Li Yuanyi was stunned for a moment, but still stuffed the single cage of golden soufflé in his hand into her hand, and then turned around and pulled Su Huagu out of the door.

Su Huagu looked at the two people who were far away, took a deep breath in her chest, pinched the bag of golden soufflé, and tightened it.

Li Yuanyi's smile was very shallow.

"Aunt Hua, you look so good in this dress?"

Su Huagu's face was full of shyness.

"Really?"

Li Yuanyi nodded.

Su Huagu's face was hot-hot-hot, her head was buried very low, and she asked again.

"Yuan Yi Gongzi, it's been a while since the imperial examination, I don't know what kind of official position Gongzi is assigned?"

Li Yuanyi's face was a little ugly.

He didn't intend to hide it from Su Huagu.

"Hua Gu, I don't want to hide it from you, I am twenty-nine years old, and this is the third time I have participated in the imperial examination, and it took many years to get a third-class jinshi."

Su Huagu turned away.

"How many people haven't been able to get any fame in the cold window for ten years, compared to these people, I think the original righteous son is already very remarkable, and compared with those of us who make a living in business, he is already a lot more superior."

Li Yuanyi sighed.

"Only champions, Bangyan, Tanhua, these three can directly enter the Hanlin Academy, as a revision and editor, the number of the second and third is uncertain, the second and third are called Jinshi origin, the third class is called the same Jinshi origin, the second and third class also need to conduct a selection examination, and those with excellent grades can also enter the Hanlin Academy to study, called Shu Jishi."

Su Huagu smiled.

"Then take the test again, I believe that the good people of Yuan Yi Gongzi have good rewards, and they will definitely be able to pass the exam."

Li Yuanyi smiled bitterly.

"But I really don't want to take the exam again, I never thought of being an official, if it weren't for the ...... forced by my family"

Su Huagu frowned.

"Even if you don't take the exam, you can still get an official position......

Li Yuanyi shook his head.

"The world only knows the scenery on the red list, but they don't know that the number of official positions is also limited, like us, the top three jinshi need to wait until the existing official positions are vacant, before they have the opportunity to take office, and there are many jinshi who have not been able to obtain official positions in ten years, so compared with Shu Jishi, the career of these Jinshi like us is more unstable, and the starting point is lower."

He was a little lost, and then held Su Huagu's hands tightly.

"Hua Gu, if I give up trying again, I won't be able to get an official position in ten years, are you willing to marry me?"

Su Huagu works in the back kitchen all the year round, and her fat and black hands are very rough compared to Li Yuanyi's hands that read and write.

Su Huagu has never been in contact with men.

is still a man who looks and has a good temperament.

She was a little frightened.

I was a little moved in my heart.

Everyone said that she Su Huagu was spicy and wild, and even Old Man Su said that she couldn't find a good in-law, and she could be favored by a man like Li Yuanyi, how could she be......

But what did Li Yuanyi like about her?

Su Huagu couldn't figure it out.

She broke free of her hands, her greasy face red and hot.

She turned away.

"Yuan Yi Gongzi, I'm not a delicate lady, I'm short-tempered, and I'm a cook full of oil smoke."

Li Yuanyi looked at her eyes fixedly.

"The people in my family hope that I will be admitted to the fame, get a half-official position, and then be able to marry and give birth to a son and a half-daughter to shine on the lintel, but I don't know that I like this fireworks breath on you, I feel very comfortable seeing you, far away from fame and fortune, there is no force in the women who look forward to my fame, I feel very happy to be able to live with you in the future......"

Su Huagu's eyes were watery.

"What you said is true, you really didn't lie to me?"

Li Yuanyi nodded vigorously.

"If I really want to get married, you know that it is not difficult for me to rely on these top three jinshi, why should I take such pains to deceive you?"

Su Huagu felt that what Li Yuanyi said made some sense.

No matter which girl is not as beautiful as her, if Li Yuanyi is not sincere, why waste his mind on a country girl like her.

She wants to have no figure, she wants money without money, she wants talent without talent, and she has no plans at all.

That being the case, he must have treated her sincerely.

Su Huagu was very moved, and in such a short sentence, all her thoughts fell on Li Yuanyi.

Li Yuanyi saw that she was stupid, and shook her hand again.

"Hua Gu, you wait for me, when I go back in the next few days to tell my parents, I will come to Su's house in advance."

Su Huagu didn't dare to look at her eyes, just buried her head and said "um".

Su Huagu never dreamed that a person like her would one day meet a man like Li Yuanyi, so that she could understand what it was like to have children in this world.

Li Yuanyi was very happy when he saw that Su Huagu agreed, and without saying a few more words, he said goodbye and went back to Li's house.

Liu Xing'er and the other two daughters of the Su family watched from afar.

Liu Xing'er was all in the inn, and she didn't care too much about these children and daughters.

Su Sanhua's girl's heart was overflowing, and she was very envious.

Su Erhua ......

Her mood was a little complicated.

