Chapter 20 Three Elements of Employees
Guo Shaoyang didn't know that this blind date was a conspiracy planned by someone, he got out of KFC, crossed the road to the pedestrian street, walked more than ten meters to the north, drilled over the railway bridge, went up a 20-story stairs to Zhongshan Road, and walked along Zhongshan Road to the east for another fifty or sixty meters to return to the Donghai bathing center, although it is an old street, because behind the railway station, the whole street is still prosperous, hotels, restaurants and shops are next to each other, and people come and go is lively.
I usually don't pay attention, but now all the way, the streets are full of slogans to recreate a civilized city and build a harmonious society, what "civilization is the soul of the city, virtue is the foundation of life", "speak civilized words, do civilized things, be a civilized person, build a civilized area", "Qincheng is my home, health depends on everyone", "the traffic light is always on in my heart, peace and happiness accompany me" and so on.
When he was about to arrive at the door of the company, Guo Shaoyang took out his tie from his trouser pocket and put it on, straightened the sleeves and neckline of his white shirt and walked inside.
Li Na, the cashier at the front desk, and Qin Zhe, the waiter in the shoe room, were chatting on the bar, and when they saw him come in, they hurriedly stood up to say hello.
"Hello Manager Guo!"
"Qin Zhe, do you remember the three elements of employees?" Guo Shaoyang walked up to Qin Zhe with a tense face, Qin Zhe hurriedly took two steps back, his back was already attached to the wall of the shoe bar, and he didn't dare to look him in the eyes.
Guo Shaoyang turned around and asked Li Na again: "Do you know?" Three elements of employees. ”
Li Na blushed and lowered her head, standing in the bar and not daring to scream.
Guo Shaoyang couldn't help but pull down his face, forcibly suppressed the anger in his heart and said: "I know how many times I have told you about the chat, I can't even remember this, the three elements of employees are, professional image, sincere greetings, and a smile from the heart." Remember? ”
Li Na and Qin Zhe were submissive, Guo Shaoyang asked them to say it again, and then turned back to Qin Zhe and said: "Look at your image, how you wear your clothes, hurry up and go to the shoe room to tie up your clothes and then come out for me." ”
Qin Zhe turned his head and ran into the shoe room as if he had met amnesty, Guo Shaoyang asked Li Na how many customers there were in the store now, Li Na looked at the computer and said that there were a total of 9 customers in the store, and she sighed that the business was too bad now, and there were not as many guests as there were waiters during the day.
Guo Shaoyang's mood couldn't help but sink, and comforted her and said that it would be good to wait for the opening of the first floor.
Li Na said worriedly, can the first floor still be opened? Last time, it was seized because of the negative first floor, and it was closed for two months, and it was finally opened again, and now the police station comes to check every three or five times, and the doors of several private rooms are still sealed!
Guo Shaoyang interrupted Li Na and said, what are you doing with so much care? You just have to do your job. You are also a veteran employee of our Donghai Sea, you should pass on some positive factors to new employees, play an exemplary role, work with peace of mind, and pay for rewards.
Lin Mengyuan, the cashier foreman, suddenly walked out of the female guest department, took over the conversation and said: "I said Manager Guo, you really don't have a backache when you stand and talk, don't you know how the company treats our employees?" Do you know that the last time the provincial department raided, the two waiters on the first floor were caught and hung up at the police station, and now the company doesn't even have a word of comfort, everyone is out to work, what do you make us think? ”
"Why don't I have a backache when I stand and talk, and why don't I reflect my opinions on the company when I have a meeting? Now passive slacking off and complaining, is this what a foreman should do? Guo Shaoyang was a little angry, because Lin Mengyuan didn't have a sense of the overall situation.
"Why, I can't say a word, then you approved my resignation report." As he spoke, Lin Mengyuan took out a resignation report from the drawer, muttered and put it on the cash register. This Qin Zhe just got dressed and walked out of the shoe room, and he and Li Na watched and snickered on the side.
Guo Shaoyang thought to himself, no wonder Lin Mengyuan spoke in a particularly bad tone today, and he didn't respect him as a boss at all, it turned out that he had premeditated and deliberately embarrassed him.
Guo Shaoyang couldn't help but be angry, glared at him and said, "Lin Mengyuan, what do you mean?" If you don't want to do it, you can leave now, and don't threaten me with a piece of torn paper in front of my employees. Although the company is currently short of personnel, I can clearly tell you that whoever Donghai has left will also turn around. ”
Seeing that Lin Mengyuan didn't speak again, and Li Na and Qin Zhe's faces were also gray, Guo Shaoyang knew that a few words had calmed them. Lin Mengyuan obviously didn't expect that she would give Guo Shaoyang a dismissal, but instead planted a landmine for herself.
Guo Shaoyang realized that his words were a little excessive, so he slowed down his tone and said: "I have been in the company for less than a month, and Manager Ma is responsible for the previous things, I don't know much, but you can tell me what you want, as long as it is reasonable, I can fight for everyone, but you don't embarrass me one by one, bring some negative emotions to work, I ask everyone to believe that Donghai will definitely make a comeback." ”
Guo Shaoyang knew that they might not be able to listen to what he said, but at present, there was no other way than to comfort everyone's emotions, after all, such a large bathing center, the daily turnover was less than 10,000 yuan, and even the wages of employees were about to be paid.
