And on social media, this service has also attracted a lot of attention and praise.

Netizens posted photos of themselves at the Family Portrait Ice Station and left messages.

"The family portrait is so sweet! This kind of service makes me feel at home. ”

"Every time I come to the family photo, I can find new surprises, and this free ice pack service is so practical!"

This move not only solves the urgent needs of customers in hot weather, but also makes customers deeply feel their intentions and care.

This kind of meticulous service makes the family portrait more stable in the hearts of customers.

After the launch of the Bing Station, the Quanjiafu supermarket has won unanimous praise from customers in the hot summer.

Summer Night didn't stop, and he started to reform the return policy and some service details.

At a high-level meeting, Xia Ye put forward his new idea: "We should be more inclined to the feelings of customers, rather than just considering the interests of supermarkets. ”

His words were firm and powerful, like a bombshell, causing an uproar in the conference room.

Many executives lamented that such a reform would hurt the interests of supermarkets.

Even Cui Jun, who has always supported Xia Ye, couldn't help but ask, "Is this okay?" I always felt a little unreliable. ”

Xia Ye looked at Cui Jun, his eyes flashed with confidence, and he smiled: "As long as our hearts are towards consumers, the interests of the supermarket will not be damaged." ”

"If you don't believe it, just look at it, I believe that our service will be recognized and rewarded by customers."

He firmly believes that only by truly thinking from the customer's perspective can we provide more intimate and humanized services.

There was a brief silence in the conference room, and executives pondered the words of the summer night.

In the end, Cui Jun broke the silence, he stood up and said: "Mr. Xia is right, we should pay more attention to the feelings of customers, only in this way can the family portrait go further." ”

With Choi's support, other executives also agreed.

They begin to understand Summer Night's thoughts and decide to give their full support to his reform plans.

In the days that followed, the return terms and service conditions of Quanjiafu Supermarket were changed drastically.

It has caused a heated discussion among the customer group.

There are legends about the magical rule that no matter what you buy, you can return it if you are not satisfied.

"Have you heard? The return policy for Family Portrait is simply insane! A customer shared the news loudly with a friend in the supermarket.

"Really? Can you return a piece of fruit if you eat only one piece of fruit? The friend asked in surprise.

"That's right! Even if you eat only one piece of fruit, they will return it for you. The customer nodded affirmatively, "This is simply forcing employees to improve their product selection ability!" ”

Such conversations happen in every corner of the supermarket.

People are full of curiosity and admiration for the return policy of Family Portrait.

Some people even posted on the Internet their experience of successfully refunding because they were not satisfied with watching the movie: "I watched a movie in a family photo, but I was not satisfied, so I went to refund the ticket within 20 minutes after the end of the film, and they really refunded me 50% of the ticket price!" This is almost unique in China! ”

And the long period for the return of family photos is also unexpected.

Some customers reported that the difference between the price of their sweet corn store and the online sales was large, and Quanjiafu took all the products off the shelves as soon as they learned about it, and made an amazing promise: "All the products that have been sold from this year will be refunded in full through the membership system or shopping receipts!" ”

This promise immediately aroused an enthusiastic response from customers: "The family portrait is so sincere! This return policy allows me to have no worries about buying something I am not satisfied with. ”

"Yes, I was hesitant to buy something here, but now it seems that Quanjiafu is really a trustworthy supermarket!"

The return policy of Quanjiafu not only gives customers great shopping protection, but also allows employees to choose products and services more carefully.

Because they know that only by satisfying customers can they truly win their trust and support.

After a series of reforms, the shopping experience of customers has been completely renewed.

However, the summer nights were not satisfied.

He always felt that supermarkets could do more for customers, and the current service was still too inclined to the supermarket's own interests.

Summer Night gathers the team and hopes to brainstorm ideas.

"We need further reforms." He said firmly, "We want our customers to feel that the family portrait is really for them." ”

The team members began to have a lively discussion, and various suggestions came up one after another.

At this time, Cui Jun made a bold suggestion: "We can make the price and profit of each link of the whole store public, so that customers can have a clearer understanding of our product pricing and profit, and will trust us more." ”

After listening to Xia Ye, a hint of surprise flashed in her eyes.

He stood up, clapped his hands excitedly and said, "That's a great suggestion!" We only have a handful of sales areas doing this now, and it would be a huge step forward if it could be rolled out across the board! ”

The other team members were also infected by the enthusiasm of the summer night and expressed their support for the decision.

"Yes, that way customers can shop with more confidence!"

"Our family portrait is to be the supermarket that understands customers best!"

Summer Night looked at the team members, and her heart was full of confidence and expectation.

He knew that this decision would bring Quanjiafu Supermarket to a new level.

After a series of reforms at Quanjiafu Supermarket, customers have experienced an unprecedented shopping experience.

And this time, the family photo made another amazing decision -

Publicize the price and profit of each link.

"Wow, the family portrait really publicized the price and profit!" A customer in the supermarket said in surprise.

"yes, that's too transparent!" Another customer lamented, "This way we can see exactly how much money they're making and we're spending what we're spending." ”

The decision to publicize the price and profit makes the customer's trust in the family portrait increase again.

And the family portrait did not stop there, they also carried out a deep self-reflection, and promised to conduct a comprehensive inspection of all their product prices, markup rates, and channels.

"We want to treat every customer like family." The person in charge of the family portrait said, "We want to give them meticulous protection and let them feel the warmth of home here." ”

However, the family portrait service did not reach the ceiling.

They even give the children unexpected pampering, just like the old people in the family.

"Kids, come and have a look!" A family portrait employee greeted the children warmly, "We have toys and snacks specially prepared for children, all of which are free!" ”

"Really? That's great! The children came running over excitedly, picking out their favorite toys and snacks.

This kind of pampering makes the children feel the care and love of the family photo.

And the parents are full of praise for this: "The family photo is so sweet! Not only did we adults take into account the needs, but we also prepared surprises especially for the children. ”