Chapter 102 Service Concept
"Boss, are we really going to work together to promote it online?" Zhang Wenxin sat on the sofa and looked a little depressed.
Hand in hand network users are the least of several group buying networks, signed this contract, and tens of thousands of out, if there is an effect, it's okay, I'm afraid I'm afraid to invest money in, it's useless.
"The contract has been signed, what are you still worried about here, whether it will work or not, you will know in a few days."
Compared with the worried Zhang Wenxin, Ning Hao seems to be much more confident.
There is nothing wrong with the strategy of going hand in hand online and offline, but at present, the offline income of hot pot restaurants has not yet entered the state of **neck, and the online sales channels should be raised first.
Ning Hao is also not worried about the negative impact of leaving Yougou. In his opinion, there is such a thing as a group buying network, and it is not a social software, and there are not many users with stickiness at all.
When he was in school, there were four or five takeaway apps on his mobile phone, and he used whichever one had a discount.
There was nothing going on over there today, and Ning Hao didn't leave in a hurry, so he walked around the store.
The hot pot restaurant is very popular because of the previous online live promotion, and now it is not noon, and more than eighty percent of the tables in the store are already full.
And today is not the weekend, this phenomenon of overcrowding, even those old stores have to be red.
After going around the store, Ning Hao was about to go upstairs, and the quarrel on the first floor near the window booth caught his attention,
"Which eye did you see me throwing something into the pot!"
"What did you just order? Ham sausage? We don't have anything like that in our store! Miss, bringing your own food is not allowed, we have to fine! ”
The waiter scooped out a ham sausage with a colander and put it on the plate next to it.
"What else do you have to say!"
The ham sausage was hidden under the green vegetables, the woman thought that she would not find it, but at this moment she was pulled out on the spot, and she suddenly couldn't hold her face, she pointed to the children next to her, and said, "The child eats, it's cold, what's wrong with me heating up!" What are you doing, all the fuss! What's wrong with you, get out of here! ”
The two should be in a mother-son relationship, and at this moment the child was frightened by the quarrel between the two adults, and tears rolled in his eyes.
Zhang Wenxin saw the situation over there and said to Ning Hao, "It's this kind of self-brought food again." ”
Again? So, does this kind of bringing your own food happen from time to time?
Seeing Ning Hao looking at him suspiciously, Zhang Wenxin explained, "Boss, speaking of which, the secret pot base you got is too fragrant, and our dishes are a little expensive, so there are always people who come over every once in a while to take advantage of this kind of small advantage!" ”
"So how did you solve it? Is it a fine? "The waiter just now seems to be saying that he will be fined.
"This kind of behavior has been repeatedly prohibited, and it has an impact on the store's operating income. In addition, if there is something wrong with the take-out food, and we will suffer if we go back to the quality inspection and hygiene. Zhang Wenxin's tone was a little angry, obviously she also hated this kind of behavior.
Hearing Zhang Wenxin say this, Ning Hao frowned. Although this kind of behavior of taking advantage of small advantages is not so glamorous, as a business, it is obviously not appropriate to impose a fine.
Seeing that there was going to be a quarrel over there, Ning Hao hurried over.
Seeing his boss coming, the waiter immediately reported to the boss, "Mr. Ning, Manager Zhang, this person is carrying food!" ”
Hearing that the boss came over in person, the woman also seemed a little flustered, she grabbed the coat placed on the chair next to her, and then pulled up the child and was about to go out, "What are you doing, just shabu a ham sausage, you bully people, go, my son won't eat it!" ”
"Wait a minute!" Ning Hao stopped them.
"What are you going to do!" The woman took a step back and looked at the people in front of her vigilantly, Ning Hao and a few waiters gave her a lot of pressure.
"I'm sorry for affecting your mood for dining, I'm the owner of this hot pot restaurant, and I'm sorry to you!" With that, Ning Hao bent down deeply towards the woman.
"Mr. Ning!"
"Boss!"
Including Zhang Wenxin, several of them were stunned, and no one expected that Ning Hao would apologize like a guest. The problem is wrong, it's obviously a guest! Why apologize to someone like this!
Although the person in front of him is young, he is the owner of such a big hot pot restaurant after all. Although it is not necessary to say that this is an inferior root, the Chinese people have always had a reverence for wealth that comes from their bones.
Seeing that the other party's boss apologized to herself, the woman was also a little at a loss, wanting to reach out, but hesitated.
"I, I, no, I'm sorry"
Ning Hao smiled at the woman, turned back to the few people who were stunned and said, "Apologize to the guests!" ”
Why should I apologize to her, the stubbornness in the waiter's eyes flashed, but his boss apologized, like he was a grassroots employee, and there was no reason to work against the boss.
Although he was not convinced, he still bent down to the guest, "I'm sorry." ”
Zhang Wenxin also apologized: "I'm sorry! ”
Compared with big cities, Yangcheng's service industry is at least five to seven years behind, and the businesses here basically have no concept of service first, and the merchants usually have a very tough attitude when they encounter this situation, like Ning Hao took the staff to apologize to the guests today, or for the first time.
Now that the network is so developed, someone next to me has already secretly taken out his mobile phone to record it.
Ning Hao glanced at it, he was worried about how to establish the image of a hot pot restaurant, but he didn't expect someone to cheer him on so soon.
At that moment, Ning Hao pretended not to see the candid photographer, and said softly to the woman, "I'm sorry to disturb your meal, I will let the store give you a discount on this order, if you have any needs, you can contact the manager of our store directly." ”
Saying that, Ning Hao pointed to Zhang Wenxin, who was standing next to her.
"Don't bother, don't bother! Thank you! The woman said flatteredly.
"Okay, then you can use it slowly!" Ning Hao smiled at the woman, turned around and left with Zhang Wenxin.
When he arrived at the bar, Zhang Wenxin finally couldn't help but ask, "Boss, what are you doing here, our hot pot restaurant tastes so good, there is no need to do this." ”
"No, the customer is God! For the food and beverage industry, taste is important, but service must also be carried out. Ning Hao insisted.
Zhang Wenxin was a little puzzled, she could understand the boss's original intention, but it is human nature to be greedy for small and cheap, and if you do this, it will only encourage those who are greedy for small and cheap behavior.
In the face of Zhang Wenxin's incomprehension, Ning Hao really didn't know how to explain to her that Haidilao was popular all over the country at the beginning, what did it rely on, and what it relied on was the ultimate service.
Service is also word-of-mouth, but this is not an immediate thing, and after the results come out in the future, Zhang Wenxin will naturally understand his intentions.
However, what happened just now reminded Ning Hao that the current dishes in the hot pot restaurant are indeed single. You must know that when Ning Hao went to eat hot pot in the past, there were no less than dozens of ingredients for shabu-shabu alone.
Moreover, increasing the special ingredients in the store can also reduce the situation of entrainment of food, which makes Ning Hao think of peeing cow balls.
(End of chapter)