A devout person should make the Hajj pilgrimage to the holy city of Mecca in Saudi Arabia at least once, which is one of the five virtues of recitation, prayer, fasting, lesson, and pilgrimage, and is also one of the ultimate goals of life for devout believers in all corners of the world. The Hajj pilgrimage usually takes place during the annual Haji festival in the twelfth month of the calendar, when devotees come from far and wide to gather around Mecca and set up tents.

On an auspicious day, they entered the city of Mecca and crowded into the Haram al-Haram in the center of the city, where they looked at the black stone and walked around the Kaaba.

Then, leave Mecca and go to Mount Arafat in the east of the city, where you will spend the night "keeping your ancestors", praying and praying silently. In the afternoon of the next day, they hold services such as worship until sunset.

After bidding farewell to Mount Arafat, they picked up forty-nine stones from the road, came to the Yakbar boulder in the Mina Valley, and projected them towards three stone pillars that symbolized the devil to drive away the devil in their hearts.

The Hajj lasted for three or five days, and it was not until the end of Hajj that they reluctantly left the vicinity of Mecca and set out on their way home.

Millions of devotees flock to the festival every year, and the city of Mecca is inadequately equipped with infrastructure, and tragedy occurs every few years during Hajj. In 1997, a fire killed more than 300 pilgrims from afar in a camp in Mecca, in 2004 more than 200 people were killed in chaos and crowding, and in 2006 more than 300 people died in a stampede.

The sudden congestion of people also brings the sudden congestion of the communication network, and several telecommunications operators and equipment manufacturers in Saudi Arabia are under great pressure during the Hajiji period every year, lest a major accident of communication interruption occur if they are not careful.

Major accidents still occurred again and again during the Haji period: 20 mobile communication networks were paralyzed, Ericsson's mobile communication network was blocked in 2004, and Ericsson's mobile communication network was blocked again in 2006.

In 2005, Weihua's network first provided communication services to people who came to Hajj during Hajj. Weihua's equipment is competitive, coupled with the careful protection of R&D and technical service engineers, their network miraculously runs stably throughout the whole process.

Not afraid of not knowing the goods, afraid of comparing goods, Weihua's network contributed huge income to customers during the festival, created a good social image, and also established its own brand, which promoted Weihua to gain a larger market share in Saudi Arabia.

Since then, the annual Haji Festival has been the annual drama of the MENA region.

In the first two years, there was no large-scale commercial use of software products in Saudi Arabia, and the Haji Festival only meant a big holiday for them to look forward to. At the end of 2007, at the Haji Festival Communication Guarantee Conference jointly convened by the representative office, the regional department and the headquarters, the first of the difficulties and requests for help raised by the Saudi representative office was: "The on-site human resources of the software product line are tight, unable to meet the needs of engineering and support, and it is the first time to face the impact of such a large volume of traffic, and there is no experience to find." Conduct a comprehensive assessment and risk prediction, and send experts to the site to provide support. ”

Qian Dan was well aware of the situation in each representative office, and he had just gone to Saudi Arabia in November to assist Wang Haitao in handing over his work, and at the same time specially inspected the operation of various systems. He believed that software products could survive the Haji festival smoothly, and confidently took the lead in speaking at the opening meeting: "You don't have to worry, the problem of software products is not big, because ,,,"

Lao Wang interrupted him rudely: "What does it mean that the problem is not big?" Your attitude is not right, it's no wonder if there is no problem! You put down everything else you are doing and immediately go to Saudi Arabia to personally take charge of the Haji guarantee of your software products. The directors of the various products and services of the regional department are the same, all go to Saudi Arabia to guarantee, and if they don't succeed, they will become benevolent! ”

This year, Qian Dan's work continued to achieve good results, and he was satisfied, and he was somewhat proud. Unprepared to be lectured by Lao Wang in public, he was a little unconvinced, but he endured it and didn't argue.

After the meeting, he was about to leave with his head stuffed, but Lao Wang stopped him: "Qian Dan, come to my office." ”

Qian Dan followed Lao Wang into his office, and Qian Dan hurriedly explained: "Mr. Wang, it's not that I don't pay attention to Haji's security, I just went to Saudi Arabia last month, and I plan to stay in the regional department to organize the annual income sprint of software products during this time." ”

Lao Wang reprimanded: "What else to explain? Why don't you understand politics at all? A bunch of leaders of organs, regional ministries, and representative offices are at the meeting, and you rush to say that there is no big problem, don't worry? ”

Qian Dan said: "I have carefully analyzed ,,,"

Lao Wang interrupted him again: "Why can't you figure it out? The most important guarantee project of the whole company, the leaders of all parties are staring, we want to prove the stability, reliability and high performance of Weihua equipment, and we want to further establish the brand of Weihua professional services, why do you look like you don't care? If something goes wrong during the Haji period, you just fall into the truth, saying that you don't pay attention to your attitude, and something will happen; If there is no problem during the Haji period, others are highly valued, heavily invested, and professional services are inevitable, are you because it is too easy? Or is it shit luck? ”

Qian Dan is not stupid, he understood what Lao Wang meant, people always like to sing the praises of firefighting heroes, and the victory achieved by overcoming all difficulties is always more inspiring than the harvest that comes calmly and calmly, and it is still necessary to package it when it is time to package.

