Liu Xinger said.

"In fact, in the face of all kinds of situations in the inn, my brother and our father handled it quite well, but in our humble opinion, I think that every time we remedy, we think that every time we take a remedy, we should not only think that we are dealing with a complaint from a guest, we should take our mistake as an opportunity to envelop the relationship with the guest."

Su Huagu made an ugly grimace.

The things in the sycophants' brains are really different.

Although Su Erhua has been in the early stages for the past few days, Liu Xing'er seems to have asked some questions.

Old Man Su felt very insightful.

Although he was just listening to the sidelines, he didn't put out the scores of his elders.

"I'm a little curious that you can convert offended guests into full-fledged guests."

Liu Xinger smiled.

"Dad, you have been a shopkeeper for a long time, you don't understand the truth, if you think about it from the perspective of the guests, if the guests who are offended by us can be properly resolved, she will have a higher degree of trust than the satisfied guests for the first time, and may come back again."

Old Man Su nodded.

Reach out and don't hit the smiley person.

Comparing the heart to the heart, if it were yourself, you would probably let go of your prejudices.

"And when I used to pick up the corner, I often heard the cooks of those big inns talk about our business, the average guest who has stayed in the hotel once will not come a second time, and the guest who is quite happy may come to stay a few times, and only the guests who are completely familiar with it will come to patronize with nothing to do."

Su Sanhua nodded as if she didn't understand.

"It's like the eldest brother who came to our store a few days ago to catch the trafficker~ Oh, I understand, it turns out that there is a reason why my brother-in-law is so nosy."

Liu Xing'er chuckled.

The eldest brother in Su Sanhua's mouth was talking about Li Biao.

If she understands it this way, it does make sense, only when the customer is a friend, the customer will come to patronize the business in the store for a long time.

Li Biao is like this, that group of students is like this, so is Chen Cuilan, the wife of the Li family, and the three sisters of the Li family......

Su Sanhua's stupid words suddenly gave her a new understanding of "businessman".

People who do business should be more upright than ordinary people, and more human touch can go long-term.

Come to think of it.

She always felt that the Fulai Inn would definitely be more prosperous than the Longteng Inn.

She'll have to be careful, but she'll have to speed things up.

She continued.

"Of course, in the face of some complaints from guests, there are some details that need to be paid attention to, first of all, we are the main family, as the main family, we must not argue with the guests."

This point can be regarded as poking at the sore spot of Mrs. Su and Aunt Su.

But if they don't explain it, how can they realize their mistakes?

She'd given them enough time to overdo it, and it was time for them to grow.

"We open the inn is for the guests to pocket the few silver, since you want to make money, then you have to make our guests happy, so once there is a problem, what we have to do is to listen to the facts, in order to find a solution, the argument will only prevent us from listening to the guests, completely not conducive to alleviating the bad mood of the guests, you must know that most of the guests think that their criticism is correct, therefore, arguing about who is right and who is wrong is meaningless, it will only make the contradiction more and more intense, so that the guests who are already dissatisfied are more dissatisfied, What we have to do is to bring back those dissatisfied guests. ”

Liu Xing'er observed the faces of the Su family, and saw that they were all listening carefully, so she was willing to continue.

To know.

Dangerous workplaces.

She has never opened a small stove like this in her later life.

She lived an ordinary life in her previous life, all her youth was exhausted, and she was just a small marketing planning manager.

She put the hard work of more than ten years in her previous life on this Fulai Inn, she must change the tourism industry of the Wen Dynasty, and even do better than in the later life.

"We business people, if we can't understand such a truth, how heavy the loss is, I believe everyone has seen it during this time, as a younger brother and sister, what I said today, my mother and sisters may be unhappy, but I still have to say, because you all know that some of the reasons for this do not lie with me, and I do all this, not for myself, let alone for showmanship, this inn is our family, I believe you can understand."

Liu Xing'er said these words from the bottom of her heart, and the Su family felt ashamed when they heard it, of course they wouldn't say more.

"The past is in the past, but in the future we must respect our guests, since the guests have grievances, it must be explained that we must do something wrong or bad, so we must emphasize the understanding of the guests, we must make them feel: they are in their own territory, they are the masters, and we are just the people who serve them, for us to deal with the problem satisfactorily, play a hole card."

The old man upstairs didn't know how long he had been listening, and he clapped his hands again and again.

"Okay, good, that's really good, this little girl is a natural businessman, we are afraid that we will not find such a wise businessman again."

