In the next four days of training, the 40 novices who were to be transferred to the post met the teachers of the retail midfield team of the branch one after another.

There are Mr. Hu Die, who is responsible for the bank's wealth management business and deposit task indicators, Mr. Yang Mei, who is responsible for the indicators of fund and precious metal business, Mr. Li Kun, who is responsible for personal loans, Mr. Li Bo, who is in charge of credit card business, and Mr. Guo Yajuan, who is responsible for the insurance business indicators that I just let you see yesterday.

Each teacher is responsible for a corresponding indicator, after learning, everyone here has a preliminary understanding of various financial products, and Qiao Qingye already has a preliminary product framework in his mind, which may be one of the skills of Xueba, she can build a product tree in her mind, and then put each product in its proper position.

Of course, in order to become a qualified retail person, it is not enough to understand the product, but also to have the ability to identify and maintain customers. In this regard, the branch also invited Tian Tian, general manager of the private banking department, to share his work experience.

Tian Tian has been in the bank for 10 years, starting as a front-line wealth manager, and after years of experience, he has grown step by step, and was exceptionally promoted to general manager of the private banking department when the branch established the private banking team last year.

Qiao Qingye has seen her name, and often appears in the email of "good news" of performance, according to Guo Yajuan, Tian Tian always ranked first every year when he was a financial manager, and he has rich practical experience.

"Wow~"

Qiao Qingye heard everyone's uncontrollable exclamations, and followed everyone's gaze to the door, only to see a woman wearing work clothes, but unable to hide her graceful figure, and was shocked to walk in from outside the door. Her hair is meticulously combed, her eyes are clear and bright, her long eyelashes tremble slightly, her fair and flawless skin floats two peach-like crimson under the gaze of everyone, her delicate lips like rose petals smile slightly, and two small pear vortices float, which makes the whole person bright and lovely.

"It's so beautiful~"

"Tsk~"

There was a burst of agitation at the scene, is this Mr. Tian? So young? The girls looked envious, and the boys praised it.

"Hello everyone, I'm Tian Tian from the Private Banking Department, and I'm very honored to be here to communicate with you."

Tian Tian's voice was gentle and beautiful, and her Mandarin was a little charming. Qiao Qingye felt that God was too unfair, this girl looked too perfect to find a single flaw.

"I've been in the industry for 10 years, so I'm probably older than everyone in this room, and I grew up in retail. So today I would like to share with you some of the experiences I have summed up in my years of work, hoping to help or inspire you.

In the process of sharing, you can interrupt at any time if you have any questions, and you may have different sparks in your thinking during the discussion......"

Before Tian Tian's voice fell, a male colleague raised his hand high, wanting to ask a question. Tian Tian made a "please" gesture with his hands:

"Mr. Tian, are you married?"

"Hahaha......"

Everyone was amused by him, this person was really direct. Tian Tian also smiled slightly, the smile was intoxicating, and Tian Tian motioned for him to sit down.

"This comrade, this topic is not within the scope of today's discussion~"

Tian Tian paused, calmed everyone's voices, and continued:

"I also hope that everyone can remember that in the future work, try not to let personal emotional problems affect their work status. Because we are doing customer service work, working with emotions, then customers will feel very bad~"

If the same words were said by Guo Yajuan, it would probably be very serious and terrible, but Tian Tian still made people feel so refreshed when they said it.

Next, let's move on to the topic, how to identify and maintain customers?

Identifying a customer is for an unfamiliar customer or a customer who comes to the door, how can we quickly identify the attributes of this customer?

Generally, we will first make the first judgment from the customer's dress, demeanor and conversation, and see what level of customer he will be;

Then, according to the communication with the customer for KYC, to understand his work and family situation, to understand his asset status comprehensively, to understand the customer, we can explore what needs he has, so as to configure the corresponding product ......"

At this time, a colleague raised his hand, and Tian Tian stopped and asked her to speak.

"Mr. Tian, I have a puzzle, I always think that we communicate with customers just to sell products, it's too utilitarian, I can't get over that hurdle in my own heart, I feel like I want to pit customers......"

After listening to her, many people nodded along with her, and it seemed that everyone had the same confusion.

"Thank you for your question, in fact, as retail staff of the bank, we do have to pass our own level before we can pass the customer's level. Like everyone else, I had this struggle when I first started doing retail.

At that time, I felt that in order to complete the task, I was reluctant to try my best to sell products to customers, and even felt that my work was very low-end;

After some things, I finally understood the meaning of my work, which is not to sell products to customers in order to complete performance, but to help customers resist unknown risks and do asset planning, our work is very meaningful and high-level.

Because each of our financial products has its own special attributes and can solve different needs, we do not sell products for the sake of selling products when we serve customers.

But when you have a clear understanding of the client's actual situation, you know that he is indeed facing some risks in a situation like this, and our financial tools can solve his problem, you will feel that you are doing it meaningfully and correctly!

So, it's really important to identify the customer, you have to know what he needs. ”

"Whoa......

The venue was silent for a moment, and spontaneously burst into applause. Tian Tian's words deeply touched everyone's hearts, this is the so-called professionalism, reflecting the height of bank work, so that everyone can find a sense of professional pride.

"You can learn that in foreign countries, an investment consultant can help a high-net-worth family make investment plans for a lifetime, just like a financial housekeeper, and when he retires, his children will continue to serve the family in his place;

This profession is called a private banker, and it can be passed on.

It's important to position yourself in your profession, and your happiness and sense of accomplishment comes from the recognition you have of your work. Banker，or saler？ The choice is yours~"

After Tian Tian finished speaking, everyone was so excited that they forgot the strict assessment methods, complex product systems, and even the upcoming comprehensive examination that they talked about a few days ago.

There is something shiny in everyone's eyes, which is a recognition of the position and a thirst for more professional knowledge!

"Whoa......

The applause at the venue lasted for a long time, and there was no doubt that Tian Tian's sharing greatly aroused everyone's enthusiasm for work, and some voices were raised in the crowd:

"Mr. Tian, let's talk more!"

Tian Tian nodded slightly, pursed his lips and smiled, the pear vortex was full of confidence and professionalism. Next, I shared some tips for maintaining old customers, and everyone felt that they benefited a lot.

……

The comprehensive exam ended successfully, and when Qiao Qingye wrote the last stop perfectly, the bell for the end of the exam suddenly rang. Just like when they were students, everyone handed over the test papers to Guo Yajuan one after another, and walked out of the venue in order.

During this trip, Qiao Qingye gained a lot, and felt that he had greatly improved his professional knowledge and professionalism, and secretly made up his mind while getting off the elevator that he must become a person like Mr. Tian. Just as I was thinking about it, there was a noise in my ears:

"Mr. Tian is really amazing, he has achieved the position of the boss of the private bank department at the age of 32~"

"Yes, yes, and she's so professional and beautiful~"

"Hey, I heard that she has a very close relationship with President Wang, so she was exceptionally promoted."

"Oh~~ Sure enough, appearance is king......"

"Ding Dong~"

The elevator opened, Qiao Qingye walked out of the elevator quickly, she was a little angry, why should a beautiful woman be criticized even if she has outstanding ability. She must not have imagined at the time that such criticism would also be faced by her in a month.