When Sister Hong heard this, she was stupid, can you still count it like this? Customers can't replace the phone for free, and they must use it for free for at least eight years. The factory is yellow, and it is impossible to have a new machine of the same model. For a new machine of another brand, the warranty of the whole machine is one year. It is impossible for us to stare and tell nonsense, falsely promise a four-year warranty. That is called knowing the law and breaking the law, and the crime is increased by one degree. Besides, after the accident of Aiduo, manufacturers and shopping malls have long experience. If there is a special commitment, the shopping mall will not be allowed to implement, according to the standard of the national three guarantees law. If there is a suspicion of false promises in exaggerating promises, they will be checked at the source and manufacturers will not be allowed to enter the market. The operation of large shopping malls is about integrity, and you can't do the business of exchanging credibility for money. It was purely a drink to quench thirst, a profiteer's behavior.

Looking at the customer's smug and confident smile. The human face and the heart of the beast, the four big characters seem to be written on the customer's face. Sister Hong had no choice but to withdraw and call the manufacturer to negotiate. Because of Manager Yang, when Sister Hong dealt with customer complaints, most of them were full of words, and what she said, the manufacturer would implement it. All give full support. This time it was really a stubble. It's really incomprehensible. The customer bought more than 400 machines, used them for more than three years in vain, gave him a new machine with more than 400 yuan, and the warranty date was recalculated, and he still did not agree.

The manufacturer intended to give him a new machine DVD of more than 300 years, it would be good, three years ago, the models were stupid big black and thick VCD, and the current ones are all silver ultra-thin models, and the performance is much better than in the past. He bought a mid-range super VCD at the time, and it is now an updated DVD machine. Sister Hong came forward to say that she agreed to get him a DVD with the same amount as that year. Because there is no problem with taking a machine with the same function. After all, the machine manufacturer who compensated for this compensation is a dry loss of money.

The customer still didn't agree, and the manufacturer immediately blew up. I'll bring someone over now, and I'll talk to her personally.

After a while, the boss took a taxi with three brothers with tattoos. I'll handle it myself, don't worry about it, Sister Hong. The manufacturer left a brother outside the door of the director's office and isolated Sister Hong.

More than ten minutes later, the male customer held the machine that Sister Hong had prepared for him in one hand, and pulled his son in the other, and left quickly. Sister Hong was afraid that something would happen, so she had been watching from a short distance, and hurriedly greeted her and asked with a smile: Have you talked?

All right. The customer left his feet and flew over without stopping, and disappeared like a gust of wind.

How did you solve it? Sister Hong asked the boss in surprise.

The boss said, I said, let him call the consumer association or the industrial and commercial bureau, and ask how this matter should be solved. He did not agree to call. I made a consultation call for him in front of him, on speakerphone. The Consumer Association and the Industrial and Commercial Bureau both said that there was nothing wrong with our handling.

I told him what he wanted to do, and I promised him at the mall today. His phone number and home address were also registered in the first two after-sales customer files. If there is something in the future, I will go to his house to solve it, and if he is busy, I can go to his unit to solve it.

He agreed with the mall's solution. Take the machine and go. I asked him if he had any other requests, and he said no.

I said on a hot day, I'll ask my brother to take a taxi to escort him back, and he'll go faster.

Forget it?! That's fine.

When Sister Hong told me, we were dumbfounded, the wicked still need the wicked to grind, it's not that they don't report it, the time has not come. What is this called pretending to be confused, wearing new shoes and loving to step on dog shit, not a good bird at all. It's really a big forest, and all birds have encountered it. It's also a long insight.