Guo Shaoyang was very embarrassed for a while, and he was very angry when he thought about it, but he was helpless, he was deeply aware that the company's internal management problems were getting more and more serious, staff training was not in place, and the overall service awareness was poor, even if there was a good distribution plan, how to implement it.

When Guo Shaoyang first arrived in the East China Sea, he discussed the issue of unified training of employees with Mr. Yang and Manager Ma, he prepared the information and was about to organize everyone to train, but Mr. Yang suddenly resigned and quit, and the company assigned the second largest shareholder, Mr. Mao, to supervise the East China Sea.

Some time ago, there were rumors that the company might be transferred, and everyone would be fired at that time. Mr. Mao arrived, crushing the rumors of the company's transfer, but there were rumors that Mr. Mao planned to re-recruit and dismiss all the original employees, so that Donghai has been panicking since the re-opening, setting off a wave of resignation.

Guo Shaoyang knows in his heart that even if there are no these rumors, for the service industry, it has always been an iron-clad battalion. In fact, in a sense, re-recruiting employees is not necessarily a bad thing, most of them have a longer salary and the lazier they work, and Donghai has long needed a big change, but in the current business situation, it is more difficult to recruit people than to marry a daughter-in-law.

If you can't recruit people, you have to move forward, but how can you do a good job in the current state.

Donghai is terminally ill and needs major surgery!

Guo Shaoyang decided to make an example of a hundred people and control chaos with chaos, first starting with a few foremen.

Just do it, Guo Shaoyang immediately made a decision, and immediately called the employees on duty, except for a few on duty, the rest all went to the hall for a meeting.

"Do you know why I suddenly called everyone to a meeting? Because something happened in the lounge just now that made me feel very angry...... "Guo Shaoyang told everyone about Du Xiaoyan's quarrel with the guests and did not admit his mistakes and relied on the old to sell the old, and at the same time explained to everyone his consistent service philosophy and management principles, he believes that as a service staff, attitude is more important than ability.

"Now I announce the revocation of Du Xiaoyan's position as the foreman of the guest retirement department, temporarily concurrently served by the barist, and at the same time recruit a new foreman in the whole company, whoever has this intention can come to me, Du Xiaoyan can appeal if he is not satisfied, if you don't want to do it, I will approve your resignation now." Guo Shaoyang looked at everyone angrily, the venue was silent for a while, Du Xiaoyan's face was pale, and he obviously hadn't thought about leaving immediately.

Guo Shaoyang continued: "Of course, I am doing the right thing, not the person, I allow our employees to make mistakes, so Du Xiaoyan can also apply to be the foreman again." There are few guests during the day, so from tomorrow onwards, the personnel on duty from 2 pm to 4 pm will be divided into two groups for training in turn, and no leave will be allowed during the training period. This time, either everyone will work together to do a good job, or everyone will finish playing together, and it doesn't matter if you don't care about me. ”

Guo Shaoyang used to be very serious, but now he looks more like a madman, and this is exactly the effect he wants, what he has done has shocked everyone more or less from the heart, so no one has expressed an opinion.

Since everyone had no objections, Guo Shaoyang announced the dismissal of the meeting. Of course, he was not complacent, and if everyone only temporarily submitted to his authority, then it would make him uneasy.

Management is a crush, employees and subordinates have no idea how much the leader loves them, and strict leaders are cold and unapproachable in the eyes of most people. In recent years, Guo Shaoyang has also become accustomed to commuting alone. At this moment, he was sitting on the desk of the assistant manager in the lobby looking through the application information, and the second floor suddenly called to the front desk, saying that the female guest just now was making a big noise again, and asked him to hurry up and take a look.

"Zhang Yating, what do you want to do?" Guo Shaoyang cursed in his heart, and walked upstairs angrily.

Guo Shaoyang was very angry, the company's affairs were enough to give him a headache, but Zhang Yating still came to make trouble for him. Of course, he didn't show the anger in his heart on his face, and the more he had to stay calm at this time.

The reason for Zhang Yating's quarrel this time was very simple, that is, she wanted to drink a glass of boiled water, but the waiter came over with a consumption slip and asked her to sign it first, saying that a cup of boiled water charged ten yuan.

Zhang Yating was furious, it was really: angry and angry, with the bed, unbelievable. Raising his eyes, he looked up to the sky and roared, filled with righteous indignation. Walk all over the south and north of the Great River, step through the inside and outside of the Great Wall. A glass of water, deceitful to me for ten yuan, think beautifully.

Seeing Guo Shaoyang coming, Da Lao Yuan beckoned violently: "Come on, Manager Guo, you explain to me, you will need ten yuan for me to drink a glass of boiled water, what do you mean?" Slander, what about the black shop! The first in the world, you. ”

What is the big deal for Guo Shaoyang, it turned out to be such a small matter, and he didn't know how many times he had introduced it to many guests. It's just that what surprised him was that people like Zhang Yating who went in and out of high-consumption places like Starry Sky KTV didn't know that there was a charge for boiled water in the bathhouse, and eighty percent were deliberately finding fault.

