Cao Hongjun continued to follow the topic of the owner's complaint and stood from the perspective of the property itself: "Many people have misunderstandings about property management: some believe that the relationship between property management companies and owners is that of managers and managers; Others believe that the relationship between the owner and the property is that of "master" and "servant". These misconceptions make property management difficult to do. ”

The media further asked: "Residents in the community have repeatedly complained that the property does not provide equivalent property management fee services, right?" ”

Cao Hongjun replied calmly: "As an enterprise, the property management company implements professional management for the property and provides services for the owners and users, which requires cost input, and property management is different from other commodities, it is "living within its means". In many property management areas with low property management service fees, the property management work cannot be satisfactory due to the inability to make ends meet. On the contrary, the comfort of a high-quality and affordable property area always feels like it is worth the money. ”

Zhang Yan and others were amazed, this Cao Hongjun is so eloquent.

This also shows that the residents are dissatisfied with the work of the property, which is why they are protesting. Excuse me, what do you property staff think is the purpose of the service? The reporter quickly threw the topic back to Cao Hongjun.

"Our property staff are doing our best to maintain the safety of the community, and we have also contacted the property office of the Housing Authority to coordinate and communicate on this matter. At present, we have reported this matter to the relevant leaders and are actively negotiating. Residents are always welcome to come to our management office to discuss solutions. ”

Cao Hongjun nodded, indicating that he had finished the interview, so as not to lose too much talk.

Li Shukai and Liao Fatzi also had a clear heart, and persuaded the reporter to make an appointment for another interview.

However, I heard the residents shouting in unison: "The property does not act, get out!" ”

……

The information spread quickly, and the residents of the Garden Spring Community hung banners to protest against the inaction of the property management, which was reported by major media in S City.

This also brought unprecedented pressure to Cao Hongjun.

What's even more infuriating is that a lot of garbage has been thrown at the door of the management office and the door of the staff dormitory.

At first glance, it is intentional by man......

There was also a boil among the owners:

"Look at the video, Director Cao's face is black!"

"Everyone performed very well today, and it was also the most volunteers, which not only did not move roughly, but also won the attention of the media and relevant departments, I believe this also put a lot of pressure on the property. I heard that people from their headquarters group also came. ”

If the owners are indifferent to the affairs of the community, and have a high-minded attitude, the management of the community will become worse and worse.

Zhang Yan is glad that in the face of the media today, the neighbors are not too excited, otherwise it will backfire.

"That Sister Zhang, we have to strike while the iron is hot so that they can take the initiative to leave, otherwise they will never really serve us because we don't have an industry committee. If you don't start paying the property management fee, let's get ready for Solitaire! ”

Ms. Wang suggested that this idea had been in her mind for a long time.

Only Zhang Yan spoke up, and there were many people who responded.

Zhang Yan was slow to respond, knowing what it meant to refuse to pay the property management fee.

"Wait! We have just attracted the attention of the media, and if we suddenly do not pay the management fee, the property can say that we are not. Let's take turns calling the city and mayor hotlines first! ”

Zhang Yan heard that some property management fees are not paid, property work strikes, and water and electricity outages in the community are possible.

At that time, I couldn't do my business, and my life was also affected.

In the conference room of the management office, there were three leaders from the headquarters.

plus Cao Hongjun, Li Shukai, and Ke Xuhan, there are a total of six people.

Some media reporters do not write news reports for the purpose of reporting the facts of the incident, but because the interviewee is inextricably linked to them, so they "help" to report it. This kind of so-called "news" is inevitably mixed with personal feelings and becomes a "colorful" report.

Don't be affected by today's interview, many communities are much more troublesome than our garden spring. At least the residents here don't act rudely when defending their rights. At least it shows that the person they took the lead is still a very rational person. ”

Cao Hongjun knew Yang Zhenghao, and this was comforting them.

I also heard Yang Zhenghao continue: "In addition to doing a good job in daily security, cleaning, greening, maintenance, etc., we must also correctly handle the complaints of the owners and resolve the contradictions between the property management company and the owners." The job of the property staff is really not easy.

However, only by handling the complaints of the owners can we improve the relationship with the owners, so as to improve the reputation and social impact of our property management company. Let the owners have: 'distant relatives are not as good as security guards'".

Li Shukai said bluntly in his heart that this leader is simply uneducated, forgive him for being uneducated, and only heard that distant relatives are not as good as close neighbors.

Cao Hongjun thought to himself, after he was transferred here, what was not to improve the reputation of their property management company?

And how much work has he done to resolve the conflict between the owner and the property?

But not only did he not get everyone's understanding, but he was also pointed out and told to get out.

Especially that group of female residents caused him so much trouble, he didn't say a word of thanks, and his temper was not small!

Yang Zhenghao knew the little Jiujiu in his heart, and deliberately pretended not to know.

"At work, if everyone has the attitude of serving me until the end, there will not be a layer after layer like peeling an "onion", which makes people scratch their heads to solve it. It is not the first time that the residents of this community have shouted to speculate on the property, but they can't do anything at all just by relying on the small temperament of those few residents. The key is to do our job well. ”

……

The people from the headquarters brought some work suggestions and instructions, and Cao Hongjun only remembered that the word he said the most was "um".

Because he's a little absent-minded......

On the way back to send the leader back, Yang Zhenghao quietly chatted with Cao Hongjun: "Actually, when I first came, I was just like you, I had a sense of loss, and sometimes I would be very irritable, very aggrieved, and even want to quit." When you first came here, it is understandable that you have this feeling, and behind being understood, there is a price to pay and endure, but the harvest here is far more than the headquarters, and you will get used to it after a while. ”

When he was at the headquarters, Yang Zhenghao said to him the most: When he is sad and happy, when he will toss and turn for himself, it is a beauty worth cherishing.

Cao Hongjun replied nonchalantly: "Yes." ”

Yang Zhenghao stood still and said seriously: "This is going to be the end of the year, the property work will be more cumbersome, and many property personnel will have to ask for leave to go home for the New Year. As the head of the property in the community, you have to resist. Don't let me down! ”

Although his voice was a little cold, his concern for Cao Hongjun was evident between the lines.

Cao Hongjun suddenly felt a warmth in his heart, smiled at Wen Wen and said, "I don't know, I don't dare to say how long I can carry it." ”

"No matter what line of work you want to get into, you have to put in the time and energy. Blindly afraid of hardship, choosing to complain and avoid, it is a matter of time before you are eliminated. It seems to have escaped the hardships of work, but every opportunistic shortcut will limit growth. In the end, not only did I lose my fighting spirit, but I was also getting farther and farther away from my life goal.

As a property owner, you can't choose to give up your career because the residents don't understand, I believe in your own vision, you will definitely be able to. ”

In his words, the property company is the "little daughter-in-law" who is affected by the splint gas, on the one hand, the legacy problems of the development enterprise need to be dealt with, and on the other hand, the various requirements of the owner need to be faced.

Yang Zhenghao patted him on the shoulder, pinned high hopes, and then got into the group's official car and left.

This bowl of chicken broth......

Cao Hongjun said that he was very full.

"How long will it last?"

Cao Hongjun didn't have an answer in his heart.

A gust of light wind blew in the passage of the community, which made him shiver and sober his wandering mind a little.