Lin Yao and Jian Wen went to New World Foreign Language School together to register for classes a few years ago, Lin Yao enrolled in Spanish, and Jian Wen enrolled in Business English.

Girls like to be in company no matter what they do, and the two of them deliberately set the same class time so that they can learn a foreign language together.

In fact, there is no need for Jian Wen to say, Lin Yao will also adjust the time and go to New World Foreign Language School with her after work, but Jian Wen will always confirm with her in advance.

Lin Yao couldn't appreciate her way of doing things in detail.

It's just that today's work is not destined to be so smooth--- Lin Yao received a complaint call from Mr. Wen.

This is the first complaint she has handled since she stepped into the workplace, and it is also a major crisis she has encountered since joining Lingyun!

The reason is that some of the products in the batch sent to Mr. Wen a few years ago had serious quality problems.

Mr. Wen is currently the largest customer of Lingyun Industrial, and he purchases a lot of products, but the products he purchases are extremely varied, including almost all the parts of a car except glass and tires, and what he needs is dozens of parts for different models.

It is worth mentioning that Mr. Wen's procurement method is very distinctive.

First of all, he has always adhered to the principle of not putting all his eggs in one basket, and he will find more than two suppliers to purchase each product at the same time.

In this way, the orders allocated to each factory are not large.

Secondly, he never uses the original factory number (OE number) or other international numbers, and the part numbers he provides to each factory are made up by himself, and they are all different. In other words, the same product, from different manufacturers, will have different numbers.

Just Lin Yao's hands are dealing with it, and there are hundreds of suppliers who supply Mr. Wen, so you can imagine how complicated it is.

This is also the reason why every time Mr. Wen asks Lin Yun about the progress of such and such a product, Lin Yun is always confused.

Lin Yun did not ignore Mr. Wen's order, in fact, she often asked Lin Yao about the details of Mr. Wen's order. However, the types of products purchased by Mr. Wen were too complicated, there were too many suppliers involved, and the process was too cumbersome, so she couldn't figure it out, and she couldn't even paraphrase it clearly, so in the end she could only ask Mr. Wen to ask Lin Yao directly.

After the goods arrived at the destination, Mr. Wen's employees found that the surface of these products had cracked problems, and the proportion of cracks was very high.

Even if there is no cracked product, there are many subtle cracks, and there is no guarantee that cracking or other more serious problems will not occur when loading the vehicle.

In other words, this batch of ignition switches worth nearly 100,000 meters cannot be used at all!

Mr. Wen has always been anxious about the manufacturer's urgency, and the payment is particularly timely, as early as before the goods are loaded on the ship, he paid all the money, and stared at Lingyun to pay the manufacturer.

This was his kindness, but the kindness was not reciprocated, and he received such a batch of goods.

Mr. Wen was so disappointed, or angry, he asked Lin Yao repeatedly, "Why~?" Why is this ~like this~? ”

Mr. Wen's batch of goods, from the initial contact, inquiry, bargaining, sampling, contract preparation, booking, customs declaration, shipment...... It was all handled by Lin Yao, and now that there is a problem, she must have to solve it.

Lin Yao knew the terms of the contract well, she thought about it for a while, and quickly gave a suggestion.

"In the event of such a serious quality problem, we should claim compensation from the manufacturer, but we need to show the manufacturer evidence. Now I need you to count the number of products with cracking problems, and take pictures to send to me......"

Speaking of this, Lin Yao suddenly thought of an important question: Will Mr. Wen send an email?

Even if he doesn't, there will always be someone in his company who will, right?

Since he didn't protest, then there is no problem, right?

Lin Yao paused for a moment and continued: "Then you can have someone make a list of various expenses, and we will come forward to negotiate with the manufacturer and file a claim with them." ”

Mr. Wen understood what she meant and filed a claim for the maximum loss, but it was not necessarily how much the manufacturer was willing to bear.

I'm afraid that the situation is not optimistic......

Mr. Wen did not answer.

