"To be a good manager, you must understand the value of complimenting others to make you successful, and compliments are an effective and incredible power." This is the experience of Mary K. Ashe, a famous American entrepreneur.

A business or economic entity is a group that exhibits group behavior. The leader factor is one of the important forces that determine group behavior. Leaders must be in their own position and make full use of their influence to achieve the final leadership effect.

Complimenting subordinates is one of the more conspicuous bunches of influence. It is so important for leaders to praise their subordinates that we must study it.

The praise of the leader is "Chrysostom and Yuyan"

The Chinese have always admired the "royal road". Therefore, from ancient times to the present, the idea of loyalty to the monarch has been regarded as the most beautiful virtue. The words of the Son of Heaven have no drama, so they are called "Chrysostom and Jade Words". Leaders have authority in the hearts of Chinese, and we all have a sense of admiration for leaders. In ancient times, the praise of the Son of Heaven was called "the emperor's grace is vast", the Son of Heaven killed people and said "give death", and the master said that he would say that he would be amnesty in the world, or there would be no chaos, which was better than Jiuding, and this political atmosphere spread to every corner of spiritual existence in the course of thousands of years of history, forming a phenomenon similar to the worship of religion. In a broader sense, human history has gone the same way, with only individual differences due to the influence of different cultural backgrounds. To this day, this kind of source has formed a "sense of authority" in people's hearts, and they unconsciously obey the words of the leaders. Each community has its own leader and its own authority.

This prepares a spiritual opportunity for the leader to raise his own golden words when necessary, and through the praise of the leader's golden words, it is easiest for employees to be moved by emotion and reason, so as to do their jobs better.

Dale Carnegie once said, "Give him a name beyond the truth, like a fairy wand in Cinderella's story, and when you put it on him, it will make him look new from beginning to end." ”

If a good employee turns out to be a shoddy guy for some reason, it's completely useless for you to fire him. You scold him and you will only suffer his resentment. This is a compliment you might as well give it a compliment.

Henry was the manager of a car dealership service department whose company had a worker whose job was getting worse. But instead of yelling at him or firing him, Henry called him into his office for a face-to-face conversation.

He said: "Bill, you are a great mechanic, you have been working on this line for several years, and the cars you have repaired are very satisfying to customers, in fact, there are many people who praise you for your kung fu. But lately, you've been taking longer to complete a job, and the quality isn't as good as what you used to be. You used to be a great mechanic, but I think you must know that I'm not happy with your current situation, and maybe we can fix it together.

Bill replied that he didn't know he was not doing his job well, and assured his boss that the job he had taken on was not beyond his expertise and that he would improve it.

Bill will certainly correct it, because if you respect someone, it is generally easy to induce, especially if you respect him and praise him because he has a certain talent.

The leader's praise is the affirmation of the subordinate, your praise has proved that you can forgive his shortcomings, and he will definitely correct his shortcomings in order to achieve the appearance of you praising him. Because leadership is authority, people don't spend their time in vain and miss out on opportunities to improve. The praise of the leader means that he is excellent, has a good job, the possibility of a salary increase, the leader has been watching himself, and his every move must meet the standard requirements in order to establish a good image of himself in the hearts of others.

If you are a leader who wants to surpass yourself in difficult leadership methods, and want to change the attitudes and behaviors of others, then give a little bit of your "golden mouth", use your little praise, let him fight for it, or keep him excellent.

Put down the shelf and be sincere

Praise should be sincere, it comes from your heart, it is your heartfelt words, and sincere praise can be accepted and understood. If you always put on a leadership stand, be blunt and old-fashioned, and look sideways at the achievements of your subordinates, you will lose their trust, have a sense of disgust for you, disobey your leadership, and even change jobs. If you put down your shelves and be sincere, then your emotional investment will definitely pay off.

Modern business warfare is, in the final analysis, a contest of talents. Talent means long-term wealth. Talent drain is the loss of wealth, and to retain talents, you need to put down your shelves, be sincere and respectful. Here's an example of how to do that.

