"What's the matter, so angry?"

Seeing Ye Rou throwing away the phone angrily, in a state of extreme anger, Ye Xiangyang still risked becoming the target of the beating, and asked.

If you don't do anything, you will die even worse if you don't see it.

"See for yourself."

Ye Rou said angrily.

didn't transfer his anger to Ye Xiangyang, but he didn't bother to mention the things that made him angry.

When Ye Xiangyang heard this, he silently picked up the mobile phone that Ye Rou threw on the sofa just now.

After reading the merchant's reply, Ye Xiangyang's blood pressure also went up a little, and he thoroughly understood the reason why Ye Rou was angry.

Isn't this arching fire?

Don't look at that business, but you don't put people in your eyes at all, let alone want to solve the problem, and you don't even have respect.

From refusing to admit the problem in the front, to returning the product in the back, you will return it if it is a big deal, but the freight cost will have to be slapped in the face by yourself, and it is clear that you are doing something.

It's just that the other party is not here, otherwise Ye Rou may have already had the plan to tear the other party in person.

When did she get this angry?

But so be!

makes people unhappy, but Ye Xiangyang can only persuade: "It's not worth being angry about such a trivial matter, don't punish yourself for other people's mistakes, it will only affect your mood, and the relatives and enemies are happy!" Eat noodles quickly, try whether my cooking technique of instant noodles has improved, please criticize ...... if it is not delicious"

As he spoke, Ye Xiangyang directly served a bowl of noodles to Ye Rou, and specially added two large pieces of beef.

It's not that Ye Xiangyang likes to swallow his anger, but because the "culprit" who caused Ye Rou's anger is not here, let Ye Rou's anger accumulate, and it may be him who will be unlucky at that time.

"No, I've got to give it a bad review!"

Ye Rou turned a blind eye to the face handed over by Ye Xiangyang and took back her mobile phone again.

Ye Xiangyang had no choice but to hand the bowl of noodles that had just been served to Ye Zixin, and then turned his head to give Jiang Zichen noodles, completely and dutifully playing the role of a "well-behaved" nanny.

Ye Rou, who picked up her mobile phone, didn't talk nonsense, and directly took screenshots of all the content of the communication with the merchant, then confirmed the receipt, entered the evaluation page, and uploaded all relevant screenshots, including the introduction details of the store's product page, screenshots of her own orders and photos of the products she actually received, etc.

I clicked on one star and started writing reviews.

If it weren't for the minimum of only one star, Ye Rou wouldn't even want to give half a star to the other party.

What really made Ye Rou angry was not the dissatisfaction with the actual goods and the content of the propaganda sent by the other party, but the attitude of the other party.

Shopping on Mixixi, it is not the first time that Ye Rou has stepped on the pit.

I've been in this situation before.

However, the handling of most merchants is at least reasonable.

Under normal circumstances, it is to refund part of the price difference, or compensate for coupons, or negotiate returns, and some because the price of the goods is too low, the merchant chooses to resend it, or even refund it directly, and the thing is simply given to the buyer.

Of course.

The last practice may create bad habits for a small group of buyers who like to take advantage of it.

But Ye Rou's purpose in looking for a merchant is not to take advantage, but just to figure out the situation and confirm what kind of pit she stepped on.

Death also dies to understand.

As for the compensation proposed by the merchant and the like, Ye Rou really doesn't care about these.

Even if it is the merchant's own problem, or the product itself has certain flaws, as long as the merchant does not deliberately cheat people, or gives a relatively reasonable solution, Ye Rou usually treats it as if nothing has happened, and she is too lazy to ask for compensation.

Even if the other party says two kind words, it's fine.

has stepped on the pit so many times on Mixixi, and Ye Rou has not returned the goods once.

For her, buying ten things, as long as there are a few things that make her feel satisfied, her mood can be much better.

It's like digging for antiques.

Buying a hundred pieces at an antique stall may not result in a genuine product, but as long as there is one, no matter how much it is worth, it is something to be happy about.

Ye Rou bought things on Mixixi with such a mentality.

The key cost is many times lower than buying antiques, and you can still get some pleasure from time to time.

Even if you step on the pit, the loss is not worth mentioning, and it will not affect your mood.

Usually when buying, Ye Rou didn't think about returning the goods, and she didn't care if there was any freight insurance, but now she met a disgusting merchant who took freight insurance, but it made her angry.

