Chapter 19: Feng Shui takes turns, leaving a line in everything
Gupta realized that international F&B brand CFK was opening stores in China at a faster pace, and was about to leave their old global rival mark behind. They have to sell Lipton products before they become giants in the Chinese market! He told Lu to arrange it as soon as possible.
Lu called the director of the Shanghai office, but the other party just hummed on the phone, neither said to go, nor said not to go, Lu personally flew to Shanghai, according to his standards, Lipton Shanghai can only be described in four words: "black smoke miasma". He is a person who wears a shirt, and must wear a round neck, a pullover, a white three-point sleeve bottom, and every strand of his hair must be combed in place, how can he endure this kind of nonsense. The only one who was pleasing to the eye was Chen Yangqing, so he told her to notify all the sales staff immediately and come back for a meeting.
Despite the anger in his heart, he was still unfazed on the surface, and when all the people in the office arrived, he began to check and explain his work, only to find that no matter what he asked, the others only looked at Bian Liancheng, as if the switch of their mouths grew on his face.
After studying in Japan for four years and working for ten years, he has already developed a body of patience, but Bian Liancheng's death that I don't take you in my eyes at all, and I don't eat oil and salt and keep smoking, still makes Lu unbearable: "Director Bian, can you pinch the cigarette first?" He couldn't understand whether he had considered other people's feelings in such a small and confined space.
Bian Liancheng really pinched out the remaining two-thirds of the cigarette, Lu finally breathed a sigh of relief, and was about to continue asking, but saw him light another one. The others looked at Lu, looked at the side, and were so embarrassed that they wanted to hide outside the window and on the side of the road; You look at me, I look at you, and suddenly the atmosphere is extremely tense.
Chen Yangqing took the ashtray aside and whispered, "Old Bian, you can smoke later." Bian Liancheng got up and swaggered out of the office. Lu continued to assign tasks to others, but found that except for Chen Yangqing, who occasionally said a few words without being salty, everyone else was dumb, only looking at him with vigilant eyes, not wanting to hear a word of response.
As soon as Lu returned to the hotel, he called Gupta and said that there was a big problem with the Shanghai office and it was impossible to expect them to follow up with CFK.
As soon as Gupta put down the phone, he called Madam and Aimee and said that they would fly to Shanghai together to meet CFK. Gupta thinks that such an important customer must have a sales manager at the same level, and Madam has a good temperament, but if he really wants to win the customer, he should bring Aimee to be more confident.
The three of them came to the office of CFK's China headquarters in Taifan Building, West Yan'an Road, and came out to receive a beautiful purchasing manager with a very exaggerated explosive head, and she told them in a sweet Taiwanese accent: her term of office is coming soon, and she will return to Taiwan the day after tomorrow. As long as they are willing to use Lipton's products, CFK joint ventures in other places will definitely use them, and it is recommended that they go to CFK Shanghai's General Manager.
After thanking the beautiful and gentle purchasing manager, the three of them rushed to the CFK Shanghai office on Xinhua Road. This is a two-storey villa, there is no front desk, the purchasing department is in the room on the right hand side of the door, and the people in the purchasing department have to be vigilant to keep an eye on people coming in and out, and also serve as the front desk and security.
As soon as they heard that it was Lipton's people, or the general manager personally led the team, they were very polite, settled them and sat on the sofa in the purchasing department, after pouring tea and water, Yin Xiu, the deputy manager of the purchasing department, told them that they had been notified to Mr. An, and Mr. An was in a meeting, so let them wait.
An hour passed, two hours passed, and there was still no news. Seeing that it was already more than one o'clock in the afternoon, Manager Fan of the purchasing department couldn't sit still, and beckoned them to wait if they wanted to eat something first. Gupta waved his hand and said, it's okay, don't be hungry, wait until Mr. An.