One day, a talented young man who had previously held a department leadership position in the company suddenly resigned and left. General Manager Li learned that he had been hired as a manager of a hotel, so General Manager Li personally found the hotel. The original boss took the initiative to be thirsty for wine, which surprised Mr. B, who had just resigned. But it was too late for him to dodge, so he had to greet him with a smile and invite Mr. Li to drink, and he accompanied him.

The two drank slowly, and Mr. Li smiled and was in a good mood. He and this past subordinate pulled up some past stories of starting a business together to pass the test, and he talked about it. Later, when he talked about Mr. B's recent situation, he asked with great interest, "It's good, right?" Isn't it a good job?" Of course, Mr. B has to depict the current situation: he is very appreciated by the boss, and after becoming a manager, the cooperation between his subordinates is also good, and the preliminary estimate is that he can make a profit of 500,000 yuan within the year. I felt very happy as I spoke. Mr. Li smiled indifferently and said, "Four or five hundred thousand?" I think it's too little. "It's such a small hotel, and it's already good to make so much money in a year...... "Mr. B explained quietly.

Mr. Li said seriously: "In my opinion, your talent should earn millions a year, you are too unconfident to hide your dragon in this small place, so I think you are overkill here!" Why don't you go back and do it with me?"

Mr. B was very surprised: "Mr. Li, you're not joking, are you?" I just came out, and you still want me to go back......" Mr. Li said slowly: "I think problems and things have always been serious. Mr. B smiled bitterly in embarrassment: "I even retired the company's house, is there still a place to go back?"

Mr. Li said: "You are wrong, our company's consistent practice is that people leave the house to him, and you are too condescending in the small hotel, so you leave this sentence: whether you want to come or not, I am waiting for you." ”

Mr. B really returned to the company, and a year later, after fighting hard and fighting, he made millions of profits for the company.

We all crave to be appreciated and praised, and we will do anything to get it, but no one cares about flattery and insincerity, and no one is unpopular with condescending words. Leaders naturally don't speak to their subordinates, but condescending words are often revealed.

To be an effective human leader, Carnegie taught you a principle: praise the smallest progress, and praise every progress, with sincere recognition and generous praise.

Only by putting down the shelf and being sincere can we do this. Sincerity is the panacea, and William James tells us, "We are only half-awake compared to our potential." We use only a small fraction of our physical and mental sources, and in general, each person is far from his limits, possessing various abilities, but often habitually failing to use them. ”

One of the most important tasks of a leader is to realize these potentials, remembering, that the premise is to forget that you are the leader, put down the shelf, and sincerely praise each and every one of the strengths of others.

Caring and considerate of subordinates

Jefferson said, "There is no greater pleasure than paying tribute to those I admire." "People are animals with rich feelings, and as a leader, caring and considerate of subordinates is one of the best ways to praise subordinates.

The leader appreciates and affirms the strengths and advantages of his subordinates, and it is not enough to rely on a few words of praise in words, but also to have practical actions, that is, to care and be considerate of his subordinates, so that he feels that he is respected and loved, and that he has always been an important role in your mind, so as to motivate him to work harder, respect you more, and live with you with all his heart.

