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Nursing interpersonal communication and etiquette

Chapter 1 Interpersonal Relationships

1. Emotional interaction is an important feature of nursing interpersonal relationships, and behavioral interaction is the means of communication for nursing interpersonal relationships.

2. The basic characteristics of nursing interpersonal relationships: 1 professionalism 2 time limit 3 complexity 4 collaboration 5 publicity

▲3. The significance of establishing a good nursing interpersonal relationship:

1. Good interpersonal relationships are conducive to promoting group unity.

2. Good nursing interpersonal relationship is conducive to improving group work efficiency.

3. Good nursing interpersonal relationship is conducive to giving full play to the talents and wisdom of the group.

4. Good nursing interpersonal relationship is conducive to building a harmonious human environment.

5. Good nursing interpersonal relationship can greatly mobilize the enthusiasm of the group, build a platform for the construction of a harmonious society, provide a path, and accelerate the drive.

4. Interpersonal needs: 1. The need for tolerance, 2 the need for control, 3. The need for emotion

5. Interpersonal behavior performance: 1 active personality 2 passive personality

6. Elements of close interpersonal relationships:

1. Treating others equally, being honest and trustworthy is the premise of establishing a good interpersonal relationship, 2. Mutual tolerance is the carrier of close interpersonal relationships, 3. Strengthen self-cultivation, expand hobbies, 4. Take the initiative to communicate, and be helpful, 5. Pay attention to each other's interests, 6. Praise is the affirmation of others, 7. Show your true self, 8. Intentionally ask for help from others, 9. Remember the benefits of others, 10. Keep each other's secrets

7. Characteristics of interpersonal communication

1. Sociality, 2. Subjectivity, 3. Complexity, 4. Emotionality, 5. Purpose, 6. Decision-making, 7. Learning, 8. Interest

8. Manifestations of the relationship between nurses and patients: 1. The relationship between social morality and values, 2. The relationship between interests and interests, 3. The relationship between business and 4. Legal relationship

9. Characteristics of the nurse-patient relationship

1. The caregiver relationship is a helpful interpersonal relationship

2. The essence of the nurse-patient relationship is to meet the health needs of patients

3. The caregive-patient relationship is dynamic

1. Mutual acquaintance - premise; Affective interaction—an important feature; Behavioral communication – a means of communication

3. Intimate distance (less than 45cm), personal distance (45cm-1.2m)

Social distancing (1.2m-3.6m), public distancing (3.6m and above)

4. True/False questions

Personal ability is the most important factor influencing interpersonal relationships (?quality)

Among the factors influencing interpersonal similarity, personality is the most important factor (attitude)

Emotional interaction is an important feature of interpersonal relationships (???) ）

Chapter 2 Communication

1. Communication: Communication is the exchange and sharing of information, which is the whole process in which one party to communicate will pass certain information to a specific object and obtain expected feedback.

2. The meaning of communication: 1 transfer of information 2 understanding of information 3 feedback of information

3. Classification of communication

(1) According to the carrier of information, it is divided into: 1. Language communication; 2. Non-verbal communication

(2) According to whether there is information feedback in communication, it is divided into: 1. one-way communication; 2. Two-way communication

4. Factors that affect communication

(1) Environmental factors: 1) Physical environment: 1 sound 2 light 3 others 2) social environment

(2) Personal factors

(3) Information factors

(4) Transmission pathway factors

5. Characteristics of language communication: 1 privacy, 2 popularity, 3 inspiration, 4 gradual

6. Influencing factors of listening: (1) communication environment 1 natural environment 2 social environment

(2) Individual factors

7. Listening skills

(1) Maintain a good mental state: 1. Concentrate 2. Eliminate your own interference 3. Listen patiently 4. Clarify the purpose of listening and find points of interest

(2) Eliminate external interference

(3) Use non-verbal communication

(4) Give feedback in a timely manner

8. Precautions in the process of speaking: 1. Accurate language, 2. Logical and clear, 3. Appropriate repetition and paraphrasing, 4. Accurate and decent, polite 5. Clever and interesting

9. Reading skills: 1. Clarify the key points of the reading content, 2. Take reading notes, 3. Be good at summarizing and summarize, 4. Strengthen review, 5. Choose appropriate reference books

10. Writing skills: 1. Standardized and neat handwriting, 2. Accurate and fluent sentences, 3. Appropriate and ingenious rhetoric

11. Characteristics of non-verbal communication: 1 situational 2 holistic 3 credible 4 commonality

12. Use of non-verbal communication

(1) Touch

(2) Spatial relationship: 1 intimate distance, 2 personal distance, 3 social distance, 4 public distance

(3) Paralanguage: In the process of communication, appropriate speech speed, intonation, volume, pitch, tone and clear pronunciation are all necessary conditions for accurate communication.

