The world is so big that there are no wonders, and this kind of thing that normal people have never thought of is really done by someone.

Also, because of the 7-day no-reason return rule, it has led to a lot of unnecessary things.

For example, someone chooses to return the goods when they are delivered because the delivery speed is a little slow.

Or you may have chosen to return the product for some other trivial reason.

In the case that there is no problem in terms of product quality and service, some people return goods too casually, wasting a lot of manpower and material resources of the platform.

What should I do if this happens to Wanjie Mall in the future?

This problem stumped the high-level executives of Wanjie Mall, and in the end, they issued a reward within the company, and whoever can come up with a perfect solution to this problem will be directly rewarded with 500,000 in cash!

Suddenly, all the employees of the entire Wanjie Mall began to send their thoughts to the mailboxes of the major high-level officials.

Not to mention, it really works to cast a wide net and listen to the suggestions of employees.

From these employees' solutions, they really found several feasible solutions.

Of course, the most satisfying thing for them is the plan delivered by an employee called Leng Yuye.

He said in the plan that 7 days of no reason to return goods should still be insisted on, otherwise it will give consumers an unsafe shopping experience and psychology.

For this, the senior executives of the Wanjie Mall all nodded.

Although they couldn't find a solution, they never thought of abandoning the 7-day no-reason return rule.

"Wanjie Wallet has a credit score function, we can also make a credit score, or directly integrate the points on the points of Wanjie Wallet. ”

"In the future, we can set up a dedicated returns processing team to determine whether the customer's return is justified through analysis. ”

"If the customer's return is due to no product quality problems, no delivery delays, no unexpected problems, then the user's information can be added to the observation area. ”

"One is the observation area, but it has no impact on the customer's future shopping, and the second time is the key observation area, which also has no impact on the customer's shopping, but it is not more than three, once it appears three times, it will be pulled into the blacklist, such as when encountering panic buying or mall benefits, it will lose its eligibility. ”

"When shopping, the delivery will also be automatically adjusted to the end of the delivery, that is, the orders of other customers will be delivered first, and the blacklisted customers will be automatically delayed. ”

"And pulling into the blacklist will also affect the credit score of Wanjie Wallet, and borrowing money or loans in Wanjie Wallet in the future will be affected. ”

"And you lose the eligibility to pay in installments when you buy expensive items in the marketplace. ”

However, if the user in the blacklist has done well for a period of time, it can be slowly removed from the blacklist and then moved to the key observation area. ”

"I think the chairman must have thought about these problems because of this credit score. ”

Cold Rainy Night tells his plan in a clear and coherent way.

When the senior executives of Wanjie Mall saw this plan, their eyes lit up, and they immediately decided to adopt this plan.

So according to the promise, the person in charge of Wanjie E-commerce personally found the employee named Leng Yuye with 500,000 cash, and handed it over to him in front of all the employees of the company.

"After the company's research and decision, you will be promoted to the director of the return processing department, responsible for analyzing and judging the reasons for returns. ”

not only paid huge bonuses, but also promoted and raised, this scene was immediately envied by other employees of the company.

When I heard the words on that cold and rainy night, I was also stunned, and then I was a little excited in my heart.

Although his surname is cold, his personality is not cold at all, and after learning the news, he was immediately overjoyed.

"If you have any opinions on the development of Wanjie Mall in the future, you can feel free to send your opinions to our mailbox, and once adopted, all bonuses and promotions will be a problem. ”

Through this incident, the person in charge of Wanjie Mall understood the benefits of brainstorming, so he set the rules.

Subsequently, Wanjie Mall officially implemented this regulation, and once this regulation was introduced, it caused a sensation.

Because it is also the first e-commerce platform to integrate shopping history and credit scores.

And when everyone saw the blacklist after being blacklisted three times, and the punishment after being blacklisted, they were also slightly stunned.

They saw that if they were really blacklisted, it would be indeed a little inconvenient in the future.

Nowadays, in addition to the products of Wanjie Group, which can be bought offline, all online can only be bought in Wanjie Mall.

For example, Wanjie mobile phones or Wanjie computers, the price is very high, but the experience is very good, and they want to buy one.

However, because they were blacklisted, they could not be eligible for installment payments, resulting in them not being able to experience Wanjie's electronic products in time.

Not only that, but it is not possible to borrow money or take out a loan from the Wanjie Wallet, which also has a great impact.

So after seeing this notification, those users with bad thoughts were also slightly shocked in their hearts.

But there are also those who scoff at the notice and dismiss it.

I think there is no clear standard for this aspect of identification, so as before, I will buy goods in Wanjie Mall when necessary, and return them after use.

They all have experience, and after buying them, all kinds of packaging are very well preserved, and they are also very careful when using them.

However, after receiving their return notice, the return analysis team composed of Wanjie Mall conducted the analysis as soon as possible.

In the end, through the doppelganger of 9527, he invaded the database of other platforms and found the person's consumption records.

According to these consumption records, they learned about the man's bad habits, so they directly pulled the person into the blacklist, without waiting for the third time.

After being blacklisted, when the person shopped in Wanjie Mall, he found that he seemed to be subject to many restrictions, he couldn't participate in the rush to buy activities, he couldn't enjoy installment payments, and even borrowing money in Wanjie Wallet had no quota.

This suddenly made them realize that the Wanjie Mall was real.

Moreover, customers who have been added to the blacklist return goods not only have to pay the shipping fee themselves, but also have to pay double, which makes them gradually dare not play such a small trick in Wanjie Mall.

They are now only thinking about being released from the blacklist sooner rather than later.

After all, they also know in their hearts that Wanjie Mall will definitely be the largest online shopping platform in the future, and it is not a wise thing to be blacklisted by Wanjie Mall, you must know that Wanjie Mall is all real-name, and he can't change his number if he wants to.

After other platforms saw that this plan of Wanjie Mall had an effect, they all rushed to follow suit.

In this regard, Lu Yuan smiled faintly, he wanted to do this credit score in the first place to prevent these things from happening.

Nowadays, it is all real-name system, and if there is a credit problem, it will have a great impact on the future experience.

Moreover, an incident that happened next made him smile happily.

The first watch! There are three watches! Ask for a recommendation ticket! Ask for a monthly pass!

(End of chapter)