In the general manager's room, Lin Yun frowned and listened to Lin Yao's words, her first reaction was anger.

"I left Mr. Wen's affairs to you because I trusted you, and you reciprocated my trust like this?"

So, is she to blame for the quality problems of the product?

In the face of Lin Yun's monstrous anger, Lin Yao seemed very calm, and she explained unhurriedly: "This batch of goods was shipped a year ago, and it was busy during that time, sometimes five batches of goods were shipped a day......"

Lin Yun interrupted her angrily, "Is busyness the reason for your mistake?" If you don't have the ability to handle these orders properly, you can distribute them to someone else! ”

Lin Yao realized that there was a bit of a problem with the direction of her explanation, but what surprised her even more was that Lin Yun had just recruited some new employees and was planning to divide the orders in her hands?

Who wants to make wedding dresses for others all the time?

She doesn't want to anyway!

Lin Yao was still calm and calm, and said lightly: "What I want to say is that I asked the manufacturer to send us the shipping sample, and I will forward it to Mr. Wen." Wait until Mr. Wen confirms that the shipping sample is okay, and then I let the factory ship it. As a result, more than half of the goods received by Mr. Wen were cracked to varying degrees. ”

For these situations, Lin Yun is informed, and there is no problem with the process.

The shipment sample was confirmed by Mr. Wen, and there was no problem.

However, many of the goods Mr. Wen received had quality problems......

Lin Yun was stunned for a moment, but quickly came to her senses, and she was surprised: "You mean that the manufacturer deliberately sent cracked products to Mr. Wen?" Why would they do it? Don't try to run away from ...... as soon as you have a problem"

The quality problem must be on the manufacturer's side!

As for why they did this, Lin Yao didn't know at the moment, and the manufacturer might not want her to know!

"Wait!" Before Lin Yao could speak, Lin Yun thought of a more important question! "What did Mr. Wen say? Did you make it clear to him that it's none of our business? ”

Since there is a problem with the goods exported from Lingyun, how can it be "none of our business"?

The person who keeps saying "since there is a problem, you must have the courage to take ......" and "don't think about escaping when you encounter a problem" doesn't seem to be her!

Instead of saying something like "it's none of our business" to the customer, Lin Yao said to Mr. Wen, "Since the problem is ours, we will definitely be responsible to the end."

That's a real headache!

Lin Yao swallowed the words back into her stomach, and she pondered: "At that time, Mr. Wen was already very angry, and he asked me, 'There is such a serious problem, how dare I place another order for you?'" So I had to reassure him first and tell him that we would take care of it for him.

I also told him that we now have a professional quality inspector and can inspect the goods for him in the future to avoid this kind of problem from happening again. Mr. Moon accepted my offer and he would ask the secretary to send us an email later. ”

Lin Yun only then really realized the seriousness of the problem!

If Lin Yao doesn't handle it properly, Mr. Wen may never cooperate with them again!

Fortunately, Lin Yao is not Zheng Yuning, otherwise......

Lin Yun's face changed, and he blurted out, "It's okay, it's okay, you did it right!" The most important thing for us is to stabilize Mr. Wen, and then, the manufacturer's side...... If you can't figure it out, Edward and I will go over for ourselves! ”

Lin Yun's attitude changed so quickly that it was staggering!

However, this is fine, Lin Yao secretly breathed a sigh of relief.

By the way, she just said "Edward and I ......", could it be that they reconciled?

Lin Yao's gaze has always been very straightforward.

Lin Yun smiled at her a little embarrassedly, "Don't look at me like this, we, I mean it's not easy for me and Edward to get together, and our relationship for so many years ...... Ahem, Edward told me that day that he was already tired from wearing a mask to deal with others every day, and only in front of me would he automatically remove his disguise......"

Lin Yao couldn't believe her ears!

The man automatically took off his disguise in front of her, revealing his violent and murderous side, so that he could also be forgiven?

And Chairman Qin's family's attitude towards Mr. Lin is also very indescribable, so that they are all reconciled as before, instead of escaping the fire pit early?

This forbearing, tolerant, and compromised little woman is really the domineering queen in her mind?

Lin Yao suddenly doubted, maybe she was really too young to understand what true love was?

Hey, what's this called!

However, the husband and wife are harmonious and beautiful, what can she say with a miscellaneous person?

I saw Lin Yao standing there stunned, like a piece of wood.

Lin Yun waved his hand a little impatiently, "Okay, okay, then you can deal with it, if Mr. Zhuang refuses to admit it, you can tell me again." ”

At least at work, Lin Yun was still able to carry it clearly, and Lin Yao left Lin Yun's office satisfied.

The next thing she had to do was to call the person in charge of the factory, Mr. Zhuang.

******

Mr. Zhuang's factory specializes in the production of various automotive combination switches, ignition switches, automotive rearview mirrors and other products.

On the other end of the phone, Mr. Zhuang smiled and asked, "Xiaolin, hello, has the customer placed a new order?" ”

Lin Yao didn't expect him to ask like this, and he didn't know if he really had absolute confidence in his own products, or if he deliberately said so and bluffed.

She smiled bitterly: "Mr. Zhuang, I wanted to urge the customer to place a new order today, but the customer came to complain, and he said that there was a problem with the quality of the goods he just received!" ”

"What?" Mr. Zhuang's voice immediately raised several degrees, and he said in disbelief: "How can there be a problem with our products?" We sent samples before shipping, and you didn't say that our products were not good. ”

Mr. Zhuang had sent samples before shipment, and the goods were shipped only after confirmation by the customer, which was indeed a good excuse for him to evade responsibility.