Chiang Kai-shek paid great attention to expressing his respect, appreciation and desire for his subordinates through his thoughtfulness and concern for their lives, so as to achieve the goal of winning the hearts of the people. In order to grasp the various situations of his subordinates, Chiang Kai-shek specially opened a small book, which recorded the business name, place of origin, birthday, preferences, relatives and some details that ordinary people did not pay much attention to. I read it in my spare time, and over time, I am familiar with it. Officials above the rank of major general were often invited to dinner, accompanied by Chiang Ching-kuo, and they always had to take a group photo after the meal, and these practices undoubtedly greatly raised the value of his subordinates. Chiang Kai-shek also used to call his subordinates brother and brother when he wrote letters, and he also used the font size to show his appreciation for his subordinates. He knows very well the sophistication of people in traditional customs, and he remembers the birthdates, eight characters, and hometowns of his subordinates. They are fond of making a big fuss about their birthdays and their loved ones, so that their subordinates are often flattered. When Lei Wanting was transferred to another post, Chiang Kai-shek summoned him and said, "Lord Lingtang is two years younger than me, and he is about to celebrate his 60th birthday!" When Lei Wanting heard this, he was moved to tears, and said excitedly: "The president has every opportunity, and he still remembers his mother's birthday!" Chiang Kai-shek comforted him; "You can go with peace of mind, and I will visit her old man's home and bless her old man's birthday." Lei Wanting saw that Chiang Kai-shek cared so much about himself, so he naturally followed him desperately and became Chiang's confidant, and Chiang Kai-shek's praise and appreciation of his subordinates were also different. When Chen Bui was 50 years old, Chiang Kai-shek sent the words "quiet and far-reaching, indifferent and bright-minded", and added: "There is no way to celebrate his birthday in wartime, and he will give it a special letter to show his admiration." Chen Bui did not betray Chiang Kai-shek until he committed suicide in disappointment.

Praise is an indispensable thing in communication, but if it is limited to a few words in words, subordinates will doubt the sincerity and value of the leader's praise, and a little bit of care and thoughtful practical action is the most simple, the most sincere, the most precious praise and affirmation, a routine praise of the leader may be forgotten by himself in a few days, but for subordinates, it will be remembered for a long time, and even unforgettable for a lifetime.

In a human-centered modern society, the simple relationship between superiors and subordinates is gradually being abandoned. In the efficient and fast-paced life, humanitarianism is more favored by people, caring for talents, loving and cherishing talents, and respecting talents has gradually become the mainstream of society. Infiltrating personal friendship and affection between the leader and his subordinates is beneficial to leadership, and this approach makes the leader a relaxed authority.

Caring and considerate of subordinates is one of the best forms of praise for subordinates, and the results are best in the following situations:

First, remember the birthday of your subordinates and congratulate them in an appropriate way.

Modern people are accustomed to celebrating birthdays, and on birthdays, they are generally congratulated by close friends. After being smart and detailed, the leaders will seize the opportunity to join the ranks of celebration. Chiang Kai-shek made good use of this trick, and every time he left an unforgettable impression on his subordinates. Maybe the subordinate didn't care much at the time, but when he changed his living environment or leader, he will recall your congratulations and compliments.

If you want to celebrate a birthday for a subordinate, you can give out some bonuses, buy a cake, invite you to a meal, send a bouquet of flowers, etc., the effect will be very good. If you take the opportunity to add a few kind words to praise the merits of your subordinates, it will be the icing on the cake.

Second, care about the health of subordinates. Subordinates should visit in person when they are hospitalized.

An ordinary subordinate was hospitalized, and the leader personally visited him, and said a psychological sentence: "Usually when you are there, you don't feel that you have made much contribution, but now that you are sick, you feel that you have no clue about your work, and you are busy, you should quickly recover from your illness, otherwise I will not be a good leader!" Some leaders don't pay attention to this link, and their subordinates are already waiting for the leader's visit in the hospital, if the leader doesn't go, he may mutter: "Usually he only pretends to praise when he has nothing to do, but now that he is sick, he will forget about me, cross the river and tear down the bridge, unload the mill and kill the donkey, something without conscience!"

The visitation of the leader is very important, so that your authority position in the hearts of your subordinates is stable, or even improved, which is conducive to future work, plus the subordinates are obvious to all to your usual behavior, when they see the warmth you give to others, their hearts will naturally be more in awe of you.

Third, care about the family and life of subordinates

A happy and harmonious family and a fulfilling and prosperous life are the basic guarantees for doing a good job. If a subordinate husband and wife live in two places, divorce, or live a tense life, but the leader turns a blind eye, then no matter how good the praise of the subordinate is, it is tantamount to a tiger hanging a rosary and false compassion.

