This machine is covered by the warranty, you leave your contact information, the machine is here, we are responsible for returning to the factory for maintenance, and then notify you to come and pick it up after repairing.

Don't you understand people? I asked you to return it, but it broke when you bought it, and I returned it to me.

Can't go back. If you buy it more than seven days ago, you can only repair it free of charge during the one-year warranty period.

I will find your leader, complain about you, and touch the attitude. The man was thunderous.

I am the leader, and this is the final handling of the department. You can consult any department and our opinion will always be reserved. I said calmly with a blank face.

Tell me what's your name? I don't want to tell you to go.

There is no need, and I am not obligated to tell you. There is only one appliance manager, and that is me. It's not bad, because I won't run for that.

Today I will be in front of everyone, and I will also say it in front of you, this is the final handling opinion, normal warranty. Whoever dares to operate in violation of the law, who is personally responsible, I will be held accountable to the end. I also got really angry, and shouted to the employees who accompanied the after-sales service and the director who rushed over after hearing the news.

The customer picks up the machine, turns around and leaves. His son's face turned pale with fright, and he hurried out.

Everyone poured water into my water cup and advised me not to be angry, because all kinds of customers have encountered it, and it is not worth it to be angry.

Grandma is a bear, she has grown so big, no one has scolded my mother to her face, and she can't beat him to death. When I became a manager, I was angry. I secretly scolded myself and silently adjusted my mind. Whoever makes you love to do it and is willing to do it, then you have to bear it. Didn't the store set up a grievance award? That's also for employees, and managers can only stand up. Can the self-cultivation be inferior to the employees?! Hey, forget it, you can only forget it. But this kind of customer must not be tolerated and connived, see for later. Kindness should be given to the right people, otherwise it will make the wicked more evil and help the abuse. I made up my mind.

The customer must have followed up with the complaint, and I had to withstand all kinds of pressure. The store will give in directly for fear of trouble, and tilt the customer to solve the problem. Most of the industrial and commercial associations and consumer associations are also in the role of harmony. Because large shopping malls do not dare, nor will they blatantly and openly violate the Three Guarantees Law and relevant national regulations to do things, absolutely not.

Soon, the phone on the desk rang, revealing the number of the store's inner line. The director was about to answer the phone, and I shook my head and reached out to pick up the phone.

Hey, which one, I'm Sister Jin of the shop. Sister Jin is a highly respected and experienced former sales area manager, and is now a senior store supervisor. Generally, she came forward to solve difficult customer complaints. This eldest sister has a lot of experience in the front line, is familiar with the three-pack method, is bold and spicy by nature, can speak well, and is the best candidate for handling customer complaints in the store. Everyone has a good reputation for her and respects her.

Hello, Sister Jin, I'm Chen Qian.

It just so happens that I'm looking for you, you wait for me, I'll come to you, let's meet.

Good. Sister, I'll be fine in the past.

I'll go to you, it's not convenient for me.

Sister Jin pushed the door in after a while, and sat on the sofa with a familiar ass.

Sister, drink water. I hurriedly got up, poured a glass of water, and handed it over.

Good. Just now, a customer complained about you and said that you had a bad attitude.

A man with a son?

Right.

He didn't say, why don't I have a bad attitude? I asked with a smile.

I didn't say it, I said that the attitude was not good, and I didn't solve the problem.

Sister, have you read the purchase invoice?

Looked. I want to ask what the hell is going on? Can it be solved?

This customer has been shopping for 45 days, which is covered by the warranty, and he scolds when he enters the door, and he does not give a return and then scolds, and his mother does not leave his mouth.

It can only be repaired free of charge, and this is the last disposition of the department.

Can't you get a new one? Don't be like him.

Can't do it. The manufacturer's money is not blowing in the wind, we are holding two with one hand, and the general manager said well: a win-win situation can last for a long time.