It's not that she can't afford the freight, nor is she reluctant to lose the freight, but the other party uses a kind of psychology that you will lose the freight if you return the goods, and if you don't return the goods, you can only suffer a dumb loss as a disguised threat, which makes her very unhappy.

The meaning of this merchant is clear, whether you return it or not, it will be a loss in the end.

Harm others is not good for yourself!

As a result, the other party ushered in Ye Rou's first bad comment on Mixixi.

It's a big deal to hurt each other.

Ye Rou didn't care about this money at all.

Even if it is judged that the other party has false publicity, it is not painful to refund one and pay three.

Rather than making the other party lose money, Ye Rou wants to remind other online shopping consumers through bad reviews, so that they can know about the other party's ugly behavior and avoid being angry with her.

After the bad review ended, Ye Rou felt a lot of anger.

However, I felt that it was still not enough to relieve my anger, so I reported it through the official complaint channel on the software.

Comfortable.

After Ye Rou finished all this, she looked at the three people who were immersed in eating noodles, and she also served herself a bowl, and specially added two large pieces of beef.

"Huh?"

After tasting it, Ye Rou's mood improved, and she looked at Ye Xiangyang and affirmed: "Not bad!" Cooking skills have improved! ”

Seeing Ye Rou like this, Ye Xiangyang knew that she was in a good mood, and immediately breathed a sigh of relief.

I'm not afraid that she will trouble herself.

As for cooking skills, too!

Not really.

This is self-aware, Ye Xiangyang still has it.

I wouldn't just say a casual word of praise just because Ye Rou was in a good mood, and float directly to the sky.

Mainly due to the high-end ingredients in the refrigerator.

The best ingredients are often cooked in the simplest way.

This is not enough to explain Ye Xiangyang's cooking skills.

But on the contrary.

As Ye Rou spoke, Ye Zixin and Jiang Zichen, who were immersed in eating noodles, also patted their ass, satisfying Ye Xiangyang's vanity as a rookie in the kitchen.

……

thought that this matter would end here, but when Ye Xiangyang came back from the kindergarten the next day, he found that this was not the case.

Because he has been catching up with the progress during this time, his brother-in-law Jiang Mingyan temporarily lives in the laboratory, and the nanny and aunt have also returned to their hometown in the past few days, in order to make it more convenient to "squeeze" Ye Xiangyang's younger brother, Ye Rou simply took Ye Zixin and Jiang Zichen back to live in the old house.

After eating in the evening, Ye Rou sat on the sofa and opened the software Mixixixi casually.

After giving a bad review yesterday, Ye Rou reported the merchant at the background complaint entrance of the website, and the feedback given at that time was verified and processed within 24 hours.

It's almost time now, so Ye Rou can't help but want to see what punishment the other party will receive.

As a result, it made her angry.

[Dear users, thank you very much for your supervision of the platform merchants!] Regarding your feedback, we would like to express our most sincere apologies for the inconvenience and trouble caused to you by the merchants who have verified the violations, and the mixixixi will be included in the store assessment! 】

also saw this Ye Xiangyang, and was also stunned for a moment.

This is the result?

It seems to have been dealt with, and it seems like nothing has been done.

Waited twenty-four hours for the results, that's it?

Not only Ye Rou, but Ye Xiangyang was also speechless.

is an official answer, and there is a so-called sincere apology, but there is no follow-up to verification and processing.

A bit of a big disappointment.

I thought that the platform could intervene and have a good result.

Ye Rou, who was not satisfied with this result, immediately contacted the official customer service, skipped the robot self-service, and directly transferred to labor.

With the launch of real customer service, Ye Rou expressed her dissatisfaction with the results of the complaint handling and reflected the situation again.

[Hello, I see that you have confirmed the receipt of the goods in the background? ] 】

Faced with Ye Rou's reaction, the customer service did not answer, but asked such a question.

[Right]

Ye Rou directly gave a positive reply.

The purpose of her reporting the complaint is not to compensate, or refund or return, but to let the merchant's behavior be dealt with properly.

You must know that the behavior of the merchant itself is already false propaganda.

It's not just a matter of dishonesty, it's about breaking the law.

If it is so light, the other party will not have to bear any price, Ye Roushun can't let this breath.