In a company, most of the employees and leaders are bachelors or live in other places, and it is these people who make the company's business prosperous and prosperous. The company's leaders did not limit themselves to empty praise with rhetoric and spittle, but noticed that it was inconvenient for employees to eat, making instant noodles or buying fast food all day long, and had a bad appetite, so they set up a cafeteria to solve this problem.

From this small picture, we can get a glimpse of that, as a leader, while praising them, they should be anxious about their subordinates and solve some practical life problems, which is the praise of their greatest support. When the subordinates ate peacefully in the restaurant, they must be grateful for the good intentions of the leaders.

Fourth, pay attention to seizing the opportunity of welcome and farewell.

Changing subordinates is something that leaders often encounter, and leaders who don't have scheming always think that it's just a change of person? Come and go freely, go if you want, come if you want, don't have to stick to etiquette, engage in those rituals that are like nothingness. This is wrong.

Considerate and caring leaders are also different from those who are verbally "giant" leaders, and when a new subordinate arrives, the verbal "giant" type of leader will come and say something like this; "Xiao Liu, you are a top student of Peking University, we can't treat you here, hurry up and clean up your desk and get ready to get started!" And the scheming leader will let people pack everything up in advance, and then say: "Xiao Liu, everyone is very welcome to come and share weal and sorrow with us, everything is ready for you, you see if there is anything that is not enough, just bring it up." "The same welcome, the former is flashy, empty, and has no thoughtful taste; The latter did not have a single compliment, but the praise of the leadership has long fallen on silent actions. In just one sentence, the superior and the inferior are distinguished.

The same is true for subordinates who are transferred, and if they get along with each other for a period of time, they will naturally have some good cooperation results, and there will also be some trivial estrangements. At this time, the best way is to do a few things that satisfy the other party, in order to express the attitude of retention and regret.

It is the tradition of China to use action to achieve emotional communication, which is the most real, is the problem that leaders must pay attention to, in modern society, should pay attention to its important value, emotional investment in communication is often the greatest effect.

Give sunshine to subordinates

The relationship between leaders and subordinates is a hierarchical relationship of power, and power is the basis for maintaining this relationship. When it comes to power, some people crave it, and some people hate it, perhaps this is a misreading of "power" in the world. Because society runs in an orderly manner because there are many ideas like power in people's minds that constrain our actions and make them conform to social norms.

The existence of power is a very reasonable phenomenon. This is also a sensitive issue for leaders and subordinates. Power means authority, and the leader needs this authority, and the subordinates must be as free as possible to control their activities in the space shrouded in this authority. This creates a more dynamic contradiction, in which the focus is on the movement between the leader and the subordinates, and the dominance is on the leader's side.

Many times, leaders should delegate a little power to their subordinates. When a mother lets her child run, she is sure that her child can run; When the child is let go by his mother in a fog, he knows why his mother let go - he has gained trust.

The "pressure principle" implemented by Liu Yonghao, the CEO of Sichuan Hope Group, China's largest private enterprise, is a typical example. It is hoped that the managers of the group's branches across the country do not appoint people from the feed industry, but use some laymen. This is not in line with the general employment guidelines. But I hope that the success of the group is obvious to all. According to Liu Yonghao's brothers, as long as they fully trust the laymen, they will immediately become insiders, and will integrate into the new management model and achieve greater achievements than the insiders in the feed industry.

Why? Power is power. I trust you, I give you power, you have to consolidate it, you have to develop it, then you have to become an expert quickly, as soon as possible.

Does it have anything to do with compliments? Of course, and very closely. First of all, power is the foundation of everything, and on this basis, trust is generated, and then power is unleashed. "Trust" is a very simple word, but it is a concept that contains profound mysteries, the mentality produced by trust is recognition, and the leader can only trust his subordinates if he recognizes them. From this point of view, trust is the best praise, the most intelligent praise, mutual trust in each other's tacit understanding, waiting for the arrival of success together.