He told Lao Wang: "Mr. Wang, I understand. ”

Lao Wang said: "Really figured it out? Now some people in the company are accustomed to setting fires first and then putting out fires, if there is no difficulty, they must create difficulties first and then go up, they will tell stories and hype themselves. We don't learn from them, but you can't be too realistic. In mid-December 2007, Qian Dan took another "Boeing" and flew to Riyadh, the capital of Saudi Arabia.

The entrance to Weihua's dormitory community is still

The security is heavy, but after entering the courtyard through the two walls, it feels much more lively than before, and Chinese can be seen everywhere. Weihua's business in Saudi Arabia is getting bigger and bigger, and the scale of the staff is getting bigger and bigger. In addition to employees, there are also more and more family members living here.

There is a clubhouse in the middle of the community, where tennis courts, gymnasiums, swimming pools are readily available, as well as indoor games such as table football and billiards to play, and you can drink coffee, juice, and smoke ashah on the roof of the second floor of the clubhouse, which is a corner of leisure that everyone has in the monotonous Riyadh.

Saudi Arabia remains the country with the strictest religious restrictions, and there is still no entertainment in public.

It is said that women have begun to fight for equal rights, and Qian Dan estimates that there is still a long way to go. A company promotional photo was hung at the elevator entrance of the underground parking lot of Weihua's office building, which was a photo of employees of all colors enjoying themselves together, Qian Dan had seen this photo in many places, but the one hung in Riyadh was different, and the faces of female employees in the photo were blackened with ink, which was considered to be a black veil for them. I don't know if Weihua took the initiative to change it or was maliciously painted by passers-by?

Qian Dan felt that it was surprising that a bachelor who was transferred from Egypt to Saudi Arabia more than a year ago became a father. The brother also left home at a young age and traveled all over the world, but found his other half in Riyadh, where it was the hardest to see a woman.

It turned out that a chance encounter in a supermarket made the brothers discover that there was a group of female nurses from China in a hospital not far from their residence, one born and two ripe, and the story of flowers and plants was staged behind the black yarn of Riyadh. So no matter where you are, there will always be more solutions than difficulties.

There are also brothers who are unlucky, and more than one handsome man has experienced same-sex sexual harassment here. There are people who take a taxi and are touched by the driver to rub oil, and there are people who are stopped on the way back to the dormitory after working overtime at night to tease on the street, the most bizarre is a brother who saw the community guard with a machine gun majestic, walked over and chatted while touching the machine gun, and touched the machine gun and came out with a sentence "bestgun?" The guard asked him for his room number, and he said it. As a result, there was a knock at the door at night, and as soon as the door was opened, the guard went to his bedroom during the day, with a look of good spirits, but fortunately it was a collective dormitory, and there happened to be a few brothers in the room to keep the chastity of the benevolent brother.

Qian Dan didn't dare to say "it's not a big problem" anymore, he opened and closed his mouth and said that "the risk is very high", crying and shouting that he applied for more than 10 R&D engineers from the Shenzhen headquarters to come to Saudi Arabia for on-site support, plus the investment of the regional department and representative office, the software product line gathered more than 20 people at the Haji communication support site.

The support project team has set up a war room, where the project manager, technical leader, and technical backbone of each product line sit in a centralized office to facilitate timely and smooth communication.

Lao Wang came to Riyadh to supervise the war, he walked into the war room, asked about the preparation of each product one by one, and when it was Qian Dan's turn, he asked: "The most risky software product is the ringtone, right?" How are you going to make sure you're sure? ”

Qian Dan muttered: "If you want to be foolproof, it is simply recommended that if the customer can't hold it, the CRBT business will be released and deactivated." ”

Weihua's software products have broken through the two operators of SC Telecom and ES Telecom in Saudi Arabia, and the CRBT system deployed in SC Telecom is their best business in Saudi Arabia, and it is also the task that Haji guarantees the most challenging task for the software product line. However, the CRBT service only plays music to the caller while waiting to connect to the callee's mobile phone, and actively disabling it will not affect the basic call function.

