From the beginning of walking into the Stardust after-sales center, the first feeling is the design concept of "simple and not simple" that Stardust Technology has always adhered to, followed by "professional", the service staff are professional, and the practical personnel are also professional.

Under Chen Zifan's high pressure + salary bundle, there will hardly be many brands in the after-sales center with such a poor service attitude, even if there are one or two occasionally, it is just a personal behavior, and it will be dealt with immediately.

The service level is linked to salary, and the Stardust after-sales center has a complete management + inspection system.

In addition to the quality of service, the Stardust after-sales center will also use a large screen to play out all the charging items, such as a certain model launched a new model, texture, durability and better tempered film.

Users who need it will naturally add money, but the free replacement of the protective film is actually enough.

The replacement of sodium lithium batteries, an official after-sales activity, is naturally free of charge during the warranty period.

As we all know, from the debut of Stardust Technology to the present, each model has been designed to be waterproof, if it is a general mobile phone repair shop, due to equipment and other reasons, as long as it is disassembled, it is difficult to restore the original state.

But in the Stardust after-sales center, you don't have to worry about this at all, what it looks like when you take it, what it still looks like when you go back, clean it with the faucet as usual, take pictures in the swimming pool as usual, and use it as you like.

Even if it really enters the water, Stardust Technology is also the least ridiculous, in many cases it is caused by the users themselves, and they will not delve into it.

On the contrary, after this set of processes, many Stardust users consciously "manage losses" and receive "small favors" from Stardust Technology, and they will more or less spontaneously publicize it.

The fame and reputation of Stardust Technology's after-sales service have also risen like this, taking the current sodium lithium battery as an example, many users start from the after-sales center, and after making appeals, they are then arranged by one-stop.

In half an hour at most, the new sodium lithium battery will be replaced, and the fuselage will be cleaned once by the way, and the models that can be filmed will also be replaced with a new film.

I can't help it...

You can't change the screen assembly, right?

You have to add money to this~

In the Stardust community, many users who have just come out of the Stardust after-sales center are also discussing this matter:

"Just changed the battery, and it feels pretty good!"

"No wonder it is said on the Internet that Stardust Technology's after-sales service can be done, and after trying it, it is really like this."

"I think one of the things about Stardust Aftermarket is that no matter what needs users have when they go in (provided that they have normal needs), and whether they do it or not, their attitudes will not be different."

"Isn't that the most basic?"

"That's right!"

"But I'm afraid of comparison..."

"Did you know? I was quite nervous when I first visited, but then I went to dust my phone every other month and do a "whole body health care."

"It has to be you!"

"Ahem, isn't it true that you won't be beaten?"

"Don't worry! No, and every time I go, there is free tea to drink, and there are snacks on holidays..."

"It's just that the quality of the tea is not good, and I don't know what's going on after drinking it, and I always want to go to the toilet..."

「？？？」

"We have to be reasonable, it's easy to run to the bathroom if you drink too much tea, right?"

"Not only Stardust Technology, but also the after-sales service of Xinghan Zhixing is also very good, and I can make an appointment for door-to-door testing if there is a problem with the Xinghan NI I purchased online, but there are too few after-sales staff now, and sometimes I can't make an appointment."

"The security of Xinghan 001 is very high..."

"I bought a XX brand car before, and the service attitude of the fourth son store was hanging, and I only knew the service gap when I bought Xinghan ni on behalf of the company."

"No wonder Stardust Technology can rise so fast! Smartphones, new energy vehicles, I have a mobile phone, a car... Don't consider the car for the time being, the shape of Xinghan 001 is a bit ghostly, which doesn't fit my style!"

"What

Ghost fire? It's called a sense of technology!"

"Yes!"

Chen Zifan's original purpose of engaging in the Stardust community has also been achieved, and he does not require the Stardust Community to become a platform like a scarf, but at least it can give Stardust users a place to discuss products freely.

In fact, the rise of Stardust Technology has nothing to do with after-sales service, and some brands are not birds of their own consumers after after-sales, and countless people are still sought after.

It's just that Chen Zifan has very high requirements for Stardust Technology, and it is impossible to kill and bury it, so he sold the product and left, wanting to be "high-end", but not only the product, but also the supporting brands and services must be done well.