Guo Shaoyang immediately turned his head and walked into the men's room, the waiter in the dressing room was lying on the cushion and playing with his mobile phone and didn't hear him come in at all, Guo Shaoyang looked at him for a few seconds, hesitated, wanted to get angry but held back, took a few steps back, stood at the door and coughed, and walked in again.
"Hello Manager Guo!" The employee had already put away his mobile phone and stood in front of Guo Shaoyang energetically.
"Good! What about your foreman? Ask him to inform all the foremen on duty to come to room A01 for a meeting. Guo Shaoyang nodded at him slightly, and the employee was secretly glad that he was not caught playing with his mobile phone, and hurried to the water area to find their foreman.
Guo Shaoyang knows that when the water is clear, there are no fish, and when people are observed, there are no fugitives, and management is actually a secret love, and everyone does not need to understand his good intentions. He immediately opened his locker, took out his notebook from it, wrote down the content of the meeting one by one, and felt that the time was almost up, so he walked to room A01 on the second floor.
A01 is a guest room with only a dozen square meters, the layout is very simple, the right hand of the door is the bathroom, the left side of the wall is lined with TV cabinets and computer desks, two single beds are separated by a bedside table and are facing the TV, the innermost pair of mahjong machines, Guo Shaoyang went in when the four foremen have sat around the mahjong machine, except for Lin Mengyuan, the other three foremen got up to give up their seats, Guo Shaoyang motioned for everyone to sit back in place, and he sat on the corner of the bed inside.
Guo Shaoyang opened the notebook and said that today we convened a meeting, there are several important things to do immediately, first of all, Qincheng Chuangwen, the mayor made a military order, saying that he would come to check in person next week, and the store did not dare to have a little problem, the most important thing in the Chuangwen inspection over the years is hygiene, so all departments should immediately complete all kinds of disinfection records after the meeting, remove all the ashtrays in the business area, and the employees who do not have health certificates will each hand over a one-inch photo, and he will handle it the day after tomorrow. What do you think is wrong with this?
The foreman of the women's guest department reported that when the Provincial Public Security Department inspected it half a year ago, a lot of information was lost, and the disinfection record book may not be found. Guo Shaoyang said that after this meeting, hurry up to find it, if you can't find it, take a few notebooks from the warehouse and refill it, from the opening of the year before last to the present, pay attention to let multiple employees take turns to write, not let one person fill in the end.
When everyone was discussing where to find the original disinfection record book, Lin Mengyuan suddenly sneered and said: "Chuangwen, Chuangwen, that is all done by the officials to see above, it is not good for our people at all, you see that now the whole city is panicking, and parking is not allowed on the side of the road, my uncle picked up his grandson at the door of the kindergarten at noon yesterday, and in a blink of an eye, the traffic police posted a fine of 100 yuan on the car, and I didn't even buy breakfast on the way to work today, and Li Na and I were hungry all morning." ”
"That's it, what disinfection records are still supplemented, there is no practical meaning at all, inspection and non-inspection are not all the same, our guest slippers can be disinfected several times a month, only we know in our own hearts." Du Xiaoyan, the foreman of the guest rest department, also responded in the same way.
"I don't think we need to open this meeting, everyone should do what they want, and do less self-deceptive things." Lin Mengyuan deliberately fanned the flames, lest the world would not be chaotic, after she said this, several other foremen looked at Guo Shaoyang nervously.
Of course Guo Shaoyang was very angry, what he was angry about was not that Lin Mengyuan was openly against him, but that she, as the foreman, didn't know the stakes at all, and she also bewitched the public and disturbed the public.
The anger in Guo Shaoyang's heart boiled like boiling water, he knew that these foremen were all yang and yin against him, and if he didn't beat their arrogance, it would not be able to open, and the next work would be difficult to implement.
He immediately asked Lin Mengyuan what self-deception was, and seeing that Lin Mengyuan couldn't answer for a while, he asked if the guest slippers of the men's and women's guest departments were disinfected every day?
Liu Jianguo, the foreman of the men's guest department, told the truth that the guest slippers are cleaned every day, but they have not been disinfected for a long time.
Guo Shaoyang sank his face and asked Liu Jianguo why he didn't disinfect, Liu Jianguo said that the disinfection of slippers was a matter of the night shift.
Guo Shaoyang couldn't help but be angry when he heard this: The slippers were not disinfected during the night shift, so how did you take over the shift? Guest slippers and circulating clothes are the same as one guest and one change and one disinfection, I didn't catch these things before, but from today onwards I will personally supervise and inspect, once I don't disinfect I will fine you.
Seeing that Liu Jianguo lowered his head and stopped making a sound, Guo Shaoyang said angrily to Lin Mengyuan: Your uncle must not have parked the car in the parking space, so it is no wonder that the traffic police fined, let's not look at the problem too one-sidedly, haven't you noticed that the noisy road market in the past is gone, and the illegal buildings built indiscriminately along the street are gone?