Chapter 23 Work Challenges

The new job has brought Chen Xiang many new learning opportunities and challenges. On the one hand, he used old knowledge to cope with his work, and on the other hand, he was eager to learn new knowledge to meet the needs of his work and not to fall behind himself. He deeply understands that work is the embodiment of ability.

On Friday, the company made an exception, according to the usual practice of every department head to participate, Chen Xiang is in charge of the Waifu market, and as the head of the design department must participate. Regular meetings are held in conference rooms, which are used for two purposes: to receive customers on weekdays and to be used for regular meetings on Fridays. Therefore, the meeting room is not the same as the office, it is well decorated. The European-style ceiling is equipped with Auchan's wall panels, and a large oval-shaped conference table with European-style carving, and the whole conference room is elegant and simple.

I saw that the 3-meter-long oval solid wood conference table was embedded with a brown glass shelf in the middle, and there was a plate of goldfish on the glass shelf, and the number of goldfish was always 3. There are two large money trees on both sides of the corner of the conference room, and Chen Xiang heard that this is also exquisite.

The meeting began, and the moderator was Mr. Xiao, who was in charge of the company's market, and she was a middle-aged professional woman with a dignified appearance and decisive speech. Chen Xiang's furniture company has three shareholders: Mr. Yang (responsible for production and technical and human resources), Mr. Xiao (responsible for marketing and product planning), and Mr. Lin (responsible for finance, purchasing and warehouse).

"Let's first report on the work of our department last week." Mr. Xiao picked up her imported crystal clear glass carved with European flowers, took a sip of water and said. When it is said to be a "report", it is actually a work inspection. Originally, each employee was required to write a weekly report and send it to the personnel department, but later it was found that the "employee weekly report" gradually became a formality, so the company changed to a regular meeting on Friday, and each department head reported the progress and status of the department's work.

"Okay, let me first report on the progress of our marketing department's work last week." Manager Ma, who was sitting on the outside of the conference table, said that everyone was looking at her, and Chen Xiang found that Xiaoma had a new hairstyle today, and saw that her smoky yellow and slightly curly hair was fluffy on the top of her head freely, looking crisp and free.

"The performance work of our marketing department involves both Waifu and Beijing. Let me first talk about the situation of Waifu, the total sales of the entire Waifu this week is 37.6 million, with an average of 1.25 million store sales per market, and the top sales are Guangzhou, Tianjin, and Inner Mongolia. They were 2.6 million, 2.45 million, and 1.98 million. The total sales of the three stores in Beijing were 9.5 million, and the sales of the North store were the highest, at 3.6 million. I have sorted out the specific sales situation of each store and sent it to Mr. Xiao's mailbox. Now is the peak season for furniture sales, the entire store sales are OK, our marketing department is currently focusing on activities to catch sales, New Year's Day is coming, next week will focus on the planning of holiday promotions, in addition, in order to increase sales of new stores, we need to support the new store. When it comes to support, the main thing is the training of store staff, which requires the help of the design department. I will list the training needs in advance and send Mr. Xiao's instructions. “

"yes, okay." Mr. Xiao nodded, glanced at everyone gently, and said: "Manager Ma mentioned training just now, I will insert a sentence here by the way, the New Year is approaching, and this year we will organize all dealers to come to Beijing to participate in the annual meeting." The content of the annual meeting will focus on training and work summary, when each of your department heads will come to the stage to speak, I will go back and send the topics you need to each of you to work mailbox, you must be fully prepared in advance. After a pause, Mr. Xiao picked up the cup and took another sip of water and said, "Okay, who will speak next." “

"I'll tell you." Ding Yi, who was sitting next to Manager Ma, said that he was the head of the purchasing department, with an oval face, two small eyes that were not angry but powerful, and he was shrewd at a glance. Actually, don't ask Mr. Xiao, everyone has a default speaking rule: from the door inward, in order. In this position, you can sit at will, but you generally sit according to the old rules.

"Hmm." Mr. Xiao looked at Ding Yi and nodded to signal him to start.

"Our purchasing department, according to the requirements put forward by the marketing department this week, has found a new hardware partner. In order to ensure product quality and reduce long-term procurement costs, we have found three, and in the early stage, we will try to purchase goods from these three companies appropriately, and finally select two of them as stable suppliers. In addition, we also purchase sufficient hardware and plate inventory according to the requirements of the warehouse. In addition, according to the situation of nails in the board reported by the production department, we have communicated with the material supplier in a timely manner this week, and they will make a disposal decision and reasonable compensation. “

"Well, I've heard of nails in this board. It must be solved, not only will it affect the production efficiency, damage our blades, but also affect the quality of our products, this problem is very serious. Manager Xiao stared at Ding Yi with a serious face and said.

