Chapter 5 Customers
(19 August 2019)
On the first day of work, Xiang Fei changed into professional clothes, tied his head, and wore high heels, and his temperament was different. No makeup, but fresh and natural.
There is a beautiful and kind clerk lady who helps her train:
"Let me give you a brief introduction, our shoes are all purely imported from Italy. The core design concept of this brand is to take into account both comfort and popularity. The style is luxurious and elegant, with equal emphasis on practicality and style, and it is famous all over the world for its traditional handmade design and novel style. These are a few points to write down. Then, you need to understand the style, workmanship and materials of high heels in order to communicate and communicate effectively with customers. ”
In the next two days, she trained in service skill specifications, product knowledge and after-sales service.
Xiang Fei took the notebook, wrote it carefully, and asked: "If the customer is very entangled and doesn't know how to choose, then how can I recommend it to the customer?" ”
"You can ask her first, do you have any favorite colors or styles? Then make a recommendation based on her needs. ”
"Oh, I see, it's about counseling according to her preferences and needs. When can I receive guests? ”
"It's okay today, or you can go to the door to receive it first, and call me if you have any questions."
"Okay then."
Xiang Fei waited for a long time, but no one came, and it was deserted outside. She was wearing high heels, and her feet ached.
Finally, she saw a person who lingered outside the door for a while and did not come in.
Xiang Fei smiled and said, "Welcome, you can come in and have a look." ”
The lady, who looked to be in her thirties and was brightly dressed, walked in slowly.
"If you like it, you can try it."
With her hands in her pants pockets, she browsed around, "Well, let's try this pair." ”
"How many sizes do you wear?"
"Thirty-seven yards."
Xiang Fei glanced at the soles of his shoes, "This pair is a size 36.5." Miss, you can sit here and wait, and I'll bring it to you right away. ”
"Hmm."
"Xie Ting, number 574563 help me get a pair of thirty-seven yards, thank you."
"Okay, got it."
After getting the shoes, Xiang Fei knelt on the ground and carefully changed her shoes.
"Miss, I think this pair suits you very well, it's pretty good."
"It's okay, it's just too dark, is there beige?"
"Okay, wait a minute." Xiang Fei got up, "Xie Ting, did you have that beige pair just now?" ”
"Yes, bring it right away."
After Xie Ting got the shoes, she helped her put them on, "Miss, you see that this one looks good and chic, and it matches the clothes you are wearing." ”
"And how much does this pair cost?"
"The price now is five thousand four."
"So expensive? I still won't buy it. ”
"This is purely imported from Italy, the material of cow patent leather, which is definitely worth the price."
"Forget it, I'll go to another house and take a look."
"If you don't like this, we have a lot of other styles in the store, you can try a few more pairs."
"No need."
"Alright then, welcome to next time."
After Xiang Fei saw her leave, he said, "Xie Ting, she looks quite rich in her clothes, why didn't she buy it when she heard the price?" ”
"Alas, with a person like her, a copycat, I could see from the beginning that it was impossible to buy such real brand-name shoes."
After that, some customers came, but only those who came to try on shoes, and no one bought them, so Xiang Fei felt a little frustrated.
"Why don't they just try it?"
"It's normal, shoes like this, most of the shoes that ordinary people can't afford are rich old customers."
"It's really expensive, if you don't have a commission, a month's salary is not enough to buy a pair of shoes."
Xie Ting patted her on the shoulder, "So, let's work together." ”
In a private room in a high-end restaurant, there are some men and women eating and socializing.
"Mr. Wang, you are really massive, admire and admire. Come, I'll toast you again! ”
"Okay, come, together!"
They have lost count of the number of times they have dried their glasses, but they are still going.
Mr. Wang was dizzy and his face flushed, "I'll miss you, you guys have fun, I'll go to the bathroom." ”
Mr. He said with concern: "Okay, you slow down." ”
The assistant next to him said, "Mr. He, you are too powerful, you can't resist Mr. Wang." ”
After a while, he came back, "Mr. Wang, how is it?" You okay? ”
"It's okay, it's okay. Mr. He, you are really a thousand cups, and you really deserve to be a heroine among women! ”
"Where, where, you are as extraordinary and open-minded as the legend."