With the Xingchen mobile phone battery replacement craze, some Xinghan NI car owners couldn't sit still, and they were in the Xingchen community, or directly called and asked:

"And what about our batteries?"

The first batch of owners still use old lithium batteries, but this problem... Chen Zifan said when he first publicized it that it would be impossible to replace the old battery in 8 years or 120,000 kilometers directly, right?

It's just that there are too many people asking, and Li Yuan also specially sent the marketing department to explain it with the official account:

"If you buy a Xinghan ni or Polestar X that was shipped before February 1, 2009, you don't need to worry, you can go to any Xinghan direct store in the country to replace the new battery if you meet one of the 8 years or 120,000 kilometers!

The new batteries are all sodium lithium batteries calibrated by Stardust New Energy, and after the battery is replaced, the battery capacity, charge and discharge rate, and durability have been improved to varying degrees.

It should be noted that the time for car owners to replace batteries in different regions is also different, and some areas need to return to the factory for operation, and the maximum time is about 15 days..."

As soon as the announcement came out, the hearts of countless consumers finally let go, and they continued to drive their own Xinghan ni to run with peace of mind, and even with more new energy vehicles on the road, they also wanted to replace the battery as soon as possible!

Didn't you see some car critics running nearly 300K endurance with the new Xinghan NI?

Who is not impressed by this kind of promotion?

Of course, the most powerful momentum has to be Xinghan 001, this car sales on the first day after the end of the Stardust press conference was not good, but the media began to fully publicize, and auto shows and test drive activities around the country were held~

The order volume of Xinghan 001 is growing rapidly to an exaggerated degree, and the order volume on June 20 exceeded 1,000 units.

It's just that there is still a little bit of time to test, if the follow-up sales can be maintained... Xinghan 001 is definitely the next "national god car", not to mention anything else, it is no problem to replace Tesla Edamame 3!

Besides, Tesla is still struggling abroad... The feedback of Tesla's first pure electric sports car is okay, but there are many minor problems, and Musk is also actively trying new technologies and new product directions.

There is still a big gap from Tesla at its peak, and at the same time, Musk has also noticed Huaxia's Xinghan Zhixing, as soon as Xinghan 001 was released, he sent people to engage in nearly 100 cars to prepare for dismantling and research.

Chen Zifan is not afraid of their research, and when they really research it, Stardust Technology and Xinghan Zhixing will have already replaced them with new technologies and products, at least they can guarantee a lead of about 2 years, and they can't catch up.

The only problem that gave Chen Zifan a headache was:

Xinghan 001 has complained too many people recently, not that there is anything wrong with the car, on the contrary, Xinghan 001 has simply subverted their perception of cars, they never thought that a car could do so many things.

To paraphrase Li Yuan's recent public interview: Xinghan's goal is to make the car no longer just a means of transportation!

Some of the shortcomings of new energy vehicles have not been exposed by Chen Zifan in the cradle, and at present, there is no longer a long-distance run, and there are not enough charging stations to be whipped repeatedly, and there are almost no other problems.

The reason for their complaints is that Xinghan 001 does not have as many custom options as Xinghan ni, you must know that people have the psychology of seeking differences, as the so-called from luxury to thrift, accustomed to the style of peculiar and on the road do not have to worry about being checked Xinghan ni, and then look at Xinghan 001...

It's good to be anywhere, but it's just missing a little bit of personality! How do you show your personality when you drive the same car as others? As a result, the number of complaints went up.

Someone also took out the Xinghan 001 that he modified in the Haishi Phantom Game and posted it under the official account, and he output it to Xinghan Zhixing:

"Such a handsome car! There are only two types of wheels? Only 10 colors? It looks like there are ten models, but in fact there are two versions of matte and glossy colors, and there are only five colors, and the most outrageous thing is that there is no way to choose even the interior configuration and color scheme."

As soon as the remarks came out, it immediately attracted countless netizens to like it, and many people complained about it together, Xinghan 001 only makes one version, there is no high and low configuration, some functions may not be available to everyone, in their opinion, it is better to have an entry version.

