For the first time, everyone gathered together, and everyone was discussing in a whisper underground, and the shopkeeper raised his hand to signal everyone to be quiet.

"Quiet and quiet, let me introduce to the eldest sister, this is our eldest lady Lingyu, the first time she came to our restaurant, and there is something to announce when you gather everyone."

"Hello everyone, I am here today to experience the service of the restaurant as a guest and try the taste of our restaurant's dishes. So, I asked the shopkeeper to gather you just to talk about some of the phenomena I discovered from the moment I entered the restaurant. ”

"Xiao Er is lazy and will not take the initiative to ask about the needs of guests. During the time between the time the customer has finished ordering and the time the food is served, there is no one to serve the food. The dishes are all meat dishes, which will be more greasy to eat, and so are desserts, which have different sweetness and not very good taste. Since I have studied the culinary side of things a bit, I'll talk to the chefs about this later, and then I'll give you some advice on other aspects of the service. I introduced myself.

After the speech, there was some discussion below, and after the discussion slowly subsided, I continued: "Restaurants are a service industry, and each restaurant can have its own specialties, but if you want to retain guests, you must start with the most basic service, and let customers feel the sincerity of our service. When the shopkeeper heard this, they all nodded slightly. I began to give them my advice:

"First of all, the restaurant has no customers, and you can't be too lazy, so you should always be ready to welcome customers. Shopkeeper you can choose a few outstanding little two and maids to do the façade, in the moment the customer passes by our restaurant, we have to start serving the customer, take the initiative to ask the customer if they need to eat? Hand the customer a glass of water while asking. If the customer chooses us, then we will bring the customer to the customer's ideal seat, in addition to taking the initiative to serve tea to the customer, we also need to provide some side dishes to the customer in the future, and we can't let the customer do it during the time from ordering to serving the food; During the meal, we also take the initiative to ask the customer if they need to add water and if they need other services. ”

"Secondly, we need to make a menu that lists all the dishes that we can make in our store, separating meat dishes from vegetarian dishes, hot dishes from cold dishes, soup and desserts, tentatively these six series; The price is marked on the right side of the dish name, and the new products, hot sales, and discounts are marked on the left and right; This diversity is free for customers to choose. ”

"Finally, it is the environment of our restaurant, I will design it and invite someone to modify it, and everyone of you will wear a uniform in the future, and the color of the clothes will be different for different positions, so that we can give a good impression to the guests and feel that we are excellent in management. My suggestion is probably like this, do you all have any thoughts? If you have an idea, you can bring it up! ”

The people below all looked surprised after listening to me, especially the shopkeeper, who nodded affirmatively after being surprised. But the rest of the people were still discussing, and they all looked at each other and didn't dare to express their opinions.

At this time, a hand was raised at the end of the crowd and said, "Miss, we are done, can we get a little more silver?" ”

To this question, I replied, "Of course, if we have requirements for each of us, then the remuneration of each of us will also increase, and this is a promise I can give to everyone." I hope that we can work together to serve every guest well, and the business of our restaurant will get better and better. ”

After finishing speaking, the expressions on everyone's faces began to smile, and then I asked everyone to disband first, otherwise it is estimated that there will be guests coming to the door later, and no one will entertain well. I called the shopkeeper to a private room upstairs to talk alone, and continued to discuss the suggestions I had just made in detail.