"When I hired you, you weren't at this level of communication!" Su Wuxi looked at Yang Yang, who was very self-blaming, and couldn't help but comment, when she first entered the door, he thought that this matter was not too big of a problem.

But after hearing this, even the leader made her angry, let alone a victim.

Yang Yang was also very aggrieved, and explained bitterly: "There is really no way, if I am asked to promote the product to a person who trusts us, I am willing, but she shows distrust of me and attacks me everywhere, how can I be patient?" ”

"The customer is God, and since we want to earn each other's money, we must start from the other party's point of view."

Su Wuxi admired Yang Yang's strength very much, but as the leader of the company, she still had to find a way to suppress this matter from the interests of the company's overall situation.

Returning to the consumer, she half-crouched down to meet eye level with the man sitting in the chair wiping her tears.

In the gentlest tone, he said patiently: "Before I came, the staff on our side had a problem with your communication attitude, I have already reprimanded him, and he will be punished, so please trust us again and accept our treatment plan, is it okay?" ”

"I don't care, anyway, I will definitely not buy your products again, didn't you just say that you will compensate me regardless of the results of the inspection? Then compensate me now. ”

Su Wuxi frowned slightly, as the leader of a newly established company, she knew best how much money was on the account.

If it is found that their company is innocent this time, then at most it will only be good to compensate the lady for some travel expenses and condolence money, but if this continues to be wronged, the company that sells substandard products will definitely face huge compensation, and even be revoked by the relevant departments and even fined.

If it really comes to this, then their company will be dead.

If they don't cherish the power to make decisions when they are in their hands now, let alone expect that when someone else comes to slaughter their fate, someone will show mercy to them.

Thinking that the foundation she had worked so hard to build was about to be ruined, she wanted to work hard to launch new products during the day.

Su Wuxi's tone of speech suddenly softened, and he moved forward to get closer to the consumer, and said in an extremely sincere tone: "As long as you are willing to cooperate with us to find out the truth, I promise that the cost of cooperating with our investigation will be higher than the cost of compensating you, are you willing?" ”

At this moment, the female consumer was very excited and said: "I don't want any compensation, just give me compensation directly, and I don't want more than 500,000 yuan." ”

When Su Wuxi heard this number, her temples jumped suddenly, thinking that she was going to break her leg for hundreds of thousands of sponsorships, but now a consumer can take the money away by holding some trumped-up charges on her head.

Do you think that their company is still very new, because it is too weak to establish a reputation, Su Wuxi clenched his fists, and absolutely did not allow others to bully him like this.

"This young lady, we can't meet your claim for such a large amount of damages, but the court may be able to give us a fair ruling, what do you think?"

"What do you mean? If such a thing still goes to the court, do you want my disfigurement to be known to everyone? ”

After a few rounds of communication, Su Wuxi understood that this girl was also a very hot-tempered person, and if they wanted to fight hard like this, I am afraid there would be no result.

She let out a long sigh and said, "As long as you tell the doctor about the situation, those angels in white will not favor us, but if you insist on not believing me, or even the public authorities, I am afraid that there is no way to carry out such negotiations." ”

Before she could give the customer a chance to repay, she looked tired and said, "Yang Yang, this customer has been very hard to come from afar, you go and arrange a room for her." ”

"You want to imprison us, so I won't accept the weasel's kindness to the chicken!"

Su Wuxi was a little helpless in the face of this victim with paranoia, and what was coaxing in his mind was the voices of all sides, this was once the company he fought day and night, but now he suddenly had the idea of escaping.

"What century is it? What good will it do us to imprison you like this? ”

But consumers can't listen to these words at all, she thought she was going to be disfigured because her face became covered with red rashes, so she was in a very bad mood, so now that she is sure that this company is a black-hearted company, there is no way to change this idea.