And he opened his mouth and closed his mouth "you" and "we", which clearly means that this batch of goods has been sold in both silver and goods, and he is not responsible for leaving the factory?

Lin Yao's heart was a lot colder, and she sighed lowly, "I don't believe it either, I have always told customers that Mr. Zhuang's factory has made original equipment for many domestic automobile factories, and their product quality is very reliable, and Mr. Zhuang himself is also very friendly, no matter what problems we encounter, we can always answer them patiently."

I also told him that if you want to complain, you have to have evidence, and then he really went to find evidence, saying that it was sent to me before work today.

Mr. Zhuang, this customer is a big customer of our company, and we finally won the opportunity to cooperate with him. At present, he purchases a lot from other manufacturers, usually a few cabinets and a few cabinets of orders, and the most rare thing is that he pays exceptionally refreshingly. To be honest, there may not be one in a hundred customers who are so talkative.

He shouldn't have said this for no reason, or you should check the situation in the factory first, in case he really comes to complain, we should be prepared, right? ”

Mr. Zhuang can not admit the account, but the good customers who are one in a hundred will have nothing to do with him in the future.

For slick businessmen, the most effective means is to lure them into making a profit.

Mr. Zhuang really ate this, his attitude immediately changed 180 degrees, and he started haha, "That's it, then I'll ask first." Thank you, Kobayashi. ”

Next, Mr. Wen's company sent a lot of photos of cracked products, which looked shocking.

After Lin Yao forwarded these photos to Mr. Zhuang, he still didn't admit it, "It's impossible, we all shipped the goods after passing the inspection, and there are still some goods in our factory, and we didn't find his feedback." ”

Isn't this self-deception, opening your eyes and telling nonsense?

Lin Yao said meaningfully: "Oh? Really? ”

"Of course!" Mr. Zhuang defended: "Our company is a contract-abiding and trustworthy enterprise, how can we sell goods with quality problems to you?" We have encountered this situation before, and the products that were good when we left the factory were broken when they arrived in the hands of others! I have a suggestion, you can ask the shipping company if this shipment is broken on the way. Otherwise, it's the brutal handling of the workers on the customer's side, right! It must be so! ”

It is said that the highest level of self-deception is to deceive oneself, and this Mr. Zhuang's realm is obviously very high.

However, in Lin Yao's opinion, his remarks are simply full of loopholes!

Lin Yao didn't laugh angrily, "First of all, these products are not sent in a slippery past, there are several layers of packaging inside and out, if it is a problem that occurs during transportation, these cartons and carton packaging should be damaged, right?"

However, the inside and outside packaging are all intact, which means that it cannot be a problem during transportation!

Secondly, the common denominator of these products is the cracking of the cast aluminum shell.

As we all know, aluminum is a relatively soft material, easy to deform, and not easy to crack. If, as you say, these products are good when they leave the factory, then I would like to ask the customer what can be done to crack the aluminum shells of these goods without deforming, and at the same time keep the plastic parts as new?

So, it can't be cracked at the customer's place either.

On top of that, they only brought the goods yesterday evening, and it's been less than 24 hours now!

How could they have broken tens of thousands of ignition switches in such a short period of time?

And the money is all paid, why would they destroy what they bought at a great price? ”

In short, the only possibility is that the shipment was faulty before it left the factory!

"This ......," Mr. Zhuang hesitated, "That, I asked the factory, and they said that there was a little bit of a fine crack before leaving the factory, and if you don't pay attention to it, you can't see it at all, and it won't affect the use...... I'm sure he's only a handful of cracks, and it can't be tens of thousands of them as he says! ”

It can be seen that defects have been found in this batch of goods before leaving the factory, but they still shipped them......

These ignition switches cracked before they were loaded, so it didn't affect the use, who believes?

The point is, who would dare to use it?

Lin Yao looked serious and said: "I asked the customer if it was an individual case or all, and he said that more than half of them were cracked, and those that were not cracked also had cracks, as if they would crack at any time."

I asked him how he could prove this, and he said that although it was a bit of a trouble, he would return all 50,000 ignition switches, so that the truth would soon come out. ”

Mr. Zhuang was speechless, and he could not find any reason to cheat.

In this round of PK, Lin Yao won.

However, when it came to the subsequent return processing, the negotiations were again at an impasse.

Payment + round-trip freight + foreign labor cost + foreign taxes and fees...... Added together, it reaches a staggering number.

Needless to say, this batch of goods is encouraged by national policies when exporting, and the procedures are relatively simple, but to return these defective products that are no different from scrap copper and rotten iron, it is necessary to go through a series of import-related procedures.

Returns are not only costly, but also time-consuming and laborious......

And the defective products returned have almost no value except to prove that the customer is true!

Mr. Zhuang was instigated.

Then, instead of actively dealing with it and solving it head-on, he resorted to evasion, and gradually, he even answered the phone from time to time, trying to escape the problem in this way.

Lin Yao had to ask Lin Yun and Chairman Qin to come forward to solve the problem.

It is not yet known how it will end, but the process is destined to be long and painful.

No matter what kind of problem, if it can be solved before leaving the factory, try to solve it before leaving the factory, or solve it before exporting, and when the goods go abroad, it is no longer a question of whether you can make money, but a question of whether you can afford to pay for it!

The occurrence of this incident also sounded the alarm for Lin Yao!