"It's over, it's over."
"I'm telling the truth, and I know you're doing it for me! Hey, I suddenly want to go to the bathroom, too. ”
"Okay, okay."
She threw up in the toilet with a pained expression on her face. For the sake of this business, she has to fight to the end no matter what.
After coming back, "Mr. Wang, I just called the waiter to serve us sobering tea." Drinking is drinking, and you have to take care of your body, you say? ”
"Mr. He is really caring."
"It's okay, it's just a gesture."
They talked a lot, and after a long time, the deal was finally negotiated.
"Mr. Wang, then I wish us a happy cooperation."
"Happy working together!" The two shook hands.
Xiang Fei has been on the fifth day of work, and he still hasn't sold a pair of shoes. If you still can't sell on the seventh day of the probationary period, you may not have to go to work.
She is not reconciled, and she must sell a pair with all her strength today.
I have more than enough heart but not enough strength, today is the same as before, only try shoes and don't buy. There were still two hours before she left work, and just as she was about to give up, a man suddenly came in.
Although he was a little surprised, he said decently: "Hello, welcome." ”
"I want to buy a pair for my girlfriend, she likes purple ones, it doesn't need to be too high, help me recommend it."
"You're so good to your girlfriend, I'll recommend you this pair of purple ones, this one is made of cowhide. Simple and sophisticated, it is suitable for every occasion. Then pair it with a quilted leather upper and a patent leather toe for a new colour palette. By the way, this model is currently available in three centimeters and seven centimeters, which one are you going to choose? ”
"How much is three centimeters?"
"Now it's five thousand six."
"So expensive? Alas, help me wrap it up. ”
"Okay, you can come here with me to settle the bill."
Xie Ting came over to help, "I'll help you pack your shoes." ”
After he left, Xiang Fei complained, "I never thought that my first pair of shoes would be sold like this?" ”
"Haha, doesn't it feel like a dog abuse? He doesn't seem to be very rich, so it can be seen that he really loves her girlfriend, so touched. ”
"That's moving? Well, he's going to be able to sell it. ”
Two days later, Xiang Fei sold another pair. Being able to sell it means that there is no big problem with ability, and now you don't have to worry about performance.
I have been working for more than a month, and the commission is not bad, and the salary is considerable. She was happy to death, tired was really tired, but she finally got the reward she deserved.
In a certain company, a woman with full of aura walked steadily, and the person next to her cast an admiring gaze, and she walked into the office.
At this time, an employee came in and handed her the information in his hand.
"Mr. He, this is the customer information you want. Tang Wei, female, 38 years old, is married and has one child. She has a slight habit of cleanliness, pays attention to the taste of dressing, and her hobby is collecting all kinds of famous brands. She has been approached by many companies, but she has not yet decided on a partner to work with. ”
"Okay, got it, you go out first."
This woman's name is He Gui, an independent woman with a successful career, divorced once, and looks like she is only in her early thirties when she is in her forties. The appearance is mature and elegant, and the inside is self-cultivation and bearing.
She thought for a moment, then got up, ready to go somewhere.
When she arrives at the department store, she carefully selects the outfits she will go to meet customers tomorrow in various brand stores. It was enough to buy some nice clothes and jewelry, and a pair of high heels.
"Hello and welcome."
She scrutinized the shoes, looking for a pair that matched her clothes.
But this clerk has been recommending shoes that don't match his clothes at all, the style is bells and whistles, and the color is not stable enough.
"Madam, I think this pair is very good-looking, it suits your temperament, why don't you try it?"
She has long been divorced and is still called his wife? He Gui was a little unhappy in his heart, but he didn't show it much.
"Madam, this pair is new in our store, it sells very hot, you can try it."
"I'll see for myself something else."
However, this clerk doesn't look at her face, and keeps following her, looking at a pair of words to say a few words. She couldn't concentrate on the selection, and she was a little embarrassed, so she took a few casual looks and left.
Later, she went to another store.
"Hello and welcome, is there anything you can help with?"
"I'll see for myself first."
"Okay, call me if you need to."
Xiang Fei was waiting not far from her, not wanting to disturb the guests' selection.