonable matter for our doctors, the hospital will not compromise with patients and their families, and we will accompany the lawsuit to the end, if they want to make trouble, we will call the police, they will go to the health bureau to complain and follow them, and the hospital and I will stand behind you and give you justice. You don't have to worry about these messes, you have to worry about curing the patient. ”

Liu Hongsheng and the others heard Su Hongwen say this, their faces changed, no one expected Su Hongwen to be so tough, don't look at Anhe Hospital is the largest and best hospital in China, but when patients and family members make trouble, they also choose to calm down like other hospitals, which makes many doctors feel cold.

Su Hongwen changed his words and said: "But whoever wants to give me a medical accident caused by negligence in the process of diagnosis and treatment, then I'm sorry, don't think about the hospital to help you cover up, I will let him get out of Anhe Hospital immediately, I do what I say, and there is also the problem of service attitude, whether it is a doctor or a nurse, I don't want to hear you say to patients 'I don't know, you are a doctor, I am a doctor' and so on, whoever says who gets out, Anhe Hospital doesn't want such doctors and nurses." ”

Chen Jinzhou, these doctors were all warm when they heard Su Hongwen's words, there was finally a leader in the hospital who stood on their doctor's side, but when they heard the words behind them, they became nervous one by one, they knew that Su Hongwen was not joking, who really dared to perfunctory patients and their families, they would definitely be kicked out of the hospital by Su Hongwen.

"In the morning, Dean Feng came to me and said that the emergency department of our hospital has been complained about the most times from January to now, so I am temporarily responsible for the work of the emergency department, pay close attention to the quality of medical care and service, and reduce the number of complaints, the reason why we have been complained about the most is because we have too many patients on the one hand, and our beds and manpower are limited, it is impossible to satisfy all patients. But today's incident with Dr. Li has reminded me that I plan to introduce a policy. ”

As soon as Su Hongwen's voice fell, the doctors on the side began to discuss, they were no strangers to Su Hongwen, they knew that he had carried out medical reform in the provincial hospital, and the effect was not bad, now everyone is guessing whether Su Hongwen wants to implement the medical reform policy of Ji Province in Anhe Hospital, if this is the case, it would be great.

Su Hongwen also wants to implement his medical reform in Anhe Hospital, but now his foundation is unstable, and it is impossible to implement it, even if it is implemented, it will definitely cause him trouble.

Although the medical reform policy of Hebei Provincial Hospital cannot be implemented in all of it in Anhe Hospital, it can be partially implemented.

"Everyone knows that I have implemented a blacklist system in the provincial hospital in Hebei Province, and I feel that this system is suitable for emergency treatment, so I will apply to Dean Feng for the implementation of the blacklist system in the emergency department." Su Hongwen was a little worried when he said this, he was afraid that Feng Xu would not agree.

Su Hongwen's blacklist system is actually a patient evaluation system, if a patient is vexatious in the hospital, insulting, beating doctors and nurses for no reason, they will be blacklisted, once a patient is blacklisted, the hospital will not provide him with any treatment, that is, will not accept the patient.

The blacklist system was previously prepared by Su Hongwen in order to reduce the number of people in the oncology department who want to take advantage of the loopholes to reduce or reduce hospitalization fees, but it is also applicable to the emergency department, the emergency department is a place where the mobility of patients is relatively large, and it is inevitable that there will be unreasonable people when there is more disease, and there is this system to restrain them, so that they can be honest, Anhe Hospital is the largest and best technical hospital in China, and if you can't come here to see a doctor, it will be a big loss for patients.

In this way, it can invisibly reduce those complaints, but not all complaints are caused by mistakes made by doctors and nurses, and a large part of them are caused by some people who are unreasonable and deliberately distort the facts.

Su Hongwen said that the blacklist system of emergency doctors has also heard of it, if this system is really implemented in the emergency department, it will be beneficial to them, and their work will be much easier without those vexatious patients and their families.

Su Hongwen said everything that should be said, and said directly: "The blacklist will say hello to everyone in advance, I have to talk to Dean Feng about this when I go back, and strive to improve the detailed blacklist system as much as possible, so as not to delay everyone's rest and dinner, and dismiss the meeting." ”

Liu Hongsheng looked at Su Hongwen and wanted to say something, but the words came to his mouth and swallowed again. Su Hongwen went directly to the cafeteria, and An Zinan fed him today.

As soon as Su Hongwen sat down, An Zinan handed him the lunch box first, and then said, "I heard that you found a beautiful little nurse to be your secretary today?" Su Hongwen: You can do it! ”

Su Hongwen hurriedly said: "This is what the medical department found for me, it's none of my business, don't think about it, I will be replaced in two days." ”

An Zinan said this to tease Su Hongwen, she was not worried about what Su Hongwen had with the nurse, she believed him, and couldn't help but laugh when she saw his nervous appearance: "Tease you, eat quickly, by the way, you want to implement a blacklist system in the emergency department?" ”

Su Hongwen was stunned for a moment, and said in surprise: "This news has spread too fast, right?" I've just finished talking to the emergency room. ”

An Zinan picked out all the meat in his lunch box and put it in Su Hongwen's lunch box and said: "The hospital is like this, all kinds of news spread quickly, can Dean Feng agree to your blacklist system?" You must know that once this system is implemented in Anhe Hospital, it will definitely cause a lot of turmoil. ”

Su Hongwen took a bite of food and said: "It should be about the same, I feel that this system is very necessary, it can reduce doctor-patient disputes as much as possible, so that those with ulterior motives dare not act rashly, but what you said is also right, once this system is implemented, it will definitely cause a lot of turmoil, forget it, let's eat first, if you have nothing to do in the afternoon, leave early, don't you say in the morning that you still have to buy a bicycle?" ”

An Zinan nodded and said, "I know, I'll call you then." (To be continued......)