Hearing this, Fang Lang smiled slightly, turned his head to look at the other party and said:

"What's your name? What position do you are responsible for in the company? ”

The white man looked a little nervous, but he still forced himself to calm down:

"Hello boss!

My name is Stelle McPherson and I'm in charge of marketing at the company. ”

Fang Lang smiled slightly and continued to ask:

"Have you ever thought about how to make your customers happy?"

Steele McPherson thought for a moment, and said uncertainly:

"Strictly control product quality and do a good job in after-sales service."

"Hmmm! That's right, but what else? Don't just listen, think about it.

We thought as we walked, and when we got back to the conference room, we would put it together and see if we could come up with a set of effective solutions. ”

Fang Lang said as he walked, and did not forget to turn around and remind the others behind him.

Soon the group came to the conference room of the company's office building, as a regular process of visiting the company, it should generally be the leader who wants to listen to the company's report in the conference room.

Then, go back to the conference room and make a summary. Leaders express their views.

But Fang Lang obviously didn't mean to follow the process, and after entering the conference room, he directly started to ask.

"Don't be cramped, I didn't come here this time to find your trouble, but I hope that through our brainstorming this time, our products can be satisfied by all customers, so that the company can go further, so that your ability can have a better improvement."

So, I hope you can use your brains and brainstorm ideas. Find a sustainable path for our company. ”

But although Fang Lang said so, in fact, everyone is not familiar with Fang Lang, the boss, and only knows that the other party has another identity, that is, the rear admiral of the Brazilian Navy, which can be seen from the pomp and circumstance of the guard platoon when the other party travels.

This kind of person is generally a decisive character, and if a bad statement is made, how it will be cleaned up, everyone has no bottom in their hearts.

Even the general manager Gianvito Blank, who was not afraid of the majesty of the boss, was a little confused by Fang Lang's method of not playing cards according to the routine, and he didn't know what to say for a while.

However, since the boss asked the question, it would obviously be inappropriate not to speak out, so he could only bite the bullet and say:

"Please rest assured that we will strictly control the quality of our products and not let any unqualified products flow out of the factory."

Hearing this, Fang Lang nodded and said:

"Hmmm! That's a good point! So how to control the quality of the product? ”

After speaking, he looked around the conference room, and found that everyone was recording with notebooks, and then instructed the general manager, Gianvito Blank:

"Go find two special people to make meeting minutes, and everyone don't take the notebook by themselves, use their brains and think about what we are going to do!

When the meeting is over, have someone copy the minutes to everyone in the room. ”

Seeing this situation, everyone could only helplessly put down the notebook in their hands, ready to respond to the boss's questions at any time. This situation makes everyone feel very bottomless, but they also have to sit here with their heads stubborn.

Soon, two young men walked in with two notebooks and sat in the corner of the conference room.

Seeing this, Fang Lang began to ask unceremoniously by name:

"Who is in charge of production management?"

A thin middle-aged man around forty years old stood up, nodded at Fang Lang and said:

"Boss, my name is Mose Ayala, and I'm in charge of production management at the company."

Fang Lang smiled and stretched out his hand to press down, motioning for the other party to sit down.

"Sit down and say, sit down and say, today is a symposium, don't be nervous, and you won't blame everyone for not saying well.

Mr. Ayala, General Manager Gianvito Blank just told me that the quality of the products should be strictly controlled and not a single substandard product should be allowed to flow out of the factory.

How do you do it now to control product quality? Do you have any new ideas? ”

When Mos Ayala heard this, he was a little nervous, but fortunately, the question he asked was his own job, and there was no difficulty, so he explained the quality inspection system of the current factory.

Fang Lang also nodded while listening, and from time to time he would take a pen to record something, which made everyone in the meeting even more nervous, after all, this boss was really listening to their report carefully, if there was anything omission in what he said, there might be trouble.

I have to say that the Germans are really rigorous, and the quality inspection standards of the factory are very high. The assembly line production of Ford introduced by General Manager Gianvito Blank also places great emphasis on product standardization.

However, due to the limitations of the times, many management theories have not been put forward in later generations, but there have been many advanced management concepts, such as the statistical process control theory proposed by Walter Amanda Sheukhart in 1925, which uses statistical technology to monitor the production process.

The idea of "prior control, prevention first, and combination of prevention and inspection" is proposed, and the opportunity to find problems is transferred to the product production process.

In fact, Fang Lang has not worked on the production line, but when he sailed in later generations, he had a lot of free time, and he would be exposed to all kinds of books, and the short video content of later generations was also very complicated, and Fang Lang also learned a lot of fragmented knowledge from it.