She casually put the bag of golden shortbread on the table, turned around and went back to the kitchen.

The old man upstairs glanced at Li Yuanyi and said a word to the two entourages beside him.

"This person has been cold for nine years, but he is greedy for comfort, which is considered a waste!"

Liu Xing'er glanced up at the old man.

This old man is a little mysterious.

Who could it be?

On that day, Su Huagu's whole body was fluttering, she felt as if she was dreaming, and she felt that all this was very unreal.

Su Sanhua has been circling around her in the back kitchen.

"Eldest sister, eldest sister, just tell me what Brother Yuan Yi told you."

Su Huagu gave her a blank look.

"Run your hall well, how can there be so many things!"

Mrs. Su probably heard some gossip and came to her with a twist.

"Aunt Hua, tell your mother, when will that kid come to propose?"

Su Huagu is rarely shy.

"Mother, what nonsense are you talking about?"

Mrs. Su smiled from ear to ear.

"Hua Gu, you can't deceive your mother, your mother is a person who came over, I think back then, how many girls wanted to marry your father, your father is polite, and he married ......me as soon as he was talented."

Su Huagu has some vision for the future.

Can she really find a man like our dad to live with?

Liu Xing'er was busy with her work and secretly observed.

These three sisters have indeed done a different job than in the past.

It's really a good idea.

What rehearsal should she do tomorrow?

Sunset.

The inn was in the afterglow, and the people in the town were poking their heads in twos and threes, very curious about the girls of the Su family.

The evening breeze is gentle.

The sunset is infinitely better.

The old man still didn't go downstairs, and Old Man Su still didn't pay attention to him.

The family finished their work, had dinner, and closed the door as soon as it was dark.

That night, Liu Xinger tossed and turned, remembering a lot of professional knowledge......

Personalized service.

Personalized service requires more active service, more flexible service, and extraordinary service (i.e., someone who goes beyond the norm to meet the occasional individual special needs of guests).

Require more specific and subtle services: When guests arrive at the hotel to consume, they not only ask for various material products, but more importantly, they want to enjoy a relaxed atmosphere, good memories and considerate service.

Employees are required to have better emotional investment, and employees can only make their services reach a higher level by putting their feelings into the service of one move and one thing.

……

Liu Xinger fell asleep in a daze.

The next day, Liu Xing'er pushed Su Erhua out again, Liu Xing'er just dialed it slightly, and she quickly understood.

Su Erhua said seriously.

"First of all, we must be warm and friendly, thoughtful, and smiling to entertain people, and then the ...... reflected in appearance and demeanor"

Su Erhua was talking.

Li Yuanyi came over again.

This time.

He didn't bother the three sisters of the Su family, put down a basket of snacks, and left directly.

Old Man Su also heard some disturbances, and then looked at Li Yuanyi, the taste in his heart was strange.

When things go wrong, there must be demons.

How could a man like Li Yuanyi look down on Su Huagu.

Su Huagu's temperament is similar to Mrs. Su, but compared with the young Mrs. Su, the difference is much bigger......

When she was young, Mrs. Su was lively and active, and she was also endearing.

Su Erhua was calm, and she didn't look at Li Yuanyi until she finished speaking.

Liu Xinger didn't want to delay more effort in the rehearsal, and instigated Su Erhua to give Hua Gu, and Sanhua made a demonstration of how to deal with the contradictions.

Conflict handling

Generally speaking, after a hotel waiter error occurs, customers tend to take the following three corresponding actions.

The first point: the guest will complain directly, and it is generally dealt with by the corresponding department, which is more beneficial to the hotel.

Because it is a virtuous circle, at least let us know that we are not doing well in some places, and we can take corresponding measures to improve and further improve it, just like the fact that Mei Niangzi smashed the plate on weekdays, at least let the store quickly know her dissatisfaction and have been effectively dealt with.

The second point is that customers complain to their families, neighbors, relatives, friends, and even everyone they know well, and spread bad information about the hotel to them, which is very harmful and tends to amplify the problem.

The only result of passing this negative impact on to others is the loss of more potential customers, even prospects.

As far as the current situation of the Fulai Inn is concerned, it is deeply poisoned by Aunt Zhang and Aunt Li.

That's why their shop is so deserted.

The third point is to complain to the management department, if it indirectly attracts the attention of the media, then the situation will be difficult to control.

Therefore, in order to safeguard the interests of the enterprise and cultivate customer loyalty, it is necessary to deal with customer complaints and even complaints in a timely manner.

In this regard, Brother Su and Old Man Su have done a good job.

They are good at rounds.

She had to let the people of the Su family understand that the purpose of what they did was for the sake of a long-term life in the future, not just for the sake of the current happiness.

Liu Xinger said.

"In fact, in the days when we were pushing special dishes, there were quite a lot of situations in our store."

Su Huagu was silent, and Su Sanhua didn't dare to say much.

Who would hold on to the wrong things they have done and be unwilling to let go for a long time.