After choosing to become a retail account manager, the resolute supervisor He Yahui took back Qiao Qingye's private seal and business seal as an operating teller. After a day of adjustment of business authority, Qiao Qingye's business system can no longer be logged in.

When I left work in the afternoon, even the fingerprints that entered the business counter were deleted. Qiao Qingye still felt a little sentimental in his heart, after all, this was the post he had worked hard and adhered to every day for nearly three years.

She has learned a lot in three years, has grown into a mature teller who can take charge of her own business, and now she is about to start from scratch in another role, and she is inevitably nervous.

Lu Shuaishuai cried and chirped to help Qiao Qingye pack up his personal belongings, after less than three years of getting along, there was a kind of comradeship between the colleagues at the counter, I saw him saying while cleaning up:

"Little Joe, come back to see us more in the future~"

"Teacher Lu, I'm not leaving my job again, aren't I just moving to the opposite side of you~ Don't be sad, ha~" Qiao Qingye also forced a smile, her heart was not looking forward to lingering.

According to the adjustment of the position, Qiao Qingye's office space has also been transferred from one counter to the exclusive financial management office opposite, counting Xu Yanhe and another financial manager Wang Cailing, there are now three retail staff in the Wenyi Road branch.

The newly transferred retail staff need to go through the pre-job training and qualification certification organized by the branch before they can take up their posts, so Qiao Qingye will be sent to the branch building to participate in a five-day intensive training from the next day.

Qiao Qingye received the training guide email for pre-job training a day in advance, she opened it and browsed it, and instantly felt a lot of pressure!

Because there will be a comprehensive exam after the five-day training, if you pass the exam, you can go to work smoothly, if you fail the exam, you can only wait for the next batch of transfer indicators to continue to participate in the training and exam, and so on.

"The operating system has been taken away, and there is no way to retreat! Therefore, this trip can only succeed and not fail! ”

Qiao Qingye secretly made up his mind, and then continued to look down......

The daily training starts at 8:30 a.m. and ends at 5 p.m. The content of the five-day training includes two parts: the assessment method of retail account manager and the introduction of retail products, and the content of the exam is based on these two parts.

"My God, it seems that every day should not be taken lightly~"

Early the next morning, Qiao Qingye arrived at the training venue half an hour in advance, which was the video conference room of the branch, because the branch advocated "big retail", so many employees chose to transfer jobs, and there were more people who participated in the training in this period, and there were nearly 40 people in the whole bank.

There was a sign-in book at the door of the conference room, and a table sign was placed on every table in the room, and everyone only needed to sit in the right number, which made Qiao Qingye have the illusion of returning to his college days. Instantly, her mood was a little relaxed, because as a top student, she has not had any exams that have made her sad so far.

The content of the first day of the course was the assessment and management method of the retail account manager, which was explained by Ju Hong, the head of the retail department of the branch, who said:

"Welcome everyone who is interested in joining the retail account manager line, today, most of the comrades are transferred from the operation line, maybe for everyone, the assessment and management methods of the retail line are not very clear, so next I will introduce you to the job responsibilities, assessment methods, promotion system requirements, so that you have a more comprehensive understanding of this position, and also have a leading role in the future work.

Of course, the content of today's lecture is a must-take content, because it will be related to the direction and goal of your future work! ”

Hearing Mr. Ju say the word "must be examined", everyone's backs sat up straighter.

Qiao Qingye's previous work, although the job responsibilities were only to do a good job in settlement services and complete some simple "big retail" transformation indicators by the way, the sub-branch's requirements for her and herself were by no means limited to her own work.

Sometimes, she also assists the company's account manager in sorting out post-loan information, helping retail account managers collect personal loan information, and helping sales department supervisors to summarize files and account information......

To put it mildly, it was the branch that gave her the opportunity to learn more about the operation of the bank; It's not good to say, there is no quantitative data assessment in the assessment method of the comprehensive teller, and there is no so-called promotion requirements, so there is really no clear goal for work, what work is in the industry, as long as she has time, she will do what work.

The retail line is different, through Mr. Ju's explanation in the next morning, the 40 transfer personnel present clearly know that each rank means how much task completion rate, all indicators are quantified, and at that time, Qiao Qingye couldn't imagine how difficult these quantitative figures were to complete, simply speaking, it was indeed a clear goal, more work and more rewards!

Finally, Mr. Ju asked everyone,

"Do you know what a retail account manager is? In other words, what's most important to retail people?"

Qiao Qingye looked left and right, everyone looked dazed, and some simply shook their heads.

"Let me tell you, it's a KPI scorecard, each of us has a scorecard every year, and the level of the score directly determines the level of the rank. Of course, only employees with a total score of more than 60 points and the top 20% of the current year have the right to promote their ranks, which should be kept in mind! ”

After listening to this, Qiao Qingye only thought that this was the test center and would appear in the comprehensive exam, but he didn't realize how strict this condition was.

Because no matter how high the assessment score is, as long as it is not in the top 20%, it will not meet the requirements for promotion. Of course, in all walks of life, all assessment systems are not absolutely fair.

The afternoon course was explained by Guo Yajuan, Product Manager of the Retail Department, Guo Yajuan is a midfielder of Qifa Bank's retail business, and her job responsibility is to help front-line retail staff do a good job in product training, as well as to promote the completion of the overall task through the formulation and implementation of assessment methods.

Guo Yajuan has been in the industry for more than 10 years, 170 cm tall, chubby, and her hair is self-curled, all tied to the back of her head; Behind the black-framed glasses, a pair of round eyes, speaking at a steady speed but to the point, known as the "owl".

Qiao Qingye finally discovered in the later contact that this nickname was really justified, because Guo Yajuan was absolutely unambiguous when she stared at the indicators, and many colleagues felt cold behind their backs when they saw her call.

On this day, Guo Yajuan briefly analyzed the specific products in the task indicators for everyone, she said:

"In Qifa Bank, the retail relationship manager is also known as the personal relationship manager, and the main job responsibilities are, as the name suggests, to carry out retail business indicators.

To put it more simply, it is the same as the retail counters in shopping malls, except that banks sell financial products, including bank wealth management, funds, insurance, precious metals, personal loans, credit cards, etc.

Then you need to have a professional degree that has matched the corresponding position, at least you must clearly know what the specific form of the product you want to sell is, and who is suitable for it.

For example, in the bank wealth management system, how many wealth management products do we have in total? What are the rules for each of them? How many days? What is the benchmark for performance? How much does it cost to start? What are the targets invested? What is the risk level? What kind of customers are it suitable for......

What about our funds, insurance, precious metals?

And what are our personal loan entry criteria?

What are the activities of the credit card?

Everyone must figure out this, these are everyone's own jobs in the future, and they are also the guys who eat. Is it clear to everyone? ”

Qiao Qingye listened and wrote hard, she didn't know what Guo Yajuan asked, how could she not be anxious. She turned her head to look at the colleague next to her, and like her, she was also quickly recording in the notebook, because of Guo Yajuan's fast speech, Qiao Qingye saw that the pens of the colleagues around her were about to fly, and the scribbled handwriting was estimated to be understood only by himself.

Guo Yajuan saw that no one responded to her question, so she said:

"Don't be anxious, there will be detailed product learning courses for various indicators from tomorrow. We'll let you get your weapons in hand before you go to war! ”

Everyone felt a little relaxed when they heard this, but when they raised their heads to look at Guo Yajuan's sharp eyes, they couldn't help but hold their breath.