Xiaoqian, sister will tell you the truth, he worked with us, and later bought out his seniority and went home to do business on his own. His partner and sister used to have a good relationship, but he was busy with business and didn't have time to come, so he asked him to come to me. Who knows who he listened to, saying that if the big shopping mall is noisy and scolding, it can be solved, and there is no need to find someone. He came to you to solve it himself. No, just now his daughter-in-law scolded him and called me to help solve it.

You can dissipate your anger and see if you can help solve it.

I said, the first time I met such a customer, I would start scolding when I entered the door, and then scolding if I didn't solve it. It turns out that I know people, no wonder I am so good. Sister, this matter, he wants to find you directly, you say a word, no matter how difficult it is, when the sister's head arches to the ground, I have to do it for you. Not now, his mother scolded us in the morning, and we waited for him to complain about Ni, so that everyone could know that it was not easy for us grassroots people. The manufacturer also said hello to the employee in front of him, don't believe you ask him yourself. Everything is clear, and there is no way to operate in the dark. It's really not that I don't give my sister face, my sister is saying this today, and your personal business in the future is my own business, and there is nothing wrong with it. It's just that there's really nothing I can do about it. I'm not at you, but my ability is limited, and I can't explain to my employees, subordinates, and manufacturers.

Sister Jin, her face was red for a while, and white for a while. After all, we have a subordinate relationship when dealing with customer complaints. Department to store, store to consumer association or industrial and commercial bureau. In principle, the first level is subordinate to the first level. But the premise is that there are laws to follow and rules to follow. Sister Jin didn't expect that my attitude was so resolute, which greatly surprised her. In terms of age, she is a sister, and I am a sister. I am a mid-level position, and she is a supervisor who is one level higher than her. The face is given by others, and it's really okay if I don't give it to her.

The director hurriedly took over the conversation and carefully described the process of the morning.

Sister Jin, after hearing this, she said, yes! What kind of person, it's such a big fuss, you want to come to me, isn't this a pit person? I called his daughter-in-law, who! How can you do this? After the matter was done, I remembered to find me, what did I do earlier? Really, it's infuriating. Xiaoqian, don't be angry, I'll find his daughter-in-law and scold him for being angry with you. This is the crooked idea of listening to that bad friend, and it really seems that the mall is opened by his family.

The phone was quickly dialed, Sister Jin was naturally unhappy, no face is small, the key is to be concealed as a monkey, the eldest sister is really angry. crackled and said, and finally said, since he didn't want to find me, I don't care about your family affairs. Love it. After saying that, he hung up the phone. Xiaoqian, don't be embarrassed, sister doesn't care, he should! Sister Jin turned around and left in a huff.

Most of the anger in my heart has disappeared, and I glanced at the director, and the director chased him out in a hurry, sister, go slowly, I will send you.

Afterwards, Sister Jin went back and gave the man another beating, and his daughter-in-law's phone also called Sister Jin early after she hung up the phone, and scolded her head and face. His daughter-in-law is in business, and her interests come first, and her friendship with Sister Jin can't be broken like this again. As for her grandfather's face, it's a fart. What's more, he did things privately, not only did not do what his daughter-in-law said, but also scolded others first, which was already wrong. It didn't work out against him. The customers have long since disappeared from their original arrogance like frosted eggplants. It turned out that his daughter-in-law had always been in charge of the family, and his wife was strict with him, who was responsible for housework and taking care of the children, which was also a broken thought that had been suppressed for a long time. I have long heard that when customers complain in large shopping malls, you can use your strength and feet to stretch your body and mind. The DVD player that he bought not long ago was broken, and he felt that he could finally run this uncle, and the catharsis came. But what he thought, only what he thought. We advocate quality and quality service, but it is not an unprincipled concession, and there is no lower limit to the tilt of customers.

The director, who followed Sister Jin back, took back the bare machine and carried a new machine, opened it in front of customers and Sister Jin, and replaced it and delivered it to him. The warranty date has not been extended to change, just a free replacement of one machine. He never came back again. The quality of the brand machine is still guaranteed to a certain extent, unless there is luck in winning the 5 million jackpot, or how can the machines on the stall be bad. Brands with high maintenance rates cannot enter the mall. This is also the reason why the price in the mall is higher than the market. There are no three-no products, no poor quality products, and no repaired machines are sold for the second time. The price is naturally higher, but it's worth the money. So that you can buy with confidence. After-sales service will only be higher than the national three-guarantee law, not lower than the national standard. Merchants operate with conscience, and customers buy with confidence.

The so-called say it comes down to it, and do it to do. Don't look at the raw face, look at the Buddha's face. We still have to give Sister Jin's face, but it is only for Sister Jin personally, and we will do special things. We'll digest and deal with the rest ourselves. Silently applied to change the date of the replacement shopping voucher, and returned to the factory for a new machine. The ending was satisfactory to all parties. As for ourselves, how can we not be stabbed when we are drifting in the rivers and lakes?! Grievance? Chew it, chew it, and swallow it with blood. The days have to go on, face is given by others, and face is mutual. Flower sedan chair, people carry people, people respect people high.