1. Non-verbal voices: 2. Speech speed: 3. Intonation: 4. Volume: 5. Pitch: 6. Pronunciation: 7. Tone

13. Other body language: When using the look technique, be careful not to turn your gaze frequently, so as not to make people feel absent-minded, empty-eyed, frizzy, and even unpredictable.

(1) Gaze: 1 Look around, 2 Focus, 3 False vision, (2) Expression, (3) Posture

1. The three elements of communication - speaker, message, and listener

Chapter 3: Etiquette

1. The origin of etiquette: custom-custom-etiquette

2. Concepts related to the external manifestations of etiquette: 1. Etiquette, 2 etiquette, 3 appearance, 4 rituals

3. The main content of etiquette: 1. Common sense of etiquette, 2. Etiquette cultivation, 3. Personal etiquette, 4. Family etiquette, 5. Communication etiquette, 6. Public etiquette, 7. Professional etiquette, 8. Service etiquette, 9. Official etiquette, 10. Business etiquette, 11. Foreign-related etiquette, 12. Etiquette documents

4. The scope of application of etiquette: 1. Initial communication, 2. Due to public transportation, 3. External communication, 4. Formal occasions

5. Characteristics of etiquette: 1. Normativity, 2 limitations, 3 operability, 4 commonality, 5 differences, 6 unity, 7 inheritance, 8 popularity, 9 epochality

6. Basic principles of social etiquette

1. Abide by the principle of self-discipline 2, the principle of sincerity and trustworthiness 3, the principle of respect and respect for others, the principle of equal treatment 5, the principle of tolerance and understanding, the principle of moderation and decency, 7, the principle of following the customs

7. How to calculate the standard weight:

1. Men's standard weight (kg) = height (cm) - 105

2. Women's standard weight (kg) = height (cm) - 107.5

Ideal weight for northerners (kg) = (height - 150) * 0.6 + 50

Ideal weight of southerners (kg) = (height - 150) * 0.6 + 48

(1) Mild obesity - actual weight exceeds the standard weight by 11%-19%

(2) Moderate obesity - actual body weight exceeds the standard weight by 20%-29%

(3) Severe obesity - the actual body weight exceeds 30% of the standard body weight

Calculation formula: Body mass index (BMI) = weight (kg) ÷ height 2 (m2)

8. Manners: refers to the various postures that people show in the process of activities or interactions, that is, a person's behavior.

9. Types of manners and etiquette: The most commonly used manners in daily life mainly include standing, sitting, walking (or walking), squatting and hand gestures.

10. Dress etiquette principle: TPO principle is English time, place, on behalf of time, season, season, P stands for place, occasion, position, o stands for purpose, occasion.

11. The principle of clothing matching

1. The choice of clothing should be in harmony with the environment in which the wearer is placed

2. The choice of dress should be coordinated with the wearer's own conditions

3. The choice of clothing should be in harmony with the season

1. The development of etiquette in China is divided into two parts in terms of content; Customs

2. Throughout the development of human history, etiquette in China can be divided into four stages: the origin period of etiquette; the formative period of the liturgy; a period of change in the liturgy; A period of intensification of the liturgy

3. The first cause effect – first impressions

4. The core of etiquette is respect

8. Appearance: It is the external manifestation of image charm, and it is also the basis of a person's image charm

▲ The importance of etiquette

1)?? It is an important means to strengthen the effect of nursing behavior

2)?? It is the lubricant that coordinates the relationship between nurses and patients

3)?? Is it an effective way to meet the psychological needs of patients?

4)?? It is a good way to beautify the social environment of the hospital

Chapter 4 Nursing Interpersonal Communication

1. Therapeutic communication: It is the transmission and understanding of information between nurses and patients, nurses, nurses and doctors and other medical staff, around the patient's treatment problems, which can play a positive role in treatment.