Someone laughed at Qian Dan next to him: "It's rare for Boss Qian to admit it!" The protection strategy of your CRBT is to uninstall it and not let people listen to the CRBT? ”

Lao Wang hit it off with him: "Yes, you can formulate a business emergency release plan, and we can stop the CRBT service in an emergency, reduce the load of the whole network, and give priority to ensuring that normal phone calls are not affected." I agree to focus on the main contradictions, but it is important to agree with the customer at all levels in advance, and there must be no communication problems. ”

Qian Dan was encouraged and continued to speak: "We will sort out the logic clearly, write a few pages of communication materials, and communicate well with customers in the past two days, just say that during the Haji Festival, we will give priority to ensuring the basic call business, and we will try our best to protect value-added services such as CRBT, but do a good job of losing the car and taking the initiative to stop the plan, so that the customer has a mental expectation in advance." ”

Lao Wang walked to a whiteboard in front of the war room, wrote down "customer satisfaction = customer perception - customer expectations", and then said to everyone: "To improve customer satisfaction, in addition to improving customer perception, it is also a way to skillfully reduce customer expectations." However, it is important to note that only for products that we are really not sure about, our basic goal is to help our customers succeed and make more money. ”

The festival came as scheduled, and the crowds of pilgrims arrived as scheduled.

Qian Dan said that the pressure was huge and the CRBT system would be deactivated, and he was reluctant to admit it. He took his brothers to repeatedly check the equipment before the holiday, coordinated the customer to do part of the expansion, replaced the hardware that should be replaced in advance, patched the software in advance, repeatedly scrutinized and formulated a strict on-site duty plan, divided the manpower into two shifts A and B, and someone was watching the computer room 24 hours a day.

On the night when the network load was at its highest, Qian Dan and Wang Haitao stayed at the operation and maintenance center of SC Telecom. Seeing that the busy time was about to pass, the network load was going down, and the two of them walked downstairs to breathe in the open. Wang Haitao received a call: "The A gateway of ES Telecom is interrupted!" ”

ES Telecom is a subnet of ES Group in the United Arab Emirates, which has recently entered Saudi Arabia, and its network scale is smaller than that of SC Telecom, and there are not many software production equipment

Concentrate heavy troops on SC Telecom, and much less resources are invested on the side of ES Telecom.

They hurried to ES Telecom. Late at night in Riyadh was deserted, and the car drove fast and arrived at the destination in no time.

By the time they ran upstairs, business had resumed. The engineer on duty on site said that it was only a two-minute interruption and that the end user would not perceive anything.

They were monitoring and analyzing the current state of the system, and the customer's team leader came over and waved his hand: "Why are there so many people crowded here?" Go back to sleep, I'm here enough! ”

Qian Dan was a little surprised, usually the equipment has just failed, and the customer will hold on to Weihua's people, and will definitely not dislike Weihua's many people on the scene.

Wang Haitao said softly: "Either let's go, it should be fine, we have been repeatedly confirming and rehearsing the emergency plan with the customer before the holiday, and the customer's expectation is not that there is no problem at all, but that it can be dealt with in a timely manner." ”

When he went out, he said: "The customer just now knew that Weihua was negotiating a management service contract with ES Telecom, and he always wondered if he would lose his job in the future?" Will it be transferred to Weihua to become our little brother? Recently, he has been gentle and positive in front of us. ”

Management service refers to the telecom operator to hand over the operation and maintenance responsibility of the entire network to the equipment manufacturer or a third party, Weihua's status in Saudi Arabia is getting higher and higher, customers are more and more trusting, SC Telecom and ES Telecom are negotiating management service contracts with Weihua, planning to outsource the operation and maintenance of the network to Weihua, and planning to transfer some of their maintenance personnel to Weihua.

The first Haji guarantee of the software product line ended without any danger. SC Telecom was satisfied that CRBT had not been released and deactivated in accordance with the emergency plan, and the A gateway of ES Telecom was not disconnected from the customer's management. The first Haji guarantee was like an encounter, and everyone was relieved to win this crucial battle.

The representative office routinely organized a huge celebration banquet, and hundreds of people went to a local restaurant to eat camel meat.

Two days later, a group of people from the software service had a hot pot in the dormitory.

A bunch of people were huddled in the dormitory eating, talking, and laughing happily, and someone asked why Wang Haitao was not there? Qian Dan smiled but did not answer. Wang Haitao was a pious man, and after the success of Hajj's guarantee, he went to Mecca alone.

In Qian Dan's mind, the desert was lonely, and Haitao was walking alone on the desert highway in a white robe, walking towards the holy city where the song ended and people scattered. He thought, at this moment, will Wang Haitao's heart be proud of his Haji guarantee for the past period of time?

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Dancing with the Sand /info-88894_016/