Lin Yao affirmed: "Don't worry, since the problem is ours, we will definitely be responsible to the end!" ”

"I don't want to make such an ugly~, but why would they sell me such a thing~? And you guys~, hey! ”

Mr. Wen sighed, and finally couldn't bear to be too embarrassed, but his tone was very heavy, "There is such a serious problem~, how dare I place another order for you~?"

Xiaolin~, why don't you tell me how you can avoid this kind of problem in the future~? ”

Lin Yao really thought about such a problem, but she was so busy that her feet did not touch the ground, and it was not easy to ensure that her work did not go wrong, and she also wanted her to ensure that there were no quality problems with the goods sent by the factory, which should be impossible, so she suggested that Lin Yun recruit quality inspectors.

Thinking of this, Lin Yao said: "Mr. Wen, our company has now increased manpower, and there are full-time quality inspection personnel, we can send someone to the factory to inspect the goods in the future, and we will pay after confirming that there is no problem with the goods." ”

Mr. Wen was a little noncommittal, "That's it~?" ”

In fact, he didn't agree with it in his heart.

How many types of parts are there in a car? How many industries are involved in these parts?

Lin Yao may not be clear, but he is very clear.

If Lingyun recruits technicians from all walks of life, it is simply unrealistic.

Does it make sense to let people who don't understand electronics go to the factory to accept electronic products, or let people who don't understand chemistry to accept chemical products?

What's more troublesome is that if there is a quality problem in the product after acceptance, wouldn't it be more difficult to deal with?

Lin Yao understands Mr. Wen's concern, with the scale of Lingyun Industry, it is impossible to establish a comprehensive and powerful quality inspection department, but it is man-made!

Lin Yao told her own ideas, "My suggestion is that when you send samples in the future, you can send one or two more to stay with us, and after the new product is completed, let the quality inspector take your samples to the acceptance of the manufacturer's products."

Sampling or full inspection is up to you, if you find that the manufacturer's mass production of products does not match the sample, you can let him take a picture for you to confirm, if necessary, you can also resend the sample to you, confirm the delivery of the goods. ”

In this way, at least more than ninety percent of quality problems can be avoided!

International trade is not difficult to say, it is not easy to say simple, although the quality problem is a small probability event, but all foreign buyers will encounter similar problems.

The key is how to solve the problem and whether it can be solved properly.

Lin Yao's proposal made Mr. Wen's eyes suddenly light up, "Ah~can~." "You can try.

Lin Yao thought for a while and added: "As for those precision instruments or chemical products, we can't control them by our own ability alone, but we can contact domestic research institutes......

Mr. Wen agrees with this, "Yes~! This way~! "It's not a problem to spend money to solve!

Lin Yao's suggestion dispelled Mr. Wen's concerns and made most of his anger disappear.

Lin Yao turned the topic back again, "Then next, let's solve the problem of this batch of goods first." ”

Mr. Wen approvingly: "You are very organized~, so ha~, Xiaolin~, my secretary~ will take pictures of these cracked products and send them to your mailbox~." You send these photos to the manufacturer first~, see what they say~, how to do it~, and then we plan to deal with it next~. ”

Mr. Wen usually uses fax or phone to contact, and Lin Yao thought that his company was very primitive and did not even have an email address.

Lin Yao smiled and said, "Okay! When I receive the email, I will send it to Mr. Zhuang and ask him to give us an explanation. ”

"Then let's do this~!" Mr. Wen chuckled, "Before getting off work~, I'll call you again~." ”

Mr. Wen rarely urged her to do things, which shows that his patience was running out.

Lin Yao couldn't help but smile bitterly, "Okay, you are welcome to call at any time!" ”

From Mr. Wen's angry phone call to his hanging up with a smile, Lin Yao spent about ten minutes, but he didn't have the slightest hint of relaxation, because this matter was not over, but had just begun.

There are serious quality problems in the products, and customer complaints and claims are ...... These are simply not what she can cope with as a merchandiser.

Lin Yao decisively asked Lin Yun to report the situation.