He glanced at Old Man Su.

"Old man, you have such a little girl in your store, why do you become a businessman like this, you must have suppressed this girl so weekdays."

This old man seems to be very familiar with Old Man Su.

Old Man Su ignored her, but Liu Xing'er humbly and cautiously made a gesture to him.

The old man admired her very much, nodded, and went back to his room.

Su Huagu was dissatisfied in her heart, but her body was submissive by Liu Xing'er's mouth.

She really couldn't refute it.

Liu Xinger didn't have time to be complacent, and continued.

"For the contradiction, the sooner we deal with it, the better the effect, after the mistake occurs, we should deal with it in the first time, the longer the time, the greater the harm to the guest, the patient's patience will be seriously tested, as the saying goes, there is no rule is not a circle, the state has national law, the family has family rules, a store must also have store rules, so we must formulate corresponding rules to restrain some of our behavior."

Liu Xinger corrected some mistakes.

Su Huagu felt ashamed, but she could still hold back her anger and want to govern her?

Why?

Her father and mother didn't care about her.

Just by a few words of her teasing, she wants to hold this store in her hands, which is really beautiful!

"My brother's daughter-in-law is so majestic! It turns out that doing so much and saying so much these days, it turns out that it is waiting for us at this point? My brother's daughter-in-law is relying on our brother is a big share, and she wants to control our three sisters, so let our three sisters do small jobs for you, and she keeps saying that she is digging out her heart and lungs for the store, which is really a good intention. ”

These three sisters are sisters and shareholders.

There are some objections.

Liu Xing'er could expect it, and she chuckled.

"The eldest sister said these words I am afraid I forgot, our father and our mother are the shopkeeper and the shopkeeper in this store, my respect for our father and mother, my father and mother are in the eyes, but the eldest sister ...... I don't know if I want to deliberately provoke me, who is a daughter-in-law, to be discordant with my in-laws, and then affect our relationship with my brother? ”

Su Hua's face flushed with anger.

"You...... You...... I'm my brother's eldest sister, do you have to be so unforgiving? ”

Liu Xing'er said with a smile.

"Eldest sister, being a younger sister is not a crazy woman, but if what the eldest sister says makes some sense, how can I hold on to the eldest sister?"

Old Man Su's entire face was iron-blue.

"If you don't want to do rehearsals, you will continue to go outside to set up stalls, don't make trouble again when the time comes, you can't even pay the protection fee, and even our inn will be lost."

Old Man Su didn't protect Liu Xing'er openly, but he was supporting her.

Su Huagu stopped talking.

Su Sanhua was anxious when she heard that she was going to the stall again.

She is still a big girl who has not married, but she doesn't want to run out in the wind and sun, sunburned, where will her in-laws want her at that time.

"Brother and sister, my second sister and I both love to listen, you should say it quickly!"

Su Erhua was tightly pulled aside by Su Sanhua.

Su Huagu rolled her eyes at the two of them.

It's really blowing on both sides.

Liu Xing'er nodded.

Establish rules in this regard.

She is prudent.

Cultivating a well-trained workforce, the operation of the enterprise begins with "people" and ends with "people".

Human problems account for more than 80 percent of enterprise problems.

To treat employees well to treat customers well, there is a warning for companies with excellent service.

"Those who don't directly serve customers are better served by providing services to people who do it, so as to unite all employees and promote customer service."

Only in this way can we slowly cultivate the loyalty of our customers and make them agree with our service philosophy: customer first, customer first.

Then, in the future competition, there will be no danger and no victory.

This is why Liu Xinger is willing to put so much effort into Mrs. Su and the three sisters of the Su family.

Her clever mouth is omnipotent, her brain is quick to react, and she can make all kinds of compromises for the sake of these three sisters.

It's all for the store.

She not only has to set up some rules and regulations to restrain the three sisters of the Su family, but also cannot let the three sisters of the Su family be too rejected.

She thought and thought before she spoke.

"I think we set this rule, there must be rewards and punishments, our inn will be evaluated according to everyone's performance every month, and it will be decided by votes, and the selected ones will be rewarded with two taels of silver every month."

And when I heard that there was silver.

Su Sanhua's eyes widened.

"Brother and sister, you should say it quickly, what kind of rules are there? I'll see if I can do it. ”

Liu Xing'er grinned.

"Naturally, everyone can do it."

Su Huagu was extremely unhappy.

"As long as you idiot believes her nonsense, since it's a rule, how good can it be."