Mr. Zhuang seems to be very easy to speak, but in fact, he is not, otherwise why has more than half a month passed since the complaint about the quality problem, and there is still no substantial progress?

It's not that the two bosses are unwilling to contribute, but that Mr. Zhuang's level of Tai Chi is too high.

If Lin Yao only handled Mr. Wen's complaint with the mentality of trying it out before, then when Mr. Wen offered to bear all the expenses incurred by his side, all this changed.

Mr. Wen made concessions, which not only reduced the difficulty of negotiations, but also cut off Lin Yao's retreat. Next, her negotiations with the manufacturer can only succeed and not fail!

To this end, Lin Yao first called the students who specialize in imports and consulted in detail about the import process and related costs.

Then, she went through all the questions that Mr. Zhuang might ask and how to deal with them in her mind.

After doing all this, she dialed Mr. Zhuang's mobile phone.

Her phone was answered quickly, which was a good start.

"Oops, Miss Lin! Is there any news from the customer's side? ”

When Mr. Zhuang spoke, he was still smiling as usual, and his attitude was very good, but what he said made people quite speechless.

Lin Yao always felt that listening to the meaning of his words, it was as if he had suffered an injustice, and now he was waiting for the vexatious customer to bow his head to him and admit his mistakes and wash away his grievances.

In other words, what is his such bullish reliance?

Could it be that the defective products have been shipped away, and the money has been pocketed, and the customer has nothing to do with him?

No wonder Mr. Wen insisted that if the problem was not resolved, he would no longer consider cooperating with him.

"The customer said that he would not consider continuing to cooperate with you until the problem of that shipment was resolved." When Lin Yao said this, he paused, and asked rhetorically, "Then have you thought about how to deal with it?" ”

Mr. Zhuang was stunned, as if he was pondering the authenticity of Lin Yao's words, "Did the customer really say that?" ”

"yes!" Lin Yao sighed, "Originally, I didn't want to rush you, but recently, customers have placed a lot of orders, but they didn't give you there." I didn't think I was so weird, so I asked him, and that's what he told me. So, I had to call and ask if you had any good proposals over there. ”

"That's it, but ......" Mr. Zhuang tried to defend: "We have been making electric fire switches in our factory for many years, and we have been making original supplies for XX cars and XXX cars, do you understand what I mean?" The quality of our products is absolutely reliable! ”

Lin Yao didn't expect that at this time, he would still be able to say such words to cover his ears and steal the bell.

She pointed out sharply, "You have also seen the photos sent by the customer before, and I originally wanted the customer to send more samples, but he said that he is going to ship all 50,000 ignition switches back to you, if you don't believe it, you can always go to his side to have a look." ”

"This ...... How is that possible? Mr. Zhuang is still defending himself, "We have been in business for almost 20 years, and we have never encountered this kind of problem, and we are a contract-abiding and trustworthy enterprise, so it is impossible to send bad products to customers." ”

How did he hear what he said, how did he feel wrong.

Because they are "contract-honoring and trustworthy enterprises", their products must be good?

Because they are "contract-honoring and trustworthy enterprises", if there is a problem with the product, it is definitely not their problem?

Because they are "contract-abiding and trustworthy enterprises", even if there is a problem with the product, the customer should find the reason from the shipping company, from the freight company, or from his own company, anyway, not their reason?

Lin Yao heard for the first time that the signboard of "Contract-honoring and Trustworthy Enterprise" can still be used like this!

What an eye-opener......

"Of course I trust your company, otherwise I wouldn't have had to call you again." Lin Yao followed his words and said: "So as a 'contract-honoring and trustworthy enterprise', how will you generally solve similar problems?" ”

This can be regarded as an anti-general army.

Mr. Zhuang's tone was a little weaker, and he asked, "What does the customer mean?" ”

Lin Yao said: "I asked the customer's opinion, and he said that as long as this batch of goods is solved and he is compensated for a new batch of qualified products, our cooperation will continue in the future." And ......"

She paused for a moment and spoke again, "If you agree, he will arrange for the defective goods to be shipped by sea as soon as possible, but you will have to bear the costs." ”

"You mean, returns?" This surprise came too suddenly, and Mr. Zhuang was a little unsure, "So, I don't have to give him money?" ”

It is obviously much easier to compensate for a shipment than to lose money outright.

For an enterprise, especially a private enterprise, whether it can gain a foothold or grow in its behavior is not how many fixed assets it has, let alone how much inventory it has, but whether the "cash flow" of the enterprise is sufficient.

It's like the blood that flows through an organization, without which it can't survive.

