"Little girl, I've done a great deal for you." The first to speak was Lao Li, who smiled as he went through the snacks prepared in the office.

Lao Gao shook his head and said: "What you said is not right, it is the company that helps, and there is no benefit to Evonne when the business is negotiated, and the mess in the headquarters ......"

Lao Gao sighed and said the reason.

It turned out that when the machine was repaired just now, the three big men talked about it, and they felt that the most annoying point of the customer should be that they thought that the HT store was bullying customers, so as long as the sales engineer was arranged to dock.

Lao Li naturally remembered the good-natured Seven, but Seven was in charge of big customers, but fortunately, Seven was very popular, and immediately helped contact an old salesman in the Yinhai headquarters, and this old salesman happened to have an apprentice, so the matter was done.

Lao Li drank yogurt, took out his mobile phone, asked Gu Yifang to record the sales phone number of the newcomer, and then asked Gu Yifang to return the customer's contact information.

In this way, it is a double insurance, if the sales does not contact the customer in time, and the customer calls to ask, Gu Yifang can provide the sales contact information to the customer.

"As for the complaint...... Lao Gao touched his head again, obviously having a headache for the group of 400 little girls at the headquarters, "You just call the inside line and say hello to the colleague in charge of the complaint." Then the customer came to ask for a complaint, and you said that you are here in the maintenance department and can't follow up on this matter, but you have already helped him report it......"

Gu Fang nodded, she understood very well that the customer service team at the headquarters could be said to be united, or it could be said to be covering up for each other, and she didn't have so much energy to chase this matter.

The next day, according to Lao Gao's instructions, Gu Yifang called the customer, the customer's temper on the phone has gone down a lot, after all, the sales engineer took the initiative to contact him yesterday, the customer was in a good mood, and naturally he could understand the difficulties of Gu Yifang, therefore, for the 012 customer service complaints, it was no longer so persistent, and by the way, he also praised Gu Yifang two sentences.

Gu Yifang breathed a sigh of relief, flipped out the phone book, found the inside line of the person in charge of the complaint, and called.

The other party was very polite, thanked Gu for his feedback, and after asking in detail which maintenance department it was, the two hung up the phone.

Being able to save a customer who is thunderous is something other than Gu Yifang's responsibilities and there is no reward, but Gu Yifang has a sense of achievement.

This sense of accomplishment tells her that she has grown up, and when she encounters such customers in the future, she will at least not panic anymore and feel up and down in her heart.

After lunch, I entered the office when I heard the phone ringing rapidly.

Gu Yifang picked up the phone, it was the machine for repair, and after she entered the system, she had a strange feeling in her heart, which didn't seem to be right, but she couldn't say anything wrong.

When the second call and the third call came in, Gu Yifang finally knew that something was wrong.

Usually call the maintenance department, basically are regular customers, as long as you enter the phone number, the SP system will automatically jump the message, today there are a lot of strange guests.

When it was time to get off work, Gu Fang finally understood what was going on.

In the order system, since noon, there has never been a list from the headquarters 400.

Obviously, it was the headquarters that refused to apply for repair, so the repair call would be transferred to her.

Gu Fang had a headache, she offended the headquarters 400, but she really didn't know where she offended them.

From the next day, the number of phones in the maintenance department increased, and as soon as I entered the office in the morning, the phone rang as soon as I entered the office at noon.

Some customers also got angry because they couldn't find anyone, and asked Gu Yifang why on the HT promotional page it was written that someone would answer the phone at seven o'clock, but no one would answer until nine o'clock?

The 400 team at the headquarters is in two shifts, so there are people answering the phone at seven o'clock in the morning, and there are still people on duty at noon. But now, the 400 customer service who answered the phone asked the customer to call the maintenance department, but naturally no one could be found.

Yinhai maintenance department is only responsible for the six provinces and regions in East China, but 400 teams, indiscriminately, transfer the national maintenance orders to Yinhai maintenance department.

At the beginning, Gu Yifang also asked the customer to call the relevant maintenance department, and after being scolded several times, Gu Yifang simply did not let the customer transfer the phone, and directly pushed it in the SP system.

For a whole week, the workload doubled, and I was already out of breath, which was almost exhausting for Gu Yifang.

Or Vivian in Beijing first noticed that something was wrong, she thought it was a broken networking system, for a whole week, there was not a single repair order from the headquarters 400, but there were a few orders pushed by the Yinhai maintenance department.

Vivian took the initiative to call to understand the situation, just about half an hour of busy time, and some customers were impatient and asked Gu Yifang, why is there only one operator in your company?

Gu Yifang couldn't answer, she thought, she should have encountered workplace bullying.

Three straight male colleagues in the same office, buried in the machine every day, did not notice what was behind the sudden increase in phone calls.

It wasn't until Tracy took the initiative to call Lao Gao to ask about it that Lao Gao knew that there was such a thing.

The situation has developed to this point, Lao Gao is simply crying and laughing, this handsome guy who is nearly one meter eight asked Tracy with some grievances, "...... Did you do it wrong? ”

Gu Yifang couldn't hear what Tracy said on the other end of the phone, and on the way to get off work, she received a reassuring call from Tracy, asking her to hold on, receive customers well, and she would talk to the headquarters.

Tracy was so annoyed by the outcome of the meeting that she called and asked Gao to turn on her phone on speakerphone.

"Now Julie insists that 400 is too busy, and Ice from HR also helps her speak, so maybe 400 won't be picked up for the time being, but I made it to them that at least customers can't all push to Evonne's side, you can rest assured, we are not wrong in this matter, and I will definitely fight to the end."

This is Tracy's style, and she will never give in to one or two prevarications.

"Evonne, I can't handle the list, so I told Vivian and Lucy, I've worked hard for you this time. In the future, you must tell me as soon as possible, don't carry it alone, you can't resist it. ”

Gu Yifang was grateful, when she was busiest, when she realized that she was being bullied in the workplace, she didn't have the slightest urge to cry, but now she wanted to cry a little.

Tracy was supportive, but the family was a different story.

Since there was the involvement of personnel Ice in this matter, the news naturally quickly reached Qin Yumeng's ears, and Qin Yumeng lost her temper, saying that Gu Yifang had made a mess of her company's interpersonal relationships.

Gu's mother also hated Gu Yifang, "Look at it, if you make things like this, what will you do when you go back to the company in the future?" ”

Gu Fang was speechless, and her tiredness made her not know how to refute, so she asked rhetorically, "What did I do wrong?" ”

"How do you go about complaining to a colleague? You kid, you really don't know anything at all, I heard that you also let the manager quarrel, your manager to quarrel, and people are not good at dealing with the manager, it must be all on your head, you see, how do you always do bad things! Gu's mother blamed herself very much, as if Qin Yumeng had lost her job.

Gu Fang was extremely aggrieved, she obviously didn't do anything wrong, she was obviously bullied in the workplace, but in the eyes of Gu's mother, she was in a big disaster.

Thinking that there was also Aunt Gu's adding oil and vinegar, Gu Fang was a little angry and laughed, and asked, "Shouldn't you want to knock our family money again?" ”

"You kid, how do you talk?" Seeing that Gu Fang was "unrepentant", Gu's mother's anger also rose.