The people in the purchasing department went out for lunch one after another, and Yin Xiu and Manager Fan also took turns to come back after eating, and they were still waiting here. Every time Yin Xiu asked Polly, the general secretary of An, Polly's answer was that Mr. An was still busy. Yin Xiu felt that something was wrong, this is not Mr. An's style, there must be a problem.
Seeing that he had been waiting for more than three hours, Madam couldn't sit still a little and muttered dozens of times: "Something is wrong!" I don't know if it's talking to myself or venting to Ning Qian. Gupta was as calm as a Buddha, and I wonder if he had been sitting in this position for too long, and he felt that his face began to glow with divine light.
Of course, during the more than three hours of waiting, the kind-hearted Yin Xiu and Manager Fan, out of embarrassment, kept chatting with them, letting them know a lot about the situation of Shanghai CFK and Shengbai China headquarters. Especially Yin Xiu, who is soft-spoken, gentle and warm-hearted, and at this moment, she has asked Ning Qian to call her Sister Yin Xiu and Manager Fan Brother Fan.
Ning Qian felt that there must be a reason for such a long wait, and she asked Yin Xiu if she could take her outside Mr. An's office to have a look, anyway, she went alone, and the goal was not big. Yin Xiu felt that it made sense, so he took her to the second floor.
Polly sat at the door of Mr. An's office, and saw Yin Xiu come up with a girl of the same age as herself, probably Lipton's, she made a "shhh" gesture and pointed to the bathroom, Yin Xiu and Ning Qian immediately hid in the women's bathroom eye-catchingly.
Polly came in, lowered her voice and said, "Ann always deliberately disappears, and when she hears that it's Lipton's man, she gets furious." But he deliberately didn't let you go, saying that he wanted you to taste the anger he suffered back then. "And this one?" What kind of anger did he get back then? "Yin Xiu is curious." I don't know. Polly said helplessly.
"Polly, you're bothered! No matter what happened before, we believe that Mr. Ann will not treat us like this for no reason. Can you please tell Mr. An, we will wait here all the time, let him give us a chance, scold us, you can scold us as much as you want, as long as he is relieved. It's our mistake and we have to face it. Although Ning Qian didn't know what festivals had happened before, this must be the attitude that Lipton should have.
Polly patted Ning Qian's hand lightly: "Don't worry, no matter what happened in the past, I'm sorry to make you wait so long today." I will advise Mr. An. Wait. ”
Less than ten minutes after Ning Qian and Yin Xiu returned downstairs, Polly came down and asked them to go up to Mr. An's office. Mr. An's office was not big, and when they all went in at the same time, they were immediately a little crowded. Mr. An sat in his seat, and three chairs had been set up opposite him.
Gupta stretched out his hand to introduce himself as Lipton's general manager, but Mr. An did not respond. Gupta, who had been waiting for so long, would not care about Mr. An's coldness, he sat down and said straight to the point that he wanted to sell Lipton products to CFK. Mr. An's face was like meat that had been frozen in cold storage for several years, stiffly bubbling with cold.
"You die of this heart, unless I die, otherwise, I will never accept Youjia products!"
What kind of blood feud is this, talk about this! Who created this sin, burying such a big thunder here! All three of them were a little confused.
Gupta leaned back, vacating enough space to stretch out his long arms so that his hand could fall just right in front of Mr. An's eyes: "Mr. An, I still hope to have the opportunity to shake hands with you." I only came to China early last year to take charge of Lipton, and I really don't know what happened in the past, but in any case, your unpleasantness is what we are trying to make up for today. Youjia and Sabaix are global strategic partners, it stands to reason that our Lipton products should be here, since there is none, there must be a story, I hope you can give us the opportunity to create a happy and win-win new story. ”
Gupta's tone was frank and sincere, and Ning Qian was moved to hear it, but Mr. An was still cold and unmoved.
"Don't waste your time, I won't make any concessions when it comes to cooperating with Youjia. You can go. Mr. An spread out the papers, intending to work on his own.
