Chapter XXVI Disputes
Press the gourd and scoop up, and the audio after-sales service is here again. A man in his thirties with glasses leads a boy of seven or eight years old in one hand and an Aido DVD player in the other.
Aido DVD factory has been yellow for three years, but fortunately, the original operator of the brand is still there. As the old saying goes, if the heavens want it to perish, it will make it mad. In order to increase the market competitiveness of the brand, Aiduo DVD manufacturer Huang Qian, promised an eight-year warranty, and directly printed the commitment on the machine packaging box, and the black packaging box was very conspicuous with several golden characters "Eight years warranty for the whole machine". And the last batch of purchased machines and the quality is very poor, the supplier of the after-sales machine repaired and repaired, it has been more than three years the manufacturer can not provide parts, has been exhausted without parts to replace, can not continue to repair. However, the Consumer Law clearly stipulates that customers who are covered by the warranty during the warranty period but cannot be repaired by the merchant can choose to replace or return the machine. And this kind of manufacturer's special commitment, after deducting the depreciation fee of one thousandth of a day, more than 1,000 days of customers will not be able to get money. If the replacement customer does not recognize, the operator does not recognize, and the merchant is a headache. There is no way to solve it if you find a consumer association. As for the enterprises that later changed the three guarantees law and the manufacturer went bankrupt, the goods were implemented in accordance with the national unified three guarantees. If the manufacturer is still there, it will be implemented according to its commitments. If the manufacturer goes bankrupt, it means that the manufacturer's promise is useless for many years, as long as the manufacturer is yellow. According to the national unified standard of DVD player: the whole machine is guaranteed for one year.
Sister Hong was the first to be responsible for the reception, this customer was a primary school teacher, citing scriptures, and studying the elimination method at that time very clearly. As soon as you enter the door, you will start talking, and it is all the content of the elimination method. Sister Hong knew at a glance that the other party had done her homework to come. After he had finished preaching, he politely asked: Do you want to drink water?
Customer, thank you. I said in my heart that I was really thirsty.
Sister Hong poured a glass of chilled ice water from the water dispenser for each father and son.
Pondering the words, he smiled. You can understand the elimination method at a glance, and I won't get an axe from the class, your surname? What do you do? Lawyer? I have been taught so well that I have been taught. I don't know as much as you do.
My surname is Zhang, and I set up a morning chapter. I'm not a lawyer, I'm a teacher, teaching elementary school math. That's what happened to me, and I studied it online.
You're amazing, too. It's a real cow, and when I was studying, I was also a top student. Sister Hong then smiled and complimented.
As the old saying goes, don't hit a smiling person. After Sister Hong's operation, the customer obviously felt very useful, and it was no longer the momentum when she first entered the door.
Sister Hong said, look at this, let's discuss. It's a fact that Aiduo DVD manufacturers are bankrupt, and neither of us can change it. I have also seen your machine, and there are two maintenance records, and if you don't agree to repair it, I can understand it. But the warranty commitment of eight years is a special commitment of the manufacturer beyond the national three guarantees law, if the love of the DVD factory is not yellow, the same model of the new machine is enough to choke, after all, the electronic products are updated quickly. It is difficult to find the same model for electronic products after more than three years. Of course, it's not your fault, we are all cheated by Aido manufacturers, and we are all victims. You are an individual, I am a unit, the loss can not be borne by yourself, do you see this is okay, I will compare the function of this machine to replace you with a new machine of the brand that the supplier is currently operating, can not?
That's not good, mine is an eight-year warranty machine, and your current ones are all one-year warranty machines. I disagree.
But you see, you have been using this machine for more than three years, and I will give you a new machine for free now, and the warranty date is from today, which is equivalent to you using the machine for more than three years in vain.
That's not good, you've only had a one-year warranty, and you've only added up to more than four years, and mine has a warranty of eight years. I disagree.