Today, Brother Wang, who is in charge of the refrigerator and washing machine, happens to take turns off, and he has a big break during the eleventh schedule. The after-sales of ice washing is in charge of Xiaohui, the director on duty in today's department. This is the usual rotation management system in our store, and every day the department has a shift director who serves as a temporary substitute for the director who is resting. It is also the last person to deal with difficult customer complaints. Free up the manager's energy in order to better grasp the operation and sales.

Xiaohui finally invited the eldest sister to the office, poured water to give way to her seat, and listened to her with a smile on her face about the failure of the freezer. Patiently explained to her, saying that let her pull the freezer over, try to help her strive to deal with the civilian refrigerator, because of the door-to-door maintenance, the manufacturer's after-sales technicians will definitely not give free repair when they see that it is a commissary.

Say what, I'll bring it to the hired car, if you don't change it, I won't leave. The eldest sister lay down on the office sofa. It's much more comfortable than that freezer, and it's so soft.

As always, I remained silent. Dealing with customer complaints can only be dealt with step by step, and it is easy to cause customer disgust and backfire.

Xiaohui looked at me helplessly and smiled bitterly.

I smiled and said let's eat first, or the boxed lunch I bought should be cold.

For the sprinkled customers can only be treated cold, not beaten, scolded, not said, really helpless, cold treatment sometimes the effect is better.

The two of us just opened the convenient chopsticks and ate two bites.

Ahem, ahem, the eldest sister suddenly sat up and coughed, bah, and began to spit on the stone floor of the office.

Xiaohui, looking at me and stopping my chopsticks, her face sinking like water.

I grinned at her, blinked, and shook my head. I continued to eat, hey, this minced garlic eggplant is delicious today, try it.

Xiaohui, seconds understood, took a bite, put it in her mouth, and her eyes lit up: it was delicious. The two of us looked at each other and smiled, and continued to vomit, and the one we ate was called a fragrant one.

The lunch box is indeed full of fragrant vegetables, and it is much more delicious than cold noodle and clear soup.

The customer's eldest sister lay down angrily again. I guess I wondered if I met a strange thing today.

Xiaohui and I continued to chat, I am a doctor friend, it's not easy, just after the operation to suture the intestines, I have to hurry up and eat after washing my hands, I am hungry, and the operation is done for several hours, it is really not easy. The gut-opening, the taste, the visual experience. Tsk, it's really not something that ordinary people can bear, or how can I say that the doctor is an angel in white.

The eldest sister and we are on the bar, and if we don't achieve our goal, we won't go home.

I arranged to be on duty at night, sat in the office, and asked the staff to take her for a while if there was something to do, to ensure that she was always accompanied, so that customers would not have any tricks to catch. When the store closes in the evening, if you don't leave, you will hand it over to the night shift security guard. The rest is handled by the store. I also said hello to the security department first.

Sure enough, the eldest sister closed the store and didn't leave. However, when the store was closed late and the scene was cleaned up, the security guard forcibly took it to the security duty room. It is said that the eldest sister is very strong, and she is in a hurry when she closes the store, and uses the water basin in the security room as a bedpan. The old man blushed angrily, and after she was sour, Shi Shiran left.

The next day, she finally didn't come back. Didn't come on the third day.

On the fourth day, her husband came, saying that she was sick and asked the mall not to be like her, and to help fix it for free. It is really difficult at home, and the commissary cannot do without the freezer. Two or three thousand yuan is not a small amount for their family.

Alas, there must be something hateful about the wretched. But forget it, we still agreed to help them find after-sales service from manufacturers and repair it for free.

By the way, I also personally spent money to replace the security guard brother with a new basin. It's not about the amount of money, it's just about expressing your heart.