According to Mr. Wen's previous claim, the purchase price of nearly 100,000 meters, plus 340% of the customs duties, and the total cost of 00 yuan, totaled more than 150,000 meters of rice, equivalent to nearly one million Chinese dollars, which discouraged Mr. Zhuang.

Returns and exchanges are different, the manufacturer's products are not made out of thin air, they have their own downstream suppliers.

When encountering this kind of problem, he can completely press one level at a time, and compress his own losses infinitely, or even reduce them to zero.

"Mr. Zhuang, no one will joke about returns and exchanges." Lin Yao's tone was calm and determined, as if expounding an objective fact, "The customer originally didn't agree to deal with it like this, but I finally got him to agree to return the goods." ”

Mr. Zhuang was still a little worried, "That's ...... How much is the sea freight? ”

There's a small catchhole in his statement: the costs aren't just about sea freight.

If he doesn't make it clear, it's hard to say whether he will admit it.

Lin Yao already knew this, "The sea freight plus the domestic operation fee is about three to fifty thousand Chinese dollars. ”

Thirty or fifty thousand Chinese dollars, not too much to say less, but originally to compensate nearly one million Chinese dollars, in comparison, this amount of money is simply too small.

Mr. Zhuang's tone was a little hesitant, "Well, let me think about it again." ”

Inevitably having a long night of dreams, Lin Yao took another dose of fierce medicine, "If you are sincere and refreshing, I will be more sure to persuade him to bear the expenses abroad, I guess you also know that those are the big ones!" ”

"Good, good! I agree to the exchange! As if worried that Lin Yao would regret it, Mr. Zhuang made a decision almost immediately, "Then Miss Lin will help solve the foreign expenses." ”

Inadvertently, another hole was dug for her.

"I'll do my best." Lin Yao avoided his language trap without panic, and prompted: "Don't worry, with this customer here, you still have to worry about whether this money will be earned back?" ”

Waste time and energy on calculating her, it's better to spend more effort to catch customers!

"I believe in you!" After a moment of silence, Mr. Zhuang said sincerely: "Thank you!" Miss Lin! ”

The three parties finally reached a preliminary agreement on the issue of compensation.

After Lin Yao hung up the phone, she first reported the progress to Lin Yun, and then couldn't wait to write an email to Mr. Wen to tell him the good news.

Well, that's not good news for Mr. Wen, after all, according to this treatment, he still has the most to lose among the three parties.

Perhaps the only party that really suffers.

******

In the blink of an eye, it was time to get off work, and the others left one after another, but Lin Yao was in no hurry to go home.

Mr. Wen's efficiency has always been very high, and it won't take long to ship it back to China from Southeast Asia, Lin Yao estimates that she will soon need to deal with "imported goods".

Until then, she had to comb through the information she consulted and make sure it was repeated.

The import declaration process refers to the process that needs to be handled when importing goods, including signing an import agency contract→ handling relevant licenses→ arranging payment→ foreign shipment → review, import documents → document replacement→ three inspections and commodity inspection→ customs declaration pre-recording→ customs value review→ payment of taxes→ customs inspection→ release of goods→ delivery →of animal and plant inspection and quarantine→ delivery to the warehouse→ settlement documents are retained → completed.

They ship first and then return the goods, which is different from ordinary imported goods, there is no need to pay and pay import duties, but they need to return the previous export tax rebate if they have already processed the tax refund.

So, what are the precautions for importing goods?

1. All documents such as import documents (packing lists, invoices, trade contracts) must be consistent with the actual goods

2. The name of the goods on the packing list, invoice, trade contract and other documents must be the same, and the actual name of the goods must be consistent

3. The weight and volume of the goods on the packing list should be consistent with those on the bill of lading, and should be consistent with the actual goods.

……

After careful research, Lin Yao found a new problem, the shipment to Mr. Wen a year ago contained other products.

How to prove to the customs and other authorities that the returned goods come from the original export of the goods, and not other items that are not clear about the origin of the goods?

Therefore, she also needs to discuss with senior import and export companies how to deal with this batch of returns and exchanges to avoid unnecessary troubles and losses.

Details determine success or failure, Lin Yao knows that in dealing with the matter of return and exchange, she must be cautious, and repeatedly analyze and confirm every detail of the problem until it is foolproof.

If the problem of returns and exchanges cannot be properly resolved, it will not only become a mustard between Mr. Wen and Ling Yun, but also a big stain on her career, and no amount of credit can erase it.

On the contrary, if this matter can be satisfactorily resolved, the prospects for cooperation between Lingyun and Mr. Wen will be broader and better.

She really felt that success or failure, glory or shame, and how the future would be in her hands at this moment!

Lin Yao stood in front of the floor-to-ceiling window, looking at the last rays of sunset in the sky, and a light smile gradually appeared on her lips.