The female customer saw that the discussion was fruitless for a while, so she picked up her bag and wanted to go out, and at the same time put down a cruel sentence: "I am also a fair and honest person, you have done such a bad thing, don't be afraid that I will retaliate back." ”

Yang Yang has been drifting in society for a while, and he is very sensitive to this, and carefully gives advice next to Su Wuxi: "Leader, we have to be careful, now that the company has just started, we can't be ruined like this." ”

"I know this, but there is already the media waiting outside, and we won't get any good results if we detain her like this, so it's better to let him make things bigger first."

"Make a big deal out of it, you're not kidding me, are you?"

The corners of Su Wuxi's mouth pulled out a reluctant smile: "Our company can also contact the media to issue a public relations article, now we not only want to say that our company's products are good, but also to say that we are very fair and willing to go to the court for a ruling." ”

Although the company will be pushed to the forefront for a while, the matter can be completely resolved as soon as the court rulings at that level.

"Mr. Su, you must think clearly." Yang Yang thought about it, this terrible consequence. "The judicial process usually takes a long time, during this time we may face unreasonable demands such as returns, and when we clear our grievances, the whole company may go bankrupt, and this woman certainly cannot afford to compensate us."

This point Su Wuxi knew very well in her heart, she was just thinking about the sentence that if she didn't advance or retreat, she didn't expect that there would be big waves at this time to simply smash their boat.

"But this woman said that she wanted 500,000 yuan in compensation, and the loss of reputation has already existed, if we want to suppress this girl, do we have any other way?"

This is a little pessimistic, but there is a truth in every word.

Su Wuxi also thought about finding someone to deal with this matter, but her friends were not immortals, and it was impossible to shut up this girl suddenly.

Therefore, instead of backing down everywhere, it is better to adopt a rigid attitude to adopt a delaying strategy.

The girl did not choose to accept the hotel offered, but said that she would fight Su Wuxi to the end in this city.

She is not a fool waiting to be bullied, and immediately asked someone to publish a PR article.

This turmoil still can't be eliminated, but she has already taken the best method, Su Wuxi's heart flashed some people who can help, but seeing that everyone in the company is thinking differently, she still thinks that it is better to communicate with the internal personnel first if there is something, and the internal people have become panicked if the external problem cannot be solved......

The sudden heavy responsibility pressed on her heart, which made her feel very depressed, but she did not flinch, there is no profit without risk in the world, since she has chosen the most glorious path, she naturally has to bear the shadow behind her.

"Yang Yang, convene all the middle and senior management of the company to have a meeting." Su Wuxi's calm tone was like a weekly meeting, giving the people present a sense of reassurance.

Suddenly, some of the high-level executives who were running business outside hurriedly rushed back, and Su Wuxi, who looked a little gloomy, persuaded one after another.

"Xiao Su, listen to the advice of our elders, life is always up and down like this, don't be knocked down by such a small difficulty in front of you."

In fact, consumer search has existed in all walks of life, but a company like them is now just starting out, and the impact is particularly large.

Su Wuxi smiled confidently and replied to everyone who cared about her: "If I am fragile and can be defeated by such a small difficulty, then you don't believe that I can lead the whole company well." ”

Some people who are older than Su Wuxi and have seen more storms feel that she is a strong person, so it is natural to put away the concerned tone of the elders and turn to work.

Suddenly, the people in the conference room became serious, everyone had their own thoughts in their hearts, but no one dared to be the first to speak, just looked at Su Wuxi, who was sitting in the first place, waiting for her to speak.

"Today is the biggest public relations crisis that our company has encountered since its opening, so don't hold back any ideas in your heart, and make suggestions and work together to get through this difficult time."

Although these words were calm and official, they could not bring strength to those who were flustered in their hearts, and a younger person asked questions in an instant.

"I wonder if there will be more people in the future after we compensate this consumer? Will there even be a quality inspection authority to fine us? ”

Such negative words were like panic bombs exploding in the conference room, and for a while people with uneasy thoughts were talking about it.

At this time, the staff who was mainly responsible for R&D stood up and said in an unquestionable voice: "When the new product is launched, everyone has used the quality of the product, everyone has seen how the quality of the product, everyone's physique is different, I believe that this is caused by personal physique, not caused by our company's products, now we are discussing ways to solve the problem, please don't spread negative emotions." ”