Chapter 860: After-sales Problems!

Although these effects have little effect on elderly people and children like them, they also have families.

When their children or parents are shopping online, they may ask their family members to go to Wanjie Mall to buy them.

As for the reason, it is natural that the authenticity rate of Wanjie Mall is as high as 100%, and the logistics speed is the fastest in history.

After all, the previous brainwashing advertising was not done in vain, and these two points have been deeply imprinted in everyone's minds.

In short, at this important time when it is necessary to seize the market in the early stage, Wanjie Mall is not stingy with costs at all, and all of them are aimed at seizing the market as much as possible.

Subsequently, Wanjie Mall upgraded the intelligent customer service again, directly connected to the core server of Wanjie Group, that is, the kernel obtained from UFO.

By the doppelganger of 9527 as the customer service of Wanjie Mall, all users can get a detailed answer as soon as they have any questions.

The doppelganger of 9527 is no less intelligent than a normal person, and it can completely deal with the consultation of thousands of people at the same time.

Greatly save the cost of manual customer service.

Moreover, Wanjie Logistics has also opened the sending and receiving of ordinary express delivery.

You can send the goods to another place through Wanjie Logistics.

To put it simply, the operation mode of Wanjie Logistics is similar to that of other ordinary logistics, which is mainly based on sending and receiving express delivery, but at present, the main business is to deliver goods to users who shop in Wanjie Mall.

The charge for express delivery is also calculated according to the weight and type of goods, and the price is more expensive than any logistics company on the market.

After all, it is normal to be the fastest in history, and it is normal to be a little more expensive, after all, those nuclear power also need funds to recover their costs.

Wanjie Logistics and Wanjie Mall are in a cooperative relationship, and Wanjie Logistics will pay Wanjie Logistics the corresponding remuneration for each shipment of goods.

Part of the remuneration paid to Wanjie Logistics comes from Wanjie Mall, and the other part comes from the users themselves.

The delivery rules of Wanjie Mall clearly state that when the value of the purchased goods exceeds 99 yuan, it is free shipping.

But if it is more than 59 yuan and less than 99 yuan, then Wanjie Mall will subsidize half of the freight.

If the value of the purchased goods is less than 59 yuan, then you will have to bear the shipping costs.

As for the freight, the freight of Wanjie Logistics to the users of Wanjie Mall is also discounted, and it is not as expensive as those ordinary express delivery.

But even so, the general small goods also need about 10 yuan for shipping.

But at present, in order to quickly fight a bloody way out of this e-commerce market, all orders in the first three months, no matter how much they are worth, are free shipping!

This freight is only free of the user's side, but Wanjie Logistics is not free, so these freight costs need to be taken out by Wanjie Mall itself.

However, the main task at present is to seize the market and users, so these efforts are still worth it.

And these are only temporary, once the situation in the Wanjie Mall stabilizes, the logistics fees will be charged according to the above standards.

Time flies, and in a blink of an eye, nearly a month has passed.

In the past month, Wanjie Mall has achieved tremendous development, with the number of registered users exceeding 80 million, and the average daily active number reaching 5 million!

You must know that the average daily number of visits to a certain east is only more than 20 million, a certain treasure is more, 30 or 40 million, and a certain cat is about the same.

It is already very unbelievable that Wanjie Mall can sprung up under the premise of standing on this three-legged stand and carving up the market, forcibly fighting a bloody way, and obtaining an average of five million visits per day.

Moreover, Wanjie Mall is far ahead of all e-commerce platforms in a very important data.

That's user retention!

User retention rate, as the name suggests, means an important indicator that reflects user activity, which reflects the process of transforming unstable users into active, stable, and loyal users in the early stage.

Generally, it is calculated in days, weeks, and months.

The daily retention rate can be used to judge the willingness of users to stay, the willingness to convert into active users, the weekly retention rate to judge stable users, and the monthly retention rate to judge loyal users.

There was a data before, which was a survey on the user retention rate of e-commerce platforms, and the average retention rate has reached 36.4%, which is good.

But this data is a bit inadequate in front of Wanjie Mall.

Because the user retention rate of Wanjie Mall has reached an astonishing 80%!

In other words, if there are 1 million active users today, then 800,000 users will choose to continue to visit Wanjie Mall tomorrow.

The remaining 200,000 users may be reluctant to stay due to some reasons, or the number of online shopping is not frequent, resulting in the inability to visit Wanjie Mall every day.

As for why Wanjie Mall has such a high user retention rate, it has many factors that are very critical to the retention rate of Wanjie Mall.

First of all, it goes without saying that the price and quality of the goods are of course.

In this regard, Wanjie Mall has achieved the first in the industry, and no comprehensive e-commerce platform can achieve a 100% authenticity rate.

In terms of price and quality, users are very recognized.

The second is naturally the quality of the website service, the quality of the website service, that is, the user's shopping experience in the Wanjie Mall.

This user experience naturally includes the first impression of the website, as well as whether the design of each section is convenient, beautiful, etc., whether the purchase is smooth, whether the process is cumbersome, and so on.

and the speed and accuracy of customer service recovery when encountering problems, etc.

These are the quality of website services, and the interface of Wanjie Mall is definitely better than any e-commerce platform, because the interface of Wanjie Mall is completely borrowed from the purchasing mall, and some of the designs in the purchasing mall are combined with other platforms to have this most perfect interface.

Customer service and so on are also in charge of the 9527 clone, relying on the powerful computing power of the kernel and huge data, there has not been any service error incidents.

Then there is the level of logistics, Wanjie logistics has needless to say, the fastest logistics in history.

Simple payment process, now Wanjie Mall still supports a letter and a treasure payment, so the payment is also very convenient.

As for the after-sales aspect, this problem was a headache for the people of Wanjie Mall at the beginning, and they have been thinking of a perfect solution.

They also wanted to use the 7-day no-reason return method, just like today's online shopping platforms.

But then they were a little hesitant, because they were also afraid of encountering the same problems as a certain east.

A certain east has a nickname called second-hand east.

The origin of this nickname is like this, a certain east is 7 days to return goods without reason, and some users with very poor quality will take advantage of this loophole to carry out some unimaginable practices.

For example, a person buys a suit in a certain east, and then pretends to go to a banquet, and after pretending to be forced, he takes off the suit, and after sorting it out, he asks me to return it.

For example, a person needs a computer for work because he is on a business trip, so he buys a notebook in a certain east and uses it in the past few days on a business trip, and after the business trip, he returns it.

It may seem incredible, but it's real.

Wanjie Mall is also worried that if this kind of after-sales service is really adopted, I am afraid that it will also encounter this kind of problem in the future.

The fourth update! Today's update is complete!Ask for recommendation tickets!Ask for monthly passes!

(End of chapter)