"Mr. An, we understand your feelings very well. We appreciate your generosity for being able to put down your past and come to see us today! It's true that we didn't know more about what happened in the past before we came. We've only done our homework on CFK for the last two years. ”
"This is a set of operational manuals that we have made. In the past two years, CFK has opened stores at a fast pace, and when it is implemented into operation, it may need to further process and standardize to ensure the service quality of each product in each store. Our operational manual is developed from the perspective of CFK store operations, and our goal is to ensure that any employee in each store can implement this standard without deviation. ”
After Ning Qian finished speaking, he handed the carefully prepared operation manual to Mr. An, and Mr. An subconsciously took it, the cover was beautifully bound, and when he opened it, the logic was clear, easy to understand, concise and feasible. Even where the product should be placed in the store is illustrated according to the current situation of the store, and this set of manuals can be implemented immediately if it is placed directly in the store.
Mr. An felt so surprised! During this time, what bothered him the most was the operation and management of the store after the store was opened and accelerated, according to Lipton's method, it could be extended to the entire store, which was really a relief in the snow!
Mr. An actually showed a smile: "I will recommend this set of your manuals and samples to the Chinese headquarters, as for whether it will work in the future, it is not up to me to decide." Ning Qian hurriedly put the bag he was carrying on Mr. An's table and said, "Mr. An, we have specially prepared two sets of manuals and samples, one set is left here for you, and the other set is recommended to the headquarters." ”
When he came out of Mr. An's office, Polly saw Mr. An's expression and quietly gave Ning Qian a thumbs up. The knowing smiles of the two girls were seen by Gupta. He had a very good impression of this secretary with outstanding temperament, good manners, and good looks! Before he walked out of the second floor, he said to Ning Qian: "Mr. An's secretary looks very good, and she is very attentive to her work, do you have a way to dig her up to our Lipton?" ”
Ning Qian turned around and walked up to Polly and deliberately asked, "Excuse me, where is the bathroom?" Then he gave Polly a wink, and Polly smiled knowingly and led her to the bathroom. Ning Qian hurriedly asked Polly for her phone number, and left her business card with her, and the two agreed that they must continue to contact each other later.
The reason why Ning Qian wanted to exchange contact information with Polly in the bathroom was because he didn't want Mr. An to feel that Polly was helping them. Ning Qian himself has also been a secretary, and he knows the bosses, unless he takes the initiative to ask you, otherwise, he never wants the people around him to make trouble behind his back.
Within a week, Ning Qian received a call from the purchasing department of Shengbai, saying that their new purchasing director, Marcus, wanted to visit the Lipton factory.
Nine years ago, when CFK entered China, An was always in charge of preparation, and he had to do everything, including the implementation of one supplier at a time. Youjia was one of their core suppliers in the world, and it had not yet entered the Chinese market at that time.
Seeing that the first store was about to open, but the products of Youjia were delayed in Hong Kong, he was so anxious that he had no choice, looking for people everywhere, from the United Kingdom to Singapore, and there was no follow-up after countless circles, and finally had to fly to Singapore in person, intending to urge Youjia to quickly air transport the goods to Beijing on the spot.
After being left to dry for more than three hours, he received a reply: "You don't have a single store in China, so why should we let us give you air transportation?" Filled with grief and indignation, when he walked out of the office building of Youjia in Singapore, he swore that as long as he still had a breath, he would never enter Youjia's products again in this life.
Later, thanks to the nest sparrow's righteous run out of the rivers and lakes to save the emergency, the first store was opened smoothly. Feng Shui takes turns, I didn't expect that in less than ten years, the excellent family begged to come to the door again, and what I didn't expect was that the first time I saw them, I put down the oath of so many years, and strongly recommended it to the headquarters with their operation manual.
Gupta temporarily asked Ning Qian to go to Shanghai to see Shengbai for purchase, but he didn't expect that Ning Qian would not only bring samples, but also bring an operation manual specially made for CFK! Moreover, he had never seen this set of manuals before. Where did this come from? How could she be so well prepared?