As one management scientist once said, "I believe that my subordinates have the necessary skills and equipment to drive the tasks I delegate, so I can concentrate on strategy." "Trust is a philosophical compliment, and at its feet, a little power is not only a leader's self-restraint, but also an essential need.

Give a little power, this is the richest compliment, like a decent compliment gift for a birthday with a big cake, this is the leader shines on the warm sunshine of his subordinates, if the leader can call himself the sun.

The right little bit of power on the right person (this "properness" is the nature of the leader) is the most accurate compliment in the world, and thus produces the highest and fastest operational efficiency, if the leader stings with this little bit of power and forgoes trust, risk-taking, and the most precise compliment. Well, no one can predict how bad your end will be.

Comprehensive analysis, build on strengths and avoid weaknesses

"I make it my priority to identify and praise my subordinates for their positive behavior, and I motivate them by being eager to see what my subordinates are doing right," says Donnell Luce. "No one is barefoot, no one is perfect, and the wisdom of the leader should be reflected in having a pair of bright eyes to see everything clearly, and then use appropriate language to praise their benefits and use the power of praise to make them recognize and correct their own shortcomings.

During the Northern Wei Dynasty, Emperor Taiwu Tuoba Tao appreciated the Han Cui Hao very much. He was entrusted with important tasks and encouraged him to brainstorm and dare to advise. Emperor Taiwu also ordered his subordinates to sing and dance to praise the meritorious ministers, saying: "Knowing is like Cui Hao, and being honest is like a Taoist." At a banquet attended by hundreds of people, Emperor Taiwu asked Cui Hao to sit near him, and praised him from the bottom of his heart: "You see this slender and cowardly man, his legs can't gallop on a horse, and his hands can't bend a bow and hold a spear, but he has far more than a million brave in his chest. Emperor Taiwu of Wei had a comprehensive understanding of Cui Hao, and skillfully compared his weak figure with his talent of millions of masters, which not only did not give people a feeling of untruthfulness, but also made Cui Hao's physical defects seem insignificant in front of his eloquence. At the same time, the dissatisfaction of the ministers of the court and the central government with the power of the Han Chen was also cleverly avoided, if Emperor Taiwu blindly praised Cui Hao's merits, then the Hu people might use the art of riding and archery to belittle Cui Hao, thus embarrassing Emperor Taiwu.

Therefore, to praise a person, one must achieve "one word and two hearts". This requires changes in subjective and objective factors in different environments, and looking at each link from an overall perspective, without omissions. Let's go back to the leader's praise of his subordinates, the previous example is nothing more than to let the leader know that when you praise your subordinates, you have to master the skills, highlight the strengths, and the shortcomings are obviously hidden in them, then the power of praise will be invincible and invincible.

During the administration of President Ko Zhizhi, he once praised one of his young female secretaries. One morning, as soon as the female secretary came to work, the president said to him: "You are dressed very attractively this morning, young lady, look, how beautiful your clothes are!"

This was probably the best compliment that President Coolidge had ever given to his secretary in his life, but it was unusual, so unexpected, so the girl blushed and didn't know what to do. Then the president said, "Don't be glad now, miss, I say that to make you comfortable, and from now on I want you to pay attention to the punctuation." ”

President Coolidge's praise is so strange that it may be that the silent people are like that. It should now be pointed out that Coolidge praises in a lofty tone, and points out mistakes in gentle and slightly restrictive words, so that the secretary, after being happy, will gladly correct them. Because this is the highest compliment that the president has ever given to his secretary.

Now we should clearly begin to praise, as long as we usually pay attention to the words and deeds of subordinate employees, know a little about their characteristics, of course, it is best to know everything about them, then the next is when necessary, through your words of praise, express them in the best way, so that they are happy and convinced after listening, and "self-encouragement if there is none, and there is a secret change", so that after a few times, you will become a leader who will use praise to get along with his subordinates in harmony and tacit understanding.

Your praise will also provoke his noble motives.