But Fang Lang knew in his heart that relying on these fragmented knowledge alone was obviously not enough.

If you really want to achieve an unprecedented level of product quality, in addition to the attention of the factory management, there must be a method.

Everyone thought that Fang Lang was recording the problems in the content of the exposition of Mos Ayala, the deputy director in charge of production management, but in fact it was not, he was recording some nouns mentioned in the other party's words to help him recall something.

Because with the discussion just now, he vaguely seemed to grasp something fleeting, and something very important. This made his mind begin to diverge from the factory meeting.

As some professional words became more and more, the hidden memories in Fang Lang's mind were finally activated, and a name appeared in his mind - Edwards Deming.

A great figure who transformed Japan from a declining industrial country into a world economic power, he is known as a pioneer in quality management.

In 1950, he put forward the strategic idea of occupying the market with lower prices and better quality for the revitalization of Japanese industry. It has had a profound impact on Japanese industry, and there are still many people who are kneeling and licking the good quality of things produced in Japan.

But no one knows that it was the American Ph.D. in management named Edwards Deming who brought all these changes to Japan. The Deming Quality Award, named after Deming, remains the highest honor for quality management in Japan to generations to come.

I don't know if the current Edwards Deming has gone to Japan, but no matter what, Fang Lang will not let this genius-like figure slip away from him.

Therefore, after Morse Ayala finished talking about Mercedes-Benz's current approach and his own ideas, Fang Lang did not make too many comments, but made up his mind that no matter what method was used, this Edwards Deming must be poached to Fangyuan Group to be responsible for the quality control of all products of the group company.

He even planned to let the other party be responsible for setting up a new quality control department directly under Fangyuan Group.

It's not that Fang Lang doesn't want the other party to be in charge of the direct management of which factory under Fangyuan Group, but this master has always been an outsider to improve production procedures at the scientific level.

That is, to summarize theories from practice, and then use theories to guide practical work.

"Hmmm! You've done a great job and you've got a lot of ideas. When you go back, you can organize the front-line employees to discuss it together and see if there are any things that need to be added.

At that time, we will hire a professional quality control expert to be responsible for the product quality control of all companies in the group.

Here, what I want to tell you is my attitude towards product quality as a boss.

That is, "quality is life, quality determines the future". I hope you can keep this sentence in mind and strictly implement it in your daily work. ”

After speaking, he turned his gaze to General Manager Gianvito Blank and said:

"Go back and use this sentence as a warning slogan, in multiple languages, brush it to all prominent places in the factory, and make sure that everyone in the factory can see it every day."

Gianvito Blanc nodded hurriedly and replied:

"Yes, boss!"

Although Fang Lang's words still did not leave quality management, Gianvito Blank felt that the boss's thinking should have changed some wonderful in his thinking just now.

Even the reviews of Moss Ayala feel a bit anticlimactic. However, the boss's attention to product quality still surprised him very much.

The quality control experts mentioned by Fang Lang have attracted the attention of Giambito Blank.

Fang Lang, who had already begun to think about how to dig up Edwards Deming, didn't have much thought about it, and continued to discuss how to control the quality of the company's products here.

He just needs to convey his attitude towards the quality of the product, and that's it. The rest can be left to the more professional Edwards Deming.

So let's move on to how we can make our customers happy. Just now, Mr. Steele McPherson proposed to strictly control product quality and do a good job in after-sales service.

So let's continue to discuss, how to do a good job in after-sales service, what kind of after-sales service is a good service.

I know that asking these questions out of the blue, it may be a little confusing for a while.

Then I'm going to throw some of my thoughts here.

What was the biggest problem faced by the customer during the world war? ”

I don't know if it's Mos Ayala's Zhuyu in front, everyone really didn't have any sense of blame when they saw the boss, and their nervousness slowly relaxed, and after hearing Fang Lang's question, they all wanted to attract the attention of the boss, and someone immediately began to answer.

"There are no parts."

"The new car was discontinued."

"The workers have all gone to join the army, and there are no professional maintenance technicians."

“.”

Everyone began to express their opinions, and the atmosphere slowly began to become active, which made Fang Lang very happy, because this showed that everyone began to use their brains to participate in the discussion.

"Very well, everyone is right. Let's analyze them one by one.

First of all, it was mentioned that there were no parts.

This is a fact, after all, the factories have already been transferred to a wartime state and began to produce military equipment. Therefore, new civilian vehicle parts cannot be bought on the market at all.

You can only go to the used car or the second-hand market to find it.

This does bring great inconvenience to people using cars.

But now that the war is over, doesn't the problem no longer exist? ”

(End of chapter)