Guo Shaoyang suddenly had an idea, he couldn't always be beaten passively, he had to take the initiative to take the opportunity to humiliate Zhang Yating, and he couldn't let her do nothing, so he smiled and said: "This lady, you have won the award, we are ashamed of the first in the world!" Moreover, Tokai has not had a single guest since it opened, but there are guests who have deceived us. ”

"What, this lady? I'm ashamed!" Zhang Yating was very surprised, she obviously didn't expect Guo Shaoyang to talk to her with such a tone and attitude.

Guo Shaoyang's face did not change, and said seriously: "Yes, this lady, as far as I know, there are five bathhouses in Qincheng alone that are about the same size as our East China Sea, and the fee for a glass of boiled water is also ten yuan, if you are interested, you can investigate, these baths are ......"

"Gotta get it, okay Guo Shaoyang, you're scolding me around the corner! Ten yuan for a glass of boiled water is clearly a compulsory consumption, and you are justified. Let me tell you Guo Shaoyang, if it's not my aunt and grandmother, I can't afford to pay ten yuan, I feel wronged. Besides, you Guo Shaoyang is the manager here, just drink a glass of boiled water, you are embarrassed to let me pay for it, based on our previous relationship, you should invite me to drink hospitality tea. Zhang Yating said it confidently and eloquently.

When it comes to the previous relationship, Guo Shaoyang's heart is like being pricked by a needle suddenly, he feels inexplicable pain, and his face becomes a little pale. If Zhang Yating hadn't mentioned the past, then he could still treat her like an ordinary guest, but now he obviously couldn't control his emotions, and said with a cold face: "It's okay if you don't mention it before, since you mentioned it before, then I'm sorry, the price of boiled water in our store has increased now, twenty yuan a cup." ”

"You-" Zhang Yating was so angry that she trembled, she clenched her teeth tightly, looked at Guo Shaoyang in disbelief and said, "Are you really so ruthless?" ”

"Do you drink 20 yuan a glass of boiled water? If you don't drink it, you won't have it. Guo Shaoyang's face was expressionless, his eyes were as cold as two hard stones, and he couldn't emit a little light.

Zhang Yating's whole body was soft, she looked at Guo Shaoyang in a daze, her eyes were full of despair and unwillingness, but she suddenly sneered: "Drink, how can you not drink!" - Waiter, bring me ten glasses of boiled water. ”

Ten cups of boiled water! The waiter thought he had misheard, so he hurriedly ran over and asked, "I'm sorry, just now you said you wanted a few glasses of boiled water?" ”

"Ten cups, you're deaf!" Zhang Yating shouted loudly, but her eyes stared at Guo Shaoyang's face without moving, she couldn't believe that Guo Shaoyang, who once loved her and lived to death, would become so ruthless today.

The waiter glanced at Guo Shaoyang and quickly hid to the side.

Guo Shaoyang didn't speak, nor did he look at Zhang Yating's eyes, he stood silently for a while before turning around and leaving.

As soon as Guo Shaoyang left, Zhang Yating's tears flowed down. Why is she crying, I'm afraid only she knows in her heart, but she betrayed Guo Shaoyang eight years ago.

In fact, Guo Shaoyang's heart was not very comfortable, he just walked down the second floor and let out a long sigh, and his body trembled slightly, he knew that he was a little too much to treat his former lover like this, but compared to the pain of his loss of love, compared to eight years of loneliness, this punishment is nothing, not to mention that all this is her own effort.

Guo Shaoyang sat at the table of the deputy manager in the lobby with a heavy heart, Li Na and Lin Mengyuan were cleaning the glass in the hall, and Qin Zhe ran out to help them after finishing the work in the shoe room.

Suddenly, the phone at the front desk rang, and when he heard the ringtone, he knew that it was an internal phone, Lin Mengyuan was busy and asked Guo Shaoyang to help pick it up, Guo Shaoyang was in a daze and didn't hear it, Lin Mengyuan shouted loudly again, and he walked over to answer the phone in a hurry.

Lin Mengyuan muttered: "Manager Guo is sitting alone, what are you thinking about, so devoted, the phone is so loud that I don't hear it at all!" ”

Qin Zhe whispered: "Needless to say, I must be thinking about the beauty just now." ”

Li Na said, "It won't be his girlfriend." ”

Qin Zhe thought for a moment and said, "It shouldn't be, Manager Guo doesn't like women who smoke, and he doesn't like people who throw cigarette butts on the ground." ”

Lin Mengyuan said: "What do you know, behind every woman who smokes there is an unusual story, a person with taste like Manager Guo should find a woman who smokes to have a taste." ”

Li Na smiled: "Lin Mengyuan, I remember that you used to smoke too, do you have any thoughts about Manager Guo when you say this?" ”

Lin Mengyuan gently pushed Li Na and said, "Don't you?" ”

Li Na sighed and said, "I, the age gap is too big, do you know, Manager Guo is eight years older than me!" I think the two of you are a better fit. ”