There is also an interior problem, the interior of Xinghan 001 is tied to the color matching, it is not impossible to customize, but the cycle of waiting for the car will become longer.

Anyone who has really bought a car knows that the stage of waiting for the car is the most difficult, dreaming of their own car every night, who can stand waiting for two months?

Many car owners who want to buy Xinghan 001 are still ready to change from Xinghan ni, Polestar X they don't like, Xinghan 001 is attractive enough, they also like it, but it lacks some personalized elements.

Chen Zifan was speechless, as far as he knew, during the period when Xinghan NI was vigorously promoting "modified cars", the original car sold the best, accounting for more than 70% of Xinghan NI sales, what does this mean?

How can most people have the time to engage in individuality?

Or they want both personality and the price of the original car, and after Xinghan ni cut off the personal customization service, there are so many people who need personalization, since this is the case, then come to it~

It is certainly impossible to produce a high- and low-spec version, although it is indeed more in line with the laws of the market, covering a wider range of price segments, and sales will increase a lot.

But Chen Zifan still won't come out, if you have to ask a reason... That is, in his opinion, the current Xinghan 001 is in a "complete" state, and he can't do it to cater to the market, and he doesn't want to use this way.

Then you can only start from other aspects, but Chen Zifan will not listen to the opinions of netizens to build a car, he first notified Li Yuan and asked them to do market research, if there is indeed this part of the demand, it is no problem.

Stardust Technology is not short of designers, how many personalized customization parts are needed, it is better to consider whether your wallet can be done~

Chen Zifan can also understand it, after all, the new car has just come out, and when Xinghan 001 is sold for three or five years, I'm afraid no one will toss these things.

No matter how good the appearance is, it will eventually return to the driving and use of the car itself, people, it will always change, the first time I was so happy that I couldn't sleep, I was careful after I just picked up the car, and then I went to the violent driving, all kinds of disgust, and finally returned to my heart...

After solving this matter, Chen Zifan paid attention to the charging station again, the previous charging pile, charging station popularity is relatively slow, one of the main reasons is that the charging station is officially contracted.

It is normal to cooperate with the actions of local officials, and it is normal for the efficiency to be low, and how long has it been since the new energy vehicles came out? Now it is good to be able to cover the mainstream first-tier cities, and the progress is fast.

Originally, Chen Zifan thought that he would continue to follow this model in the future, but soon he found out that he was wrong, and the next charging station will adopt a new development model, which is very similar to the gas station ten years ago.

Individuals can also invest in building charging stations.

Of course, not everyone has the qualifications to invest, and the capital needed is also a lot, but from a long-term perspective, investing in charging stations is the same as gas stations, it is a sure deal, the only problem is that charging stations will be upgraded and maintained every few years.

It's not a big deal either...

After all, Stardust Technology provides technical support behind it, but the profits are not as high as those of gas stations, and the space required is relatively large.

The rise in electricity prices is also an inevitable trend, Chen Zifan estimated that if the charging station can be in three

In the "cities" covering all parts of the country during the year, the electricity price will rise to at least 0.8~1 yuan, and some commercial areas will be even higher.

Even so, the cost of new energy vehicles is much lower than that of fuel vehicles, which is a congenital advantage, unless one day the electricity bill also skyrockets...

But this is clearly unlikely.

Meanwhile~

After many meetings, Haicheng officials also issued a lot of announcements in one go.

The first is to repair the road, 8~12 months, Haicheng will enter the second stage of road repair, last year was the main road, this year began to rebuild some secondary roads according to the plan, the overall traffic will be more convenient.

As for the viaduct or something, it is estimated that we have to wait a little longer, and the viaduct and urban expressway will not be used for the time being this year, but the main reason is not that it can be used, the main reason is that there is really no energy to do it...

The construction team of Shacheng and Haicheng is responsible for repairing the road, and the two cities have been working very closely together recently, and the highway that Chen Zifan envisioned is also being planned, which is nearly 300k direct expressway.

And it is likely to bring the surrounding cities along the way, which is a good thing for Xinghan Zhixing, their new energy vehicles can continue to open up the market, while constantly squeezing the living space of some fuel vehicles.