When he returned home in the evening, Chen Erdong leaned back on the sofa and was distracted.

The brief intersection during the day is too heartbreaking.

After ten minutes of stupefiing, he suddenly sat up, and an invisible impulse nudged him to pick up his phone.

He sent Shen Pei a WeChat message, the content was: I hope to make the circle of friends visible and not disturbed.

After a few minutes, Shen Pei replied "Okay".

Chen Erdong waited for a moment, clicked on her circle of friends, and sure enough, he could see it.

Shen Pei's latest circle of friends was three hours ago, with only text, and the content was: "Suspicious, let's install a bug directly." ”

A smiling emoji is also added at the end, which is a symbol used by many people to represent ridiculousness and helplessness.

Chen Erdong frowned, obviously someone made Shen Pei unhappy.

He didn't make an association for a while, but continued to look down.

The frequency of Shen Pei's circle of friends is not too high, almost all of them are her son and Xiaobao, but none of them have Yu Bo.

Xiaobao is ten years old, a lot older, since Shen Pei stopped changing QQ space, Chen Erdong has never seen Xiaobao's photo again.

In one of the circle of friends, Xiaobao slept by the stove, and Shen Peipei's text was: "The eldest son is becoming more and more afraid of the cold." ”

Occasionally, the content is interspersed with a piece of mis-worded text similar to her latest release.

Chen Erdong browsed her circle of friends until the earliest one, and he also found a situation that there was no photo of Yu Bo except for the 100-day banquet.

He sent Shen Pei a WeChat message and asked:

"What's wrong with you? I saw what you posted on your circle of friends today, did something happen? ”

Shen Pei didn't reply, because it involved her mother-in-law Guo Fengzhu.

It turned out that the aunt immediately ran to report and apologize to Shen Pei after saying that she had leaked her mouth, saying that Guo Fengzhu was going to call her to ask for the guilt.

On the phone, the mother-in-law and daughter-in-law quarreled, which was a common occurrence between them.

Guo Fengzhu spoke very hard, she said that Yu Bo was not there, and Shen Pei was in and out of pairs with other members of the opposite sex, and did not abide by women's morals.

Shen Peinian was an elder, and she didn't want the misunderstanding to be true, so she explained the cause and effect of the incident to her, but concealed Chen Erdong's identity.

But Guo Fengzhu still refused to give up, and asked her to hand over Haohao to her grandparents on the grounds that it was not safe for her to take her children to meet strangers.

Shen Pei obviously suffered an injustice, and Guo Fengzhu's inch by inch finally made her can't help but quarrel with her.

Afterwards, Guo Fengzhu complained to Yu Bo, but Yu Bo did not understand the truth, but sent a long list of WeChat reproaches to Shen Pei.

Shen Pei felt unreasonable when she saw it, and she didn't respond to any of them, Yu Bo called her, but she didn't want to answer.

Just a few minutes before Chen Erdong asked her to set up a circle of friends, Yu Bo also called.

Seeing that Shen Pei didn't reply for a long time, Chen Erdong couldn't continue to ask, so he had to take a bath and sleep.

When he woke up, Chen Erdong went to work on time, and as soon as he walked to the door of the office, he heard someone arguing inside.

The two women stood in the center of the office, and Duan Shiyao and another female colleague were communicating with them.

Chen Erdong walked around from behind the two of them, looking like a mother and daughter, among which the mother-like woman was the most excited, chattering and spitting in her mouth.

"Mom, this is their boss." The young woman said.

"You're the boss! Didn't you pack the ticket and say that your goods are all genuine? My daughter's client bought diapers, but her toddler had red spots on her buttocks, and now she is looking for us to lose money, what do you say? ”

The middle-aged woman was very angry, and when she spoke, she could clearly see the green tendons on her bulging temples.

"Two inside, please, chat in the office, a small paragraph, pour two cups of hot water."

When he came to Chen Erdong's office, he politely invited the two of them to sit on the sofa, and then began to understand the situation.

The young woman said her surname was Zhou and that she was the distributor who applied for registration on the day of the launch.

She said that her client bought a pack of S-sized diapers in her store more than 20 days ago and called her yesterday to say that the child had a rash on her buttocks and suspected that she was selling fakes.

Chen Erdong thought for a moment, he knew that Kao's quality has always been very stable, and he has sold diapers for so long, and only twice has his child's skin allergies caused by improper use by users.

At this time, Shi Yao came in with hot water and put it on the coffee table, and Chen Erdong asked her not to leave and stand aside to listen.

Chen Erdong asked: "Miss Zhou, when did she start using the diapers she bought more than 20 days ago?" ”

"I should have used it the same day I bought it, this customer is a colleague of my former company, she said that her child ran out of diapers and was in a hurry to use them."

Chen Erdong probably understood what was going on, and he said:

"There are 82 diapers in size S, generally speaking, children at this stage have a large urine volume, so at least 5 diapers should be used a day, and 6 or 7 more are possible, that is, this pack of diapers can only be used for half a month at most."

Ms. Zhou was confused and asked, "And then?" ”

"No matter how good the diaper is, it is a disposable, your customer is either to save money or too busy, and the child did not change it in time after peeing, so the pack has not been used up for more than 20 days."

Ms. Zhou nodded as if she didn't understand, and Chen Erdong continued:

"In this way, the diaper only absorbs the first bubble of urine, and when the second bubble of urine comes, the diaper is useless, and the child's little fart has been in contact with the urine, so there is a red rash."

Ms. Zhou suddenly realized that she said yes again and again.

Chen Erdong asked her to correct the customer's usage habits and reiterated that there is no problem with the quality of the product.

Ms. Zhou said that she did not want to offend the customer and was ready to send her another pack, but Chen Erdong resolutely stopped her.

"You pay her a package, which is equivalent to admitting that there is a problem with the product in disguise, but it seems that you are weak-minded, we are doing sales, and we must not make concessions on the issue of product quality."

Seeing off the mother and daughter, Chen Erdong picked up one of the cups of hot water prepared for them and drank it in one gulp, Duan Shiyao said with a little disgust:

"Boss, this is someone's water."

"Didn't you see they hadn't moved? Isn't it wasted if you throw it away? After a while you drink another cup. ”

Chen Erdong asked Duan Shiyao to stay because he wanted her to learn how to deal with customer complaints and understand the importance of the product.

When he saw the mother and daughter losing their temper in the office, Chen Erdong became angry.

Isn't there a single person in the company who invites them to the conference room or showroom to communicate with them individually?

"The office is an office place, not for quarrels, not to mention affecting the work of colleagues, in case they are seen by people who come and go, it is also a damage to the company's image, don't you know to take them to a quiet place?"

Chen Erdong criticized harshly, Duan Shiyao stood in front of him dumbfounded, not daring to say a word.

"If you know the product as well as I do, I guess I haven't arrived yet, and the matter is solved, and it takes so much speech?"

"Oh, I know it's wrong, don't scold me." Duan Shiyao pleaded.

"Just like you, you still want to be a customer service manager? You don't have any points in mind, do you? Chen Erdong scolded again.

Duan Shiyao picked up another glass of water and drank it, then handed the empty paper cup to Chen Erdong's eyes, and looked at him pitifully, meaning that she was very obedient and did not waste it.

Chen Erdong didn't want to teach her anything about such a move, and an idea suddenly arose in his head, and he instructed Duan Shiyao:

"Notify the art team and customer service department to hold a meeting in the conference room at two o'clock in the afternoon."

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Chapter 207 After-sales Skills Free Reading.