2. Characteristics of therapeutic communication: 1. Bidirectional, 2 normative, 3 evaluative, 4 pertinent, 5 humane

3. Principles of therapeutic communication: 1. Principle of purpose, 2. Principle of wholeness, 3. Principle of individualization, 4. Principle of respect, 5. Principle of harmony

4. Communication skills for nurses: (1) Language communication skills: 1. Use appropriate salutations, 2. Clever and evasive language, 3. Make good use of professional language, 4. Pay attention to the scientific and popular language

(2) Non-verbal communication skills: 1. Make good use of body language, 2. Appropriate facial expressions, 3. Maintain appropriate posture and spatial distance

5. Communication characteristics of the elderly:

(1) Physiological characteristics: 1. Vision loss, 2. Slowing of reaction speed, 3. Memory loss, 4. Hearing loss

(2) Psychological characteristics: the elderly mostly have reduced self-confidence, lack of security, wariness of others, need to be respected, fear of loneliness, irritability, fear of illness or death, etc., and some elderly people also have psychological disorders such as anxiety and depression.

6. Communication skills with elderly patients

1. Create a suitable communication environment

2. Choose the right communication distance

3. Choose the right topic for communication

4. Use appropriate non-verbal communication skills

5. Use the appropriate speed and volume of speech

6. Use concise, repetitive language

7. Pay attention to communication with the families of elderly patients

7. Communication with surgical patients: 1 preoperative communication, 2 intraoperative communication, 3 postoperative communication

8. Communication with Cancer Patients:

1. Appropriate medical confidentiality should be observed when communicating medical conditions

2. Provide disease-related knowledge through a variety of communication methods

3. Adopt appropriate communication methods to provide good psychological support to patients

4. Adopt suggestive communication skills to relieve the psychological pressure of patients

5. Communicate emotional and life regulation strategies to help patients cope positively

6. Create a warm, comfortable, relaxed and pleasant communication environment

7. Create a good communication atmosphere between patients and relatives

9. Writing principles of written language communication in nursing: 1. Objective and truthful principles, 2. Timely and accurate principles, 3. Scientific principles, 4. Language norms, 5. Integrity principles

2. The Five Stages of Listening: 1. Hearing without Hearing: Physiological Listening2Pretending to Listen: Passive Listening, 3. Selective Listening, 4. Attentive Listening, 5. Putting yourself in your shoes

▲ Briefly describe the steps of listening.

1)?? Hearing: At this stage you receive the "raw material" of sound, including all the sounds around you.

2)?? Screening: The brain picks out the auditory elements that need to be processed with focused attention and filters out irrelevant sounds.

3)?? Engagement: Concentrate on the selected auditory elements

4)?? Comprehension: Giving meaning to the elements of sound that are heard

5)?? Evaluation: Evaluate what you've heard and decide what action to take on that information.

6)?? Memory: Store what you hear in a memory bank.

7)?? Feedback: Respond positively to what you are listening to or have heard.

Chapter 8 Daily Social Etiquette

1. The principle of title: 1. Use conventional titles, 2. Distinguish specific occasions, 3. Adhere to local customs, 4. Respect personal habits

2. Greeting etiquette: 1 nod salute, 2 bow salute, 3 bow salute, 4 raise hand salute, 5 eye salute

Chapter 9 Special Communication and Etiquette

1. In the speech practice activities, "speaking" is the main thing, supplemented by "performance".

2. Characteristics of speech: 1. Reality, 2 artistry, 3. Agitation, 4. Instrumentality

3. Types of speeches: 1. Expository speech, 2. Persuasive speech, 3. Provocative speech, 4. Motivational speech, 5. Entertainment speech, 6. Academic speech

4. Preparation before the speech: 1. Clarify the purpose and nature of the speech, 2. Determine the central idea or theme content of the speech, 3. The title of the speech, 4. Rehearsal before the speech

5. Speech etiquette: 1. The speaker's action requirements 2. The speaker's dress code 3. The etiquette norms in the speech

▲▲1. The dignity of the position on the table should be determined according to its distance from the owner of the table.

A near and far, left and right B far and near, right and left

c near and far, right left d far and near, left and right

2. Which of the following is NOT a banquet? d

A. State Banquet B. Formal Banquet C. Family Banquet D. Buffet

3. When going up and down the stairs, follow the principle of etiquette (), so that people in a hurry can pass from the () side of the stairs. b

A. Upper right, lower left, lower right, b. upper right, lower right, lower left

c. Left up, right down, left d. left up, right down, right

Social etiquette refers to the norms and customary forms of behavior used to show respect, goodwill, and friendliness in interpersonal, social, and international interactions.

A brief description of the general rules of international etiquette

Answer: General rules of personal image, general rules of neither humility nor arrogance, general rules of modesty, moderate enthusiasm, general rules of seeking common ground while reserving differences, general rules of following the common people, general rules of abiding by agreements, general rules of respecting privacy, general rules of ladies first, and general rules of respecting the right.