[Hello, since you have confirmed the receipt, the system has defaulted to the judgment that you and the merchant have reached a consensus negotiation result, and this dispute has ended. 】

What do you mean? 】

[In other words, don't deal with merchants? The merchant is suspected of false propaganda, the goods are not right, and nothing happens? 】

[Thank you very much for your supervision of the platform merchants, regarding your feedback, for the merchants who have verified that there are indeed violations, Mixixixi will be included in the store assessment, and we express our most sincere apologies for the inconvenience and trouble caused to you! 】

It's this sentence again.

Seeing this almost identical official answer, Ye Rou wanted to hit someone.

This prevarication has a hand in Tai Chi!

[I just want to know, I gave feedback, complained and reported, what is the result of your verification?] 】

[As a consumer whose rights and interests have been impaired, I think I have the right to know the outcome of this processing.] 】

[Do you apply for after-sales?] 】

[For the problem you report, if you want a refund, you can apply for after-sales service and provide relevant vouchers, and the platform will supervise the merchant to handle it for you.] 】

[I don't want a refund, haven't you set up a special channel to apply for punishment of violating merchants? I applied according to the process and submitted relevant evidence, just hoping to see the results of the business involved in the violation. 】

[Pro, the platform will not let the quality problems go unattended......]

Ye Rou was annoyed.

I wanted to communicate well and deal with the follow-up, but when I saw the other party's mechanical reply, my patience was worn out little by little.

Ye Rou seriously suspects that this so-called manual customer service is still a robot reply set by the system program.

Already angry.

Take a screenshot of the whole process of communicating with customer service, Ye Rou found her bad review yesterday, and then followed up the evaluation and updated the follow-up process.

The follow-up is over.

Ye Rou looked at her own bad review that had passed for a day, and there was no reply at the bottom.

So I came to the comment area of that product, ready to see if other buyers who had recently purchased were in the same situation as me.

Outcome......

Ye Rou saw all the praise.

It's strange, is she the only one who has encountered this kind of problem?

Then Ye Rou discovered something that stunned her.

I couldn't find my own bad review in the evaluation area.

At first, she was not sure, but Ye Rou, who was skeptical, confirmed this fact after going through all the evaluations in the entire evaluation area.

Obviously, I can see this evaluation in the dynamics that I have evaluated, but I can't find it under the product.

Immediately.

Ye Rou found the official customer service again.

[Dear, here I helped you check, because your evaluation involves violations and has entered the review stage, so it can't be displayed normally. 】

【Violation?】 】

[Can you tell me exactly where the violation is?] 】

Faced with the answer of the customer service, Ye Rou checked the content of her comments and did not find any problems.

[Sorry, we can't give you a reply because it's still under review.] 】

Ye Rou was speechless again.

The second time I hit a wall here in the official customer service.

Ye Rou, who couldn't figure it out, searched directly on the Internet, and then realized why her bad review didn't show it.

According to the similar situation that some netizens have encountered on the Internet, the reason why the violation was prompted and reviewed may be because Ye Rou's evaluation mentioned the name of the platform Mixixi.

Because of these three words, the entire review is blocked by the system and is not displayed in the evaluation area.

It's outrageous!

When Ye Rou approached the customer service again for verification, the customer service did not deny it, but did not give a clear answer.

I'm doing Tai Chi again.

It's too much......

She was not even given the right to evaluate.

In that bad review, Ye Rou did not discredit the platform and the business, but came completely according to the facts, and also provided the corresponding evidence, but was inexplicably restricted.

The key is that as the official customer service, he does not give a clear statement, so he prevaricates.

And at this time.

Seeing the results of several communications between Ye Rou and the official customer service, Ye Xiangyang also frowned.

Originally, Ye Xiangyang felt that there were only a few dozen yuan of things left and right, and there was no need to affect his mood for this little thing, so he should just take a small loss for himself.

But now, the platform's approach is not ordinary perfunctory.

Even if Ye Rou gave up, he had to compare this truth to the end.

[Dear, in response to the situation you reported, now we have new progress on our side, I hope you can add some relevant credentials. 】

At this time, there was movement on the side of the human customer service again.

Seeing the message sent by the official customer service, Ye Xiangyang and Ye Rou both had questions.

Haven't all the evidence been submitted before?

[What documents do I need to add?] 】

[Evidence of taking photos when signing for the courier, as well as the unpacking video, you need to confirm that the goods you took photos and uploaded before are consistent with the goods shipped by the merchant]

【？？？ 】