"Well, got it. The other party has verbally assured that there will be no similar situation next time, this board has never had a problem, look at the next batch of materials, if there is a problem again, I will report to you, and apply for a replacement material supplier. Ding Yi explained with a beginning and an end.

"Okay, next." Manager Xiao nodded and looked at Chen Xiang, who was sitting next to Ding Yi.

Chen Xiang coughed, pushed the black-framed myopia glasses, and said: "This week, the design department completed all the drawings of Beijing zero order customers and the drawings from Waifu dealers as required. According to the requirements of the planning department, we have prepared some product drawings to meet the needs of the new album. “

"The Shenyang dealer said that you got the drawings wrong, and the customer returned the cabinet, what's going on?" Manager Xiao stared at Chen Xiang in a serious tone.

"This matter has been settled. After Xiao Zheng drew the drawings and sent them to the dealer, the dealer faxed back and said, 'Agree to produce', Xiao Zheng handed over the drawings to me for signature and transferred them to the workshop department. After that, the dealer wrote an email saying that the customer asked to replace the 'pear color' with 'classical white oak', Xiao Zheng didn't read the email, and when the goods arrived for installation, Shenyang called to say this. Chen Xiang explained.

"Why don't you read the email?" Mr. Xiao asked.

"In the past, the company's regulations were that the drawings were signed and faxed to be effective. This dealer knows it. This is a newly opened store in Shenyang, and the clerk is a young girl who has just graduated, saying that the store manager did not explain it clearly to them. ”

"How did that work out?"

"They communicated with the customer, if it is installed, the customer thinks it is not good-looking and returns, and the customer thinks it looks good and does not need to be redone, so they will compensate 20%. As a result, the installation effect was very good, and the customer did not ask for a return. ”

"Oh." Mr. Xiao turned to the marketing manager Ma and asked: "You are also responsible for this matter, in the future, you must explain the important communication process clearly to the new dealers, and ask them to train each new clerk well." The drawings are mainly faxed, and after faxing, it is necessary to confirm receipt by telephone. AFTER A PAUSE, MR. XIAO TURNED TO CHEN XIANG AND SAID: "YOU GO BACK AND TELL YOUR DEPARTMENT PERSONNEL THAT THE EMAIL SHOULD BE CHECKED AND PROCESSED IN TIME EVERY DAY, AND FOXMAIL SHOULD BE USED UNIFORMLY TO REMIND YOU IN TIME." It is also necessary to explain clearly to your department personnel, and when communicating with dealers, ask for a phone call after transferring the map. “

"Well, I've already explained it to them." Chen Xiang said word by word in a calm tone.

......

At the end of the meeting, Mr. Xiao said: "Today's exception is here, after I go down, I will send the content of the annual meeting to everyone, and each of you will prepare a speech as required and prepare for the speech." In addition, I would like to emphasize that all departments should close their doors, windows and power supply before leaving work, and pay attention to safety. The cleaning aunt reacted that she often saw that your windows were not closed. “

Everyone began to get up and dispersed. Chen Xiang was also about to leave, but was stopped by Mr. Xiao: "Chen Xiang, you wait." “

Chen Xiang glanced up at Mr. Xiao and promised, he didn't know what was going on.

When only Mr. Xiao and Chen Xiang were left in the conference room, Mr. Xiao said: "The theme of this annual meeting is mainly to highlight the quality and process of our products, they can't talk about it. Do a good PPT and send it to me in advance. “

"Okay, Mr. Xiao." Chen Xiang agreed.

"In this way, you can make a draft in two weeks, send it to me to read, and I will help you give your comments."

"Okay, no problem." Chen Xiang agreed.

"Everything else is fine, let's go."

"Then I'm leaving."

"Hmm."

Chen Xiang left the office, muttering in his heart, he didn't know what PPT was, let alone do it. If you let him talk about the product process or the product structure, it would be fine, but if he was asked to go on stage to give a demonstration, he was really worried. However, Chen Xiang knew that as a design director, he had to speak on stage sooner or later, and he had to train the clerks, and he had to learn to make handouts and learn to train. However, how to get through this hurdle in front of you?

Obviously, it is easy to see that I have to find someone to teach me, but as a supervisor, I can't ask other comrades, because it's too bad, and if it spreads, I won't have face. Suddenly, in a flash of inspiration, Chen Xiang thought of a person, let this person help him make PPT, and then learn to operate it by himself, so safe and safe, yes, it will definitely be no problem to do so. Who is this person that Chen Xiang thinks of?