Chapter 205: User Experience
After the press conference, the hotel manager told Chen Erdong that they had added 100 seats that afternoon, which was not enough, and later brought 50 chairs from the storeroom.
In this way, there is still an influx of people, and even some hotel staff have applied for distributors.
These people were standing and listening to the entire press conference.
With more than 400 distributors, Zhixinda's own retail business has basically stagnated, and almost all orders shipped every day come from distributors.
Zhixinda's support for distributors is not just what was said at the press conference.
In addition to chatting with their fingers, all distributors are completely lazy sales models.
The promotional pictures and copywriting of each product are all provided by Zhixinda, and the product movies designed by Chen Erdong appeared in many people's circle of friends for a while.
Tono is far away in Japan, and he put all his energy into the organization of the supply of goods, because Zhixinda is moving too fast.
Lost the profit of a single product, but greatly improved the turnover rate of goods, after the National Day to the end of October, Zhixinda has returned eight containers of goods.
The goods go fast, which is also a test for the background system, and more than a month has passed, and the problems in the user experience have appeared.
The first problem is that the after-sales feedback is prone to errors, and the distributor receives the after-sales return and exchange, and it is easy to lose the data when uploading the data in the background, resulting in Zhixinda not being able to deal with it in the first time.
The second problem is that when merging shopping carts, the interface switch of the Official Account is easy to automatically empty the items previously installed in the shopping cart, and the customer needs to click repeatedly to complete the payment of the shopping cart.
The third problem is that the customer cancels the order, and the payment cannot be refunded in the original way as soon as possible, so it is necessary to take the initiative to contact the distributor, and then the distributor will inform Zhixinda in order to realize the refund process.
These problems are not big, but they directly affect the feelings of customers and distributors, and about 20 or so distributors who are anxious have given up their small stores because of this.
Chen Erdong immediately submitted these problems to the micro-mall company, and asked their programmers to rectify them as soon as possible.
At the internal meeting of Zhixinda, some employees in charge of docking distributors complained that the distributors were impatient because they were said a few unpleasant words, and they retreated after a little problem.
Chen Erdong disagreed and reprimanded the employee.
He said: "Do you know the difference between doing e-commerce on WeChat and Taobao? âjj.br>
The employees were silent, and Chen Erdong said sharply:
"Taobao sellers and customers are strangers who don't see each other, if there is a problem with the product, go directly to the appeal, the money should be refunded, and the two sides are purely transactional."
The employee nodded, and Chen Erdong continued:
"Micro-business! It's not a simple sale, it's a favor deal. If there is a problem with the product you sold to your siblings, classmates, teachers, and teachers, is it as simple as returning the money? Your character and credibility may be questioned, understand? â
In Chen Erdong's words, he said the core of micro-business.
When people buy something, what they care about most is product safety, whether they go to the store or shop online, in the face of unfamiliar merchants, trust is always the thickest wall in front of both parties.
Domestic counterfeit and shoddy products have been rampant for many years, from small tobacco and alcohol to large buildings, and everyone has lingering fears.
But if you buy something from a friend or acquaintance, most people will naturally take off a layer of defense, but even if this layer of defense is tarnished again, how can there be trust between people?
Chen Erdong asked the artist to make stickers with the words "user experience, customer maximum" and paste them on the wall of the office to alert everyone at all times.
Since the launch of the air department store distributor system, the development speed of Zhixinda has been very fast, and in just two months, the previous retail warehouse has been overloaded.
The rent of the office building is much more expensive than the warehouse, and Du Yu asked Xu Bing to recruit a few new warehouse managers to work in the warehouse to pack and ship.
At this time, Xu Bing has been promoted to the manager of the logistics department, overseeing the warehouse and delivery.
Xu Bing transformed the original retail warehouse into a product display room, keeping only a small number of goods for customers to pick up.
Then I took the new warehouse manager to work in the warehouse, and I returned to the company only after something or a regular meeting.
The warehouse in Dalian has also been upgraded to be larger than before, as well as two offices.
On the one hand, the goods are transferred, and on the other hand, some goods are sent directly to customers outside Zhixinda Province.
Huzi quit his original job and became a full-time employee of Zhixinda.
His salary has also risen from the original 2,000 yuan to 6,000 yuan, and he has two more helpers.
Although he works as a warehouse manager, he is actually the manager of Zhixinda's Dalian office.
Chen Erdong, Han Qingyu, and Lin Daqi did not delete each other's WeChat, one is the old lover who has been in love with him for the longest time, and the other is the old friend who has been with him for the longest time.
In the dark, it is difficult to press each other's delete buttons.
Han Qingyu's circle of friends is mainly to share the business status of Yuting Restaurant, the first one was opened last year, and now there are three, from the circle of friends, the business is not bad.
Lin Daqi, on the other hand, rarely posts on Moments, and occasionally forwards a piece of news about the Urban Construction Group, and his personal life is almost zero.
broke up with Han Qingyu, Chen Erdong did not have the sequelae after breaking up with Shen Pei.
In the evening, Du Yu ate hot pot with him and asked him about his feelings.
His explanation is that maybe the relationship has not reached the level of Shen Pei, or he is more mature and self-controlled, and his heart is not rippling.
The next day, Chen Erdong was writing a copy of the new product in the office, and the phone rang, with the tail number 4141, it turned out to be Shen Pei.
Chen Erdong thought to himself, he only talked about her last night, why did he suddenly call today.
He picked up the phone, Shen Pei asked if he could add him a WeChat, of course Chen Erdong couldn't refuse, and took the initiative to add Shen Pei after hanging up the phone.
Shen Pei said in WeChat that she was going to purchase a batch of goods at the air department store, because of the large volume of goods, if you count the freight of the same city express, it is not cost-effective, and she wants to drive to pick it up.
Chen Erdong asked Shen Pei what he wanted, he gave it all, and he didn't let Shen Pei pick it up, he sent it over in person.
Shen Pei said that he would accept a discount at most, and if he wanted to give it away, he wouldn't buy it.
Chen Erdong had no choice but to adopt Shen Pei's opinion.
Shen Pei sent the list of goods to Chen Erdong and asked for the address, she said that she would drive to pick it up in a while, and let Chen Erdong help her take it downstairs.
Chen Erdong immediately clicked on Shen Pei's circle of friends, impatiently wanting to see her current situation, but he couldn't see anything, so Shen Pei blocked him.
Chen Erdong was stunned, but thinking that he would be able to see him in a while, he felt better in his heart.
About two hours later, Shen Pei sent a WeChat message, saying that when she arrived downstairs at Zhixinda, Chen Erdong had already asked the staff to load things on the trailer.
Du Yu ignited his gossip heart and did not let the employees accompany Chen Erdong downstairs, he said that he came to push the cart to see Shen Pei's rich and outstanding charm.
Shen Pei still drove her BMW and parked on the side of the road.
I haven't seen her for a long time, although she has become a mother, Shen Pei still maintains the appearance of a girl in the past, Chen Erdong saw her face, and his heart fluttered.
Du Yu pushed the trailer to Shen Pei, and Chen Erdong introduced Du Yu to her.
Shen Pei politely thanked him, and then opened the trunk, Chen Erdong stood stupidly and forgot to take the handle to move things.
At this time, through the car window, he found that there was still a child sitting in the back seat, Chen Erdong was shocked, this is Shen Pei's son?
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Chapter 205 User Experience Free Reading.